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USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator.Growth:<ul><li> Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li> Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels.</li><li> Demonstrate effective use of supplies and staff labor hours. </li><li> Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.</li><li> Perform duties as assigned to meet the patient care or operational needs of the clinic.</li></ul>Outcomes:<ul><li> Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.</li><li> Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.</li><li> Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.</li><li> Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.</li><li> Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.</li></ul>Operational Readiness:<ul><li> Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. </li><li> Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.</li><li> Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys. </li><li> May assume Charge Nurse's responsibilities as needed.</li><li> May fulfill responsibility of facility Alternate CEO as delegated by Governing Body. </li><li> Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times as delegated.</li><li> Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.</li><li> Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.</li><li> Oversee the maintenance of equipment and supplies to meet current laws and regulations.</li><li> Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.</li><li> Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.</li></ul>Partnerships:<ul><li> Maintain collaborative working relationship with Medical Director and physicians.</li><li> Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.</li><li> Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li> Respond effectively to inquiries or complaints.</li></ul>Staff Development: <ul><li> Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.</li><li> Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.</li><li> Assists with recruitment, training, development, and supervision of all personnel.</li><li> Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.</li><li> Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li> Effectively communicate expectations; accept accountability and hold others accountable for performance.</li></ul>

U.S. Renal Care

Dialysis Clinical Coordinator - RN Chronic in-center

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

RN, Care Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!SIGN ON BONUS AVAILABLE! BENEFITS DAY 1! Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN, Care Coordinator LifePath Hospice

Job Description:The Health Information Management Technology Adjunct position provides quality instruction and maintains a positive learning environment in the classroom, with major emphasis placed on teaching, supporting and evaluating students. The Adjunct role provides instruction and monitors teaching/learning effectiveness in courses assigned by the Department Chair, or other leadership members. The incumbent must exhibit strong organizational skills and the ability to multitask while engaging large groups of people with complicated material.Instruction &amp; Student Learning <ul><li>Teaches assigned courses as scheduled. Designs curriculum embracing diversity, in all forms, to foster talent in students while modeling inclusive teaching strategies, with an understanding of the socio-cultural issues of traditionally underrepresented groups.</li><li>Considers individual differences of students in order to design and support a range of appropriate learning activities.</li><li>Participates in the identification of students with academic or other needs and responds by utilizing an appropriate resource.</li><li>Uses technology in a manner appropriate to the nature and objectives of courses and programs and communicates clearly to students the expectations concerning the use of such technology.</li><li>Keeps accurate and appropriate records in accordance with departmental policies.&nbsp;</li><li>Maintains attendance records, determines and submits grades timely, and in accordance with established policies and procedures of the College, and communicates progress feedback as well as other relevant information to students throughout the semester.</li><li>Distributes and maintain accurate syllabi that incorporates departmental, college, cross-college, and instructor requirements.</li><li>Conducts classes punctually and in accordance with the prescribed meeting schedule.</li><li>Employs appropriate assessment techniques to measure students’ performance in achieving course goals and objectives.</li><li>Engages in periodic meetings with the department, Lead Instructor, and Chairperson relative to teaching duties and professional development.</li></ul>Student Engagement &amp; Advisement &nbsp; &nbsp;<ul><li>Creates a positive classroom atmosphere that encourages active and collaborative learning, student effort, academic challenge, student and faculty interaction, and support for learners.</li><li>Uses technology to assist in communication with students.</li><li>Encourages a sense of community among students for learning both inside and outside the classroom.</li><li>Refers students to appropriate student and academic support services available at the College or in the community.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications <ul><li>Bachelor’s Degree or completion of a Bachelor’s degree in a closely related field within two years of hire. and current certification in one of the following:</li><li>Registered Health Information Technician (RHIT) or </li><li>Registered Health Information Administrator (RHIA) or</li><li>Certified Coding Specialist (CCS) or</li><li>Certified Coding Specialist-physician based (CCS-P). </li></ul>Preferred Qualification<ul><li>Bachelor's degree + RHIA credential</li><li>Prior college-level teaching</li><li>Experience with Blackboard or other Learning Management Systems&nbsp;(LMS)</li></ul>Compensation Details: Compensation: $55.88 per contact hourContact Hour: Two hours equals one contact hourHours: Maximum of 12 contact hours per weekFull Time/Part Time:Part time

COLUMBUS STATE COMMUNITY COLLEGE

Adjunct - Health Information Management Technology

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Coordinator, Patient Access

<h3>Job Description:</h3>The Role:The Senior Manager, Configuration Analyst will be the primary focal point for delivering on ServiceNow configuration enhancements and simple ServiceNow development requirements. The role sits within a Business Analyst and Product Lead team that oversees Product Roadmap strategic deliverables while also managing day to day enhancements and fixes in a highly dynamic and fast paced environment. The role also requires proficiency in process optimization, data analytics, and project management.In This Role, You Will:<ul><li>Facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing partner interests.</li><li>Ensure the accurate collection, control, processing, and maintenance of confidential candidate and employee record data.</li><li>Have the opportunity to work across various Fidelity teams and on future GSI technology initiatives.</li><li>Work across business and technology teams to deliver modernized and optimized systems that support Fidelity Investigators and partner teams including Talent Acquisition, Human Resources, Legal, Regulatory and Compliance.</li><li>Be focused on enhancing the digital pre-hire background experience for all Fidelity candidates while also modernizing the Internal Investigation and Threat Management case management tools.</li><li>Collaborate with business and technology partners to tackle issues, design and deliver process improvements; and provide ongoing support in a fast-paced agile environment.</li><li>Craft detailed use cases and stories that will ensure accurate and timely execution of the vision articulated by the Product Lead.</li><li>Your interactions with the team will model Fidelity leadership principles to sustain an agile, innovative culture that creates a positive environment for all team members.</li><li>You will form a close and highly valued relationship with the Operational Leads of each Investigation team (Backgrounds, Internal, Threat) and their team members to partner on the delivery of defect fixes and future state feature / functionality enhancements.</li><li>You will demonstrate highly honed skills in ServiceNow configuration and proficient skills in simple ServiceNow development, data analytics, process optimization and project management.</li></ul>The Expertise, Experience and Skills We Are Looking For:<ul><li>Experience with workflow configuration in ServiceNow</li><li>Experience with requirements definition, documentation, and refinement</li><li>Experience with end-to-end test planning and execution</li><li>Experience in a fast paced, agile environment</li><li>Experience in analyzing, mapping and improving process flows</li><li>Experience in basic project management</li><li>Experience in data collection, organization and analysis</li><li>Experience with JIRA and Agile tools and processes</li><li>Experience in using ServiceNow to implement portals and collaborative solutions</li><li>Experience creating properties, business rules, and client scripts in ServiceNow, to include code migration between instances</li><li>A track record that demonstrates successful implementation of ServiceNow in an enterprise environment</li><li>Ability to analyze business requirements / problems and leverage ServiceNow capabilities to address those problems</li><li>Strong analytical and critical thinking skills, with high attention to detail</li><li>You are analytical, a critical thinker and technically savvy</li><li>Your social / communication skills are a key strength</li><li>You are highly organized and the ability to prioritize work while under tight deadlines</li><li>You understand the importance of being meticulous complemented by a high degree of accuracy</li><li>You demonstrate good business judgment and have a keen ability to build and influence relationships</li><li>You are an initiative-taking collaborator who works independently while thriving in small team environments</li><li>Your diligence consistently generates high quality output and is a priority in your daily work</li><li>Bachelor’s degree or equivalent work experience</li><li>A minimum of 3-5years Business / Systems Analyst experience</li><li>4+ years of experience using ServiceNow's features to customize, develop, and configure solutions that achieve business unit needs</li></ul>The Purpose of Your Role and Value Delivered:This role will be highly relied upon to:<ul><li>Upskill / train other Analysts in ServiceNow Configuration related capabilities and work</li><li>Lead and deliver end to end implementation of ServiceNow enhancements and defects</li><li>Research and advise on existing and upcoming capabilities of ServiceNow</li><li>Research and implement solutions to incidents and requests</li><li>Update standards and procedures documentation as required</li><li>Create automated test scripts for use in future upgrade releases</li><li>Proactively provide valuable insight by partnering with our business partners to find opportunities for continuous improvement.</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamFidelity’s Global Security and Investigations (GSI) Business Unit is undergoing several technology and process modernization initiatives leveraging ServiceNow as the case management and process support platform. This role is a key position on the Global Security Program Management team, within GSI, supporting the implementation and ongoing support of ServiceNow scope applications for Fidelity’s new global Background Investigation case management cloud-based platform and Fidelity’s modernized Internal Investigations and Threat Management case management systems.<h3>Certifications:</h3><h3>Category:</h3>Business AnalysisFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Manager, Configuration Analyst

<h3>Job Description:</h3>The GroupStrategic Advisers is hiring a Portfolio Engineer to join the Systematic Portfolio Engineering team. The role will be located at either our Boston or Denver office, working collaboratively with team colleagues in the US and Ireland. You will be part of a dynamic group, tasked with developing innovative ways to manage client portfolios at scale. Team members will work across multiple focus areas, including:<ul><li>Investment management of client managed account products at scale (monitoring portfolio characteristics &amp; risk exposures, evaluating portfolio quality and approving trades, configuring platform to implement targeted trades)</li><li>Quantitative analysis and oversight of portfolio holdings &amp; risk exposures across millions of client accounts</li><li>Investment automation &amp; platform architecture (working with our technology group to innovate on our platform, providing prototypes, requirements and business context)</li><li>Research &amp; Development to continually improve our scaled investment management methodologies</li></ul>Experience and Education<ul><li>Undergraduate degree in Finance, Economics, Math, Physics, Computer Science, Engineering or related field</li><li>Postgraduate qualification in Quantitative Finance or similar area preferred</li><li>CFA / CAIA designation preferred</li></ul><ul><li>10+ years’ experience of working in the asset management industry (e.g., fund management, investment risk management, quantitative research, trade implementation / portfolio construction, research analyst)</li><li>Experience of owning investment decisions in single or multi asset class investment strategies</li><li>Experience of quantitative approaches to investing would be beneficial</li><li>Proven ability to work effectively in a highly collaborative, team-oriented environment</li></ul>The Skills You Bring<ul><li>Solid understanding of capital markets and asset management industry</li><li>Knowledge of modern portfolio theory and quantitative portfolio construction methods</li><li>Experience of working with databases (SQL)</li><li>Ability to quantitatively analyse financial datasets (in tools like R, Python, Matlab or similar)</li></ul>Other skills and knowledge that could set candidates apart:<ul><li>Knowledge of portfolio optimization software (e.g. Axioma, Northfield, Barra)</li><li>Knowledge of tax-sensitive investment methodologies</li><li>Ability to work with object-oriented programming languages (e.g. Java)</li><li>Ability to carry out quantitative research on investment strategies</li><li>Data visualization experience</li><li>Strong communication skills (ability to convey quant analysis / research to a broad non-specialist audience)</li></ul>The base salary range for this position is $120,000 - $200,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Investment Professionals

Portfolio Engineer

Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the Care Management (CM) staff’s responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.This position is responsible in assisting with and development and maintenance of a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The Supervisor ensures all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.The position supports the UM Manager/Director. This role also assists UM Educator/Manager/Director in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of UM staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.<h4>Duties</h4>Ensures adequate/appropriate distributions of workforce, assignments and time off requests. &nbsp;Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.Monitors of staff's performance including productivity and compliance with regulatory requirements, compliance with policies. &nbsp;Identifies, communicates and coaches to improve staff performance. &nbsp;Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the UM team. &nbsp;Completes intermittent and annual staff evaluations.Serves as the primary resource for all business-related questions/issues raised by staff; escalates to appropriate leader/team when necessary.Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.Plans and oversees UM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements. Serves as a super-user on electronic programs and systems used by the department.Assists in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs. &nbsp;Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines. &nbsp; Serves as a leader and role model as well as technical and informational resource for staff and peers.<h4>Duties Continued</h4>Fosters a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes.Services as member/resource/liaison to the Interdisciplinary Care Team. &nbsp;Recommends resources to improve performance standards in terms of Utilization Management. &nbsp;Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.Participates on internal and external committees as delegated or assigned.Serves as a consultant to other departments or organizations as needed.Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.Performs other duties as assigned.<h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4>Required: Minimum of 7 years of acute/clinical care experience. Minimum of 2 years of experience in Case/Care/Utilization Management in an acute care or health plan setting. Minimum of 3 years leading process, program, or staff or supervisory experience.Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.<h4>Skills</h4>Required: Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management.Strong verbal and written communication skills.Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.Excellent organizational, time management, and interpersonal skills.Must be detailed-oriented, energetic, and an enthusiastic team player.Must be able to work independently.<h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Nursing, Registered Nurse, Healthcare

L.A. Care Health Plan

Supervisor, Utilization Management RN

American Express invites you to share your resume so you can be considered for future Senior Manager-level opportunities in Control ManagementAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Where are these roles located within American Express? &nbsp;Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. &nbsp;The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. We are looking for Senior Managers to support this team. They will focus on ensuring control management is embedded in the day-to-day operations of our organization. &nbsp;&nbsp;The Senior Manager will:&nbsp;<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)&nbsp;</li><li>Facilitate BUs in their risk assessments performance (e.g. Risk Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)&nbsp;</li><li>Perform risk assessments on new business initiatives, including product development, to ensure accurate risk identification and mitigation in partnership with Risk Stripes, including but not limited to, Compliance, General Counsel, Information Security, Finance, Fraud, and Third-Party Risk.  &nbsp;</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making&nbsp;</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing&nbsp;</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes&nbsp;</li><li>Manage categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)&nbsp;</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)&nbsp;</li><li>Champion risk management practices within the business&nbsp;</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring&nbsp;</li><li>Develop risk profiles and maintain an updated risk register(s)&nbsp;</li><li>Remain informed of the external regulatory landscape and current events impacting the financial services industry and be a key leader for sharing insights, better practices, themes, etc. across the enterprise. &nbsp;</li></ul>Required Qualifications:  <ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Excellent project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively &nbsp;</li></ul>Preferred Qualifications:  <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least two of the following: &nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems&nbsp;</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met&nbsp;</li><li>Enhancing risk assessments and associated methodologies&nbsp;</li><li>Managing large scale risk assessments for products, projects or services&nbsp;</li><li>Managing independent control monitoring, including identification of control improvements&nbsp;</li><li>Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing&nbsp;</li><li>Managing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li></ul></li><li>Experience in financial services industry&nbsp;</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Future Senior Manager, Control Management Opportunities – Global Commercial Services

Salary Range:&nbsp;&nbsp;$67,186.00&nbsp;(Min.) -&nbsp;$87,342.00&nbsp;(Mid.) -&nbsp;$107,498.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Enhanced Care Management (EMC) Justice-Involved Specialist II responsible for the design and implementation of strategies to support justice-involved members at L.A. Care, ensuring alignment with the CalAIM Justice-Involved (JI) initiative. &nbsp;As the primary contact for correctional facilities, EMC providers, and state and county partners, this position fosters collaboration, drives systemic improvements, and ensures compliance with regulatory and service standards.<h4>Duties</h4>Primary Point of Contact: Serve as the primary L.A. Care liaison with correctional facilities, ECM providers, and state and county entities such as the Department of Health Care Services (DHCS), LA County Sheriff’s Department, Department of Mental Health (DMH) and Department of Public Health (DPH) ensuring alignment with regulatory standards and facilitating care transitions for justice-involved members.Guidance and Support for ECM Providers: Develop and implement guidance for ECM providers, ensuring they effectively navigate justice-involved coordination protocols and meet DHCS standards for serving this population.Relationship Building and Stakeholder Engagement: Drive stakeholder engagement by cultivating strong, collaborative relationships with correctional, mental health, and social service agencies. Build partnerships to streamline services and improve outcomes for justice-involved members.Specialist in Justice-Involved Populations: Act as a thought leader and knowledge resource on justice-involved populations, including pre-release and post-release requirements, Medi-Cal eligibility and benefits, provider services, and considerations for sub-populations such as children and youth.Systemic Barriers and Issues Resolution: Proactively identify systemic barriers impacting justice-involved members’ access to care. Design and implement solutions to address overlaps, resolve conflicts, and improve coordination between stakeholders.Compliance and Program Alignment: Ensure that processes and documentation align with CalAIM JI requirements, supporting effective reporting, data sharing, and adherence to county and state agreements.Training and Best Practices: Coordinate training initiatives for ECM providers and partners on justice-involved protocols, ensuring the adoption of best practices and trauma-informed approaches to care.Perform other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Social Work or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Social Work or Related Field<h4>Experience</h4>Required:At least 3 years working with justice-involved populations, focusing on reentry services, case management, or community health programs. Preferred:Justice Involved lived experience.&nbsp; <h4>Skills</h4>Required:Strong collaboration and relationship management skills with justice and healthcare entities.Excellent verbal and written communication skills.Detail oriented, organized and possess time management skills.Basic computer skills.Microsoft Office (Word, Excel, Power Point, Access, and Visio).Preferred:Understanding of Medi-Cal benefits, ECM and the California Advancing and Innovating Medi-Cal (CalAIM) Justice-Involved initiatives.Knowledge of L.A. Care core computer system.Motivational Interviewing skills.Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese&nbsp;&nbsp; <h4>Licenses/Certifications Required</h4>Active &amp; Current Driver's License, with a clean record and Auto Insurance Required<h4>Licenses/Certifications Preferred</h4>Motivational Interviewing Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Required:Travel to offsite locations for work.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Social Worker, Relationship Manager, Counseling, Public Health, Service, Customer Service, Healthcare

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