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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the Commercial Card Product and Platform Development team is seeking a dynamic individual to help create and bring to market the next generation of card, virtual card, and spend controls capabilities through API products.<ul><li>Lead, inspire, and develop a strong performing team of product development professionals owning functional domains and API products</li><li>Define roadmap and dynamically prioritize business requests with engineering capacity to deliver competitive offerings that meet customer needs</li><li>Provide thought leadership during concept development, end-to-end user experience design, feasibility assessment, and delivery</li><li>Effectively engage multiple cross-functional partners to lead the end-to-end implementation of a new features and capabilities (e.g., Business, Engineering, Risk, Legal, Compliance, etc.)</li><li>Structure and lead team-wide processes, communications, and continuous improvement</li></ul>Minimum Qualifications<ul><li>7+ years’ experience in product development</li><li>Strong technical background with understanding of API and domain architecture</li><li>Proven ability to identify and understand business needs, turn them into technology solutions, and effectively prioritize the roadmap for delivery</li><li>Strong people leader with demonstrated ability to develop people and build highly effective and results-driven culture</li><li>Change agent not afraid to challenge the status quo, with an orientation toward process improvement and innovation</li><li>Prior experience leading large scale initiatives within a matrix environment</li><li>Proven thought leadership, able to identify and synthesize trends to provide valuable analysis and recommendations for improvement to leadership team</li><li>Strong collaborative, relationship management and conflict resolution skills. Consistent track record of engaging with and influencing partners in a matrix environment to achieve outcomes without direct responsibility</li><li>Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds</li><li>Highly motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment</li><li>Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Preferred Qualifications<ul><li>Master’s degree</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Director - Digital Product Management (Core Services)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.How will you make an impact in this role?The Portfolio Manager is responsible for end-to-end management of workforce planning, headcount governance, and operating-expense (OPEX) tracking across an organization of ~700 colleagues and contractors. This role partners closely with senior leaders, Talent Acquisition, Vendor Management, and Technology Portfolio teams to ensure financial decisions are financially sound, strategically aligned, and executed with operational excellence. The ideal candidate combines strong analytical capabilities with exceptional data visualization and communication skills and a deep understanding of financial and resource planning in a technology-driven corporate environment.Headcount Management &amp; Governance<ul><li>Manage and maintain an accurate, real-time view of headcount across ~700 employees and contractor resources.</li><li>Oversee the full lifecycle of position requests including creation, approval workflow, posting, recruiting status, and fulfillment.</li><li>Build and maintain intuitive, executive-ready visual dashboards and data visualizations that communicate complex resource landscapes simply and clearly.</li><li>Partner with business leaders, HR/Talent Acquisition, and Executive Offices to ensure all role actions are aligned with capacity plans, budget controls, and organizational priorities.</li><li>Ensure every role—employee or vendor—is fully funded prior to posting, hiring, or onboarding.</li><li>Manage onboarding and offboarding processes for vendor/contractor resources, ensuring compliance with internal policies and documentation requirements.</li></ul>Resource Planning, Forecasting &amp; Analytics:<ul><li>Lead monthly/quarterly forecasting of headcount-related costs and resource capacity.</li><li>Monitor capacity versus demand across teams to identify gaps, surpluses, and optimization opportunities.</li><li>Leverage data insights to support workforce planning decisions and scenario modeling.</li></ul>OPEX Tracking &amp; Financial Management:<ul><li>Track, manage, and forecast OPEX categories including labor, non-labor, T&amp;E, training, licenses, and contractual spend.</li><li>Identify cost risks and opportunities, quantify impact, and drive mitigation or optimization actions.</li><li>Partner closely with Technology Finance and Technology Portfolio teams as the primary point of contact for all OPEX-related questions, reporting requests, and monthly/quarterly close activities.</li><li>Maintain strong controls over data quality, financial accuracy, and audit readiness.</li></ul>Cross-Functional Partnership &amp; Stakeholder Management:<ul><li>Act as the central coordination point between HR, Recruiting, Vendor Management, Portfolio Management, and senior leadership.</li><li>Translate financial and workforce data into actionable insights for technical and non-technical stakeholders.</li><li>Prepare leadership-level updates, briefings, and presentations on headcount position, OPEX status, risks, and opportunities.</li><li>Drive continuous improvement in workforce planning processes, reporting tools, and governance cadence.</li></ul>Minimum Qualifications:<ul><li>5–8+ years of experience in workforce planning, resource management, financial analysis, PMO, or related roles within technology, financial services, or other complex corporate environments.</li><li>Strong proficiency in headcount forecasting, OPEX management, and budget governance.</li><li>Advanced Excel/Sheets and data-visualization skills (e.g., Power BI, Tableau, Looker, or equivalent).</li><li>Ability to design intuitive dashboards and executive-facing reporting structures.</li><li>Experience partnering with senior executives and cross-functional teams in a matrixed environment.</li><li>Knowledge of vendor/contractor management processes and funding workflows.</li><li>Strong analytical mindset with demonstrated ability to synthesize data and present insights clearly.</li><li>Excellent communication, stakeholder management, and organizational skills.</li></ul>Preferred Qualifications:<ul><li>Experience in large technology organizations or hybrid technology/financial services environments.</li><li>Familiarity with workforce planning tools and HRIS platforms (e.g. Apptio etc.).</li><li>Knowledge of Agile portfolio or tech portfolio management processes.</li><li>Comfortable managing multiple deadlines while maintaining accuracy and attention to detail.</li></ul>Salary Range: $103,750 to $174,750 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Portfolio Management - eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contributions to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. At American Express,&nbsp;you’ll&nbsp;be recognized for your contributions, leadership, and impact—every colleague&nbsp;has the opportunity to&nbsp;share in the company’s success. Together,&nbsp;we’ll&nbsp;win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And&nbsp;we’ll&nbsp;do it with the utmost integrity, and in an environment where everyone is seen,&nbsp;heard&nbsp;and feels like they belong.&nbsp;Join Team Amex and&nbsp;let's&nbsp;lead the way together.About Enterprise Architecture: Enterprise Architecture is an organization at American Express, and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:&nbsp;<ul><li>Architecture as Code:&nbsp;this&nbsp;pillar owns and&nbsp;operates&nbsp;foundational technologies that are&nbsp;leveraged&nbsp;by engineering teams across the enterprise.&nbsp;</li></ul><ul><li>Architecture as Design:&nbsp;this&nbsp;pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.&nbsp;</li></ul><ul><li>Governance:&nbsp;this&nbsp;pillar&nbsp;is responsible for&nbsp;defining technical standards and developing innovative tools that automate controls to ensure compliance.&nbsp;</li></ul><ul><li>Colleague Enablement: thispillar is focused on colleague development, recognition, training, and enterprise outreach.&nbsp;</li></ul>Role summary: We’re hiring a Senior Associate to&nbsp;own&nbsp;reporting and analytics for Open Banking initiatives. You will design, build, and&nbsp;automate&nbsp;reporting journeys, including&nbsp;executive dashboards, produce regulatory reports, perform ad-hoc analysis to answer business questions, and partner closely with product, engineering, legal,&nbsp;and compliance&nbsp;teams to translate data into clear, actionable&nbsp;insights.&nbsp;Responsibilities:<ul><li>Build,&nbsp;maintain, and automate recurring operational&nbsp;(API health)&nbsp;and&nbsp;executive reporting (scorecard metrics) for&nbsp;the&nbsp;Open Banking program.&nbsp;&nbsp;</li></ul><ul><li>Maintain,&nbsp;refine, and build&nbsp;dashboards and visualizations that summarize API usage&nbsp;and health, KPIs, and servicing metrics&nbsp;that can be used to gain&nbsp;Cardmember&nbsp;usage insights and&nbsp;drive&nbsp;product development enhancements.&nbsp;&nbsp;</li></ul><ul><li>Produce regulatory and compliance-ready reports; support audit requests&nbsp;as required.&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Perform ad-hoc analysis and root-cause investigations to inform product and&nbsp;compliance stakeholders.&nbsp;&nbsp;</li></ul><ul><li>Collaborate with engineering to&nbsp;perform data warehouse migration,&nbsp;automate report generation where&nbsp;feasible,&nbsp;maintain&nbsp;data quality, and implement&nbsp;overall&nbsp;democratized&nbsp;tracking&nbsp;of&nbsp;Third-Party Partners’ API usage&nbsp;and Cardmember&nbsp;metrics.&nbsp;&nbsp;</li></ul><ul><li>Collaborate with&nbsp;internal&nbsp;enterprise&nbsp;teams to understand best practices and uncover any&nbsp;reporting&nbsp;gaps.&nbsp;</li></ul>Required qualifications:<ul><li>3+ years of experience in reporting, analytics, or business intelligence (preferably in financial services, payments&nbsp;or&nbsp;fintech).&nbsp;&nbsp;</li></ul><ul><li>Experience with&nbsp;SQL&nbsp;— able to write efficient queries, join large tables, and&nbsp;optimize&nbsp;aggregations.&nbsp;&nbsp;</li></ul><ul><li>Experience building dashboards and scheduled reports using BI tools (Tableau, Power BI, or equivalent).&nbsp;&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills, including the ability to articulate complex technical details in&nbsp;simple, easy to understand manner.&nbsp;&nbsp;</li></ul><ul><li>Proficiency&nbsp;with agile delivery processes and tools like Jira or Confluence. &nbsp;</li></ul><ul><li>Clear communicator: able to present complex analyses to business and technical audiences.&nbsp;Strong analytical and problem-solving skills.&nbsp;&nbsp;</li></ul><ul><li>Collaborative, supportive, and proactive, with a strong can-do attitude.&nbsp;</li></ul><ul><li>Bachelor’s degree in Data Science, Statistics, Computer Science, Finance, Economic&nbsp;or similar.&nbsp;&nbsp;&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As the Product Manager for User Enablement, you will serve as the bridge between product development and our end users, ensuring that every product launch is both technically sound and meaningful to customers. You will own the voice of the customer throughout the product lifecycle, managing user acceptance testing (UAT), coordinating launch readiness, and driving continuous improvement through data-informed feedback loops.Working alongside Strategy and Product Development, you will:<ul><li>Champion customer empathy through user research, feedback collection, and engagement.</li></ul><ul><li>Develop and execute UAT plans that ensure product readiness and a smooth launch experience.</li></ul><ul><li>Partner with cross-functional teams such as engineering, design, marketing, and operations to translate product intent into measurable customer outcomes.</li></ul><ul><li>Define and monitor launch success metrics and lead post-launch evaluations.</li></ul><ul><li>Own the creation of enablement materials, including documentation, release notes, and dashboards that keep stakeholders aligned and informed.</li></ul><ul><li>Serve as the connection point in the feedback loop, bringing actionable insights from users back into strategy and development for continuous improvement.</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in product management, customer success, or program enablement within a digital product or technology environment.</li></ul><ul><li>Proven experience managing UAT, launch readiness, or go-to-market enablement activities for software products.</li></ul><ul><li>Strong analytical mindset with the ability to translate feedback and usage data into actionable product improvements.</li></ul><ul><li>Excellent communication and collaboration skills across product, design, and engineering teams.</li></ul><ul><li>Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, cross-functional setting.</li></ul><ul><li>Experience with product documentation and stakeholder communications such as release notes, knowledge bases, and FAQs.</li></ul>Preferred Qualifications:<ul><li>Experience in a customer-facing product management role or within SaaS or platform environments.</li></ul><ul><li>Background in user research, customer experience, or design thinking methodologies.</li></ul><ul><li>Familiarity with agile product delivery, UAT frameworks, and product analytics tools such as Amplitude or Mixpanel.</li></ul><ul><li>Strong understanding of OKRs, roadmap management, and how enablement contributes to strategic outcomes.</li></ul><ul><li>Experience leading feedback loop initiatives or customer advisory boards.</li></ul><ul><li>Skilled at working with both technical and non-technical stakeholders to drive user adoption and satisfaction.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/Role Specific InfoThe Portfolio Management internship at American Express is an exciting opportunity for someone who wants to help shape experiences for one of the world’s top brands! Portfolio Management supports tracking and reporting the portfolio delivery progress and ensures that the project and portfolio data are accurately maintained and aligned with financial and resource targets.&nbsp;Our 10-week Summer Internship Program runs from June to August. This program will provide you with real, on-the-job work experience; giving you the skills and experience to help you accelerate in your studies and future career!  How will you make an impact in this role?<ul><li>Utilizes reporting tools to monitor and track portfolio performance against delivery, cost, budget, forecast, schedule, and quality targets, ensuring accurate and timely reporting that supports decision-making processes</li><li>Assist in designing, automating, and optimizing business reporting and dashboards to support operational efficiency</li><li>Collect, clean, and analyze data from multiple systems to identify trends and insights that inform strategic decisions</li><li>Support process automation initiatives</li><li>Develop and maintain key performance indicator (KPI) reports and automate recurring data workflows</li><li>Present findings and recommendations in a clear, data-backed narrative to technical and non-technical audiences</li><li>Supports financial tracking of projects and portfolios using data from the Enterprise Portfolio Management System, ensuring financial data integrity and aiding in budget management, with guidance from peers and leaders</li><li>Supports compilation and distribution of portfolio-level status reports to internal stakeholders and seniors, providing clear and concise updates that facilitate informed decision-making</li><li>Contributes to the reconciliation of portfolio funding and forecasts to ensure financial accuracy, identifying and addressing any discrepancies to maintain budget alignment</li><li>Provides administrative support to project management resources for system updates and maintenance, ensuring data consistency and reliability</li><li>Administers portfolio-level risk, issue, and change control procedures, effectively managing potential impacts on project delivery under the guidance of colleagues</li><li>Collaborate with business stakeholders to understand requirements and translate them into analytical solutions</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives&nbsp;</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree candidates with an expected graduation date between December 2026 and June 2027</li></ul><ul><li>Currently enrolled in full-time Bachelor’s degree program in Business Administration, Finance and Information Technology&nbsp;</li></ul>Preferred Qualifications <ul><li>Experience with data analysis tools (e.g., Excel, SQL, Python, R, Tableau, or Power BI)</li><li>Exposure to automation platforms or scripting languages for process improvement</li><li>Strong attention to detail, problem-solving skills, and curiosity for understanding complex systems</li><li>Excellent written and verbal communication skills</li><li>Ability to work independently and in collaborative team environments</li><li>Develop and maintain key performance indicator (KPI) reports and automate recurring data workflows</li><li>Collaborate with business stakeholders to understand requirements and translate them into analytical solutions</li><li>Proven interest in technologies and customer-driven design</li></ul><ul><li>Experience in technology project management, portfolio management, project management, or a related field within a technology or financial services environment</li><li>Experience with Enterprise Portfolio Management Systems (e.g., Clarity PPM, Microsoft Project Online)</li><li>Experience in budgeting and financial planning</li><li>Knowledge of financial management tools and principles, Data Analytics, Financial Modeling, and Software Development Lifecycle (SDLC) &nbsp;</li></ul>Salary Range: $24.05 to $63.00 hourly + sign-on bonusThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Campus Undergraduate Summer Internship Program - 2026 Portfolio Management, Technology - New York, NY

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Digital Labs is a high impact group within American Express with a mission to build on Amex’s legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers’ lives. Our team focuses on crafting leading digital payment solutions, using our world-class servicing network and lifestyle assets to deliver outstanding digital experiences, and thinking entrepreneurially about emerging technologies to help drive new opportunities for American Express.As a senior product manager in the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that the recommendation engine meets our business goals and provides an optimal customer experience across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements.This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Decision Science, Ventures, as well as Labs Business Development &amp; Product Enablement teams.How will you make an impact in this role?<ul><li>Proficient understanding of artificial intelligence and machine learning concepts, with hands-on experience in applying these technologies to product development.</li><li>Demonstrated track record of successfully implementing personalization strategies in digital products or services, utilizing AI-driven algorithms to enhance user experience and engagement.</li><li>Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations.</li><li>Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features.</li><li>Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and collaborate effectively in a fast-paced, agile environment.</li></ul>Minimum Qualifications:<ul><li>Experience working as a senior product manager (or equivalent) with team leadership responsibilities in a forward-thinking, fast paced team environment</li><li>Experience in product development using Agile principles in partnership with engineering teams</li><li>Experience in using traditional AI/ML models to drive a new product/solution in the product development lifecycle</li><li>Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied</li><li>Passionate and highly experienced about emerging technology and AI – able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express</li><li>Experience of using a structured approach to innovate new products that successfully meet the needs of the identified target audience.</li><li>Experience with data and analytics to drive decision making and product improvement</li><li>Ability to communicate effectively at all levels, including concise verbal and written executive-level communications</li><li>Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership</li><li>Demonstrate leadership and organizational skills</li><li>Evidence of managing a creative, innovative set of AI products and teams focused on the delivery of strategic priorities.</li><li>Basic statistics skills acquired through academic study (i.e. math, computer science, engineering, economics, physics) or comparable work experience.</li></ul>Preferred Qualifications:<ul><li>Experience with building recommender models</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/Role Specific Info &nbsp;Sr Associate, Portfolio Management facilitates the successful delivery of portfolio projects by providing advanced support and oversight of financial and delivery metrics and advanced administrative support to project management resources.<ul><li>Assist in designing, automating, and optimizing business reporting and dashboards to support operational efficiency</li><li>Collect, clean, and analyze data from multiple systems to identify trends and insights that inform strategic decisions</li><li>Support process automation initiatives</li><li>Develop and maintain key performance indicator (KPI) reports and automate recurring data workflows</li><li>Collaborate with business stakeholders to understand requirements and translate them into analytical solutions</li><li>Present findings and recommendations in a clear, data-backed narrative to technical and non-technical audiences</li><li>Monitors and tracks portfolio performance using advanced reporting tools to ensure alignment with delivery, cost, budget, forecast, schedule, and quality targets, enabling proactive management of project outcomes</li><li>Collaborates on financial tracking of projects and portfolios using data from the Enterprise Portfolio Management System, ensuring accurate financial reporting and aiding in budget adherence</li><li>Contributes to the preparation of portfolio-level status reports to internal stakeholders and managers, delivering clear and actionable insights that support strategic decision-making</li><li>Analyzes and reconciles portfolio funding and forecasts, identifying and addressing discrepancies to maintain financial accuracy and budget alignment</li><li>Provides advanced administrative support to project management resources for system updates and maintenance, ensuring data integrity and operational efficiency</li><li>Monitors portfolio-level risk, issue, and change control procedures, effectively mitigating potential impacts on project delivery</li><li>Collaborates with business and technology development teams, ensuring alignment and shared understanding of project objectives</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications&nbsp;<ul><li>Master’s/MBA degree candidates with an expected graduation date between May &amp; June 2026 &nbsp;</li><li>Currently enrolled in full-time Master’s/MBA degree program in Business Administration, Finance, Information Technology &nbsp;</li></ul>Preferred Qualifications<ul><li>Experience with data analysis tools (e.g., Excel, SQL, Python, R, Tableau, or Power BI).</li><li>Exposure to automation platforms or scripting languages for process improvement.</li><li>Strong attention to detail, problem-solving skills, and curiosity for understanding complex systems.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently and in collaborative team environments.</li><li>Develop and maintain key performance indicator (KPI) reports and automate recurring data workflows.</li><li>Collaborate with business stakeholders to understand requirements and translate them into analytical solutions.</li><li>Experience in technology project management, portfolio management, project management, or a related field within a technology or financial services environment</li><li>Experience with Enterprise Portfolio Management Systems (e.g., Clarity PPM, Microsoft Project Online)</li><li>Experience in budgeting and financial planning&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Campus Graduate Full-Time Sr. Associate - 2026 Portfolio Management, Technology - New York, NY

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contributions to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.About Enterprise Architecture:Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1.Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2.Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.4.Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. About the Role:The American Express Developer Portal is where our partners meet our platform. It is the single window into our B2B APIs, documentation, and onboarding experience. We are looking for Product Manager Associate who is passionate about building clarity, consistency, and delight into that journey. In this role, you will help shape how developers and partners discover, onboard and build with our APIs. You will combine empathy for the user with curiosity for the technology, ensuring that our developer experience is not only functional but frictionless, insightful,&nbsp;and always improving. What you will do:·Champion the developer journey: Understand and document the end-to-end experience of developers and partners from signup to successful integration and identify opportunities to simplify and accelerate that journey.&nbsp;·Drive operational experience: Monitor key onboarding and usage metrics to ensure our platform’s objectives of speed, clarity, and reliability are consistently met.·Extract meaningful insights: Gather and synthesize feedback from support queries, partner touchpoint, and satisfaction surveys, and translate these into actionable improvements.·Elevate content and communications: Work with product and technical teams to refine portal content, FAQs, and self-service tools that empower developers to progress independently.·Support portal evolution: Coordinate enhancements that improve usability, accessibility, and alignment to business needs.·Collaborate across teams: Serve as the connective link between product, engineering, and partner operations to ensure that the developer experience evolves holistically. What you Bring:·A strong sense of empathy for developers and B2B partners and the ability to view the developer platform from their perspective.·Excellent communication and analytical skills with confidence in interpreting data and turning insights into clear next steps.·A thoughtful approach to communication, with the ability to understand the audience and tailor messages so they are clear, digestible, and impactful.·Familiarity with API ecosystem, developer tools and B2B integration workflows.·Curiosity for how things work and comfort navigating technical concepts.·Basic coding experience or exposure is helpful but not required.·A natural interest in operations and a desire to design better processes whenever you sense an opportunity.·A collaborative mindset and pride in helping teams align around a shared experience vision.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending &amp; non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and Insurance. This team also manages pricing strategies &amp; capabilities and data &amp; analytics for the US Consumer business.&nbsp;Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. &nbsp;The Sr Manager, NAC Product Management, will play a pivotal role on this specific benefit vertical providing valuable insurance and non-insurance services and protections to 60+ million Card Members. The Sr Manager will manage 9 protection products in the Retail and Travel verticals. This includes managing and creating the strategic vision for the NAC book of business focused on continuous product innovation, improving customer experience, and all core aspects of product management (e.g., P&amp;L management, engagement strategies, customer sentiment, performance reporting, and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management, to offer these key products. This role requires close collaboration across American Express, including Card Product teams, Amex Assurance Company, Technologies, Legal, Compliance, Marketing, Amex Travel, Finance and Servicing.This is a great opportunity to not only get hands-on experience maintaining innovative products embedded across a wide portfolio of consumer and commercial cards, but also to hone knowledge and expertise in managing products and strategic partner relationships. &nbsp;Key Responsibilities&nbsp;<ul><li>Define and manage the NAC product strategy and roadmap to align with business goals and objectives.&nbsp;</li><li>Effectively manage the P&amp;L and execute high-priority COCMs reduction strategies and broader product efficiency initiatives.</li><li>Partner with internal and external partners and stakeholders to lead contract negotiations and achieve joint business objectives.</li><li>Lead critical product lifecycle workstreams, managing initiatives from ideation to successful delivery or sunset decisions, within established timeframes.</li><li>Oversee operational excellence and issue resolution, ensuring timely and effective solutions, and ensuring products comply with regulations.</li><li>Build a robust reporting framework to monitor KPIs to assess product performance and provide insights.&nbsp;</li><li>Lead a direct report in NAC through product workstreams, including market research, competitive analysis, customer sentiment (NPS, RFT, complaints), invoice process, and monthly reporting.</li></ul>Minimum Qualifications<ul><li>Bachelor's Degree or 5 years of work experience.&nbsp;</li><li>Strong project management and analytic skills &nbsp;</li><li>Self-starter with the ability to work independently and drive projects to completion&nbsp;</li><li>Energetic team player with a passion for our customers&nbsp;</li><li>Highly organized with attention to detail&nbsp;</li><li>Highly adaptable and able to balance multiple priorities in dynamic environment&nbsp;</li><li>Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions&nbsp;</li><li>Solutions-oriented mindset and critical thinker&nbsp;</li><li>Prior experience with project management&nbsp;</li><li>Prior experience with insurance sector &nbsp;</li></ul>Preferred Qualifications<ul><li>Prior experience with project management&nbsp;</li><li>Prior experience with insurance sector &nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - NAC Product Management, US Insurance

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG) strives to provide a great colleague experience every day. We obsess over understanding the colleague’s experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Global Talent Acquisition is looking for a Recruitment Coordinator to join our team and support our various business units across the enterprise. The Recruitment Coordinator plays a vital role in delivering a seamless, high-quality recruitment experience for candidates, hiring leaders, and recruiters. This position serves as the primary logistics liaison throughout the pre-offer recruitment lifecycle, ensuring efficient scheduling, operational consistency, and strong data integrity. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional attention to detail, and manages multiple priorities with professionalism and composure.Key Responsibilities:End-to-End Candidate Coordination<ul><li>Ensure a seamless pre-offer recruitment experience by serving as the main logistics contact for candidates, hiring leaders, and recruiters.</li><li>Coordinate scheduling for multi-stage interviews—including video, phone, panel, and in-person sessions—across multiple time zones and stakeholders.</li><li>Troubleshoot and resolve last-minute schedule changes or technology issues, escalating appropriately when neede</li></ul>Process &amp; Workflow Management<ul><li>Oversee the full requisition audit process, flagging and communicating any findings or required corrections to recruiters as needed.</li><li>Utilize recruitment technologies and systems (e.g., ATS, scheduling tools) to maintain timely and accurate workflow execution.</li><li>Ensure all pre-offer recruitment coordination activities meet established service-level agreements (SLAs).</li><li>Maintain exceptional data integrity across all systems and touchpoints throughout the recruitment lifecycle.</li></ul>Event &amp; Program Support<ul><li>Assist in planning and executing recruiting events; provide onsite support as required.</li><li>Deliver flexible support to Coordination Hub programs and cross-market initiatives as business needs evolve.</li></ul>Minimum Qualifications<ul><li>Strong organizational and time-management skills, with the ability to manage multiple priorities simultaneously.</li><li>Excellent written and verbal communication skills with a professional, candidate-focused approach.</li><li>Demonstrated experience managing high-volume scheduling in a fast-paced environment.</li><li>Ability to navigate ambiguity, exercise sound judgment, and remain composed under pressure.</li><li>Exceptional attention to detail and commitment to accuracy.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Ability to collaborate effectively with candidates, hiring leaders, and team members in a clear, engaging, and persuasive manner.</li><li>Flexibility to learn new processes quickly and adapt to new tools, technologies, and evolving business needs.</li></ul>Preferred Qualifications<ul><li>Over one year of experience thriving in a fast-paced, customer-focused environment.</li><li>Familiarity with recruitment systems, tools, and platforms (e.g., Taleo or similar ATS).</li></ul>Salary Range: $20.00 to $35.82 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

62 Project Management / Professional Services Jobs in Millburn, NJ, USA