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You Lead the Way. We’ve Got Your Back.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?U.S. Consumer Services is responsible for American Express’ suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs. The team’s&nbsp;strategy is to build a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.The Lending and Pricing team within U.S. Consumer Services manages a suite of lending products and services including Pay Over Time, Plan It, Personal Loans, Line, My Credit Guide as well as pricing strategies and capabilities. The team’s strategy is to strengthen membership by winning a greater share of the borrowing needs of our premium customers.The Senior Analyst will be responsible for defining and owning a best-in-class and compliant customer experience for Pay Over Time. The individual will be tasked to take the view of the customer, through both strategic initiatives and impeccable operational execution. This position offers the opportunity to own a critical and cross-functional workstream for a highly complex product, as well as to join a fun, talented team to drive tangible results.Responsibilities:<ul><li>Inform product enhancements and offer recommendations based on managing customer escalations, reviewing Card Member calls/chats, and identifying common themes and pain points</li><li>Develop deep understanding of Pay Over Time product functionality to develop new servicing strategies in partnership with new feature and capacity launches</li><li>Act as Customer advocate and provide dedicated external perspective across all Pay Over Time workstreams</li><li>Identify opportunities to optimize overall Pay Over Time servicing strategy</li><li>Manage internal operational requirements including ORE/CAPs, KRIs, PRSA and SOPs</li><li>Own strategy and execution across customer touch points, both digital and phone. This includes but is not limited to Servicing channels (Customer care professional training, scripts, and alerts)</li></ul>Preferred Qualifications:<ul><li>Passion for the customer and a strong interest in product management and/or product development</li><li>Detail oriented with strong focus on driving results in a timely self-directed manner</li><li>Proven operational experience to function autonomously with solution-oriented mindset</li><li>Self-starter who can thrive under pressure &amp; roll-up-your sleeves attitude</li><li>Ability to build and leverage relationships across functions</li><li>Proven problem solver with superb verbal and written communication skills</li><li>Minimum 2 years' experience in operations, customer experience, product management or related field</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst-Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are looking for an experienced Senior Product Manager to join our MarTech Transformation team and lead product strategy and development efforts for our product roadmap that is aimed at developing new marketing technology solutions to elevate the manner in which we design, build, review and deploy customer-facing creatives that support our marketing experiences.&nbsp; Underpinning this strategy are a variety of current and planned product solutions including centralized content libraries (digital asset and copy managers), asset builder solutions, collaborative review and refinement and annotation tools, creative review and approval solutions, channel set up capabilities and workflow/work management platforms.&nbsp;This role will specifically focus on the strategy and deployment of our content services solution which includes the digital asset and marketing copy content libraries.&nbsp; As part of this effort, this individual will need to partner across multiple organizations including Marketing, Enterprise Marketing Products, Content Management, Creative Compliance Review, Global Advertising and Brand Management and others to understand and define business needs for this new solution.&nbsp; This candidate will also work with our American Express Technology and AI Labs organization to solution, build, test and deploy product features to the organization.&nbsp;Key Responsibilities include:<ul><li>Develop and maintain a short/medium/long term product strategy that aligns to the needs of the business and sets the vision for our content ecosystem</li><li>Build highly impactful visual aids to support solution design discussions with our engineering organization and facilitate alignment conversations across relevant stakeholder groups</li><li>Lead the business planning, prioritization and technology assessment processes across our solution development lifecycle</li><li>Oversee product owner functions across our Agile development processes, partnering closely with the engineering scrum teams to ensure product features are clearly defined, have clear acceptance criteria and are properly tested and validated before launch</li><li>People leadership for a product analyst</li></ul>Requirements<ul><li>Minimum of 4-6 years experience in a product management / product owner function</li><li>Experience working within Agile software development methodologies and supporting tools and frameworks (JIRA, Rally, Lean Portfolio Management)</li><li>Highly skilled communicator – ability to very clearly define, articulate and present a product strategy, as well as define detailed technical requirements for capabilities, features and user stories</li><li>Experience in building out highly complex and integrated product technology stacks</li><li>Comfort in leading and influencing discussions across various levels of the organization</li><li>Expert project manager – highly organized with the ability to successfully manage multiple workstreams simultaneously</li><li>Ability to quickly pivot and reprioritize as business strategies demand</li><li>Passion for marketing technologies and the evolving external technology landscape</li><li>Prior experience working with Adobe a plus</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is in US Consumer New Accounts Risk Strategy reporting into a Director. This role will be responsible for developing innovative solutions across targeting and underwriting processes – with the end goal of driving industry-best credit results while enabling profitable growth in new account acquisitions.&nbsp; &nbsp;Key Responsibilities:<ul><li>Own and enhance acquisition strategies to increase premium acquisition and improve investment efficiency .</li><li>Own, enhance and manage Affiliate and targeted channel acquisition strategies driven by economics of life time value with industry-best credit results</li><li>Continuously monitor new account acquisition performance, conduct deep-dive analyses to explore areas of opportunity, and implement credit controls to address potential/emerging risks for core and targeted acquisitions across channels</li><li>Track developments of acquisition journey in the external marketplace to understand industry best practices.</li><li>Ensure adherence to&nbsp; credit risk compliance and sound risk management standards</li><li>Elevate customer experience by providing seamless underwriting and on-boarding experience</li><li>Influence Marketing and channel partners to enhance front-end back-end decision consistency, optimize top of the funnel traffic and drive premium applicant quality</li><li>Manage partnership with Marketing, Risk Products &amp; Data Strategy, Decision Science, New Accounts Servicing, Fraud, CBO teams to enable enterprise-wide innovations</li></ul>&nbsp;Minimum Qualifications:<ul><li>Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science or MBA with hands-on experience in analytics.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Outstanding strategic thought leadership with a focus on innovation.</li><li>Self-motivated, results-driven, intellectually curious and leads with external perspective.</li><li>Clear, effective written and oral communication skills.</li><li>Expertise in underwriting or another core credit risk management function.</li><li>Deep understanding of credit card economics and the payments industry.</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior and external development in the lending industry.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is in US Consumer New Accounts Risk Strategy reporting into a Director. This role will be responsible for developing innovative solutions across targeting and underwriting processes – with the end goal of driving industry-best credit results while enabling profitable growth in new account acquisitions.&nbsp; &nbsp;Key Responsibilities:<ul><li>Own and enhance acquisition strategies to increase premium acquisition and improve investment efficiency .</li><li>Own, enhance and manage Affiliate and targeted channel acquisition strategies driven by economics of life time value with industry-best credit results</li><li>Continuously monitor new account acquisition performance, conduct deep-dive analyses to explore areas of opportunity, and implement credit controls to address potential/emerging risks for core and targeted acquisitions across channels</li><li>Track developments of acquisition journey in the external marketplace to understand industry best practices.</li><li>Ensure adherence to&nbsp; credit risk compliance and sound risk management standards</li><li>Elevate customer experience by providing seamless underwriting and on-boarding experience</li><li>Influence Marketing and channel partners to enhance front-end back-end decision consistency, optimize top of the funnel traffic and drive premium applicant quality</li><li>Manage partnership with Marketing, Risk Products &amp; Data Strategy, Decision Science, New Accounts Servicing, Fraud, CBO teams to enable enterprise-wide innovations</li></ul>&nbsp;Minimum Qualifications:<ul><li>Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science or MBA with hands-on experience in analytics.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Outstanding strategic thought leadership with a focus on innovation.</li><li>Self-motivated, results-driven, intellectually curious and leads with external perspective.</li><li>Clear, effective written and oral communication skills.</li><li>Expertise in underwriting or another core credit risk management function.</li><li>Deep understanding of credit card economics and the payments industry.</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior and external development in the lending industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. &nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in technology on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning. The Senior Manager, Strategy &amp; Delivery Enablement is a Senior Technical Program Manager that serves as a senior execution and advisory partner to the Head of Infrastructure Data &amp; Analytics, translating strategy into operational plans, shaping executive-ready reporting, and ensuring disciplined delivery across a complex portfolio of initiatives. This role is intended for an experienced leader who brings strong analytical judgment, delivery credibility, and the ability to operate independently across senior stakeholders and technical teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated senior ownership is required to maintain tight alignment between strategic intent, execution discipline, and executive visibility. Working closely with senior leaders, delivery teams, and the executive office, this role provides structure, clarity, and insight to leadership forums, planning cycles, and portfolio governance. The role carries clear accountability for how progress, risks, and trade-offs are framed, communicated, and acted upon, requiring sound judgment, discretion, and executive presence. The ideal candidate demonstrates the maturity and confidence to partner across a broad set of stakeholders, influence outcomes without formal authority, and communicate with precision at the appropriate level of detail from business executives to technology and analytics delivery teams. Let’s build on what you know. If you bring proven experience stewarding complex, multi-initiative portfolios and enabling senior leaders with clear, decision-ready insights, you’ll find a strong fit within Infrastructure Data &amp; Analytics. This role acts as the connective tissue between strategy, delivery, and executive decision-making, translating priorities into executable plans, synthesizing progress and risks, and helping leaders navigate trade-offs across an evolving portfolio. Here’s just some of what you’ll do: Portfolio &amp; Delivery Stewardship<ul><li>Provide senior-level ownership of portfolio visibility across ID&amp;A initiatives, including milestones, dependencies, risks, and outcomes.</li><li>Establish and enforce consistent delivery and reporting standards across workstreams.</li><li>Anticipate delivery risks, capacity constraints, and cross-initiative dependencies; elevate issues with context and recommended courses of action.</li><li>Partner with analytics, engineering, and finance leaders to align roadmaps with investment assumptions, operating priorities, and capacity realities.</li></ul>Executive Reporting &amp; Decision Enablement<ul><li>Own the design and delivery of executive reporting that enables informed decision-making.</li><li>Translate complex delivery, financial, and analytical information into concise, actionable narratives.</li><li>Ensure leadership materials reflect a consistent economic and operational view.</li><li>Continuously evolve reporting to strengthen signal quality and executive confidence.</li></ul>Leadership Forum &amp; Executive Support<ul><li>Shape agendas, pre-reads, and narratives for leadership meetings, operating reviews, and planning forums.</li><li>Integrate inputs across teams into cohesive, decision-focused materials.</li><li>Capture decisions and actions, ensuring accountability and follow-through.</li><li>Partner with the executive office to ensure leadership time is used effectively and outcomes are driven to closure.</li></ul>Planning &amp; Operating Rhythm<ul><li>Play a central role in annual and quarterly planning cycles, including priority setting, commitment tracking, and performance review.</li><li>Reinforce a consistent ID&amp;A operating cadence across planning, execution, and performance management.</li><li>Enable alignment across data engineering, analytics, FinOps, and platform initiatives.</li></ul>This role is ideal for someone who<ul><li>Brings clarity and discipline to ambiguous, high-impact environments</li><li>Operates confidently with senior leaders and influences without authority</li><li>Frames issues and trade-offs using data, judgment, and context</li><li>Balances rigor with pragmatism to keep work moving forward</li><li>Is trusted to represent leadership intent with accuracy and discretion</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>8–12 years of experience in analytics, strategy, operations, consulting, portfolio/program management, or related roles.</li><li>Demonstrated experience leading complex, cross-functional initiatives with executive visibility.</li><li>Strong analytical capability, including comfort with metrics, dashboards, and financial context.</li><li>Proven executive communication and stakeholder management skills.</li><li>Experience operating in matrixed, fast-paced environments with evolving priorities.</li><li>Advanced proficiency in Excel, PowerPoint, and analytics or BI platforms.</li><li>Strong business judgment and financial acumen.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Tech Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the Global Commercial Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk (OR) within Business Unit (BU) processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.How will you make an impact in this role?Global Commercial Services is looking for a Director of Control Management - Risk Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director Control Management - Risk Assessment will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Lead and develop a team of Control/Risk Management professionals across various markets/office locations &nbsp;</li><li>Facilitate Business Units in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key Operational Risk (OR) trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Be a key thought leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience leading teams in a fast-paced environment</li></ul></li></ul>ORMCMSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Control Management - Risk Assessments (RCSA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of the Credit and Fraud Risk organization, the US Consumer Collections Strategy team is responsible for managing credit policies for delinquent and written-off accounts and developing best-in-class collection tools like financial relief program or a late stage collection strategy. These strategies and tools directly impact business profitability through improved credit performance and collections results. The team is also responsible for ensuring on-going monitoring and improvement of credit and collection processes and policies.The incumbent will work in a team responsible for developing and deploying new credit actions for accounts in delinquency and credit collection process, financial relief program (FRP) or managing critical processes like recovery tools and strategy, deceased collection strategy. The incumbent will also be responsible for ensuring on-going monitoring and improvement of credit and collections processes and policies.The Manager position in US Consumer Collection Strategy team is responsible for building collection tools and strategies for managing stressed accounts better. This would involve deriving insights from various portfolio trends and using those to identify core enhancements to existing programs or create new best-in-class strategies to reduce write-offs as well as provide better customer experience.Minimum Qualifications<ul><li>Strong analytical discipline, solution-oriented mindset, and focus on outcomes&nbsp;</li><li>Previous experience leading and performing analysis using SQL, Python or similar.</li><li>Well organized, manage multiple initiatives simultaneously and keep adequate prioritization.</li><li>Ambitiousness to learn, self-learner of new technologies and usage of digital platforms.</li><li>Clear, effective written and oral communication skills</li><li>Ability to work in a dynamic and cross functional environment, interacting with and influencing senior leaders, partners in risk management, global servicing network, compliance and legal.&nbsp;</li><li>Team player mentality with a track record of building relationships and collaborating with cross-functional business partners</li><li>Drive results and problem solving.</li></ul>Preferred Qualifications<ul><li>Work in a team responsible for developing and deploying new credit actions for accounts in delinquency and credit collection process including financial relief program, recovery tools and strategy, deceased collections amongst others.</li><li>Partner with several stakeholders including GSG Strategy, Operations, Compliance, Modelling team amongst others to effectively refine strategies and launch changes to market.</li><li>Manage customer escalations and issue resolution in a timely manner, thereby providing best in class customer experience.</li><li>Track program performance and ensuring better management of credit policies.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Travel Related Services Company, Inc. seeks Managers, Digital Product Management to support the development and delivery of software products that align with strategic business objectives, ensuring both functional value and technical excellence across the product lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and address production issues through structured analysis and resolution workflows. Translate business needs into features, user stories, and test criteria to guide both business and technology teams. Create and maintain detailed business and technical documentation to support each stage of development. Drive effective issue tracking and risk mitigation strategies. Ensure all product and capability areas are guided by a clear and actionable roadmap focused on accelerating time to market, minimizing operational risks, and maximizing business impact. Collaborate closely with engineering teams to develop, test, and deploy defined capabilities and continuously iterate based on user feedback and performance data.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, or a related field, and 2 years of experience with project-managing large-scale product development projects through all phases of the systems development lifecycle. Experience must include 1 year of experience with each of the following: product design and development; business systems and requirements analysis, including root cause analysis and business process mapping; overseeing the design, development, and testing of application code; leading the analysis, implementation, and scaling of technical solutions; troubleshooting and resolving issues through structured testing processes to inform implementation improvements; delivering industry-leading solutions to market under tight timelines; monitoring, maintaining, and continuously improving live business systems and applications; presenting complex technical concepts to technical and non-technical stakeholders; leading cross functional collaboration to resolve technical and system-level issues; maintaining highly available, scalable systems with live traffic; and CLI, Evolved Packet Core, HPSM Tool, Microsoft Excel, SharePoint, and TeMIP. Telecommuting is available up to 2 days per week.Job Location: New York, NY&nbsp;Salary Range: $103,750.00 to $174,750.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Managers, Digital Product Management

ABOUT THE CAMPAIGN FINANCE BOARD The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government. We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust. ABOUT THE DEPARTMENT The Public Affairs division promotes the agency’s key role in equipping all candidates and voters to power a fairer and more open democracy in New York City. We engage New Yorkers, inform them about elections, and boost their civic participation in the democratic process. Within Public Affairs, the Partnerships and Outreach unit works to build partnerships across the city to disseminate voting information, deliver accessible voter education, and conduct direct to voter outreach. The intention of this team’s work is to create pathways for all New Yorkers to gain trustworthy and accessible information and education around voting and democracy. Only then can we authentically increase civic participation and mobilize our communities beyond just voting. JOB DESCRIPTION We are seeking two Engagement Coordinators to join the Neighborhoods Team, which is focused on building trusting relationships with community partners and delivering in-language voter education to voters that speak a language other than English (LOTE) in low voter turnout neighborhoods. The Neighborhoods Team works with community-based organizations, faith-based institutions, libraries, businesses, local groups, and other community partners to disseminate key election information and offer educational workshops covering topics such as Why Vote, How to Vote, Voting Rights, Voter Protections, and more. The Engagement Coordinators will play a critical role in enhancing our civic engagement education and services for community-based organizations in the NYC Votes priority neighborhoods of South Bronx, North &amp; Central Queens, or East New York. Each Coordinator will take leadership over the implementation of education and engagement strategy in one of these neighborhoods. The role will also support the Partnerships and Outreach team in building and maintaining strong internal systems to organize and track partnership development. The Engagement Coordinator will work closely with the Neighborhoods Team to identify and forge relationships with key stakeholders. They will be tasked with understanding, tracking, and meeting community needs through the provision of resources and materials, education delivery, event execution, among other engagement and education approaches. The Engagement Coordinators will also work closely with Public Affairs staff to assist in the overall development of resources and materials and coordination of services. We are looking for someone energized about on-the-ground community engagement with strong relationship and trust-building skills, project management, and organizational skills. We seek to work with someone passionate about making the voting process inclusive for those most marginalized in our society. Ideally, this candidate is aware or interested in deepening their understanding of how racism, ableism, classism or other oppressions show up in the voting process. We believe that a diversity of experiences and perspectives will help us build stronger teams. We strongly encourage people of color/the global majority, LGBTQ people, people with disabilities, and people with other marginalized identities to apply. Members of our team are committed to modeling the values of collaboration and actively seek to disrupt harmful patterns in government service. The Partnerships and Outreach team believes in the redistribution of power and resources to community members who are most impacted by the systemic issue of low-voter turnout. We encourage anyone who shares these values to apply. Applications must include a cover letter that specifies your preferred priority neighborhood. RESPONSIBILITIES Relationship Management: - Develop and implement a tailored partnership plan for key partners serving immigrants and people that speak a language other than English (LOTE) based on partnership criteria, neighborhood demographics, language(s) spoken, etc. - Serve as the primary liaison between these partner organizations and the Campaign Finance Board (CFB) as it relates to delivering requested resources and materials, scheduling and delivering educational sessions, conducting follow up, providing election-related updates and questions, etc. - Participate in events hosted by partner organizations and promote civic engagement opportunities. - Manage Partner accounts, contacts, and metrics in internal databases. - Incorporate new learnings regarding partners and immigrant voters into the overall team and division strategy. Educational Training and Workshop Delivery - Travel to sites across the city to deliver trainings, meet with community stakeholders, and serve as a source of credible information for communities across NYC - Deliver education based on audience needs which may include various formats depending on trust, safety, engagement-level, and other aspects of the audience (conversation circles, presentations, classroom-style activities, etc.) - Develop paid educational programming with key partners and coordinate invoicing and purchases for education related activities in collaboration with Supervisor and Finance Department. - Work with Training Coordinator to develop and implement various methods to collect and incorporate audience feedback including real-time survey, pre and post event surveys, follow up phone calls, etc. - Work with Marketing and Communications team to update trainings and resources to ensure they are up-to-date with election information and tailored to specific audience needs Project Management - Work with partners and internal staff to coordinate logistics for workshops, materials delivery, and other events, and support collaborative interdepartmental projects. - Manage and maintain comprehensive partner data within the internal database, including up-to-date contact information, organizational affiliations, partnership tags, engagement history, and accurate partner list segmentation. - Work with Neighborhoods Manager to track metrics and measures of success for education delivery; create reports and tools to assess impact - Propose and implement new ideas or processes to manage and maintain a strong partner portfolio Mission - Adhere to the agency’s code of conduct, COIB guidelines, ethics code, EEO and Accessibility policies, dress code, teleworking policies, and any applicable local, state, federal rules, regulations, laws and policies. - Perform assigned tasks and special projects (occasionally, when deemed necessary by supervision) in service (or in furtherance) of the agency’s mission and strategic plan. - Attend full staff meetings, division and unit meetings, strategic planning retreats, agency events. - Perform tasks related to assigned Objectives and Key Results by assigned due dates. Specialized Knowledge: - Work with Policy and Research to utilize data and reports to develop strategy for voter engagement in East Brooklyn, South Bronx, or North Central Queens - Play a key role in the agency-level projects and programs by participating and delivering specialized knowledge and providing input on new projects ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Knowledge of and experience in working with strategically overlooked communities, specifically in one of the NYC Votes priority neighborhoods of South Bronx, North Central Queens, or East New York - Knowledge of civics or policy issue areas impacting communities - Understanding or experience with New York City systems such as government, libraries, advocacy and nonprofit organizations, criminal legal system, etc. - Interest in democracy, politics, elections, community organizing, and/or social justice Skills - Public Speaking &amp; Facilitation: demonstrated skill and experience teaching/facilitating workshops to diverse audiences. - Relationship-Building: clearly communicate with partners and stakeholders and build authentic relationships rooted in trust and understanding. - Project Management: strong organizational skills, ability to follow procedures and consistently track data and metrics, and comfort coordinating and collaborating with diverse internal and external stakeholders. - Communication: can express themselves clearly with an emphasis on cultural awareness and diverse partner/audience needs. - Accountability: Hold themselves and partners accountable, open to giving and receiving constructive feedback and engaging in disagreement productively. - Software: Proficient with Microsoft Suite. Abilities - Can understand the feelings, motivations, and challenges of team members and partners as humans first. - Can travel independently to events across New York City, often outside of regular work hours. This is necessary to participate in community events reaching out priority neighborhoods. Car service is provided by the office in certain circumstances. Other - Members of our team are committed to modeling the values of collaboration and actively seek to disrupt harmful patterns in government service. The Partnerships and Outreach team believes in the redistribution of power and resources to community members who are most impacted by the systemic issue of low-voter turnout. - We encourage anyone who cares about New Yorkers and shares these values to apply, regardless of your experience level. We especially encourage applicants who have direct life experience navigating these systems to apply. PREFERRED QUALIFICATIONS - Location (preferred): Lives in and operates from one of NYC Votes priority neighborhood clusters of South Bronx, North Central Queens, or East New York - Community: Existing engagement in the New York City community, including local businesses, government, libraries, advocacy or volunteer groups, etc. - Software: Proficient with Salesforce, Google Suite, Monday.com, Zoom, and Lattice - Data and Analytics: Ability to analyze, aggregate, manipulate, and present data outcomes. - Strategic Perspective: can understand the larger organizational goals and engage in planning &amp; reflecting on community needs in this context - Minimum 2 years of relevant experience ANALYST CFB AL 2&amp;3 ONLY - 0660A<h4>Minimum Qualifications</h4>- A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or - A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or - Education and/or experience equivalent to “1” above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Neighborhood Engagement Coordinator

ABOUT THE CAMPAIGN FINANCE BOARD The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government. We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust. ABOUT THE DEPARTMENT The Strategy, Products, and Innovation division is the agency’s newest division and leads the strategic planning and policy work, working across the agency to test out and implement new ideas. This division also creates the agency’s product roadmap to take us into future elections while maintaining and improving existing systems. The new Product Strategy vertical will be responsible for creating the overall roadmap for tech modernization and process improvements; prioritize tech projects to pursue and liaise between technical engineers and subject matter experts; and align tech projects with the agency’s strategic plan and objectives. JOB DESCRIPTION As a Project Manager at the Campaign Finance Board (CFB), this role will be responsible for overseeing team processes that deliver complex, enterprise-grade applications. This role will work closely with UX, Product Managers, Engineers, QA and CFB Subject Matter Experts to deliver the highest quality implementation experience and applications to our users. The ideal candidates are resourceful problem solvers who are not afraid to roll up their sleeves and get involved in any part of the process, with a background in managing user facing products, technical project management, and/or solution delivery. You are the type of person that naturally finds a way to get things done correctly. This position will require the selected candidate to obtain NYC residency within 90 days of starting their job and be in-person in the CFB Manhattan office a minimum of 1 day a week. Responsibilities include but are not limited to: - Oversee projects from initial requirements gathering through final delivery and ongoing support, ensuring timely completion, budget alignment, and stakeholder satisfaction. - Serve as the primary point of contact for all internal and external stakeholders, establishing and executing a transparent and consistent project communication plan. - Confer with project personnel to identify and quickly resolve problems to maintain momentum and quality. - Anticipate and address project risks and dependencies. - Partner with technical teams to shape and implement solutions that align with the CFB’s mission and operational needs. - Provide supportive leadership to project teams, promoting a culture of learning, collaboration, and continuous improvement. Direct or coordinate the activities of project personnel. - Prepare clear project status reports by collecting, analyzing, and summarizing information and trends. Monitor and track project milestones and deliverables. - Submit project deliverables, ensuring strict adherence to established quality standards. - Manage project execution to ensure adherence to budget, schedule, and scope. Initiate, review, or approve modifications to project plans. - Apply knowledge of the Software Development Lifecycle (SDLC) to guide project execution. - Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or using other methods. - Contribute to strategic planning efforts, helping to advance agency-wide goals and identify, review, or select necessary vendors or consultants. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - A clear understanding of the major stages of software development (planning, building, testing, launching) and what documentation/deliverables are needed at each stage. - Familiarity with agile development methodologies (like Scrum or Kanban), human-centered design principles, and knowing how to apply these frameworks to organize tasks, prioritize work, and run effective team ceremonies (like stand-ups or retrospectives). - Knowledge of risk management techniques and mitigation planning, paired with an awareness of current technology trends and tools. - Depth of experience in one or more technical areas, such as engineering, data, design, user research, or project management. - Understanding that the work directly serves the public interest and that CFB processes are guided by clear mandates, which means attention to detail and transparency are non-negotiable. Skills - Strong project management capabilities with the capability to break down a large project into small, manageable tasks, assign them clearly, and track how one task depends on another to prevent bottlenecks. - Effective communication skills to lead productive meetings where every voice is heard, decisions are clear, and the team leaves feeling aligned and respected. - The ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, considering the relative costs and benefits of potential actions to choose the most appropriate one. - The skill to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Persuading others to change their minds or behavior. - Proficiency with digital project management tools. Abilities - Ability to work well under pressure and effectively prioritize tasks to keep team members focused amidst shifting timelines and needs. This includes understanding the most important deadline or deliverable and aligning the team's daily efforts to achieve that critical priority. - The ability to recognize a potential problem before it fully escalates. - The capacity to recognize when a requirement or direction is vague, and to proactively ask the right questions to get the clear answers needed to keep the technical team focused and unblocked. - The ability to listen to and understand information and ideas presented through spoken words and sentences. - Demonstrated ability to research and propose new approaches and think creatively and flexibly about how to meet diverse audience needs. Other - Taking responsibility for decisions and outcomes, both personally and as a team, with a commitment to ethical practices and transparency in all dealings. This includes seeing tasks through to 100% completion, even when they are difficult, and feeling personally accountable for the final outcome of the work. - Understands and considers the needs and perspectives of others and motivates team members to reach common objectives. - Fostering an inclusive environment where diverse perspectives are valued and embracing new ideas to improve processes and solve problems. - Able to take and give feedback well, which is essential for continuous professional and team improvement. - Exhibits passion and energy for the work and the agency’s mission. - Strong attention to detail while maintaining the flexibility to adjust strategies and approaches in response to changing circumstances. PREFERRED QUALIFICATIONS - Bachelors' degree in a related field and/or a minimum of 2 years of experience working with enterprise custom software solutions, including hands-on involvement in development, implementation, and project management. - Proven success in managing complex projects to successful completion. - Proficiency with Azure DevOps, Monday, Microsoft Office Suite, JIRA, Confluence, and similar. - Experience as a Scrum Master preferred. ANALYST CFB AL 2&amp;3 ONLY - 0660A<h4>Minimum Qualifications</h4>Depending on the civil service job title code, this section will be auto-populated. - A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or - A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or - Education and/or experience equivalent to “1” above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

45 Project Management / Professional Services Jobs in Summit, NJ, USA