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<h3>Job Description:</h3><h3>Investment Consultant</h3>You joined the financial services industry to make a difference in the lives of your clients. At Fidelity, we have a relentless commitment to our clients. Come join a firm that is a stable industry leader where we focus on the importance of communicating to connect and not just communicating to transact. We empower professional flexibility, growth, and support thus enabling long-term success for you and our clients.<h3>The Purpose of Your Role</h3>Working in our Investor Center, you will develop customized financial plans through a wide range of products and services using your sound judgment, keen knowledge of products, and Fidelity‘s planning tools. Instead of spending your time sourcing new customers, you will engage with existing clients and warm leads, which will allow your focus to remain where it matters most: providing investment solutions and growing relationships with a dedicated local advisor.<h3>The Expertise We’re Looking For</h3><ul><li>Effectively utilizing Fidelity’s guidance tools, you engage in financial planning discussions by presenting solutions and service offerings that best meet client needs</li><li>Leveraging technology, you can prepare for and conduct efficient one-on-one appointments to make the best use of the client’s time, as well as plan for post-appointment follow-up</li><li>Growing relationships through proactive outreach, you seek to understand clients’ goals and objectives and refer them to a wealth management partner based on needs and financial complexity</li><li>Series 7 &amp; 63 licensed; Series 65 or 66 and appropriate state registrations preferred, OR ability to acquire quickly upon hire</li><li>Degree and/or other professional certifications such as a CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one!</li></ul><h3>The Skills You Bring</h3><ul><li>You have a comprehensive understanding of various investment solutions, and can educate customers on the values and differences of each</li><li>Your interpersonal skills and ability to grow relationships are exemplary; you take initiative and exceed expectations</li><li>You have outstanding communication and consultative skills, and you thrive in a fast-paced work environment</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3>In this role you will work directly with clients to help them make investment decisions that are in their best interest. By effectively navigating Fidelity’s planning and guidance tools, presenting and implementing solutions that best meet the client’s needs, you will have a lasting impact on the client’s financial future. Please note this role requires in-person attendance in the assigned Branch location.The base salary range for this position is $56,000 - $72,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA<h3>Category:</h3>Sales

Fidelity Investments

Investment Consultant - San Francisco, CA

<h3>Job Description:</h3>The Role - Senior Business Analyst Do you want to lead and empower a team to create seamless technology experiences for Fidelity business partners, customers and associates and be part of a highly collaborative, cross-functional team committed to providing value and delivering exceptional brokerage platform solutions to meet the highest priority strategic projects and business driven enhancements?We are looking for a Senior Business Analyst with advanced product analyst experience to join the Brokerage Capabilities Alternative Investment &amp; Securities Processing product management team and play a critical role in transforming the legacy Alternative Investments platform into a modern, intuitive digital experience. This position is ideal for a client obsessed, strategic thinker with deep analytical skills and, who thrives at the intersection of business operations, data and product innovation. Your role will blend leadership and planning expertise with a passion for delivering results. As the Senior Business Analyst, you will ensure alignment between the business and engineering teams on the "what and why" work is to be performed through ongoing requirements gathering, analysis and planning.Key responsibilities for this role<ul><li>Act as liaison between business and Engineering teams, E2E understanding of product and business capabilities with high level technical information</li><li>Requirements analysis own and run sessions to elicit business requirements, translate business needs into clear, relevant system requirements</li><li>Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide the Engineering Leaders and Engineering teams</li><li>Defining, refining, and communicating requirements to the Brokerage Engineer Leaders to provide partner delivery support and alignment on prioritized deliverables</li><li>Support the creation of use cases, process flows, acceptance criteria and go to production plan to guide product development aligned to the deliverable</li><li>Tracking and maintain requirement changes, what features are in scope vs out of scope of a deliverable, existing process workflow documentation</li><li>Define and document the deliverables, business benefits, problem statement, and what are the success metrics prior to project kickoff.</li></ul>Required SkillsExperience<ul><li>Bachelor's degree with 8+ years of experience as a product analyst, business analyst, or similar role in a digital or operational transformation environment focused on customer or associate facing solutions.</li><li>Strong understanding of operations workflows and processes, preferably in financial services or other regulated industry.</li><li>Ability to translate technical requirements and operational processes into intuitive, actionable product requirements.</li><li>Demonstrated experience informing product strategy and delivery, including opportunity identification, solution design, and working with technology teams for delivery</li><li>Proficient with tools such as JIRA, JIRA Align, Confluence, Miro, or other analytics and product planning tools.</li><li>Proficient with agile development methodologies and working with cross-functional product teams, engineering teams and business stakeholders.</li><li>Strong communicator with proven stakeholder management and storytelling skills; effectively conveys in technology terms verbal and written with usage of data and visualizations.</li><li>Problem-solver that can identify issues, explore solutions and identify next course of action</li><li>Ability to have hard conversations with business stakeholders thru strong presentation skills of the data and analysis that helps influence the outcome of their decisions.</li><li>Experience with understanding of SQL, relational database and data model and fluency with API contracts preferred</li></ul>The TeamYou will work in partnership with the Brokerage Capability Product Leaders, Brokerage Recordkeeping Technology Engineering Leaders both onshore and offshore, and Enablement Team. We currently support all functions of Alternative Investments within a single application which includes asset review, trades, transfers, reconciliation and distributions. We support multiple stakeholders across Fidelity including the custodial and transfer agent functions.<h3>Certifications:</h3><h3>Category:</h3>Business AnalysisFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Business Analyst

<h3>Job Description:</h3><h3>The Role</h3>The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams.As a ServiceNow HR Analyst, you will<ul><li>Manage end to end implementation of ServiceNow enhancements and defects</li><li>Research and advise on existing and upcoming capabilities of ServiceNow</li><li>Research and implement solutions to incidents and requests</li><li>Update standards and procedures documentation as required</li><li>Coordinate &amp; Publish HR Knowledgebase articles</li><li>Creation of automated test scripts to be used for future upgrade releases</li><li>Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements</li><li>Building trust and leveraging solid working relationships with key business partners</li></ul><h3>The Expertise And Skills You Bring</h3><ul><li>Bachelor’s degree or equivalent work experience</li><li>A minimum of 2+ years Business / Systems Analyst experience</li><li>5+ years ServiceNow configuration experience or 2+ years of ServiceNow development experience</li><li>Experience in Human Resources a plus, but not required</li><li>Experience with requirements definition, documentation, and refinement</li><li>Experience with end to end test planning and execution</li><li>Strong analytical and problem-solving skills, with high attention to detail</li><li>Strong written and communication skills</li><li>Excellent interpersonal skills</li><li>Experience in a fast paced, agile environment</li><li>Coding experience would be a nice to have(Javascipt)</li><li>Platform experience</li><li>You are analytical, technical, problem-solving and communication skills are a key strength</li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines</li><li>You understand the importance of being detail oriented complemented by a high degree of accuracy</li><li>You have experience with configuring ServiceNow</li><li>You have a keen ability to build and influence relationships</li><li>You are a self-motivated team player with the ability to work independently</li><li>You have good business judgment and ability to maintain confidentiality of all data</li><li>Your attention to detail consistently generates high quality output is a priority in your daily work</li></ul>The TeamThis role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.<h3>Certifications:</h3><h3>Category:</h3>Business AnalysisFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior ServiceNow HR Analyst

<h3>Job Description:</h3>The RoleFCFE Business Analysts are pivotal in translating customer and business needs into actionable digital solutions, partnering with stakeholders and teams to ensure products deliver maximum value. As an FCFE Business Analyst, you will:<ul><li>Identify and document the needs of customers, stakeholders, and project goals.</li><li>Create detailed user stories that outline specific functionalities from the end-user’s perspective.</li><li>Create cross-functional workflows that map the experience and supporting processes.</li><li>Lead engagement with Legal, Risk, and Compliance.</li><li>Ensure that the solutions meet the defined requirements.</li><li>Develop and implement strategies for introducing new products or features.</li><li>Gauge the effectiveness of solutions and identify areas for improvement.</li><li>Employs strong story telling skills.</li><li>Maintain timely communications with leaders, stakeholders, and partners.</li><li>Provide a deep understanding of how the digital product works.</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor's degree required.</li><li>5+ years of business analysis experience delivering high value, digital solutions.</li><li>Client-obsessed with a passion to solve challenges through a data driven approach.</li><li>Experience working in an agile team required.</li><li>An affinity for technology and stay up to date on industry innovations.</li><li>Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.</li><li>Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.</li><li>Experience in the areas of account maintenance, account opening, and/or money movement, including the processes, regulations, digital platforms, and market trends desirable.</li><li>Prior experience as a phone or back-office associate in our regional center is desired.</li></ul>The TeamFCFE’s mission is 'To inspire, educate, and empower families and advisors to spark and sustain conversations about the emotional, relational, and generational aspects of wealth.' You will be aligned with FCFE’s Digital product team- we are responsible for building new digital experiences for Advisors and Clients. We’re looking for forward thinkers willing to explore AI and other solutions to solve interesting problems. You can check out the very beginning of our digital work at fcfe.fidelity.com. <h3>Certifications:</h3><h3>Category:</h3>Business Analysis, Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Business Analyst

<h3>Job Description:</h3>The Role: Transfer Agent (TA) Compliance is seeking a Compliance Advisor to support Fidelity’s SEC-registered transfer agents and their compliance with the federal securities laws. As a member of TA Compliance, you will provide day-to-day compliance support for the transfer agent functions dispersed throughout Fidelity’s business units, including FI, FBOT, WI, and FMR India – providing, among other things, regulatory guidance on the federal securities laws that govern transfer agents and/or investment companies, clarification of applicable policies and procedures, guidance on the remediation of risk incidents, compliance issues, or audit findings; and consultation on the adoption of new systems, applications, or processes employed by Fidelity’s business units to fulfill transfer agent duties.Responsibilities:<ul><li>Establish and maintain an effective relationship with business partners and provide advice with respect to a wide range of compliance/regulatory topics.</li><li>For assigned compliance/regulatory topics, support all elements of the transfer agent’s 38a-1 Compliance Program, which includes compliance support for scheduled risk assessments and control testing conducted by Corporate Risk, completing comprehensive annual reviews of the transfer agent’s Compliance Policies and Procedures and related underlying procedures and making required edits prior to submission to the approval workflow, monitoring Key Risk Metrics (KRMs) and investigating reported metrics that exceed established thresholds to ensure the effectiveness of the key compliance controls.</li><li>Provide compliance advice and problem resolution to business partners and other Legal, Risk and Compliance personnel when moderate to complex regulatory compliance issues are identified.</li><li>Analyze moderate to complex findings identified via risk assessments/control testing, internal audits, service recoveries/risk incidents, respond to management with a proposed course of action, and track progress of remediation efforts, escalating where appropriate.</li><li>Assess inherent and residual compliance risks associated with key business activities, new products or services, new or modified systems, applications or logic and assist with developing recommendations to mitigate risks, including but not limited to the implementation of process improvements and/or new control activities.</li><li>Analyze new regulatory rule proposals, identify those potentially impacting the transfer agent and work with business partners to implement any necessary changes.</li><li>Provide timely responses to compliance questions received via TA Compliance’s compliance inquiry intake tool, email, or otherwise.</li><li>Assist in the support of regulatory examinations and/or data/information production requests received from regulators.</li></ul>The Expertise and Skills You Bring:<ul><li>Bachelor’s degree (required).</li><li>5+ years of relevant business operations experience, ideally with experience supporting Fidelity’s mutual funds, or 2+ years of experience in a compliance, risk or audit role.</li><li>Proficient in Microsoft Office Word, Excel, and PowerPoint.</li><li>Foundational understanding of the mutual fund industry coupled with a strong understanding of Fidelity’s businesses, systems, and operational procedures that support Fidelity’s mutual funds.</li><li>Excellent verbal and written communication skills.</li><li>Effective relationship management skills and ability to influence decision makers. </li></ul><ul><li>Ability to apply regulatory and compliance concepts to Fidelity’s business units, independently develop informed opinions concerning the application of compliance requirements to Fidelity’s operational business practices, and articulate those opinions in the form of advice, training, and/or other communications with business management.</li><li>Proficient in managing multiple, concurrent projects and making effective judgments in prioritizing and allocating time to complete project deliverables and tasks within targeted deadlines.</li></ul>The Team:TA Compliance is a team within FI &amp; FBOT Compliance that provides compliance support for Fidelity’s SEC-registered transfer agents: Fidelity Investments Institutional Operations Company LLC (FIIOC), National Financial Services LLC (NFS), Fidelity Business Services India Private Limited (FBS India) and Fidelity Stock Transfer Solutions (FSTS). TA Compliance administers the transfer agent oversight elements of the Fidelity Funds’ 38a-1 Compliance Program, a program designed to ensure that the Funds and its service providers maintain written policies and procedures and a strong system of controls to comply with the federal securities laws. On behalf of FSTS, Fidelity’s equity stock transfer agent, TA Compliance administers a similar compliance program built on governance and oversight elements designed to prevent, detect, and promptly remediate violations of the federal securities laws.<h3>Certifications:</h3><h3>Category:</h3>ComplianceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Compliance Advisor

<h3>Job Description:</h3>The RoleThis Vice President, Digital Assets Product Manager role at Fidelity is responsible for building out the infrastructure for Fidelity’s Digital investment products operational ecosystem. The focus on cryptocurrencies, tokenized products, and blockchain technology adds a groundbreaking dimension to the position! The areas for evaluation will include Fidelity Fund Investment Operations (FFIO). The Vice President will provide critical digital subject matter expertise and context to accelerate the product roadmap and future state of the organization's operational capabilities and functions.The Expertise and Skills You Bring<ul><li>Bachelor’s Degree or equivalent experience.</li><li>12+ years’ proven experience preferred including digital asset products servicing with an asset manager, audit firm or custodian.</li><li>Outstanding knowledge of alternative investments with an emphasis on broad and deep operations of digital products including cryptocurrencies and tokens and requirements related to using a blockchain for recording of capital and portfolio transactions for both registered and pooled investment funds.</li><li>Demonstrated ability to develop and implement a strategic plan.</li><li>In-depth knowledge of US GAAP accounting financial reporting standards for investment companies including public and private funds. CAIA and /or CFA is a plus.</li><li>Research skills including the proficiency to collect information about a topic, review that information and analyze and interpret the details in a way to support a solution.</li><li>Strong written and verbal communications skills. You will be able to absorb sophisticated information and present it in a clear, digestible way to multiple audiences.</li><li>Excellent administrative skills and attention to detail, with an ability to deliver multiple, concurrent high priority assignments and due dates.</li><li>Proficiency in various PC software applications including Microsoft Excel, Word, and PowerPoint. Power BI preferred.</li><li>This role can be filled at the VP or Director level based on experience and business needs.</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamIn Global Product Solutions (GPS), we are on a mission to deliver innovation and outstanding product and program solutions from concept through execution while encouraging our talent. Our multifaceted and energetic team is nestled within the FFIO organization. The Digital team, in particular, is a central service team passionate about on-boarding new product requirements from Asset Management to help expand FFIO’s capabilities and to from operational readiness to a scalable target state operating model. Interacting with various groups within Fidelity and representing the business to customers and partners make for a multidimensional and engaging work environment. Come and join this diverse team as we perform incredible work!<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Digital Assets Product Manager

<h3>Job Description:</h3>The RoleAs a Stock Plan Services (SPS) Squad Leader, you will blend Stock Plan expertise with a passion for delivering results and driving scale and efficiency across the Client Servicing organization. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, set the mission, and bring the squad together to execute on specific results. Ensuring respective products or services are available, stable, performant, and supported when required and related cost and maintenance is managed. You will ensure alignment on the “what” and “when” of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role.You will work in partnership with the Product Area Leader, other agile squads, Chapter leaders, and your key stakeholders to define the highest priority work. While promoting agile and demonstrating the Fidelity leadership principles, you will promote and sustain an innovative agile culture.<ul><li>Defining, refining, and communicating the team's mission to squad members and business partners to empower and rally support</li><li>Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad</li><li>Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results</li><li>Inspecting and evaluating progress, and removing impediments for your squad</li><li>Defining, presenting, and evaluating results against agreed acceptance criteria</li><li>Making informed trade-off decisions to strike the right balance between quality, cost, and timelines</li></ul>The Expertise and Skills You Bring<ul><li>8-10 years of related product management experience, systems development, product development, and/or project/product management</li><li>Bachelor’s degree preferred</li><li>Financial services experience preferred</li><li>Agile experience preferred</li><li>Strong understanding of workflow and operations service models</li><li>You take a data-driven approach to understanding client needs, you translate strategic goals into action, and prioritize to maximize value delivered</li><li>You have a continuous improvement approach</li><li>You are energized by working collaboratively to deliver agreed business outcomes, drawing on the expertise of colleagues to inform the approach and remove impediments to making progress</li><li>You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams</li><li>You are intellectually curious and model a culture of learning and coaching</li></ul>The TeamStock Plan Services (SPS) provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and improvements to existing products.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Squad Leader, Stock Plan Recordkeeping

Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team! We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: •A choice of medical plans that are best in class •Dental and Vision Insurance •Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave •Adoption Assistance •Short-Term and Long-Term Disability •Life, Accident and Critical Illness Insurance •Identity Theft Protection •Employee Assistance Program •Business Travel Insurance •401(k) Retirement Plan •Flexible Spending Accounts •Tuition Reimbursements up to $5,250 per year •Quarterly Restricted Stock Units Program •Annual holiday bonus We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!POSITION SUMMARY &amp; ESSENTIAL FUNCTIONS Serves Texas Roadhouse guests by answering inquiries, resolving problems, fulfilling requests and maintaining the&nbsp; guest relations database. Other responsibilities include but not limited to: • Answer guest relations calls conveying care and concern • Take detailed, accurate notes on all guest calls using the Guest Relations ServiceNow&nbsp; application • Employ critical thinking skills and available resources to correctly address guest concerns in a&nbsp; timely manner • Use discretion in deciding when to redirect sensitive guest issues to the correct department&nbsp; when appropriate (Risk, Public Relations, Employee Relation, Crisis Team, etc.) • Advise restaurant management in obtaining successful guest resolutions • Utilize guest relations database reporting tools to provide critical follow up communication to&nbsp; restaurant partners • Assist guests in reconciliation of gift card issues • Respond to social media for guest recovery opportunities • Read and review all concerns that are submitted via the TXRH website to classify and assign&nbsp; correctly • Follow up with stores, Market Partners and guests for open cases past 72 hoursReasonable accommodations may be made to enable qualified individuals with disabilities to perform&nbsp; the essential functions.POSITION QUALIFICATIONS Education: High School Graduate or General Education Degree (GED) Experience: Six months to one-year experience in restaurant operations, hospitality, or guest services. Computer Skills: Microsoft Outlook, Word and ExcelThis job description includes essential functions and basic duties and is intended to provide guidelines&nbsp; for job expectations and the employee's ability to perform the position described. It is not an&nbsp; exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and&nbsp; requirements may be assigned by supervisors as appropriate. This document is not a contract of&nbsp; employment, and the Company reserves the right to change this job description and/or assign tasks for&nbsp; the employee to perform, as the Company may deem appropriate.We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.

Texas Roadhouse

Guest Relations Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.&nbsp;The Enterprise Control Management team (ECM) within AENB operates as a Center of Excellence to serve as a central support hub for all first line (1LOD) control management teams throughout the enterprise and is a key connection point with the second line Global Risk &amp; Compliance (GRC) teams.&nbsp;How will you make an impact in this role?  The Senior Manager of Enterprise Governance will support the Director in coordinating the Control Management Leads Forums, Collaboration Groups, and Town Halls to drive lessons learned and best practices for all BU Control Management teams across the enterprise. This role will play a crucial part in fostering an integrated and consistent approach to risk governance within the 1LOD and enhancing communication across business units.&nbsp;&nbsp;Responsibilities Include:&nbsp;<ul><li>Plan, coordinate, and set the strategic agenda for Control Management Leads Forums across business units to drive lessons learned, share insights, communicate best practices, and drive consistency across the Control Management organization.&nbsp;</li><li>Plan, coordinate, set the strategic agenda, and lead the Control Management Governance Collaboration Group across business units to drive community within the Governance pillar, share best practices, preview upcoming requirements or Policy changes that impact (1LOD), and drive consistency across the Control Management Governance teams.&nbsp;&nbsp;</li><li>Plan, coordinate, and set the strategic agenda for the Control Management Town Hall, which is held quarterly and broadcasted live across the enterprise. Town Halls foster a sense of community within Control Management, ensure colleagues have an awareness of the strategic vision for the organization, and provide a forum for key updates and changes that impact 1LOD.&nbsp;&nbsp;</li><li>Develop and implement initiatives that foster meaningful connections among Control Management colleagues enterprise-wide, promoting collaboration and a sense of community.&nbsp;</li><li>Monitor and evaluate the performance and effectiveness of the Forums, Collaboration Group, and Town Halls to ensure the content is valuable, meets stakeholder needs, and drives business outcomes.&nbsp;&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor's degree in finance, business, risk management, or a related field; advanced degrees (e.g., MBA, MSc) or project management certifications are advantageous. &nbsp;&nbsp;</li><li>Exceptional project management skills. Ability to successfully drive project results while prioritizing multiple work streams under time constraints and changing priorities.&nbsp;</li><li>Strong communication and presentation skills.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience in risk management, governance, compliance, regulatory, or audit within a financial services context.</li><li>Ability to build strong relationships with diverse stakeholders at all band levels and work effectively in a collaborative, multi-cultural, team environment. &nbsp;</li><li>Ability to take initiative and drive outcomes, especially when there is no predefined roadmap.</li><li>Outstanding analytical and problem-solving skills with a strong attention to detail. &nbsp;</li></ul>Salary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Sr Manager - Enterprise Control Management, Governance & Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquiring Solutions&nbsp;As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.&nbsp;About the Role&nbsp;This newly created role of Manager, Enterprise Payments Program Management is an exciting opportunity to drive a large scale, enterprise-wide program to redesign our payment execution operating model and accelerate the development of our enterprise payment services. The incumbent will be an integral member of the Enterprise Payments program office, helping to drive the day-to-day management, tracking, and reporting of the program, as well as the overall success of the Enterprise Payments Center of Excellence (COE). They will report into the Director, Enterprise Payments Program Management.&nbsp;Key Responsibilities&nbsp;<ul><li>Deliver multiple projects&nbsp;within Enterprise Payments Program that supports delivery of wider Multi-Rail&nbsp;- Business Solutions and Go to Market strategy.&nbsp;</li><li>Manage E2E project&nbsp;planning across multiple&nbsp;works&nbsp;streams.&nbsp;&nbsp;</li><li>Program execution and delivery: Oversee program milestones, timelines, and deliverables to ensure alignment with program strategy and&nbsp;objectives. Monitor and manage resolution of dependencies, gaps, risks&nbsp;&amp;issues, and change requests.</li><li>Drive coordination of activities across&nbsp;various teams including product and technology to ensure the end-to-end solution is stitched together appropriately to meet the business needs. &nbsp;</li><li>Communicate program progress, updates, risks, escalations, and outcomes to program leadership. Drive communication across the various stakeholder teams to ensure integrity of the end-to-end solution.&nbsp;&nbsp;</li><li>Performance oversight: Manage the program’s budget to&nbsp;optimize&nbsp;resources, and technology&nbsp;capacity&nbsp;across the dependent teams. Manage the program’s&nbsp;objectives&nbsp;and key results (OKRs) and the tracking and reporting of the program metrics. &nbsp;</li><li>Lead weekly Program/Project calls to capture actions that drives clear ownership, decision making, risk management and accountability.&nbsp;&nbsp;</li><li>Prepare various committee reporting and weekly communications.&nbsp;</li><li>Develop central repository of Project Management tools and templates and serve as go-to subject matter resource.</li><li>Liaise between Amex central PMO and other project governance teams as needed.</li></ul>Requirements/Qualifications&nbsp;<ul><li>Relevant experience: 5+ years of relevant experience in global payments, ideally within Program Management, Project Management, and/or Product &amp; Platform Management.&nbsp;</li><li>Results oriented:&nbsp;Proven&nbsp;track record&nbsp;of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.&nbsp;</li><li>Passion for execution: Passion to drive program execution and delivery in a fast-moving and innovative environment.&nbsp;&nbsp;</li><li>Project management:&nbsp;Exceptional project management skills with flawless organizational skills and attention to detail.&nbsp;</li><li>Product experience: A strong understanding of user experience and design principles to ensure the product meets market needs.</li><li>Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.&nbsp;</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.&nbsp;&nbsp;</li><li>A&nbsp;bachelor’s degree in Business, Marketing, Engineering, or related field.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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