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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Company seeks Managers, Risk Management to develop business strategies and risk management solutions, leveraging commercial or consumer bureau data. Analyze structured and unstructured data and translate data using statistical, financial, machine learning, or business intelligence techniques. Collaborate with technology and other groups on integration and implementation of risk management policies and business strategies. Identify and evaluate new data sources (regulated and non-regulated) that could add incremental profitability to American Express’s products/services. Utilize industry and internal best practices and incorporate regulatory feedback as needed to drive continuous improvement in risk management methodologies and frameworks.Position requires a Master’s degree in Finance, Statistics, Mathematics, Econometrics, Operations Research, Engineering, Computer Science, Business Administration, or a related field, and 1 year of experience with risk analysis. Experience must include 1 year of experience with each of the following: risk management and risk mitigation; working with technical, analytical, business, and non-technical teams; performing cost-benefit analysis, development, and implementation of improved business processes aligned with strategic initiatives; portfolio management by analyzing pricing, financial conditions, extensions, and reduction; making business decisions and recommendations based on qualitative and quantitative analysis to maximize profitability and mitigate risks; developing reports to monitor and analyze clients, vendors, and contracts using enterprise management systems for Enterprise Resource Planning (ERP); conducting internal audits for reports, procedures, and compliance trainings; using qualitative research for vetting including analysis of service scope, management quality, and geographical footprint; writing reports and memorandums for leadership based on qualitative and quantitative analysis and decisions; using MS Excel for financial reporting and analysis; and project management and driving business transformational projects. Telecommuting is available up to 2 days per week.Job Location: Sandy, UTSalary Range: $89,250.00 to $150,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

American Express

Managers, Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;It’s more than protecting systems and data. It’s protecting people. Our Information Security Analysts know that security is a top priority for our business and our partners and customers. Today, as cyber-attacks increase and compliance is more rigorously enforced, we look to them to stay ahead of what’s next and to protect our business and our future.&nbsp; So if you are dedicated to the latest technology and motivating others, secure your career here. You won’t just see the problem coming, you’ll see the solution. New threats to our business, our partners and customers appear on the horizon every day, so no two days are the same. But there are some things you can count on doing: Responsibilities:<ul><li>Oversees and mentors a team of Cybersecurity Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individual colleagues and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards</li><li>Provides direct leadership and coaching to the Engineering team, supporting training and development of best practices</li><li>Develops and leads comprehensive service implementation plans to address identified issues, ensuring global fixes and thorough reporting on resolutions</li><li>Oversees and manages EMIM (Enterprise Major Incident Management) bridges, coordinating efforts to resolve urgent cybersecurity issues efficiently</li><li>Provides technical escalation support during EMIM bridges, conducting in-depth analysis and diagnostics to identify root causes and implement effective solutions</li><li>Manages resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals</li><li>Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development</li><li>Leads the development and deployment of security architectures, including zero-trust models, micro-segmentation, and advanced encryption techniques</li><li>Monitors and ensures the quality, compliance, and performance of security network solutions, implementing rigorous standards and leveraging industry-leading best practices</li><li>Establishes and maintains comprehensive, scalable cybersecurity documentation and governance frameworks, ensuring enterprise-wide transparency, consistency, and alignment with cutting-edge data standards</li><li>Monitors and ensures the quality, compliance, and performance of cybersecurity solutions through conducting regular audits and assessments to ensure adherence to standards such as ISO 27001, NIST, and PCI-DSS</li><li>Implements robust logging and monitoring solutions to provide visibility into security events and incidents</li><li>Assesses the potential impacts of emerging cybersecurity trends, threats, and technologies, and recommends improvements to ensure the organization remains compliant and secure</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Qualifications:<ul><li>Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, and/or comparable experience; advanced degree preferred</li><li>10+ years of Experience in Cybersecurity Engineering with 5+ years in a leadership role.</li><li>Knowledge of regulatory compliance and security standards</li><li>Knowledge of Application Development &amp; Security</li><li>Knowledge of Data Engineering</li><li>Knowledge of Cloud Security Management</li><li>Knowledge of Data Privacy &amp; Protection (DPP, GDPR)</li><li>Knowledge of Data Security Management</li><li>Knowledge of scripting languages such as Python, Bash, or PowerShell for automating security tasks</li><li>Knowledge of network protocols (e.g., TCP/IP, DNS, HTTP) and security fundamentals</li><li>Experience in cybersecurity and / or application security</li><li>Experience with Source Composition Analysis tooling and integrations.</li><li>Experience with Static Applicaiton Security Testing tooling and integrations.</li><li>Experience with Dynamic Application Security Testing tooling and integrations.</li><li>Experience with Mobile Application Security Testing tooling and integrations.</li><li>Experience integrating DevSecOps, and the integration of SDL elements into SDLC processes.</li><li>Experience in overseeing multiple cybersecurity engineering teams, providing strategic direction and leadership</li><li>Experience with SIEM (Security Information and Event Management) tools such as Splunk, ArcSight, or QRadar</li><li>Experience with IDS/IPS (Intrusion Detection Systems/Intrusion Prevention Systems)</li><li>Experience with incident response tools such as Wireshark or Sysinternals and forensic investigation tools and techniques</li><li>Experience with security tools such as firewalls (e.g., Palo Alto, Cisco ASA), intrusion detection systems (e.g., Snort, Suricata), and antivirus software (e.g., Symantec, McAfee)</li><li>At least one security related certification like: CISSP, CISM, CISA, GCIH, CEH, GSEC, GCDA, GCSA, GPCS, GDSA</li></ul>Salary Range: $120,000.00 to $210,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager- Software Engineering (Cybersecurity)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product leaders build digital experiences - from payments to rewards to servicing - that keep us connected and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a difference in our customers’ lives!Amex Digital Labs is seeking a Senior Associate of Digital Product Management to support our Digital Wallet product team. Labs drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.This Senior Associate will define product features, shape the customer experience, articulate, and deliver requirements, lead customer testing, and be responsible for ongoing product performance. They will also own and evolve the backlog for customer facing assets (e.g. Card Art and Terms &amp; Conditions) across all Digital Wallets partners (including: Apple Pay, Google Pay, Samsung Pay, and others). They will represent the product across American Express, and work closely with a team of engineers to deliver features that drive meaningful customer outcomes.&nbsp;Primary responsibilities:<ul><li>Deliver against the Digital Wallet product roadmap, features, and backlog for delivery to market</li><li>Own and define the roadmap for Card Member facing assets, managing intake and prioritizing the backlog</li><li>Partner closely with a team of engineers, defining robust user stories and acceptance criteria to deliver features</li><li>Work cross functionally with business development, internal colleagues, and external partners to shepherd products through the development process, advocating to create the best outcomes</li><li>Identify industry trends, leverage data, and draw insights from customer feedback to continuously improve the product and refine the backlog</li></ul>Qualifications:&nbsp;<ul><li>3+ years of Digital Product experience</li><li>Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality</li><li>Experience partnering with engineering and the product development process; known as a business person who can talk tech</li><li>Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project</li><li>Highly organized, taking individual initiative and accountability for driving results</li><li>Recognize issues quickly and determine how to get a resolution through creative and effective problem solving</li><li>Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results</li><li>Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias toward action</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.An exciting opportunity has arisen for an Executive Assistant to provide support to the Vice President, US Consumer &amp; Digital Tech, and their global teams of multiple individuals.This position is an integral part of the team and needs to be extremely proactive in anticipating and adapting to the needs of the team.&nbsp; The candidate must have the ability to work well in a fast-paced engineering organization and manage multiple tasks and conflicting priorities with accuracy, flexibility, and attention to detail. Critical to the success of this position is the development of positive working relationships with a wide range of colleagues both within and outside of American Express. Additionally, this role will partner closely with the Manager Assistant, Project Manager and other EAs within the Web and Mobile Engineering Team and across other lines of business.&nbsp;Responsibilities<ul><li>Proactively manage calendar appointments in multiple time zones.</li><li>Accommodating to last minute changes and urgent business needs as required.</li><li>Set the approach for how the VPs spend their time and proactively manage calendar based on this strategy, top priorities and when they will be in office.</li><li>Actively flag and problem solve constraints such as determining delegates when attendees are unable to attend and ensuring read-ahead materials are provided when required.</li><li>Coordinate and perform monthly activities to include, but not limited to, consolidating organization charts, distribution lists and compiling information i.e., mid &amp; year end feedback.</li><li>Manage the team calendar and ensure it is both up to date and accessible</li><li>Provide detailed itineraries of trips, including hotel arrangements, transfers, meetings scheduled, contact details, addresses etc.&nbsp;</li><li>Arrange and manage meetings, including scheduling of conference rooms, coordinating food, logistics, etc.</li><li>Assist in tracking team expenditure and monitor T&amp;E and budget.</li><li>Assisting with recruitment for the team as needed which includes scheduling of interviews and associated tasks.</li><li>Assist in preparing select PowerPoint presentations</li><li>Perform other related projects and duties as requested.</li></ul>Skills Required<ul><li>Experience in an executive assistant capacity in a fast-paced environment for large global companies</li><li>Able to anticipate well, ask the right questions before problems arise and escalate matters accordingly</li><li>Highly proficient technical skills (Microsoft Outlook, Excel, Word, Power Point)</li><li>Proficiency and experience in using&nbsp;macOS and Slack&nbsp;&nbsp;</li><li>Highest degree of integrity, professionalism, diplomacy, and discretion required</li><li>Capable of handling multiple tasks efficiently and meet tight deadlines</li><li>Must demonstrate good judgment and decision-making capabilities</li><li>Must be a resourceful and independent thinker</li><li>Must be a self-starter with excellent prioritization skills</li><li>Excellent verbal and written communication skills</li><li>Highly developed organizational and time management skills with careful attention to detail</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive/Admin Assistant - US Consumer & Digital Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;American Express Global Commercial Services (GCS) is a Global leader in the Commercial Payments Solutions space. This exciting and fast-growing business seeks to drive the success of businesses around the world, rooted in the truth that when our business customers thrive, so do we.&nbsp;The American Express Business Platinum charge product leads the premium business card space and drives superior engagement metrics for GCS. The product makes up a significant share of GCS revenue. Its storied brand, exceptional servicing, and roster of premium benefits deliver compelling value for Members across both business and lifestyle needs.This individual will be responsible for driving continued portfolio growth and satisfaction by working closely with marketing, servicing, account management, and benefit owners on customer-focused strategies, including benefit engagement and retention. In addition, they will partner with internal teams to launch new premium features/programs. This role provides high visibility across a broad range of teams. It requires a strategic thinker and problem solver who is passionate about the customer and delivering differentiated customer experiences.&nbsp;Key Responsibilities:<ul><li>Manage key card benefits, including benefit strategy, performance metrics, and issue management</li><li>Partner closely with key partner teams including Customer Marketing, AmexTravel, One AP, and Retention teams to influence benefit placement, messaging and overall engagement strategy</li><li>Analyze key portfolio and customer metrics to deeply understand core customer needs and benefit performance</li><li>Innovate and launch premium business offers, rewards and benefits</li><li>Confident, meticulous project management across a highly matrixed teams to drive initiatives forward</li></ul>Qualifications:<ul><li>5+ years of relevant experience</li><li>Solutions-oriented, customer-first strategic thinker with attention to detail</li><li>General manager mindset with financial competency and marketing knowledge</li><li>Expert project management skills and ability to launch end-to-end initiatives with seamless execution</li><li>Demonstrated ability to bring others along and get things done through influence</li><li>Passion for solving customer needs, and the confidence to challenge the status quo</li><li>Excellent oral and written communications skills with audiences of all levels of seniority</li><li>Ability to define and execute multiple workstreams at a time, autonomously</li><li>Bachelor's degree</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Product Management (Business Platinum)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture.Join Team Amex and let’s lead the way together.We are looking for a dynamic Engineering Director specializing in ServiceNow to join the Global Risk &amp; Compliance Technology (GRCT) organization. The GRCT team crafts, develops, and supports critical components and platforms for new products being launched to support and improve our industry-leading credit and fraud risk practices and deliver on our platform vision. You will own the workload and priority of the Engineering teams as well as relationships with product owners, business teams, and third-party product vendors.You are an enthusiastic engineering leader with expertise and interest in the ServiceNow Platform.You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow ecosystem and integrate seamlessly with other American Express components in the Google Cloud Platform.Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement.Responsibilities:<ul><li>Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform.</li><li>Define, implement and enforce best practices on ServiceNow platform to enable TDD, faster time to market using industry standards.</li><li>Implement and integrate the platform with American Express’ internal capabilities.</li><li>Prior experience on implementing capabilities such as risk identification, assessment, monitoring and reporting on Service Now.</li><li>Establish upstream and downstream integrations using ServiceNow Integration Hub.</li><li>Data management, storage and data protection.</li><li>Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment.</li><li>All stages of the software delivery life cycle for the ServiceNow platform.</li><li>Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform.</li><li>Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles.</li><li>Influence the product roadmap of ServiceNow to enable important platform level features.</li><li>Mentor, Coach, and Inspire engineers.</li><li>Advocate for ServiceNow standard process to American Express partners.</li></ul>Required:<ul><li>Bachelor’s degree or equivalent experience in computer science, or a related field - advanced degree preferred.</li><li>10+ years of technology leadership in a highly regulated environment.</li><li>Significant experience of delivery of complicated Governance, Risk and Compliance platforms.</li><li>Experience with ServiceNow IRM offerings.</li><li>Familiarity with AuditBoard.</li><li>Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure.</li></ul>Beneficial Experience:<ul><li>Archer.</li><li>Google Cloud Platform.</li><li>US Regulated Financial Services experience.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director of Software Engineering - ServiceNow

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary function of the PSM role is to empower and support the high-touch segment of our&nbsp;ResyOS&nbsp;restaurant base via a proactive &amp; targeted engagement model. PSMs will nurture 1:1&nbsp;relationships&nbsp;with high-value restaurants in priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Resy/Amex.&nbsp;&nbsp;&nbsp;PSMs will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships.&nbsp;&nbsp;&nbsp;The PSM should be a resource to and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams. &nbsp;&nbsp;This posting is a for a United States position. Candidates should reside in Philadelphia, PA, and expect to be partner-facing.WHAT YOU'LL DO:&nbsp;<ul><li>Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner</li></ul><ul><li>Execute proactive and predictive account management&nbsp;&nbsp;</li></ul><ul><li>Be a restaurant-facing trusted advisor&nbsp;&nbsp;</li></ul><ul><li>Nurture advocacy with our restaurant partners and drive value-add opportunities to their business&nbsp;</li></ul><ul><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;&nbsp;</li></ul><ul><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming&nbsp;</li></ul><ul><li>Identify and overcome objections that reinforce a true partnership&nbsp;</li></ul><ul><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures&nbsp;&nbsp;</li></ul>WHO YOU ARE:&nbsp;&nbsp;<ul><li>Restaurant or Hospitality experience required&nbsp;&nbsp;</li></ul><ul><li>2+ years in a customer-facing or -experience role&nbsp;&nbsp;</li></ul><ul><li>In-market presence required&nbsp;</li></ul><ul><li>Excellent written and verbal communications&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, Excel)  &nbsp;&nbsp;</li></ul><ul><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Resy Partner Success Manager (Philadelphia, PA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally.&nbsp;Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.Responsibilities:·Designs, develops and maintains technology systems for use by external and internal customers.·Monitors system performance and escalates non-routine issues to ensure optimal functionality·Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders·Performs the implementation of agreed remedies and preventative measures to maintain system integrity·Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes·Engages in the development and deployment of preventative maintenance procedures·Manages service support activities, including access control, application installation, and retirement of outdated systems·Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision·Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders·Completes disaster recovery testing and post-implementation reviews to ensure system resilience·Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization.·Must have Domain knowledge of Cards Payments systems. Understanding of E2E workflows of Authorization Approval and&nbsp;&nbsp;clearing &amp; reconciliation processes.Minimum Qualifications ·Preferably a BS degree in computer science, computer engineering, or other technical discipline·3+ years of software experience with good understanding of either Java, GO or Python language&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;·Experience with CI/CD environment and tools is a plusSalary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poste" target="_blank">https://www.eeoc.gov/poste</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Assoc-Tech Ops Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;US Consumer Services &amp; Digital Technology&nbsp;(USCDT) team is at the forefront of innovation, bringing together foundational strategic capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation. This is grounded in a data technology model that prioritizes data governance and management. Within USCDT, the&nbsp;Enterprise Communications and Marketing Technology&nbsp;(ECMT) team focuses on developing cutting-edge omni-channel communications, global brand management, and marketing and advertising technology to expand customer engagement and drive business growth. The team plays a critical role in building both customer-facing and core technical capabilities that cut across business lines and customer segments.Manager Assistant, Technology&nbsp;will report into the Vice President – Enterprise Communications and Marketing Technology and be a key member of the USCDT chief-of-staff group. This person will play a meaningful role in supporting ECMT - a team of 300+ global colleagues - and the USCDT Organization by contributing to overall technology and business planning, provide strategic planning and influence key decisions by supporting strategy and vision, providing recommendations for areas of improvement, driving culture and innovation, and managing key activities to support the team day to day. In this role, the Manager Assistant will act as an advisor and key consultant to the Vice President and will work with partners across Technology, Product and Business Units.·This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across the Technology, Product and Business organizations, and collaborate with key Engineering leaders and other partner teams to drive strategic initiatives, and define clear goals and success criteria.·Key Responsibilities include:·Provide strategic, analytical and decision support on a wide range of complex technology and business issues and initiatives, and will be required to:·Support the Vice President, Technology in preparing communications and materials for high exposure strategic technology reviews/presentations to senior leaders and external audiences.·Lead the development and execution of internal communications on behalf of the Vice President for key events, technology updates and other deliverables, including accountability for coordinating Town Halls and Business Unit Reviews.·Lead the development and execution of strategies and initiatives to drive Colleague Engagement.·Support planning and operations (e.g. annual budget and investment planning, risk and finance reviews, weekly staff meetings, goal setting and performance review cycles).·Coordinate hiring plans to grow our workforce talent across teams and locations according to organizational strategy.·Manage operations with key vendors, including finance, business reviews, and contractor support.·Build strong working relationships across the USCDT organization and key partners to enhance collaboration and problem solving, and to generate solutions to deliver results.·Qualifications:·The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.·Proactive, flexible, highly organized, and eager to take full ownership of their work and do whatever it takes..·Upbeat, curious, self-motivated, and able to work well under pressure and in an unstructured environment.·High level of integrity and the ability to handle sensitive issues with complete confidentiality.&nbsp;Required Skills &amp; Experience:·Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment.·Outstanding project management and organizational skills.·Outstanding written and verbal communication skills with a strong executive presence.·Demonstrated relationship leadership skills with proven track record of influencing without authority.·Prior experience in Technology, Product, Marketing, or Portfolio related team is preferred·Nice to have: a background in consulting·5-7 years of relevant work experienceSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager Assistant - Enterprise Communications and Marketing Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is seeking a Manager of Digital Product Management to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.This Product Manager will support the product strategy for digital wallet experiences within the agentic commerce space — with a specific focus on enabling secure, seamless payments and experiences in the emerging world of AI-driven purchasing. They will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust. Serving as the primary product representative, this individual will collaborate closely with internal stakeholders and key external partners, acting as the central point of contact for cross-functional and partner product teams.How will you make an impact in this role?<ul><li>Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery.</li><li>Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features.</li><li>Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences.</li><li>Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.</li><li>Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed</li><li>Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.</li><li>Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.</li><li>Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in digital product management, with a track record of delivering high-impact solutions</li><li>Proven people leadership experience, with the ability to coach and inspire cross-functional teams</li><li>Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality</li><li>Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines</li><li>Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions</li><li>Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution</li><li>Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments</li><li>Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input</li><li>Bachelor’s degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

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