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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.Job Responsibilities/Tasks<ul><li>Lead a team of analysts conducting payment monitoring reviews, including&nbsp;providing training and coaching, monitoring team and individual performance, case quality, and supporting team dynamics</li><li>Analyze large quantities of information, identify trends and opportunities, and manage in an ever-changing environment</li><li>Work closely with the other leaders to manage change, including building processes, identifying potential improvements, and implementing solutions</li><li>Assist the GFCSU in the implementation and maintenance of Anti-Corruption policies, guidelines, and policy documents</li><li>Support enterprise Anti-Corruption due diligence, payments monitoring, compliance monitoring and testing, and reporting processes</li><li>Support the resolution of Anti-Corruption related issues, enhancements to the compliance framework, and the review of business activities as appropriate</li></ul>Minimum Qualifications<ul><li>5+ years of work experience in an Anti-Corruption or Anti-Money Laundering compliance or government role</li><li>Experience with Microsoft Office, including Word, Excel, PowerPoint</li><li>Possess effective communication and writing skills</li></ul>Preferred Qualifications<ul><li>Knowledge of, or familiarity with, the Foreign Corrupt Practices Act, the U.K. Bribery Act, and other anti-corruption laws and regulations in force in the jurisdictions in which AXP operates</li><li>Capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities</li><li>Self-starter and deadline-driven team player&nbsp;with a positive attitude</li><li>Ability&nbsp;to present and summarize information for senior leaders</li><li>Strives for excellence and is willing to take on additional responsibilities to produce outstanding work</li><li>Ability to manage multiple projects simultaneously and collaborate with Amex business, legal, and compliance partners</li><li>Ability to handle and communicate sensitive information in a confidential and professional manner</li><li>Ability to influence, gain support, and resolve conflict</li><li>Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes </li><li>CAMS certified or equivalent</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager-Compliance; Anti-Corruption Payments Monitoring

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Product Management &amp; Lending organization is passionate about responsible lending! We strive to develop products and features that meet the evolving borrowing needs of our customers.The Pricing Capabilities team has a meaningful role in enabling innovation and delivery of the U.S. Consumer products and features. We are responsible for building new capabilities, assuring operational excellence, and finding opportunities for revenue growth. We partner closely with product teams, Technologies, Compliance, Risk, Finance, Legal, Servicing, and Control Management.Senior Analyst responsibilities will include a mix of ideation, product development, project management, and assurance. Responsibilities:<ul><li>Working with business partners to shape innovative lending and pricing strategies</li></ul><ul><li>Assessing feasibility of these strategies with our partners</li></ul><ul><li>Crafting detailed requirements to execute the strategies</li></ul><ul><li>Leading strategy execution and delivery</li></ul><ul><li>Assisting in development of test conditions to assure quality</li></ul><ul><li>Evaluating the results of product and feature launches</li></ul><ul><li>Crafting a roadmap for future capabilities</li></ul><ul><li>Reducing operational risk through improving our controls and assuring current processes</li></ul>Qualifications<ul><li>Significant experience in Product Development or Project Management, balancing multiple priorities, and driving detailed execution in a changing environment</li></ul><ul><li>Deeply inquisitive, enjoys creative problem solving, and is open to constructive feedback</li></ul><ul><li>Strong attention to detail, applies systems thinking, and enjoys working at the intersection of tech and business</li></ul><ul><li>Strong interpersonal skills with the ability to lead and influence cross-functional teams</li></ul><ul><li>Ability to handle technical, regulatory, as well as communication complexity in multi-workstream initiatives</li></ul><ul><li>Proven track record of translating business needs into effective features (requirements) and acceptance criteria (testing conditions) using Agile methodology</li></ul><ul><li>High quality written and oral communication skills, and ability to influence business decisions</li></ul><ul><li>Analytical ability to assess business results and customer impacts</li></ul><ul><li>Experience with SQL, Python, or other programming languages, to support analysis preferred</li></ul><ul><li>Knowledge of operational risk mitigation and business assurance preferred</li></ul><ul><li>Knowledge of credit card economics preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Pricing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Governance &amp; Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.&nbsp; EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.Primary Responsibilities:<ul><li>Define, manage and own the product Backlog for Lumi Portal for self-serve capabilities like Data Ingestion, Data Discovery, Project Spaces etc.</li><li>Create training content, short videos and documentation to ensure colleagues are aware of the latest capabilities</li><li>Manage product roadmap in collaboration with engineering and design functions </li><li>Work closely with stakeholders to translate business needs into concrete requirements </li><li>Work with engineers on a day-to-day basis to execute requirements into end products </li><li>Perform relevant testing (SIT, UAT, PIV) </li><li>Partner with Business Support team (SABE) to troubleshoot critical issues at hand</li><li>Collaborate with cross-functional partners across multiple lines of businesses to capture requirements</li></ul>Qualification Requirements:<ul><li>Ability to translate complicated business requirements into multiple solution options</li><li>Excellent interpersonal skills, must be comfortable working on a diverse team spanning multiple locations </li><li>An ability to deal with a fast pace and changing&nbsp;needs&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li><li>Understanding of basic Agile principles and/or experience in Agile Product Development&nbsp;</li><li>Experience with SQL and Microsoft suite of products </li><li>Experience with Figma, Adobe Analytics and Google Cloud is a plus </li><li>Bachelor’s degree in computer science, information systems or related field, or equivalent work experience&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Digital Product Management; Lumi Portal

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Purpose of the Role:LUMI is company’s largest Big Data Platform, ideally suited for computationally and/or data intensive processing applications. Whether the data needs to be processed in batch, online, or streaming manner, Lumi provides robust capabilities to handle such workloads effectively, in a cost-efficient manner.A hub of very hardworking Big Data engineers and most exciting &amp; upcoming technologies. Cornerstone platform offers an environment where Engineers are challenged every day to build world class products.As we embark on the journey to move to public cloud - GCP you will be part of a fast-paced Agile team, design, develop, test, troubleshoot &amp; optimize solutions created to simplify access to the Amex’s Big Data Platform.Focus:Designs, develops, solves problems, debugs, evaluates, modifies, deploys, and documents software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.Organizational Context:Member of an engineering or delivery and integration team reporting to an Engineering manager or Engineering DirectorResponsibilities:<ul><li>Implement scalable and efficient data architectures on GCP</li><li>Collaborate with cross-functional teams to understand data requirements and develop solutions that meet business needs</li><li>Data Pipeline Development:</li><li>Build, test, and deploy data pipelines to move, transform, and process data from various sources to GCP</li><li>Ensure the reliability, scalability, and performance of data pipelines</li><li>Utilize GCP's big data technologies such as BigQuery, Dataflow, Dataprep, and Pub/Sub to implement effective data processing solutions</li><li>Monitor system performance and proactively optimize data pipelines for efficiency</li><li>Troubleshoot and resolve issues</li><li>Create and maintain comprehensive documentation for tools , architecture, processes, and solutions</li><li>Qualifications</li><li>Understanding of GCP services Cloud dataflow, Cloud Pub-Sub, Big Query, Cloud Storage, Cloud Dataflow, Google Composer etc</li><li>Strong SQL knowledge</li><li>Understanding of fundamentals of Git and Git workflows</li><li>Experience of working in agile application development environment</li><li>Technical support to applications on trouble shooting Environment, software and application level issues Write, test programs using Unix Shell scripting, oracle PL/SQL programming</li><li>Experience of supporting platform&nbsp;Engineering Activities,Network, firewall</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Engineer - GCP - Next Generation Big Data

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. Join Team Amex and let's lead the way together.Meaningful, rewarding work performed with integrity.Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Job Responsibilities:<ul><li>Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment.&nbsp;&nbsp;&nbsp; </li><li>Consult with Card Members to reinforce the relationship by setting the proper expectations for current credit concerns and provide actionable next steps for their unique situations.</li><li>Analyze and make decisions based on risk assessment of the Customer profile to understand their concern, while using negotiation skills to execute on the agreed solution.</li><li>Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations.&nbsp;&nbsp;</li><li>Maintain high level of integrity to work with customer information and meet compliance requirements.&nbsp;&nbsp;</li><li>Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations.&nbsp;&nbsp;</li></ul>Minimum Qualifications:<ul><li>Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.&nbsp;</li><li>Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.&nbsp;</li><li>Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics.&nbsp;</li><li>Passion for consultative support, recommending products or solutions tailored to each Card Member.&nbsp;</li><li>A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.&nbsp;</li><li>Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. </li><li>A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment.&nbsp;</li></ul>Additional Requirements: <ul><li>Flexibility to work anytime between 5:00am - 10:00pm, including weekends </li><li>Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.</li><li>Shift differentials for nights and weekends are provided.</li><li>Candidates must be flexible as shifts will be provided during the training period.</li><li>Location: 1500 NW 136th Ave, Sunrise, FL 33323</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Account Protection Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.About the Role&nbsp;The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.Digital Acquisition is one of the largest investment areas at American Express.As part of the broader Enterprise Digital &amp; Data Solutions team focused on consumer acquisition, you will be responsible for helping to evolve a world class web &amp; mobile application that supports the GCS business and fuel business growth. This team, US Commercial Card Shop, manages, develops, and innovates our customer acquisition site &amp; experience for prospects and cardmembers for card &amp; banking portfolios.The Product Manager will be responsible for the Site strategy, A/B Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery. This individual can also expect to lead a small team of Product Analyst/Product Owners.Being a part of the product team means cultivating close partnerships with several teams, including: Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content &amp; offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.What type of work can you expect to do in this role at American Express?<ul><li>Strategy – Drive end-to-end strategy, development and execution of new and emerging digital products,&nbsp;services and/or technology platforms, following a User Centered Design approach</li><li>Ideation – Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Agile principles – Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.</li><li>Projects – Create and manage projects from concept through production, engaging the necessary teams to shape a rich and engaging customer experience</li><li>Leverage data-driven insights to inform the product development lifecycle.</li><li>Stakeholder management – Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services</li></ul>Qualification and Experience Required<ul><li>Bachelor’s or Master’s degree in Business, Marketing, Engineering, Analytics, Economics or a related field </li></ul>Functional Skills Needed<ul><li>Demonstrated interest in digital space and strong understanding of digital product development </li><li>3 years of experience with digital product development, data strategy or analytics </li><li>Proven ability to demonstrate effective Stakeholder Management </li><li>Excellent Communication skills </li><li>Prior experience of people leadership will be a big plus</li></ul>Technical Skills Needed&nbsp;<ul><li>Proven ability to define, manage and own product roadmap&nbsp;</li><li>Experience with Agile Framework including familiarity with Rally and JIRA </li><li>Knowledge of AXP digital acquisition platforms and channels will be big plus </li><li>Experience in driving medium and large-scale capability initiatives on mobile/web </li><li>Strong analytical, problem-solving/quantitative skills including any prior experience with programming languages or Front-end web frameworks&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job DescriptionThe incumbent in this position is responsible for managing a portfolio of global key existing customers across the Americas Region, using the suite of products available from the International Card Services organization and offering Global Dollar Card solutions.&nbsp; The person is responsible for building and converting a healthy sales pipeline in line with the business plan.Overall, responsible of client’s management and retention, sales strategy execution, results delivery, issue resolution and any other customer facing activity.&nbsp; Must be able to successfully balance customer satisfaction and business growth. Direct and control activities of cross-functional teams.Responsibilities:<ul><li>Manage a portfolio of Global clients in a compliant and professional manner</li><li>Develop and strengthen relationships at all levels of client organization</li><li>Build and leverage relationships with key players within T&amp;E and B2B space</li><li>Build and manage an effective sales pipeline following operational principals.</li><li>Management and tracking of sales activities and interactions with clients in Salesforce</li><li>Identify and implement growth opportunities with clients and learn through experience from other colleagues</li><li>Build and leverage an excellent relationship with Global and Regional account management teams</li><li>Support the program expansion with new subsidiaries where clients have presence across the region to maximize footprint penetration</li><li>Understand regional strategic (opportunities, threats) and tactical (e.g, risk, contract, fees) aspects of accounts in portfolio.</li><li>Provide consultancy and act as the main liaison between the client and the Amex organization to ensure a smooth operation of the corporate program</li><li>Ensure the correct implementation of the Amex program according to the client needs and requests </li></ul>Qualifications:<ul><li>Extensive (5+ years) experience in commercial payment solutions. Having knowledge of Global Dollar Card solutions would be beneficial.</li><li>Executive Presence and Growth Mindset. </li><li>Solid leadership behaviors and strategic thinking ability. </li><li>Negotiation skills at C-Level in corporate business and experience working with Global/Multinational customers. </li><li>Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.</li><li>Pipeline management experience.&nbsp;</li><li>Effectiveness in establishing relationships with cross-functional areas.</li><li>Develop and strengthen relationships at all levels of client organization.</li><li>Proven Consultative Selling ability. </li><li>Financial &amp; Business Knowledge.</li><li>Business level fluency in both English and Spanish (written and oral).</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Account Development Representative

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?<ul><li>Support design, governance, and establishment of the Exam Review and Preparedness team</li><li>Conduct readiness assessments for impacted areas prior to the start of regulatory exams/reviews to identify potential gaps and solutions.</li><li>Prepare possible examiner questions and suggested responses and develop exam training and external storyboard materials.</li><li>Review exam documentation requests, exam meeting materials, First Day letters / review announcements to provide consistency across teams for appropriate responses/submissions.</li><li>Support tracking and monitoring of requests and meeting materials, schedule exam / review meetings, prepare status updates (presentation material) and capture supporting documentation in a centralized repository.</li><li>Support the development of management action plans / remediation activities and assist in the closure of MRA’s / MRIA’s.</li><li>Collaborate with colleagues across groups within American Express to drive consistency in exam preparedness and management.</li><li>Contribute to driving continuous process improvements, strengthen controls, and enhance process documentation.</li><li>Flexibility to work a hybrid schedule.</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in Regulatory reporting. </li><li>Strong understanding of U.S. Regulatory and U.S. GAAP requirements. </li><li>Ability to manage multiple priorities, drive projects, and work well under tight deadlines. </li><li>Strong written/oral communication, relationship building, presentation and collaboration skills. </li><li>Proven ability to effectively interact with all levels and stakeholders of an organization.</li><li>Graduate degree, CPA/Chartered Accountant, or similar qualification.</li></ul>Preferred Qualifications:<ul><li>Prior experience assisting with regulatory exams preferred.</li><li>Prior experience assisting with the preparation of regulatory reports, such as the FR Y-9C, FFIEC 031 Call Report, FR 2052a preferred. </li><li>Banking/financial services experience preferred. </li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst - Regulatory Reporting

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.OverviewWith a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) business unit creates central, scalable platforms and customer experiences to help markets across all of these priorities.Our charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.The American Express Enterprise Digital Experimentation &amp; Analytics (EDEA) department leads the Enterprise Product Analytics and Experimentation charter for Brand &amp; Performance Marketing and Digital Acquisition &amp; Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels &amp; evolve our digital experiences with actionable insights and analytics. EDEA specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value.How will you make an impact in this role?<ul><li>Deliver strategic analytics focused on digital acquisition and membership experiences.</li><li>Define and build key KPIs to monitor the channel/product/platform health and success</li><li>Support the development of new products and capabilities</li><li>Deliver read out of campaigns uncovering insights and learnings that can be utilized to further optimize the channels</li><li>Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable</li><li>Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with American Express closed loop data</li></ul>Minimum Qualifications<ul><li>Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science)</li><li>Experience with Big Data programming languages (Hive, Spark), Python, SQL</li><li>Experience in large data processing and handling</li><li>Ability to work in a dynamic, cross-functional environment, with strong attention to detail</li><li>Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment</li><li>Experience in building data reports and dashboards </li></ul>Preferred Qualifications<ul><li>Strong analytical/conceptual thinking competence to solve unstructured and complex business problems </li><li>Ability to articulate key findings to senior leaders/partners in a succinct and concise manner</li><li>Basic knowledge of statistical techniques for experimentation &amp; hypothesis testing, regression, t-test, or chi-square test</li><li>Strong programming skills</li><li>Understanding in data science techniques </li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst-Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Real Estate &amp; Workplace Experience (GREWE)Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.<ul><li>GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day</li><li>GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost</li><li>Strategic Priorities:<ul><li>Portfolio: Best buildings in the best places at the most competitive costs</li><li>Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand</li><li>Hospitality: Frictionless experiences for colleagues across moments that matter</li><li>Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk</li></ul></li></ul>The VP, GREWE Operations Excellence &amp; Risk Management is a key leadership position in the organization, leading a team responsible for creating and deploying global facility risk management programs, controls and compliance, and workplace safety in support of American Express’ global facility footprint.&nbsp; These programs will identify, assess, and mitigate risks within our facilities to protect assets, colleagues and operations.&nbsp; This leader will bring expertise in operations management, safety, compliance, and facility risk management.Tasks/Duties/Responsibilities&nbsp;Risk Assessment and Management<ul><li>Risk Identification: Identifying potential risks across various areas of the organization. </li><li>Risk Assessment: Evaluating the likelihood and potential impact of identified risks. </li><li>Risk Mitigation: Developing and implementing strategies to reduce or eliminate identified risks. </li><li>Policy and Procedure Development: Creating and maintaining risk management policies and procedures. </li><li>Monitoring and Reporting: Continuously monitoring risks and reporting on their status and effectiveness of mitigation efforts.</li></ul>Supplier Governance and Performance Management&nbsp;&nbsp;<ul><li>Leads the Development of annual GREWE Goals &amp; Objectives (G&amp;Os), performance dashboard and metrics, and their communication/cascade throughout the organization</li><li>Creates and deploy programs to monitor, analyze, and improve supplier performance to ensure quality, cost, and delivery targets are met, while also managing supplier relationships and implementing governance processes.</li><li>Leads global supplier relationship management.</li><li>Management and measurement of G&amp;O execution</li><li>Development and maintenance and cascading global GREWE performance measures, scorecards, metrics and dashboards for all region and functions</li><li>Translating the performance measures into business value terms for all businesses across AXP</li></ul>Controls and Compliance&nbsp; &nbsp; &nbsp; &nbsp;<ul><li>Lead the GREWE controls and compliance team responsible for oversight, tracking and reporting of operational risk events (OREs), TLM processes and other control management issues</li><li>Responsible for working across GREWE to proactively mitigate control risk and swiftly close out open compliance events.</li><li>Represents GREWE on compliance teams, in audits, and partners with second and third line functions.</li></ul>Workplace Safety&nbsp;&nbsp;<ul><li>Lead the development, implementation, and control of comprehensive safety programs that comply with relevant regulations (e.g., OSHA). </li><li>Partner with Security, Wellness, CEG (Colleague Experience Group) and other AXP functions to deliver the most impactful safety programs.&nbsp;</li><li>Develop and implement safety policies and procedures. </li><li>Establish and maintain emergency response plans related to colleague safety.</li></ul>General GREWE Leadership Support&nbsp;<ul><li>Scrubbing P&amp;L performance and simplification of the GREWE annual budget to ensure spend on the highest and best value for AXP</li><li>Leading a business process governance capability for standardization of core enabling processes across GREWE</li><li>Managing the Organization effectiveness capability, including sponsorships, scholarships, apprenticeships program, and coordination with external groups.</li></ul>Other Duties&nbsp;&nbsp;<ul><li>Position will serve on the GREWE global LT</li><li>Members of this organization serve as key contacts to the leaders across the AXP control and compliance ecosystem</li><li>Rotating member of other councils as appropriate</li><li>Must establish sound working relationships with the VP, GREWE and the leadership team</li></ul>Preferred Qualifications<ul><li>Minimum of 15 years of Operations, Engineering, Business, or project management experience is required</li><li>Mastery of large program leadership, governance, and orchestration is essential</li><li>Minimum of 5 years managing global teams</li><li>Deep knowledge of real estate, facilities, and engineering capabilities – specialized in risk management and operations</li><li>Outstanding collaboration, connect, influence, and shaping skills</li><li>University/Bachelor’s Degree or Equivalent experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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