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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Finance team within IAG is responsible for conducting risk-based reviews of the Controllership and Tax process areas. Scope of coverage expands across various domains including but not limited to the review of financial statement close activities and consolidation, general ledger management, accounting and reporting (SEC and U.S. regulatory reporting), direct and indirect taxation.&nbsp;Key Responsibilities<ul><li>Participate as a key team member on Finance audit projects responsible for assisting with annual planning, owning core audit tasks, and executing global audit projects of all sizes and complexity across multiple business areas (including integrated audits that consider financial, operational, compliance and technology risk)</li><li>Document processes under review (including risk and controls), execute audit tests competently, synthesize audit findings, and draft audit reports in conformance with department standards, budgets, and timelines</li><li>Collaborate with other audit teams to understand the data used in key processes and controls, develop analytic control tests, and analyze their results.</li><li>Validate that actions taken by management to address findings are appropriate and document the results</li><li>Maintain internal audit proficiency through ongoing professional development including data literacy skills</li><li>Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations </li></ul><h4>Minimum Qualifications</h4><ul><li>5+ years of relevant audit experience within the banking and capital markets segment of the Financial Services Industry</li><li>Bachelor of Art (BA), Bachelor of Science (BS), or equivalent degree in accounting or finance related field</li><li>Professional certification (i.e., CPA, CIA or equivalent)</li><li>Understanding of regulatory, financial accounting, SEC and/ or U.S. regulatory reporting processes, including financial industry best practices </li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle</li><li>Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to management on potential control issues and solutions to close gaps</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities</li><li>Aptitude for working with data, interpreting results, business intelligence and analytic best practices</li></ul><h4>Preferred Qualifications&nbsp;</h4><ul><li>Experience with technology control testing including interface inputs, reports, application security, business continuity and third parties</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards</li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Audit Manager - Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Model Risk Management Group (MRMG) within Global Risk Banking and Compliance Group, is responsible for the independent risk management of all American Express (AXP) models.Purpose of the Role:The successful candidate will be responsible to manage and controls model risk, specifically associated to the capital planning (CCAR), CECL and economic capital models and frameworks. This role will elevate model excellence, strengthen long term shareholder value, and adapt to the changing landscape of both model development innovation, external environment and heightened regulatory expectations.The specific responsibilities include: &nbsp;<ul><li>Conduct independent validation of models with a focus on&nbsp;capital planning (CCAR), CECL and economic capital.</li><li>Conduct gap assessments and establish robust framework to strengthen model risk controls and meet heightened regulatory standards</li><li>Conduct research to explore opportunities and set guidelines in order to address regulators, elevate model excellence and drive business impact</li><li>Communicating results to counterparts and senior leadership</li></ul>Critical Factors to Success:1.&nbsp;&nbsp;&nbsp;Business Outcomes:<ul><li>Drive more sound and robust modeling practices by thoughtful review and assessment with advanced analytical techniques</li><li>Demonstrate quality of model risk management by effective challenge and thorough documentation</li><li>Maximize business returns by institutionalizing efficient and accurate models.</li><li>Innovate modeling techniques and variable creation</li><li>Ensure modeling accuracy and enhance modeling efficiency in existing processes</li></ul>2.&nbsp;&nbsp;&nbsp;Leadership Outcomes:<ul><li>Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders.</li><li>Lead with an external perspective, challenge status quo and bring continuous innovation to the existing models</li><li>Demonstrate learning agility, make decisions quickly and with the highest level of integrity</li><li>Lead with a digital mindset and deliver the world’s best customer experiences every day</li><li>Preferred 1+ years’ experience in Capital planning (CCAR) modeling and/or model risk management, with a GSIB</li></ul>Academic Background:<ul><li>MBA, Master’s Degree in Engineering, Economics, Statistics or Related Fields from Top Tier Institute</li></ul>Functional Skills/Capabilities:<ul><li>Hands-on model development or validation experience.</li><li>Strong Analytical and Relationship and project management skills for driving validation initiatives.</li><li>Experience in applying advanced statistical and/or quantitative techniques to solve business problems is preferred.</li><li>Good Verbal, Written, Interpersonal skills and ability to work effectively in a team environment.</li><li>Willingness to Collaborate with Cross-Functional teams to drive validation and Project Execution.</li><li>Effectively communicating complex Analytical results to Business Partners and Senior Management.</li><li>Flexibility and Adaptability to Work Within tight deadlines and changing priorities.</li></ul>Technical Skills/Capabilities: <ul><li>Experience with at least one of the data manipulation tools such as Python, Py Spark etc. is a must have.</li><li>Data Science/Traditional Modeling, Expertise in Coding, decision trees, Gaussian processes, Bayesian models, Gradient Boosting, Understanding of finance and valuation concepts.</li></ul>Behavioral Skills/Capabilities:&nbsp;Enterprise Leadership Behaviors<ul><li>Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective</li><li>Bring Others with You: Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration Essential</li><li>Do It the Right Way: Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Data Science

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressOur industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of Controllership organization, The U.S. Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with both U.S. Federal and State regulators for American Express Company and its underlying subsidiaries.&nbsp;As American Express transitions to a higher bank category (Cat 3/2), we are focusing on strengthening our risk management capabilities and controls. This individual will be responsible for supporting the roadmap of risk and controls related milestones and tasks as part of a multi-year effort. The individual will help drive report accuracy and consistency, improving overall regulatory reporting processes through enhanced governance to ensure accurate and timely reporting.How will you make an impact in this role?<ul><li>Assist, support, and manage the execution of the Regulatory Reporting Interpretive Office framework.</li><li>Accurate interpretation and documentation of reporting instructions to ensure reporting requirements and appropriate data elements are captured and adhered to.</li><li>Work closely, coordinate, and collaborate with various Subject Matter Experts and Regulatory Reporting leaders to review and evaluate control environment, updating risk assessment of reports and risk control matrix.</li><li>Tracking, monitoring, and actioning regulatory reporting items requiring interpretation and proper implementation as needed.</li><li>Assist in formulating responses to inquiries from the Federal Reserve, other regulators, and key internal stakeholders, while supporting our strong working relationships and communication with the various regulators.&nbsp;</li><li>Provide career development opportunities for Regulatory Reporting team members.</li><li>Flexibility to work a hybrid schedule.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in Accounting, Regulatory Reporting, Auditing, or Risk Management</li><li>Experience working in financial services or other highly regulated environment</li><li>Strong understanding of U.S. Regulatory and U.S. GAAP requirements</li><li>Ability to manage multiple priorities, drive projects, and work well under tight deadlines</li><li>Strong written/oral communication, relationship building, presentation and collaboration skills</li><li>Proven ability to effectively interact with all levels and stakeholders of an organization including senior leadership/officers, as well as with external regulators and auditors</li><li>Bachelor’s degree </li></ul>Preferred Qualifications<ul><li>Prior experience assisting with the preparation of Regulatory Reports required by FRB, including FR Y-9C, Call Report (FFIEC 031), FR2052a, and FR Y-14</li><li>Knowledge of risk management frameworks, methodologies and standard processes </li><li>Graduate degree, CPA/Chartered Accountant, or similar qualification</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager - Controller - Regulatory Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Model Risk Management Group (MRMG) within Global Risk Banking and Compliance Group, is responsible for the independent risk management of all American Express (AXP) models.Purpose of the Role:The successful candidate will be responsible to manage and controls model risk, specifically associated to the capital planning (CCAR), CECL and economic capital models and frameworks. This role will elevate model excellence, strengthen long term shareholder value, and adapt to the changing landscape of both model development innovation, external environment and heightened regulatory expectations.The specific responsibilities include: &nbsp;<ul><li>Conduct independent validation of models with a focus on&nbsp;capital planning (CCAR), CECL and economic capital.</li><li>Conduct gap assessments and establish robust framework to strengthen model risk controls and meet heightened regulatory standards</li><li>Conduct research to explore opportunities and set guidelines in order to address regulators, elevate model excellence and drive business impact</li><li>Communicating results to counterparts and senior leadership</li></ul>Critical Factors to Success:1.&nbsp;&nbsp;&nbsp;Business Outcomes:<ul><li>Drive more sound and robust modeling practices by thoughtful review and assessment with advanced analytical techniques</li><li>Demonstrate quality of model risk management by effective challenge and thorough documentation</li><li>Maximize business returns by institutionalizing efficient and accurate models.</li><li>Innovate modeling techniques and variable creation</li><li>Ensure modeling accuracy and enhance modeling efficiency in existing processes&nbsp;</li></ul>2.&nbsp;&nbsp;&nbsp;Leadership Outcomes:<ul><li>Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders.</li><li>Lead with an external perspective, challenge status quo and bring continuous innovation to the existing models</li><li>Demonstrate learning agility, make decisions quickly and with the highest level of integrity</li><li>Lead with a digital mindset and deliver the world’s best customer experiences every day&nbsp;</li></ul>Past Experience:<ul><li>Preferred 5+ years’ experience in Capital planning (CCAR) modeling and/or model risk management, with a GSIB</li></ul>Academic Background:<ul><li>MBA, Master’s Degree in Engineering, Economics, Statistics or Related Fields from Top Tier Institute</li></ul>Functional Skills/Capabilities:<ul><li>Hands-on model development or validation experience.</li><li>Strong Analytical and Relationship and project management skills for driving validation initiatives.</li><li>Experience in applying advanced statistical and/or quantitative techniques to solve business problems is preferred.</li><li>Good Verbal, Written, Interpersonal skills and ability to work effectively in a team environment.</li><li>Willingness to Collaborate with Cross-Functional teams to drive validation and Project Execution.</li><li>Effectively communicating complex Analytical results to Business Partners and Senior Management.</li><li>Flexibility and Adaptability to Work Within tight deadlines and changing priorities.</li></ul>Technical Skills/Capabilities: <ul><li>Experience with at least one of the data manipulation tools such as Python, Py Spark etc. is a must have.</li><li>Data Science/Traditional Modeling, Expertise in Coding, decision trees, Gaussian processes, Bayesian models, Gradient Boosting, Understanding of finance and valuation concepts.</li></ul>Behavioral Skills/Capabilities: Enterprise Leadership Behaviors<ul><li>Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective</li><li>Bring Others with You: Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration Essential</li><li>Do It the Right Way: Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director-Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the CLT Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 05:00 AM - 11:00PM 7 days a week. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience preferred, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - CLT

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The GSG Colleague MIS &amp; Analytics team (CMA) is seeking Analysts to help drive the performance of our frontline colleagues. The Analyst – Performance Management &amp; Incentives will have the responsibility of defining, implementing and maintaining a performance management program for the front-line colleagues and leaders across GS card rick processes for Credit, Fraud and New accounts teams in multiple markets globally.Job Responsibilities:<ul><li>Manage day-to-day Performance Management and Incentives processes, driving process improvements by analyzing technical issues, performance results, and future project impacts.</li><li>Ensure the Incentives meet all AXP Governance requirements including documentation, approvals and reporting.</li><li>Provide analytical support for Operations through analysis of performance data to identify trends and drive necessary plan changes. </li><li>Leverage Tableau and Cornerstone/Lumi to create customer interactive dashboards and data analyses.</li><li>Establish partnership with critical customers creating solid informal as well as formal communication, including but not limited to meeting facilitation, status updates, and tool clarification / up-training. </li><li>Successfully engage in multiple metrics initiatives, lead and support ongoing metrics projects, and provide consultative expertise focused on win-win solutions.</li></ul>Minimum Qualifications<ul><li>Highly organized and detail oriented.</li><li>Strong written and verbal communication skills, including the ability to interact with GSG leadership </li><li>Skilled in MS Excel, PowerPoint, SQL</li><li>Analytical thinker and problem solver: comfortable working with and manipulating data, ability to find errors in large data set or reports. </li><li>Able to work independently as well as be a team player. Should be comfortable with flexible shift timings to support the international business, as needed.</li><li>Knowledge of GSG Operations.</li></ul>Preferred Qualifications<ul><li>Understanding of Nice performance management (NPM) and /or Reporting Operational Performance (ROP) interface and Incentives processes. </li><li>Experience working with core MIS teams</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Business Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best.We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The Colleague Services organization at American Express plays a critical role in providing the best-in-class services, capabilities, data, and insights that enable a great colleague experience. The organization builds and evolves essential foundational and operational products and services to enable Colleague Experience Group (CEG) and the business. This is an exciting opportunity to be a key contributing member of the Colleague Servicing Organization. The Payroll Services&nbsp; Some of these roles responsible:<ul><li>Provide guidance in the strategy, design, and maintenance of the Dayforce system</li><li>Oversee the daily operation of the Dayforce system</li><li>Responsible for auditing all Dayforce Payroll/Time &amp; Labor system configuration</li><li>Create all system configuration documentation and maintain accordingly</li><li>Monitor Payroll/Time &amp; Labor compliance regulations for system impact</li><li>Consult with key stakeholders to ensure data integrity and system testing outcomes</li><li>Collaboration with Payroll Manager, Tax Manager- New compliance regulations</li><li>Drive system learning for current and new American Express payroll colleagues</li><li>Creation and maintenance of Standard Operating Procedures documentation</li><li>Drive Compliance utilizing SOX controls and audits</li><li>Validate all interfaces and data transmission between all tangent systems</li><li>Form strong collaboration with American Express departments that are connected to payroll production and system</li><li>Apply knowledge of Dayforce system and reporting capabilities to create analytics / data request</li><li>Define and manager system security standards and maintain appropriate records and roles</li><li>Serve as primary contact for Dayforce team</li><li>Lead cross function projects.</li></ul>Qualifications:<ul><li>Bachelor’s degree or equivalent experience</li><li>Minimum of 5-7 years’ experience managing HR/Payroll/Time &amp; Labor Systems</li><li>Knowledge of HR/Payroll/Time &amp; Labor Systems, &amp; Compliance Enforcement through system configuration</li><li>Minimum of 3-4 years’ experience on Dayforce</li><li>Experience with global and US data privacy</li></ul>Competencies/Skills Required:<ul><li>Strong analytical background &amp; critical thinking ability</li><li>Use formal project management skills to execute maintenance and updates</li><li>Responsiveness to organizational changes and transformational efforts</li><li>Demonstrated ability maintaining Standard Operating Procedures (SOPs) for ongoing processing requirements</li><li>Proven problem solving and decision-making abilities</li><li>Team player with a positive attitude</li><li>Excellent oral and written communication skills</li><li>Proficient computer skills (MS Word, Excel, Access, Power Point, Visio)</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Payroll Team Lead

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC) have implemented comprehensive Sanctions Screening and Transaction Monitoring of the Global Network Services (GNS) portfolio. The successful candidate will support the enterprise by partnering with colleagues within the Global Merchant and Network Services (GMNS) organization in the development and execution of the Request for Further Information “RFI” Desk supporting GNS Sanctions Screening and Transaction Monitoring. The primary function of the RFI Desk is to manage requests for additional investigative data, (demographic data, merchant information, transactional data, etc.) to allow for effective Sanctions Screening adjudication and Transaction Monitoring of GNS investigative inputs. The RFI Desk serves as an intermediary between GFSCU and GMNS Financial Crimes Transformation on all open and closed RFI requests.How will you make an impact in this role?<ul><li>Support the management of the RFI Desk by coordinating RFIs for GNS Sanctions Screening and Transaction Monitoring </li><li>Initiate RFI requests and provide oversight of RFI responses provided by GMNS</li><li>Manage RFI data in the AML workflow within GAITS</li><li>Partner with GMNS and Global Sanctions on issue management</li><li>Communicate effectively with GFCC and GMNS Senior Leadership</li><li>Analyze and assess business impacts of proposed and/or implemented changes to the GFCSU’s alert adjudication process and AML investigations</li><li>Identify and recommend efficiencies and strategies to deliver on core requirements</li><li>Maintain RFI metrics and conduct analysis to identify trends</li><li>Draft weekly, monthly, and quarterly performance snapshots</li></ul>Minimum Qualifications:<ul><li>Familiarity with Amex internal functions such as AML, Sanctions Screening, Compliance, complex data analysis/reporting, audit or complex investigations</li><li>Bridger, GAITS, and SharePoint experience </li><li>Skilled in the use of Excel (experience with pivots, macros, and basic functions like VLOOKUP, concatenate, text to columns) and other data analysis tools</li><li>Superior organization and planning skills with attention to detail a must </li><li>Demonstrated ability in critical thinking, strategic planning, adaptability, and ability to work under stress</li><li>Excellent written and oral communication skills </li><li>Demonstrated ability to influence senior management and achieve results through others </li></ul>Preferred Qualifications:<ul><li>Bachelor’s Degree, preferred</li><li>Working knowledge of Tableau preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Director of Sales &amp; Account Development (AD) Conduct and Governance within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.This position reports to the Vice President – Global and Large Performance Insights, focused on the delivery of G&amp;L’s retention, growth, &amp; transformation objectives in a profitable, sustainable, and compliant manner, across US and international. Leading all planning and performance activities related to Sales and Account Development colleagues. Additionally, responsible for Bringing in the “do it right the first time” mindset, this role will be focused on designing the strategy around providing governance on the sales &amp; client management activities recorded by the G&amp;L field colleagues. It would require collaboration with the Conduct Management, ORM, Project Guardian team, Marketing, Performance, Reporting, technology and Incentive Governance teams. This Director position would be responsible for managing a team of 5 colleagues comprising of managers and analysts. The director will work cross-functionally to lead the development of the governance framework, run the daily business efforts, and strategic efforts from conception to rollout ensuring right balance between business growth and colleague experience. This role is also responsible for defining success metrics, ensuring key performance indicators are reportable to track real-time business impact.Key Responsibilities:<ul><li>Lead / Partner on business unit specific frameworks, including identification of accountable leaders to oversee BU conduct risk programs</li><li>Partner with BU-specific conduct risk teams and interact with Central 2nd Line of Defense conduct risk teams</li><li>Partner with GCS Control Management and 2nd line functions to enhance the control environment, mitigate risks and effectively upgrade operations in line with Blue Box standards</li><li>Drive consistent expectations of practice across BU-specific Conduct Risk monitoring and reporting teams.</li><li>Develop/enhance guidance, templates, and enablers for risk monitoring and reporting to support skills development.</li><li>Partner with VP of Governance &amp; VP of GCS Guardian in SPT </li><li>Provide thought leadership, and partner with cross-functional teams for conduct risk including CEG, Risk, One.Force, Compliance, Conduct management &amp; ORM</li><li>Lead Incentive design &amp; documentation for the G&amp;L organization</li><li>Lead on designing the rules of engagement for the client facing business teams in alignment with P&amp;I teams in G&amp;L and SME</li><li>Drive operational excellence and ensure full compliance with regulatory requirements.</li><li>Build positive relationships with key collaborators</li></ul>Minimum Qualifications:<ul><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes and establishing reporting &amp; monitoring framework on conduct risk</li><li>Proven business leader and resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking</li><li>Strong thought leadership, business acumen &amp; execution skills with attention to details</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, fast changing environment </li><li>High intellectual curiosity &amp; critical thinking with the ability to understand new concepts quickly and solve complex problems.</li><li>Excellent analytical and problem-solving skills to support SPT leadership and Business in reviews and special projects</li><li>Ability to adopt a business mentality and link business strategies to specific initiatives</li><li>Expert knowledge of MS office tools especially excel and PowerPoint</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience in operational risk management and understanding of operational risk frameworks and regulatory requirements for larger financial institutions will be a plus</li><li>Candidates with 10+ years of experience in governance and analytics would be preferred</li><li>Leadership experience with managing direct reports</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Sales & AD Conduct and Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Compliance &amp; Ethics (GC&amp;E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&amp;E is responsible for overseeing the organization’s compliance with regulatory expectations.The Analyst of Program Oversight Quality Assurance is a new role that will be responsible for executing a quality assurance program that ensures consistent quality standards and processes occur across the GC&amp;E organization. This role is essential in assisting GC&amp;E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.The ideal candidate will have experience in regulatory compliance risk management and/or deploying value added independent testing activities.&nbsp;Key Responsibilities:<ul><li>Execution of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.&nbsp; &nbsp;</li><li>Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.&nbsp;&nbsp;</li><li>Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.&nbsp; &nbsp;</li><li>Collects and maintains documentation to enable accurate and thorough records of risk management activities, supporting accountability and traceability.&nbsp; &nbsp;</li><li>Interacts with multiple levels of leadership in the pursuit to provide a complete and fair evaluation.&nbsp; &nbsp;</li><li>Communicates risk data, trends and analysis through structured reports to key stakeholders to ensure they receive timely, aggregate, accurate, complete and relevant information.&nbsp; &nbsp;</li><li>Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.&nbsp; &nbsp;</li><li>Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.&nbsp; &nbsp;</li><li>Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.</li></ul>Qualifications:<ul><li>Bachelor’s degree in law, Compliance, Business, or a related field required.&nbsp; &nbsp;</li><li>Minimum of 2 years of overall experience in risk management and / or testing activities (i.e. quality assurance, independent testing, auditing, exams).&nbsp;&nbsp;</li><li>Experience in any of the following preferred: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints.&nbsp; &nbsp;</li><li>Ability to manage multiple projects simultaneously and prioritize tasks effectively.&nbsp; &nbsp;</li><li>Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.&nbsp; &nbsp;</li><li>Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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