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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers. Risk &amp; Remediation is specifically focused on driving GMNS process excellence, Legal Entity Governance, 1LOD Compliance, Data Governance and managing large risk-related initiatives for GMNS.How will you make an impact in this role?We are seeking a professional individual that is focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager will:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage details of specific risk and controls governance forums for GMNS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;Required Qualifications:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong project management, communication, and interpersonal skills&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in at least one of the following:&nbsp;&nbsp;oTranslating operational risk strategy and appetite into execution guidelines&nbsp;oTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;oOversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;oCommunicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;oFacilitating the operational risk exam management processes&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in financial services industrySalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager, Audit & Exam Management

American Express Travel Related Services Company, Inc. seeks Directors, Digital Product Management to lead the architecture strategy and delivery for digital products across the full product life cycle, from initial discovery to final implementation, by partnering with product and engineering teams. Define scalable risk management solutions and technical capabilities to support a wide range of digital products and customer journeys. Develop and communicate architecture solutions tailored to various stakeholder groups and organizational levels. Design and implement release strategies that align with business goals and drive measurable outcomes. Perform solution architecture for digital platforms by applying advanced software design principles. Enhance customer digital journeys through improved service design, experience standardization, and continuous solution improvement. Collaborate with solution and enterprise architects to elevate the technical platform across the portfolio.Position requires a Master’s degree in Applied Analytics, Computer Science, Engineering, Information Systems, or a related STEM field, and 2 years of experience with digital product development and business analysis in an enterprise setting. Experience must include 1 year of experience with each of the following: translating technical and business objectives into software solutions; software development lifecycle (SDLC) and launching products in Agile and Scrum environments; performing data analysis to generate organizational insights; documenting solutions and requirements using Confluence; creating workflow diagrams using Visio; developing user stories, linking business requirements, and conducting User Acceptance Testing (UAT); managing the data project lifecycle, including requirement gathering and analysis, solution design, implementation, and testing; working with cross-functional teams; and utilizing algorithms, API, Cornerstone, Cucumber, Excel Macros, Gitlab, Jenkins, Jira, MongoDB, MS Visio, Postgres, Python, R language, Rally, SQL queries, and Trello. Telecommuting is available up to 2 days per week.Job Location: New York, NY&nbsp;Salary Range:&nbsp;$186,056.00 - $256,250.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

Directors, Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Director – Portfolio Management will report directly to the VP, Technology Portfolio Management (TPM), and partner across senior technology and business leaders to manage the Global Merchant &amp; Network Services (GMNS) Technology portfolio with an Operating Expense plan of $250M+. The successful candidate will have the ability to provide strategic insights to enable key investment decisions with a keen focus on operating expense management. In addition, this role will play a centralized role in coordinating variance reporting of Enterprise Critical Multiyear Initiatives and Enterprise Top Programs across the broader Tech Investment portfolio.The successful candidate will have deep investment analytics and financial management experience, relentless attention to detail, strong communication and influencing skills with extensive executive presentation experience, and the ability to build and leverage positive relationships across various teams. The role requires the ability to motivate a team in a highly dynamic environment, a transformational mindset with a passion for change, and the capability to deliver high-level support for evolving portfolios with enhanced technical skills.Key Responsibilities Include:<ul><li>Partner with Technology, LPM and Product leaders to define and plan the GMNS investment portfolio, continually prioritizing investments based on business/technical resource availability and business priorities.</li><li>Manage Senior Stakeholder Relationships providing guidance, understanding processes and best practices to drive to reduce risk, deliver on plan and drive optimal results.</li><li>Manage GMNST Opex including mitigating capacity risks, negotiating trade-offs, and ensuring headcount forecasts and actuals are accurate and aligned to financial targets.</li><li>Coordinate to provide quality monthly variance commentary for Enterprise Critical Multiyear Initiatives and Enterprise Top Programs within tight timelines.</li><li>Partner across LPM and LOB Planning Leads to drive annual and in-year planning processes to ensure Technology Investments are aligned to the highest priorities and optimized across spend categories.</li><li>Provide data and insights to support capacity planning, annual planning to drive initiatives; identify pinch points, gaps or risk. Evaluate incoming demand against portfolio level capacity planning.</li><li>Prepare and review portfolio updates with Unit CIO and Product leaders.</li><li>Provide proactive insights to monitor and track initiative delivery versus cost/forecast and planned capacity.</li><li>Build and foster a strong partnership with Tech Finance to collaborate and create deliverables for forecasting, annual and long-range plans.</li><li>Lead with positivity to retain, recruit, and inspire team members through times of transformational change.</li></ul>Education &amp; Qualifications:<ul><li>Bachelor's degree in finance, Computer Science, Information Systems, Business Administration, or another related field, MBA preferred</li><li>Ability to define plans to achieve long-term goals and analyze current technology landscape to forecast future trends and challenges. Setting a clear direction to ensure technology initiatives align with business objectives and prepares the organization for future opportunities and potential risks.</li><li>Ability to visualizes, constructs, and delivers compelling narratives for the appropriate audience supported by data in a way that provides contexts to inform business decision making.</li><li>Prior experience in financial scenario forecasting, data analysis and executive summarization to avert risk and drive actions.</li><li>Demonstrated advanced Technical Skills, including but not limited to Power BI, Apptio, advanced Excel, TM1, Oracle and AI tooling (including ChatGPT and Copilot). Experience leveraging automation to create efficiencies.</li><li>Experience in building, leading, and mentoring diverse and global teams.</li><li>Excellent relationship skills and ability to interact with senior leaders with poise and confidence, influence management at all levels of the organization including the ability to partner cross-functionally with business partners with competing priorities and needs.</li><li>Demonstrated ability to give effective presentations and communications to all levels of leadership.</li><li>Strong knowledge of Tech Investment processes and tooling that drive Technology resource and financial management with an understanding of risk, controls, and compliance needs.</li><li>Passion for continual improvement and process design; seeks new ways to improve effectiveness, quality, and compliance</li><li>Confident and clear communication and relationship building skills, with the ability to navigate through conflict, influence leaders and drive progress in decision making</li><li>Ability to work autonomously and proactively to drive results</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Here in Credit &amp; Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.The objective of the Credit &amp; Fraud Risk Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Credit &amp; Fraud Risk is looking for an Sr. Analyst of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Sr. Analyst, Credit &amp; Fraud Risk Issues, Events &amp; Remediation will -<ul><li>Collaborate on investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis)</li><li>Support portions of the remediation process, these may include:<ul><li>Tracking progress</li><li>Validating resolution efficacy and</li><li>Communicating status updates to stakeholders</li></ul></li><li>Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support portions of the End-to-End (E2E) BU issue resolution process</li><li>Perform sample testing of specific issues to ensure resolution is complete and effective</li><li>Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Experience investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Facilitating quality assurance on documentation of operational risk issues and events</li><li>Recommendation of remediation process for operational risk issues and events</li><li>Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting the BU E2E issue resolution process</li></ul></li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst - Control Management Issues, Events & Remediation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.Network &amp; Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.7 trillion in transaction volume globally each year.The Global Network team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.About the Role The Contactless Payments Growth team is responsible for defining and scaling use cases which drive everyday spend on the Network. This role will be responsible for supporting the business development, enterprise strategy, and operationalization for our Global Transit “Tap &amp; Go”, SoftPOS, and QR products. This is an exciting opportunity for a talented product associate to join a new team focused on defining and scaling emerging use cases.&nbsp;Primary Responsibilities: <ul><li>Support the product vision, strategy, and roadmap for our Global Transit “Tap &amp; Go”, SoftPOS, and QR products</li></ul><ul><li>Standardize and operationalize product enablement, onboarding, and reporting.</li></ul><ul><li>Understand competitive and internal positioning for the products through internal and external market research to assist in developing business cases for new products, features, or enhancements.</li></ul><ul><li>Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li></ul><ul><li>Support in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partner closely with analytics team to provide input and prioritize analytics requests.</li></ul><ul><li>Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li></ul><ul><li>Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics. Use analytical abilities and strategic perspective to identify trends &amp; recommend solutions that will help improve the user experience.</li></ul><ul><li>Regulatory Compliance and Industry Trends: Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities. </li></ul>Qualifications &amp; Skills:<ul><li>Experience: 1+ years in an analytical or product-related role, ideally supporting enterprise product growth within an Agile environment.</li><li>Agile Product Development: Strong understanding of Agile methodologies, requirements management, and the end-to-end product development lifecycle.</li><li>Product Strategy: Ability to support product strategy, develop roadmaps, and prioritize features based on customer needs and business goals.</li><li>Market &amp; Data Analysis: Skilled in market research, data analysis, and structured problem-solving to generate insights, inform decisions and improve user experiences.</li><li>Communication &amp; Collaboration: Strong communication skills with the ability to lead cross-functional discussions, influence outcomes, and align stakeholders.</li><li>Enterprise Mindset: Ability to balance the needs of customers, partners, colleagues, and shareholders while connecting work to enterprise priorities and capabilities.</li><li>Adaptability &amp; Organization: Highly organized, with the ability to reprioritize and manage multiple projects in a dynamic, fast-paced environment.</li><li>Team Player: Collaborative, supportive, and proactive, with a strong can-do attitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Associate, Digital Product Management-Contactless Payments Growth

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?In this role, you will oversee all technical aspects of our regional corporate hierarchy and limits applications, ensuring these critical systems remain secure, resilient, and highly available.&nbsp;At the same time, you will be an active contributor to modernization efforts aimed at enabling the deprecation and transformation of mainframe-based systems toward scalable, cloud-aligned architectures.&nbsp;You will work closely with cross-functional engineering and architecture teams to maintain stability in our existing COBOL/DB2-based applications while advancing the evolution to distributed, API-driven, and event-based solutions.&nbsp;Minimum Qualifications<ul><li>Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).</li><li>5+ years of experience in mainframe application development using COBOL, JCL, CICS, and DB2.</li><li>Proven track record of maintaining and enhancing mission-critical enterprise systems.</li><li>Demonstrated ability to analyze complex legacy applications and identify modernization opportunities.</li><li>Excellent problem-solving, debugging, and communication skills.</li><li>Growth mindset with a strong desire to expand skills into distributed systems and cloud technologies.</li></ul>Preferred Qualifications<ul><li>Familiarity with modern programming languages such as Java, Scala, Kotlin.</li><li>Experience with cloud platforms (e.g., AWS, GCP, Azure) and API or event-driven architectures.</li><li>Understanding of mainframe modernization strategies — including rehosting, refactoring, or replacement.</li><li>Experience in financial services or similar large-scale transactional systems.</li><li>Exposure to CI/CD pipelines, Git-based source control, and Agile development methodologies</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Software Engineer - Mainframe Technologies - Global Commercial Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.&nbsp;The Payments landscape is evolving fast, and the need to monitor, understand and react to our competitive environment is greater than ever. With that, the Director of Competitive Intelligence will be responsible for building and maintaining a global, best in class view of competitive network and acquirer pricing through research, analysis, and modeling; and driving the strategic work of evolving our core pricing principles to align price with value delivered to our merchants. The successful candidate will report to the Vice President of GMNS Pricing - Global Pricing Strategy and will have considerable exposure to senior leaders in GMNS and across the Blue Box.&nbsp;Job Responsibilities<ul><li>Oversee, maintain and lead all Competitive Intelligence (CI) activity, models, and pricing strategy projects to support optimal decision making.</li><li>Stay abreast of regulatory changes globally and assess implications together with industry dynamics through internal and external resources in compliance with company policies.</li><li>Leverage competitive insights and internal targets to:<ul><li>Refine existing merchant pricing initiatives across merchant segments and countries.</li><li>Design merchant pricing strategies for new emerging payment models.</li><li>Provide consultative support to Regional Pricing teams on all competitive intelligence projects.</li><li>Develop internal and external materials to educate and update business partners and senior leadership on competitive dynamics, implications, and quantify the AXP value proposition.</li></ul></li><li>Lead a team of three Senior Managers.</li></ul>Qualifications<ul><li>6+ years’ experience in Management Consulting, Corporate Strategy, Banking, or the Payments industry.</li><li>Bachelor’s degree required; MBA or relevant graduate degree strongly preferred.</li><li>Experience in and/or significant exposure to the payments industry with a solid understanding of business model drivers.</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans.</li><li>Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders.</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders.</li><li>People leadership experience.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to create, develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.The Staff Engineer will serve as a senior technical leader driving the architecture, design, and evolution of Amex’s Ads platforms. This includes designing distributed, high-throughput ad-serving and decisioning components, integrating with third-party ad platforms and ad servers, and ensuring the platform can scale as Amex grows its Ads business. The role requires a hands-on technologist with deep distributed-systems expertise, strong architectural judgment, and the ability to influence cross-functional engineering teams.Key Responsibilities include:<ul><li>Architecture &amp; Platform Leadership</li><li>Define and drive architecture for scalable, low-latency, high-availability advertising technology platform</li><li>Own high-level and detailed design for critical ad-serving, delivery, orchestration, and data-flow components</li><li>Technical Execution &amp; Engineering Excellence</li><li>Engage in hands-on design, prototyping, and solution delivery across distributed systems, data pipelines, and web application layers</li><li>Establish engineering best practices in performance optimization, quality, observability, testing, and CI/CD automation</li><li>Conduct in-depth design reviews, architecture reviews, and code-quality governance</li></ul>Technology Strategy &amp; Architecture<ul><li>Define the technical vision and architecture for the Amex Ads platform - spanning audience creation, targeting, delivery, optimization, and measurement</li><li>Build high-scale, low-latency data systems capable of powering billions of ad decisions daily across Amex’s ecosystem</li><li>Lead architectural design for privacy-first data processing, real-time decisioning, and event-stream analytics</li><li>Evaluate and integrate with external AdTech systems (DSPs, SSPs, CDPs, measurement partners) with a focus on security, reliability, and data integrity</li></ul>Collaboration &amp; Cross-Functional Leadership<ul><li>Partner closely with Ads product teams, business partners, data engineering, and platform engineering to translate product goals into scalable technical solutions</li><li>Provide technical mentorship and thought leadership across engineering teams, helping unblock complex challenges and elevating overall engineering standards</li><li>Represent Ads Technology in enterprise-wide architecture forums and cross-team design discussions</li><li>System Ownership</li><li>Ensure platform resilience, performance, and reliability for high-throughput ad-serving and targeting workloads</li><li>Oversee ongoing health, quality, and optimization of services across the portfolio</li></ul>Qualifications<ul><li>Bachelor’s degree in Computer Science or related field; advanced degree preferred</li><li>12+ years of hands-on engineering experience, including deep involvement in architecting, building, and scaling complex distributed systems</li><li>Direct experience in AdTech or Retail Media Networks, including one or more of the following:</li><li>Building or integrating ad servers (display, native, email, sponsored search)</li><li>Audience targeting, segmentation, and identity resolution</li><li>Integrations with DSPs, SSPs, CDPs, or third-party ad-tech platforms</li><li>Experience building large-scale distributed systems using Kafka, cloud-native services, microservices, and modern event-driven architectures</li><li>Expertise across modern full-stack and backend technologies, such as JavaScript/TypeScript, React, Node.js, Java/Spring Boot, and cloud-native patterns</li><li>Proven ability to design platforms that meet stringent performance, latency, and reliability requirements common to advertising workloads</li><li>Demonstrated ability to mentor engineers, influence architectural outcomes, and drive engineering quality at scale</li><li>Demonstrated curiosity and learning agility, with a bias for rapid prototyping and continuous improvement</li><li>Strong communication and collaboration skills with a track record of influencing across teams and technical functions</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Staff Software Engineer - Java, React - Amex Offers & Digital Media

You Lead the Way. We’ve Got Your Back.&nbsp;At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.&nbsp;About Enterprise Data &amp; AI:&nbsp;The Enterprise Data and AI  (EDAI) organization unites data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.&nbsp;The EDAI organization also incorporates technology R&amp;D and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.&nbsp;At American Express, we’re reimagining how data and AI power progress — for our customers, colleagues, and the business. As VP, Cross Platform Delivery within Enterprise Data &amp; AI (EDAI), you’ll lead delivery across some of our most strategic AI and data initiatives, driving end-to-end execution, scalability, and measurable impact.&nbsp; This role is perfect for a transformational leader who thrives at the intersection of strategy, technology, and delivery — connecting vision to action across platforms, teams, and the enterprise.&nbsp;What You’ll Do<ul><li>Drive seamless delivery and integration across platforms, domains, and lines of business to scale enterprise AI and data initiatives.&nbsp;</li></ul><ul><li>Own risk and portfolio management — identifying dependencies, resolving impediments, and driving continuous improvement.&nbsp;</li></ul><ul><li>Translate strategy into execution, turning enterprise AI and data goals into clear, actionable delivery plans.&nbsp;</li></ul><ul><li>Lead end-to-end delivery from inception through production, ensuring measurable outcomes and business value.&nbsp;</li></ul><ul><li>Partner with risk and compliance teams to ensure alignment with data, model, and AI governance expectations.&nbsp;</li></ul><ul><li>Champion platform reliability and scalability, driving metrics, reporting, and sustainable delivery frameworks.&nbsp;</li></ul><ul><li>Collaborate with Technology and Business leaders to accelerate our enterprise “AI Big Bets” and enable responsible AI adoption.&nbsp;</li></ul><ul><li>Engage the external ecosystem — startups, consultants, and research institutions — to bring cutting-edge insights and innovation into Amex.&nbsp;</li></ul>What We’re Looking For<ul><li>10+ years of experience leading large-scale technology, data, or AI programs in complex enterprise settings.&nbsp;</li></ul><ul><li>Proven ability to lead cross-functional teams and deliver measurable, enterprise-level results.&nbsp;</li></ul><ul><li>Deep understanding of data and AI platforms, governance, and platform health management.&nbsp;</li></ul><ul><li>Expertise in Agile, SDLC, and organizational change leadership.&nbsp;</li></ul><ul><li>Strong strategic, analytical, and problem-solving mindset — with a knack for connecting the big picture to execution.&nbsp;</li></ul><ul><li>A bold, transformational leader who thrives in fast-paced environments and fosters innovation and accountability.&nbsp;</li></ul><ul><li>Exceptional executive communication and influence skills.&nbsp;</li></ul><ul><li>Experience working with AI-driven technologies, automation, or emerging capabilities.&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP, Cross Platform Delivery, Enterprise Data & AI

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Senior Manager to drive implementations and capability deliveries. This exciting and critical position will be responsible for managing a complex delivery roadmap of agentic commerce projects, coordinating with partners to ensure smooth and organized delivery. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right wayKey Responsibilities:<ul><li>Understand key digital payment product constructs, the associated data (digital &amp; traditional), the relevant risk vectors, and the strengths &amp; limitations of existing capabilities and controls</li><li>Develop, enhance, and monitor capabilities and controls that support industry leading fraud rates as well as best in class customer experience for agentic product launches and product enhancements</li><li>Partner across multiple stakeholders to align on business requirements and provide clarifications to product &amp; technology team on feature solutions.</li><li>Facilitate meetings, coordinate change management activities, prepare documentation, and ensure project deliverables are met</li><li>Conduct adhoc data analysis as needed and share insights with leadership, partners, and stakeholders in a simple, clear, and compelling way</li></ul>Qualifications Required:<ul><li>Strong understanding of the credit card and digital payments ecosystem</li><li>Ability to influence and drive alignments across multiple business stakeholders, without direct authority</li><li>Strong project management and communication skills to work effectively in a team environment</li><li>Ability to write crisp, concise, accurate business requirements</li><li>Ability to adapt to changing priorities within a fast-paced area of the business</li><li>Demonstrated thought leadership abilities and will to win</li><li>Ability to learn quickly and work independently with complex, unstructured initiatives</li><li>Strong problem solving, analytical, and communication skills</li><li>Basic experience with data processing tools such as SQL, Hive or Python</li><li>Comfortable with Agile methods, mindset, tools, and processes</li><li>Undergraduate Degree in a relevant field (such as: Economics, Statistics, Computer Science, Mathematics, Finance, Operations Research, Engineering)</li><li>3 years or more professional experience in financial services</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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