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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GMNS is looking for a Director of Issues, Events &amp; Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director, GMNS Issues, Events &amp; Remediation will:<ul><li>Scope, triage (prioritize), and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director - Control Management, Issues, Events & Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.You’ll do more than the expected. You’ll do the unexpected.One App is the enterprise web framework that powers American Express’s digital experiences. It’s a fresh take on web application development which consists of a Node.js server that serves up a single page app built using React components and makes use of Holocron, our library for building and composing microfrontends) to allow for code splitting via independently developed, tested, and deployed Holocron Modules (microfrontends).Our goal is to provide a web application framework for building fast, scalable, secure, and modular experiences. Leaving the tooling to us so our users can focus on what matters - delivering performant, maintainable digital experiences.We are looking for a JavaScript engineer who has great understanding of Node.js &amp; React. Here’s just some of what you’ll be doing:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Developing an enterprise web framework·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Providing support for said framework to 1,000+ engineers, including training·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Designing intuitive, functional and extensible APIs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Building cross platform components and libraries for future reuse and open source·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimizing software for maximum performance across a vast array of web-capable devices and browsers as well as servers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Automating builds, testing, deployments and otherwise manual processes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Thoroughly reviewing pull requests and identifying breaking changesRequirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of software development experience in a professional environment such as·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience leading teams of engineers ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on expertise with application design, software development, and automated testing ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with distributed (multi-tiered) systems, algorithms, and relational databases ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability &amp; aptitude for solving complex problems with simple solutions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Forward thinking that anticipates the needs of our users &amp; the enterprise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication skills to teach users, both in writing and speaking·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open source mindset, understanding of how/when to split functionality into reusable libs that can benefit the whole OSS community beyond the enterprise·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong proficiency in JavaScript, Node.js &amp; React, including DOM manipulation and the JavaScript object model·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of Accessibility and Web Standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of React and its core principles·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with newer specifications of ECMAScript·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with common JavaScript development tools such as Babel, Webpack, NPM, yarn, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Github Actions and understanding of DevOps practices and CI/CD pipelines.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience writing automated tests including unit, integration, visual and performance testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to understand business requirements and translate them into technical requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to perform benchmarking and optimization·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated with the web frameworks and industry trendsDesirable traits:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience architecting &amp; building and high performance, high quality software designed for enterprise capacity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Has existing OSS contributions or created libraries that work outside of their application.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid grasp of security best practices·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of performance optimization techniquesSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.How will you make an impact in this role?Job Description:<ul><li>Preferably a B.E, B.Tech or M.Tech degree in computer science, computer engineering, or other technical discipline.</li><li>15+ years of software development and life cycle management experience.</li><li>Ability to effectively interpret technical and business&nbsp;objectives and manage the delivery.</li><li>Strong experience with Data transformation related toLoyalty benefits, Loyalty offers, Card, Customer, GL, International market domain.</li><li>Conduct IT requirements gathering, create project plan, and track the progress.&nbsp;</li><li>Define problems and provide&nbsp;directions. </li><li>Experience with managing teams and balance multiple priorities.</li><li>Implement deployment plan. </li><li>Conduct knowledge transfer with the&nbsp;objective of providing high-quality IT consulting solutions.</li><li>Support consulting team in&nbsp;different phases of the project including problem definition, effort estimation, diagnosis, design and deployment.</li><li>Under supervision participate in unit-level and organizational initiatives with the objective of providing high-quality and value adding consulting solutions.</li><li>Willingness to learn&nbsp;new technologies and exploit them to their optimal potential.</li><li>Understand issues and diagnose root-cause of issues. Perform secondary research as instructed by supervisor to&nbsp;assist in strategy and business planning.</li><li>Strong background with&nbsp;SingleStore, PostgreSQL, Yellow brick, Oracle, PL/SQL ,Micro-Strategy, Tableau, Microsoft Power BI.</li><li>Cloud experience with GCP, LUMI would be a preference.</li><li>Excellent communication and analytical skillsExcellent team-player with ability to work with global team.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Sr. Engineering Manager- Financial Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.How will you make an impact in this role?Digital Workplace is a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people. Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the center of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.We have a fantastic open role for an Audio/Visual Service Delivery Engineer, who will support our deployment of world class experiences for colleagues &amp; engineering teams globally. This role will have access to innovative tools, engage with a progressive team, whilst working in a fast-faced environment where thinking outside of the box is championed.&nbsp;&nbsp;Role SummaryAudio/Visual Service Delivery Engineer is responsible for the operation and maintenance of audio-visual equipment including set up, install, inspections, preventive maintenance, and troubleshooting. Ensures that all confirmed&nbsp;audio-visual&nbsp;requests are set up, tested, ready for use prior to all meetings.&nbsp;Ensures all rooms and cables are neatly tucked away to avoid any tripping hazards and to ensure the overall meeting room aesthetic&nbsp;are&nbsp;up to standard.&nbsp;Job Responsibilities<ul><li>Demonstrates leadership and customer service that reflects a warm, friendly, professional greeting to all colleagues and visitors</li><li>Learns&nbsp;everything there is to know about the in-house AV equipment to provide excellent customer service and troubleshooting</li><li>Provides technical support for Audio, Visual, and Event lighting equipment</li><li>Responsible for ticket management and providing detailed reports</li><li>Provides detailed follow up with the customer and leadership on open issues</li><li>Set up all the equipment, troubleshooting and aiding make sure everything is satisfactory for the clients</li><li>Ability to work in a time sensitive, stressful environment to effectively troubleshoot and communicate with the Customer</li><li>Foundational knowledge of Crestron AV, Cisco WebEx, Cisco IP based Desk Phone support, AMX/Brightsign systems</li><li>Infrastructure cabling and connectivity troubleshooting </li><li>HDMI, DP, XLR, USB, Cat-6</li><li>Route presentation material to in room displays with a Crestron touch screen router</li><li>Install, maintain, and operate video teleconferencing equipment and software</li><li>Provide daily customer connectivity troubleshooting, assistance with PC base challenges</li><li>Live event support </li><li>Monitor physical surroundings in assign area prior to and throughout event for safety, cleanliness, and functionality</li><li>Enterprise level troubleshooting</li><li>Site walkthroughs multiple times daily</li><li>Works directly with customers to meet specific requirements for events and events planning</li><li>Additional tasks assigned as required</li></ul>Education<ul><li>Associates of Arts &amp; Science – Audio Production/Engineering with emphasis on Sound Design</li></ul>Product Experience<ul><li>AMP</li><li>CRESTRON</li><li>WYRESTORM, EXTRON</li><li>BARCO/CHRISTIE</li><li>ANALOG WAY</li><li>ROLAND</li><li>ZOOM, MICROSOFT TEAM</li></ul>Skills<ul><li>Microsoft Office </li><li>TCP/IP Protocol Suite </li><li>Video Conferencing Desktop Application Support </li><li>Audio Visual Support</li><li>Project Management</li><li>Preventative Maintenance and Repairs</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Service Delivery Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. GRC colleagues are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The&nbsp;objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Compliance Committee Governance team ensures that compliance committees operate effectively, facilitate informed decision-making, and align with regulatory expectations and internal governance standards. Responsibilities:<ul><li>Support the governance framework for compliance risk committees, ensuring alignment with regulatory expectations and internal policies.</li><li>Coordinate with stakeholders to collect updates, data, and reports for committee review.</li><li>Facilitate the escalation and resolution of compliance issues</li><li>Record and document committee meeting minutes and track action items, ensuring timely follow up and resolution.</li><li>Support the preparation and distribution of meeting invitations and materials.</li><li>Manage committee membership lists, including tracking attendance and membership changes.</li><li>Support meeting logistics, including coordinating schedules and ensuring availability of appropriate technology and resources.</li><li>Identify opportunities to streamline committee operations, reporting processes, and efficiencies.</li><li>Develop and implement best practices to enhance governance and operational effectiveness.</li><li>Foster strong relationships with Operational Risk Management and Enterprise Risk Management teams to ensure alignment of reporting activities</li><li>Assist in preparing materials for regulatory examinations and audits related to committee oversight.</li></ul>Skills:<ul><li>Governance: Designs, oversees, or substantively participates in risk governance structures, supporting clear accountability and decision-making frameworks that align with organizational objectives and regulatory requirements.</li><li>Risk Escalation: Recognizes when a risk, issue or incident requires escalation to higher levels of management or external partners, facilitating timely decision-making and appropriate mitigation actions across the organization. </li><li>Professional skepticism: Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded. </li><li>Critical thinking: Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations. </li><li>Documentation: Develops and maintains practices and reporting to enable accurate and thorough records of risk management activities, supporting accountability and traceability throughout the risk management process. </li><li>Risk culture awareness and development: Influences and helps embed a strong risk-aware culture throughout the organization, encouraging proactive risk management behaviors at all levels. </li><li>Compliance risk management / program: Develops, implements, or assesses strategies, programs, policies, procedures and risk limits to manage the organization’s exposure to Compliance risk, so decisions align with the institution’s risk appetite, mitigate the risk of regulatory non-compliance and consumer harm, maintain alignment with peer practices, and meet legal, regulatory requirements and supervisory expectations and commitments.</li></ul>Qualifications:<ul><li>Bachelor's degree and 3+ years of experience in compliance, operational risk management, corporate governance, or regulatory affairs within a financial institution.</li><li>Strong knowledge of financial regulations, compliance risk frameworks, and corporate governance principles.</li><li>Experience preparing board and senior management reports and supporting governance forums.</li><li>Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.</li><li>Excellent communication and stakeholder management skills, with the ability to influence leadership.</li><li>Experience in process governance, with a track record of developing and/or supporting robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards.</li><li>Ability to break down a complex problem into components, solve them by potentially using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.&nbsp;</li><li>Excellent writing skills and ability to synthesize key messages for senior audiences.&nbsp;</li><li>Proven capacity to engage effectively with all levels of management and foster strong relationships.&nbsp;</li><li>Demonstrated experience and competency in the assessment of risks and controls.&nbsp;</li><li>Demonstrated integrity, innovation, teamwork, and excellence.&nbsp;</li><li>Excellent storytelling and visualization skills, with interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization is a plus.&nbsp;</li><li>Self-starter and independent thinker with strong critical reasoning skills and the ability to navigate ambiguity with confidence.&nbsp;&nbsp;</li><li>Strong skills with Microsoft Office products including Excel, PowerPoint, and SharePoint.&nbsp;</li><li>Ability to effectively manage multiple and often conflicting priorities under tight timeframes.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience supporting risk exam management processes and/or project management a plus.&nbsp;</li><li>Familiarity with governance best practices in a multi-entity financial institution.</li><li>Relevant audit and compliance professional certification (Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.)&nbsp;</li><li>Advanced degree in Accounting, or another related field.&nbsp;</li><li>Proficiency in Tableau, Microsoft Access, SQL, Power BI, Python, SAS, Hive and/or Spark is a plus.&nbsp;</li></ul>Salary Range: $50,000.00 to $90,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?Responsible performing advanced-level operations, maintenance, solving and performance testing, including “base building” and data processing specific components and systems, in associated data center infrastructure field. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action. Reports to DCI Manager and or takes direction from Senior DCI Technician.<ul><li>Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability</li><li>Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability</li><li>Complete frequency based infrastructure maintenance tasks</li><li>Build detailed maintenance and fixing procedures</li><li>Apply expertise and experience to analyze various data center component and system configurations to optimize performance</li><li>Examine failures for trends and contributing factors, developing and/or performing corrective actions independently</li><li>Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions</li><li>Respond to Service Requests (SR) and Incident Management Reports (IMR)</li><li>Install equipment and terminate cables while working in proximity to hazardous electrical voltages</li><li>Install, terminate and attach network cables without interrupting adjacent business-critical connections</li><li>Raise data center availability risks to DCI leadership</li><li>Supports leaders in designing and implementing policy, standards and procedures</li><li>Cross-train and/or mentor technicians /peers in relevant skills to support succession planning</li><li>Lead in-house and vendor resources and supervise and lead workflow queues</li></ul>Minimum Qualifications:<ul><li>High School</li><li>Experience in a data center environment</li></ul>Preferred Qualifications:<ul><li>Certification - Equipment Manufacturers Factory or site-specific training</li><li>Experience in the associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks, BICSI Installer 1 certification</li><li>Sophisticated knowledge of EIA/TIA cabling standards and quality practices and able to accurately perform cable testing/ certification</li><li>Advanced knowledge of infrastructure or data processing based systems and equipment, with proven analytical, problem solving and decision making skills</li><li>General understanding of Microsoft Office Suite desktop application</li><li>System/Platform Domain Knowledge</li></ul>Salary Range: $28.85 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Data Center Infrastructure Technician

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Card Member Legal Disclosures team within the Consumer New Product Development team, responsible for the effective oversight and management of customer-facing legal documents including US Consumer and Global Commercial Services – Small Business Paper/PDF Billing Statements, Card Member Legal Disclosure Notices (CMLDs) and Account Opening Disclosure documents (such as the Cardmember Agreement (CMA)) is looking for a dynamic Sr. Manager to lead large, cross-functional initiatives from engagement to market launch. This role will be key to executing on strategic transformation roadmaps in the Billing Statement and Account Opening Disclosure channels. Key responsibility will include:<ul><li>Drive the execution of customer facing legal disclosures through development, testing and launch. </li><li>Define capabilities and features for modernization roadmap including acceptance criteria and test condition definition to achieve the best outcomes </li><li>Understand business objectives and customer needs and identify creative ways to leverage channel capabilities and develop new solutions to meet those needs</li><li>Lead strategic initiatives to improve operational efficiency and customer experiences to reduce operational risk and increase agility in product development </li><li>Collaborate with business partners/requestors to identify and assess impacts to Billing Statement/Legal Disclosures channels via Engagement and Information Gathering sessions</li><li>End-to-end project management with full accountability leading initiatives/changes to delivery within designated timeframes while maintaining regulatory soundness and operational excellence</li><li>Support Audit/Regulatory exams and submissions in a timely manner&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>Required Skills/Qualifications:<ul><li>Deeply inquisitive, enjoys creative problem solving, has a strong attention to detail, a can-do attitude and enjoys working at the intersection of tech and business.</li><li>Solution-oriented and results-driven with a positive attitude and an agile mindset - ability to shift priorities with a changing internal and external environment.</li><li>Comfortable working in an innovative and fast-paced environment and can simultaneously drive multiple projects– you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>Significant project management experience with emphasis on leading cross-functional project teams in successfully defining, developing and deploying business and technical solutions, while balancing multiple priorities and driving detailed execution in a changing environment</li><li>Excellent relationship management skills, including the ability to effectively collaborate and partner with key stakeholders, particularly at the intersection of business and technology</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Strong thought leadership with capacity to quickly understand critical linkages and business strategies with sense of urgency and commitment to deliverables and deadlines</li><li>Demonstrated success developing and executing transformational strategies with clear success metrics</li><li>Strong leadership and inter-personal skills with the ability to influence with and without direct authority</li><li>Exceptional verbal and written presentation skills</li><li>Relevant platform knowledge is a strong plus</li><li>BS/BA Degree plus 3-5 years’ experience in product management or related function.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Card Member Legal Communications

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Model Risk Management Group (MRMG) within Global Risk Banking and Compliance Group, is responsible for the independent risk management of all American Express (AXP) models.Purpose of the Role:The successful candidate will be responsible to manage and controls model risk, specifically associated to the next generation Artificial Intelligence or Machine Learning based models. &nbsp;This role will elevate model excellence, strengthen long term shareholder value, and adapt to the changing landscape of both model development innovation, external environment and heightened regulatory expectations.The specific responsibilities include: &nbsp;<ul><li>Conduct independent oversight of enterprise-wide models with a focus on Artificial Intelligence and Machine Learning based models for marketing, credit, fraud or other business/ risk types.</li><li>Conduct gap assessments and establish robust framework to strengthen model risk controls and meet heightened regulatory standards</li><li>Conduct AI/ML research to explore opportunities and set guidelines in order to address regulators, elevate model excellence and drive business impact&nbsp;</li><li>Communicating results to partners, senior leadership and various model committees</li></ul>Critical Factors to Success:1. Business Outcomes:<ul><li>Drive billing, revenue growth and profitability through advanced analytical techniques</li><li>Maximize business returns by institutionalizing efficient and accurate models.</li><li>Innovate modeling techniques and variable creation</li><li>Ensure modeling accuracy and enhance modeling efficiency in existing processes using Machine Learning</li></ul>2. Leadership Outcomes:<ul><li>Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders.</li><li>Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings</li><li>Demonstrate learning agility, make decisions quickly and with the highest level of integrity</li><li>Lead with a digital mindset and deliver the world’s best customer experiences every day</li></ul>Past Experience:<ul><li>Preferred 4+ years experience in analytics or big data workstreams</li></ul>Academic Background:<ul><li>MBA, Master’s Degree in Economics, Statistics, or Related Fields from Top Tier Institute</li></ul>Functional Skills/Capabilities:<ul><li>Hands-on model development or validation experience.</li><li>Experience with NLP / NLU model and chatbot frameworks would be preferred.</li><li>Strong Analytical and Relationship and project management skills for driving validation initiatives.</li><li>Experience in applying advanced statistical and/or quantitative techniques to solve business problems is preferred.</li><li>Good Verbal, Written, Interpersonal skills and ability to work effectively in a team environment.</li><li>Willingness to Collaborate with Cross-Functional teams to drive validation and Project Execution.</li><li>Effectively communicating complex Analytical results to Business Partners and Senior Management.</li><li>Flexibility and Adaptability to Work Within tight deadlines and changing priorities.</li></ul>Technical Skills/Capabilities:<ul><li>Experience with at least one of the data manipulation tools such as R, JAVA, SQL and SAS is a must have</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Data Science

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Job DescriptionWe’re looking for a Site Reliability/Application Support Engineer (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues.&nbsp; Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications.What you will be doing:<ul><li>Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure</li><li>Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability</li><li>Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering</li><li>Work with Technology teams to resolve major incidents</li><li>Continuously improve automated remediation tasks to ensure the highest levels of availability</li></ul>Qualifications<ul><li>BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 4-8 years of work experience in DevOps/SRE. Development or support of Java/J2EE/REACT JS applications and Node applications.</li><li>Knowledge/Experience on Mobile (IOS/Android) development/support experience would be an advantage.</li><li>Good understanding of cloud technologies - Kubernetes, Openshift, Docker etc.</li><li>Good understand of GraphQL – Query and resolver</li><li>Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage</li><li>Knowledge of server-side technologies such as WebSphere, JBose, NodeJS</li><li>Monitoring and analyzing PMI data&nbsp;</li><li>Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.</li><li>Knowledge on Unix shell scripting, PERL or Python programming is preferred</li><li>Experience in handling DDoS/BOT attack and different security remediations</li><li>Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)</li><li>Hands on experience on configuring Splunk, Grafana dashboards, Elasta alerts etc.</li><li>Working experience on network rules creation, load balancer configurations, network packet analysis</li><li>Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.</li><li>Good understanding of Linux OS internals, performance tools, Core commands, security etc.</li><li>Experience on supporting three tier architecture which includes exposure to databases such IBM DB2, Couchbase, Mongo, Redis etc.</li><li>Certificate Management automation - Message signing, SSL, etc.</li><li>Exposure to ITIL processes is preferred</li><li>On call / 24*7 support required</li><li>Exposure to enterprise platform migration from dedicated to cloud environment is preferred&nbsp;</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Service Assurance Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The Portfolio Analyst role presents a dynamic opportunity for a motivated and accomplished financial professional to manage all aspects of the operating expense base for the Tech Portfolio Management (TPM) organization.&nbsp; As a Portfolio Analyst, you will establish strong partnerships with the TBE leadership team, Finance, and peers across Tech Portfolio Management to ensure the financial success of TPM through sound management of monthly operating expenses.How will you make an impact in this role?The Portfolio Analyst role will be supporting the Global Servicing Group and Corporate Tech portfolio reporting to the Director – Portfolio Management, and work with senior Technology leaders to manage the Operating Expense plan with a strategic focus on expense optimization. The successful candidate will have deep Opex analytics and financial management experience, relentless attention to detail, and the ability to build and leverage positive relationships with the team and partners.&nbsp;Our ideal candidate is highly organized with effective communication and a bias towards action. &nbsp;You show up with passion, are not afraid to challenge the status quo or thrive in a fast-paced environment.&nbsp;Responsibilities:<ul><li>Partner with the Portfolio Director to help define, plan, and build the technology Opex portfolio for&nbsp;Global Servicing Group and Corporate Tech group.&nbsp;</li><li>Manage day-to-day Portfolio activities such as resourcing, financial modelling and data trending, risk identification.&nbsp;</li><li>Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed.&nbsp;</li><li>Build strong partnerships with technology, finance, and business stakeholders to maintain and deliver against technology roadmaps.&nbsp;</li><li>Enable Executive leadership decision making through development and presentation of metrics and insights covering areas of operations, delivery, finance and business.&nbsp;</li><li>Promote awareness and transparency by keeping stakeholders informed of key decisions and relevant timelines.&nbsp;</li><li>Support development of change management initiatives, implementation strategy, and enabling tools/processes.&nbsp;</li></ul>Minimum Qualifications<ul><li>Bachelors in Business Administration/Finance/Accounting.</li><li>3+ years of related experience</li><li>Proven Ability to execute task quickly</li><li>Experience in FinTech Industry</li></ul>Required Skills·&nbsp;&nbsp; &nbsp;MS Word·&nbsp; &nbsp;&nbsp;MS Excel·&nbsp; &nbsp;&nbsp;Confluence/Jira·&nbsp; &nbsp;&nbsp;PowerPoint Skills·&nbsp; &nbsp;&nbsp;Sharp Analytical SkillsFurther skills for success include:·&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;Previous experience leading/supporting diverse initiatives·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrable success mapping, challenging and improving existing processes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leading change management projects within operational environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to build relationships to get positive results and influence without authority·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to get results under timelines and prioritize multiple tasks concurrently·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comfortable in an ambiguous and fast paced environment, thrive on variety·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate a pro-active approach to problem solving·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Creativity in solving problems and passion to identify and present effective solutions·&nbsp; &nbsp; &nbsp;&nbsp;Self-motivated, enthusiastic and able to manage time effectively to ensure timelines are met and work volumes are&nbsp; &nbsp; &nbsp; &nbsp;managed·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated understanding of multiple business functions preferredSalary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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