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<h3>Job Description –Senior Software Engineer</h3> <br> We are seeking highly talented and experienced software engineers to join our team, dedicated to building and contributing to software that revolutionizes the automation and digitization of business processes.<br> <br> Advanced Process Solutions (APS) is a technology-focused domain within Fidelity’s organization dedicated to helping Fidelity deliver the best digital customer experience in the financial industry. As part of our diverse team, you will collaborate with innovative leaders to develop technology solutions that support end-to-end customer servicing, as well as underpin core &amp; common capabilities. You will partner with cross-functional teams across multiple business units to deliver solutions that meet the needs of our customers and help Fidelity achieve its goal of becoming a digital leader. <br> <br> As a Senior Software Engineer, you will play a crucial role in creating cutting-edge solutions that drive the digitization efforts of Fidelity, providing our associates and customers with the digital capabilities they need for incredible service experiences. Your expertise in building and contributing to enterprise-level projects will be instrumental in the success of this role.<br> <h3>The Expertise You Have</h3> Our ideal candidate has built high scale product services, is very passionate about building great software products and is passionate about learning new technologies.<br> Proficient in distributed system design and implementation, and the ability to ensure high-performance, high-reliability operation of large-scale systems.<br> Proficient Java developer with solid foundations in object-oriented programming &amp; design patterns<br> <ul> <li>Experience designing, developing, and maintaining robust and scalable digital services using Java, Spring Boot, and related technologies.</li> <li>Proficiency in automating and digitizing business processes, leveraging modern architectures and best practices.</li> <li>Familiarity working with cloud providers, preferably AWS, to deploy and manage applications utilizing services such as S3, EKS, and Kafka.</li> <li>Experience working with containers and building digital services in a serverless architecture using technologies like Docker and Kubernetes is an added advantage.</li> <li>Experience in SQL and database concepts including design, schema, views, tokenization with any mainstream product. </li> <li>Experience working in a CI/CD environment and using relevant tools and technologies.</li> <li>Excellent and effective communication required</li> <li>Strong problem resolution skills required</li> <li>Ability to work in an agile environment required</li> </ul> <h3>The Value You Deliver</h3> Be a hands-on software developer who brings experience working with application-layer development. Participate in identifying and building technologies, practices, and tools needed to build the platform. Collaborate with diverse groups within the organization, implement the best engineering practices, and promote those across other APS products.<br> <br> You can expect to:<br> <ul> <li>Deliver a next generation business communication platform, which is essential to delivering market leading service levels, a real time view of our operating performance and attaining digital leadership.</li> <li>Work closely with business units in re-engineering and digitization efforts that result in impactful and significant communications processing, while developing best-in-class digital experiences for our customers and associates.</li> <li>Participate in identifying and building capabilities needed for the future of the platform, collaborating with business, architecture, and technology teams. Contribute to the strategic roadmap and drive innovation within the enterprise.</li> <li>Mentor and coach other team members to build their skills and foster a culture of continuous learning and professional growth. Share your knowledge and expertise to empower other teams to achieve and grow within the business communications space.</li> <li>Conduct demos and reviews with stakeholders and key partners to gather feedback, validate requirements, and ensure alignment with business objectives. Actively engage in the feedback loop to drive improvements and deliver optimal solutions.</li> </ul>

Fidelity TalentSource

Full Stack Java Engineer

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in the Cyber Security Business unit in Westlake, TX.</p> <h3><strong>Software Engineer in Test</strong></h3> <p>In this position you will join Fidelity’s Enterprise Cybersecurity business unit as a member of the Workforce Identity &amp; Access Management product line team. We are a dynamic, high visibility team that provides access lifecycle control solutions for all of Fidelity’s business units. We are seeking motivated Software Engineer in Test Automation for our migration to an enterprise SailPoint IdentityIQ that will offer improved management access rights across our global enterprise.</p> <h3><strong>The Team</strong></h3> <p>The Workforce Identity &amp; Access Management product line team provides provisioning, lifecycle management and control assessment solutions to technology teams and applications across Fidelity’s business units. We are responsible for providing capabilities that provide secure, stable access in a manner which ultimately improves Fidelity’s risk posture, ensures compliance with policy standards, and reduces the overall cybersecurity threat landscape facing the firm.</p> <h3><strong>The Expertise You Have </strong></h3> <ul> <li>B.S. Computer Science, Computer Engineering, or similar technical field. </li><li>6+ years of software test automation for application user interfaces, services/APIs, and data quality. </li><li>Experience with automation of functional, regression, performance, and chaos testing </li><li>You have hands-on experience in testing using the following technologies: </li><li>Experience with unit testing using framework such as JUnit, TestNG, Jasmine/Karma </li><li>Experience with test automation tools such as Cucumber, <strong>Selenium, Playwright</strong>, Karate, Katalon </li><li>Experience with data quality tools such as <strong>ICEDQ</strong> </li><li>Experience with performance testing using tools such as <strong>JMeter, RushHour</strong> </li><li>Experience with test management by design, develop, document, and execute tests in <strong>Xray</strong> </li><li>Experience with Application Lifecycle Management tools such as Git, Jenkins, JIRA </li><li>Experience with application monitoring tools such as DataDog, Splunk </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>You will be capable of building end-to-end test automation for applications </li><li>Mine and manipulate data to create test data for multiple or complex projects </li><li>Define automated regression tests for future projects and for ongoing regression efforts </li><li>Document and report on identified system testing issues in standard defect tracking tool </li><li>Identify defects in multiple environments and throughout all phases of the development life cycle and ensure that development groups address all open defects in a timely manner. </li><li>Integration of test automation with Continuous Integration Tools such as Jenkins </li><li>You have maniacal focus on automation and always looking towards reducing waste and improving efficiencies </li><li>Adhere to established software engineering standard methodologies and standards. </li><li>Ability to quickly learn, apply new technical skills, adapt and thrive to meet the needs of a fast paced, changing environment </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Team player testing software in a fast-paced and highly flexible environment </li><li>Continued focus on improving test coverage, release velocity and production health </li><li>Working with global Agile teams and will contribute to enhancing engineering quality practices </li><li>Exercising operational expertise in a team, targeting Engineering and DevOps excellence </li><li>Forever learning and growing your skillsets to be an active contributor to a well-rounded team </li></ul> <h3><strong>Preferred Technology Experience</strong></h3> <ul> <li>Junit, TestNG, Jasmine/Karma </li><li>Selenium, Playwright </li><li>Cucumber </li><li>Xray </li><li>JMeter, RushHour </li><li>ICEDQ </li><li>Gremlin is a plus </li></ul> <p><strong>Dynamic Working </strong></p> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. <strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</strong></p>

Software Engineer in Test

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Associate Compliance Analyst to work in Westlake TX, Boston MA or Smithfield RI!<br> <br> <strong>Description</strong><br> The Associate Compliance Analyst is part of a team responsible for providing service support to employees and performing administration of employee accounts, transactions, statements and required disclosures to ensure they meet the requirements of Fidelity’s Code of Ethics and Compliance policies.<br> <br> <strong>The Team</strong><br> Fidelity Compliance provides compliance policy oversight and advisory services that help Fidelity ensure compliance with Federal and State regulations, manage risk, protect our associates and our customers, and enhance business performance.<br> <br> <strong>The Expertise You Have </strong> <ul> <li>Bachelor’s degree preferred </li><li>Previous phone or customer service and operations experience required </li><li>1-2 years of relevant experience in audit, regulatory, risk or compliance environment preferred </li><li>Strong problem solving and data analytical skills </li><li>Positive attitude and goal-driven </li><li>Strong presentation, written, and interpersonal communication skills </li></ul> <br> <strong>The Skills You Bring</strong> <ul> <li>You’re a problem-solver and inspire creative solutions </li><li>You have an unwavering commitment to accuracy and quality </li><li>You possess excellent organizational, operations, and process management skills </li><li>You can handle multiple tasks and priorities simultaneously </li><li>You are able to overcome unexpected obstacles with little or no supervision </li><li>You possess strong research and analytical skills </li><li>You thoughtfully and efficiently drive tasks to completion </li></ul> <ul> <li>You have an excellent attention to detail and ability to communicate defects clearly with relevant information </li></ul> <ul> <li>You apply sound judgment to spot issues, assess risks, and identify items requiring escalation </li><li>You are proficient in common MS Office applications and are able to quickly learn and gain proficiency with internal websites, databases, and applications </li></ul> <br> <strong>The Value You Deliver</strong> <ul> <li>Responding to employee inquiries made via the Ethics Office Service phone, live chat, and e-mail channels </li><li>Administering employees’ personal trading account disclosures, statements, and transactions in support of trade surveillance </li><li>Performing various administrative duties, including mail handling and filing </li><li>Participating in the review of Ethics Office Operations policies and procedures </li><li>Analyzing Compliance requirements and rules to determine if potential business impact exists and escalating as appropriate </li><li>Working with other team members to identify, resolve and address issues </li><li>Maintaining strong working relationships with peers and managers within and across compliance teams (internally focused) </li></ul> <br> The hourly pay rate range for this position is $20.00-30.00 per hour. <br> <br> Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.<br>

Associate Compliance Analyst - Ethics Office

Event Operator<br> An Event Operator is a core member of the High Touch Services Managed Events technical production team who operates and manages highly specialized technology-differentiated conference and collaboration facilities and virtual Events. Service offerings encompass live meeting/event Operation support and Coordination of regional resources. You will work directly with advanced audiovisual systems, audio/video/web conferencing, live streaming media, and post-production needs.<br> The Expertise we’re looking for <ul> <li>Bachelor’s degree or equivalent experience</li> <li>Strong event support background with at least 3-5 years of experience</li> <li>LIVE production experience</li> <li>Strong communication skills</li> </ul> The Purpose of Your Role<br> As an Operator – Events, you will work directly with a Managed Event Producer, Event planners and Communications teams to manage the technical needs, expectations and ultimately lead the LIVE Operation of a Managed Event. The primary role will be the Operation of Events with a secondary role based on the candidate’s deepest experience they bring to the group.<br> The Skills You Bring<br> Skills: <ul> <li>Your LIVE event management skills.</li> <li>Your strong coordination skills across many partners.</li> <li>Your possession of good working knowledge of desktop and IT systems, PC and Mac hardware, Windows OS and MS applications, iOS, technical trouble shooting and issue resolution.</li> <li>Your interest in fostering innovation</li> <li>Your proven ability to improve support processes and customer experience.</li> <li>Your customer focus and dedication to customer satisfaction.</li> <li>Your excellent written and verbal communication skills.</li> <li>Your ability to identify opportunities for continuous improvement</li> </ul> <br> The Value You Deliver<br> The Event Operator is expected to help us continue to provide world-class technology differentiated support to our client facing businesses and our top level executive leadership. The Managed Events team consists of a small, close team of individuals who all bring their own unique expertise to the firm. This group leads innovative technology pilots as part of the support model and is expected to look forward to bring continuous improvements to our systems as well as showcase new technologies that may have interest to the business.<br> <br> How Your Work Impacts the Organization<br> End User Collaboration and Productivity provides worldwide technology and support to Fidelity’s associates. We are an integral partner enabling the firm to deliver innovative, scalable, industry-leading investment tools that enable our associates to achieve a competitive advantage globally.<br> <br> Company Overview<br> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com<br> <em>Fidelity Investments is an equal opportunity employer.</em><br> <br> <br>

Event Operator

<h3><strong>Advisor Experience Specialist</strong></h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for an Advisor Experience Specialist to work in Fidelity’s Charitable group in Westlake, TX or Salt Lake City, UT!</p> <h3>The hourly pay rate for this position is $22/hr.</h3> <p><strong>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</strong></p> <p><strong>Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for top notch customer service professionals to work on the Advisor Experience team. As an Advisor Experience Specialist, you will be the primary point of contact for any service-related activities for professional financial advisors working on behalf of Fidelity Charitable Giving Account Holders. We are looking for ‘customer obsessed’ individuals that want to make a difference in helping our donors achieve their philanthropic goals. Still interested? Read on.</strong></p> <p><strong>The work shift for this role is 9:30 AM - 6:00 PM MST, Monday – Friday. (Flexible start and end times during training period as needed by team are requested)</strong></p> <h3><strong>The Expertise We’re Looking For</strong></h3> <ul> <li><strong>Bachelor’s degree preferred</strong></li> <li><strong>Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment</strong></li> <li><strong>2-3 years Customer Service, Sales, Service Operations or UHNW background</strong></li> </ul> <h3><strong>The Role</strong></h3> <p><strong>The Advisor Experience Specialist is a part of the Premium Service group, working to provide an outstanding service experience to, and fosters relationships with, ultra-high net worth strategic advisor firms (the most complex relationships within Fidelity Charitable) and select donors. The AXS will be part of a team dedicated to answering strategic advisor and high net worth donor calls and responding to emails. The AXS optimizes the client experience as it relates to Operations and Service Delivery to drive high satisfaction, quality and efficiency for the donors/advisors and Fidelity Charitable.</strong></p> <h3><strong>The Skills You Bring</strong></h3> <ul> <li><strong>Your proficient verbal and written communication skills required</strong></li> <li><strong>Your very best problem- solving skills with excellent follow through</strong></li> <li><strong>Your strong organizational skills, planning and time management</strong></li> <li><strong>You are able to proficiently multi-task in a Windows based environment</strong></li> <li><strong>You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate.</strong></li> <li><strong>Your flexibility for overtime as requested (especially December – Giving Season) Various shifts are available.</strong></li> </ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li><strong>Providing outstanding customer service via phones and email communication</strong></li> <li><strong>Collaborating with internal Charitable business partners to fulfill special handling</strong></li> <li><strong>Employing good sound judgment in decision making or problem resolution</strong></li> <li><strong>Coordinate with management to implement expedited delivery requests</strong></li> <li><strong>Ensure daily work meets accuracy standards and is completed in a timely manner</strong></li> <li><strong>Suggest process improvements and system enhancements that will increase efficiency and/or mitigate risk to the organization</strong></li> <li><strong>Maintain effective business relationships with Fidelity business partners with whom the position interfaces, including Compliance, Program, Legal, Risk, and Deliveries</strong></li> <li><strong>Maintain up-to-date procedures for those functions for which responsible</strong></li> <li><strong>Effectively case manage advisor relationships through intensified situations while working across Fidelity cross functionally when applicable</strong></li> </ul> <p><strong>Note: Fidelity is not providing immigration sponsorship for this position</strong></p> <h3><strong>How Your Work Impacts the Organization</strong></h3>

Advisor Experience Representative

<strong>Job Description:</strong><br> The Associate is responsible for working with clients to complete government tax forms for filings for DB, DC, and Health &amp; Welfare plans for a book of business consisting mostly of mid-market clients, with some large plan clients. The Associate works on plans with moderate complexity and is responsible for keeping current with ERISA, DOL, and IRS regulations.<br> <br> This position is also responsible for managing the relationships with clients’ service providers – such as auditors, trustees, record keepers, and insurance agents. <br> <br> The Associate also acts as a technical resource for clients, colleagues, and various internal business partners. <br> <br> The Associate will also provide support for our QDRO (Qualified Domestic Relations Order) processing activities.<br> <br> <strong>The Skills You Bring</strong> <ul> <li>You have impressive oral and written communication skills. </li><li>You maintain a focus on quality, details, and meeting client expectations. </li><li>You demonstrate a strong customer service approach. </li><li>You are organized, self-motivated, and focused on meeting deadlines. </li><li>You have the ability to balance and prioritize multiple client relationships and deliverables. </li><li>You have strong PC skills – including Microsoft applications. </li></ul> <br> <strong>The Value You Deliver</strong> <ul> <li>Accurately, efficiently, and timely prepare Form 5500 filings and provide related consulting for DB, DC, H&amp;W and Puerto Rico benefit plans. </li><li>Work with minimal supervision and effectively prioritize workload based upon urgency, product/client importance, client/business partner expectations, and team goals. </li><li>Develop strong relationships with clients – including their service providers (auditors, recordkeepers, and insurance agents), and internal business partners – including Managing Directors, Operations Delivery Leaders, Consultants, COE colleagues, and Account Managers. </li><li>Act as a resource for questions regarding 5500 services to our internal business partners and colleagues. Keep current with ERISA, DOL, and IRS regulations regarding 5500 reporting. </li><li>Work on special projects. </li><li>Expand overall knowledge of the Workplace Consulting Group. </li><li>Review/Qualify Domestic Relations Orders and prepare communications for involved parties. </li></ul> <strong>The Expertise You Have </strong> <ul> <li>Bachelor’s degree or equivalent work experience </li><li>3+ years of experience working with DB, DC, or Health &amp; Welfare plan </li></ul> <br> <strong>The Team</strong><br> This role will reside within Workplace Consulting’s Center of Excellence (COE) organization. You will be responsible for a caseload of Form 5500 filings and QDRO work. Quality, attention to detail, and strict adherence to deadlines will be reflected in the work you deliver. You will support the COE’s interests in collaborating with the cross product/functional subject matter experts, and other lines of business. You will work to solve problems and be empowered to make decisions based on trends, issues, and business drivers.

Operations Associate

<br><h4>Description</h4>                Seeking a Mainframe Developer with superb technical skills to develop and maintain high volume production platforms in the Electronic Channel Applications domain of Institutional Technology.<br> Our mission is to provide best in class trading applications and support for Fidelity customers to better serve their brokerage needs. As part of this effort, you will engage collaboratively with systems and business partners to deliver high quality and innovative software solutions. You are energized and hardworking to learn and grow with us in our digital transformation to build our future cloud platform capabilities while delivering exception production stability.<br> Join our agile teams working in a fast-paced environment, closely partnering with product, architecture, and other engineering teams. We provide mentors to help navigate your role. We offer dedicated time each month to develop new skills and investigate new technologies.<br><strong>The Team</strong><br> We are an agile squad that is part of the FI Trading &amp; Brokerage Services organization. Working together and with other squads, we deliver solutions to our customers by aligning the right skillsets to their most critical business priorities. The work is diverse, challenging, and provides for continuous learning and growth opportunities. <br><strong>The Expertise and Skills You Bring</strong><ul><li>8+ years of software development experience in business critical, enterprise-wide applications </li><li>Mainframe development expertise in COBOL, JCL, CICS, DB2 &amp; VSAM </li><li>Knowledge of MQ would be nice to have </li><li>Ability to perform detailed analysis and documentation for maintenance and improvement projects in the batch and online environments </li><li>Deploy and support software releases into production environments </li><li>Employ your data security skills to keep our customers information safe </li><li>You are detailed and thorough with unit, functional and regression testing </li><li>Proven Experience writing COBOL/Native stored procedures is a plus </li><li>Experience in Distributed Technologies (Nice to have/Willing to learn) </li><li>Confidence to think and act strategically, share innovative insights, and offer creative solutions to deliver exceptional user experiences </li><li>Proven strong interpersonal and organizational skills coupled with effective written and verbal communication skills </li><li>Embrace flexibility and shift focus to meet the most pressing customer/client needs </li><li>You bring a growth mentality to work every day as you continue to learn new technologies and skills and seek to share that knowledge with your squad members </li></ul><br> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.<br> Note: If you are a FINRA registered internal employee who is considering moving to a non-licensed role, you may want to proactively have a conversation with the hiring manger to understand the potential impact to your registrations before a final hiring decision is made.                                                            <br>

Sr. Mainframe Developer

<br><h4>Description</h4><h4><strong>The Role</strong></h4><p>We (Fidelity Fund and Investment Operations Technology) are looking for a highly motivated individual to join one of our agile development squads to provide Full Stack engineering with deep expertise on the back end (Java, Spring, Oracle, and PL/SQL). The core responsibilities for the role are designing and implementing Java/Spring APIs and Oracle PL/SQL stored procedures as part of data pipelines that ingest and certify and publish corporate actions announcement data. The Full Stack engineer is expected to closely collaborate with product management, architects, and other engineers to deliver high quality working software. The successful candidate will have experience working highly independently and working with partners to clarify requirements and create designs where they are currently vague.</p><p>We are in the midst of an exciting evolution to meet the strategic corporate actions needs of Fidelity. If you are customer obsessed and passionate about advocating for stability improvements, scalability, and enjoy supporting the breadth and depth of a technology organization where no two days are alike, this is an outstanding opportunity for you in a core Fidelity business.</p><h4><strong>The Expertise and Skills You Bring</strong></h4><ul><li>Bachelor’s or Masters in Computer Science, Computer Engineering, Software Engineering, or equivalent is required.</li><li>10+ years of experience in the domain of software engineering, with a focus on Full Stack development using Oracle, PL/SQL, Java, and Spring. Evidence of growing competence, independence, and responsibility in design, coding, and implementation of complex features.</li><li>Java, Spring, and RESTful API expertise is required. Deep skills and demonstrated experience in a recent job are required.</li><li>Oracle and PL/SQL expertise is required. Demonstrated experience in writing complex queries, stored procedures, and query performance analysis and tuning is required.</li><li>Demonstrated experience writing software for AWS and cloud environments is required. Experience with Kubernetes/EKS, Docker, Kafka, Lambda, Unix shell scripting is required.</li><li>Experience with Angular (versions 17-19) is strongly preferred.</li><li>Demonstrated DevOps/CICD experience (Maven, BitBucket, GIT/Stash, Jenkins, Artifactory, uDeploy) is strongly preferred.</li><li>You demonstrate a mastery of professional practices and methodologies (Agile/Scrum, Test Driven Development, Pair Programming, Code Reviews, Refactoring Techniques) and have a proven capability in leading and mentoring others in this regard</li><li>You have demonstrated effective technical leadership. You listen and ask clarifying questions. You have strong, educated, pragmatic opinions both on what we do and how we do it. You embody diversity and inclusion, taking the floor when you have information, experience, or perspective to share; yielding to permit others to grow and allowing best of breed ideas to prevail. You communicate impediments as they arise.</li><li>You drive innovative, scalable solution delivery, undertaking complex changes without the need for direction of an experienced team member whilst safeguarding system stability.</li><li>You actively participate and supply to technical discussions and code reviews.</li><li>You share your knowledge and skills with engineers in your team and the teams around you, upskilling them and empowering them to do work that previously only you could do.</li><li>You evangelize and promote the successes and learnings of your team in formal ceremonies, such as sprint demos, as well as in casual conversation.</li></ul><h4><strong>The Team</strong></h4><p>This role embeds, in a dedicated capacity, within an agile development squad supporting that specific squad’s backlog. The squad is responsible for the delivery of a multi-year, critical initiative, much of which brings to bear business process automation as an improved delivery capability. The squad in question forms part of a larger chapter of similarly devoted squads. The chapter has overall responsibility for the delivery and maintenance and modernization of the portfolio of applications supporting corporate actions for the Fidelity Fund and Investment Operations business.<br><br> The hourly pay rate range for this position is $71.00-110.00 per hour. <br><br><strong><em>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</em></strong><br></p>

Java/Oracle Developer

<br><h4>Description</h4><h4><strong>Full Stack Engineer</strong></h4><p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, UT!</p><h4><strong>The Role</strong></h4><p>Our teams build APIs and Digital capabilities that support Fidelity’s large scale digital presence. You will help us craft and develop re-usable APIs that focus on customer experience needs and optimize quality and deployment practices. You’ll contribute to the entire development lifecycle from concept to deployment as a member of an agile team.</p><h4><strong>The Expertise we’re Looking For</strong></h4><ul><li>You have a passion for technology and can navigate your way across sophisticated and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge </li><li>Are a creator, a doer, and a disruptor who will help us solve real-life problems and meet real customer needs </li><li>Self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Thoughtful about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles </li><li>Stay on top of Algorithms, Data Structures and Design Patterns and love the challenge of building highly scalable systems that can support thousands of transactions/sec </li><li>Have an attitude of test first development and are experienced in modern test frameworks </li><li>Are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly </li></ul><h4><strong>The Skills You Bring</strong></h4><ul><li>5+ years of hands on software development experience in Java Web services and API solutions. </li><li>Hands-on experience with Service Oriented Architecture (SOA), building RESTful services, XML/JSON, and modern Application Servers </li><li>Proficient in Java, J2EE, Spring MVC, Spring Core and JavaScript </li><li>Deep understanding of API design, including versioning, isolation and micro-services </li><li>Experience in API documentation framework (Swagger) </li><li>Experience with DevOps, Continuous Integration and Delivery tools like Jenkins, Maven, uDeploy, Stash and Docker </li><li>Application in developing highly scalable distributed systems using Open source technologies </li><li>Proven experience of testing frameworks like JUnit, Mockito, Spring Test </li><li>Knowledge of web application development using JSP, HTML, CSS/SASS, JQuery, Angular and NodeJS </li><li>Experience in Agile methodologies (Kanban, SCRUM) </li><li>Knowledge of cloud computing environments and applications (AWS, Azure) </li><li>Knowledge of relational and NoSQL database management systems </li></ul><h4><strong>The Value You Deliver</strong></h4><p>Brokerage Digital Experience (BDXE) team we support applications and tools that provide capabilities like Online money movement, Account management, Bill pay services and Account opening for Fidelity's retail and workplace customers. This position will play a key role in delivering new and improving existing digital capabilities to provide the best customer experience.</p><h4><strong>Dynamic Working</strong></h4><p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</p>

Full Stack Engineer

<br><h4>Description</h4><p>Service Desk Specialist</p><p>The IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to effectively elicit essential details from the user.</p><p>Responsibilities:</p><ul><li>Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents </li><li>Diagnose and troubleshoot hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mindset </li><li>Evaluate documented resolutions and analyze trends </li><li>Support several types of end users, from software engineers and financial associates to top executives </li></ul><p>Qualifications:</p><p>(Required)</p><ul><li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 60 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul><p>(Preferred)</p><ul><li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul><p>Additional Considerations</p><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul><br>

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