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Senior System Analyst The Workplace Investing (WI) Platform technology group within Fidelity Investments is tasked to develop and maintain technology solutions supporting Fidelity's Defined Contribution (DC) business. The platform serves plan sponsors in authoring rules and configuration of their DC plans and operates in a mixed-technology environment (Java, Spring, Angular, Oracle) across multiple tiers (web server, app server, DB). “Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.” Page range: $45 - 70/hr Location: Smithfield, Rhode Island ONLY The Role Seeking an experienced, skilled, and upbeat Senior Systems Analyst to be part of a squad responsible for launching and growing business/technology capabilities focused on helping address the retirement savings coverage gap. You will support one or more multi-functional squads, engaging with all team members to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. The Expertise and Skills You Bring <ul> <li>6+ years of experience in systems analysis focused on building software solutions for technology initiatives.</li> <li>Deep knowledge of Agile development methodologies and scrum tools – Jira, Jira Align experience desired.</li> <li>Experience in developing and authoring solution requirements and specifications for moderate to complex software systems</li> <li>Experience with Structured Query Language (SQL) and API (Application Programming Interface) consumer tools such as Postman.</li> <li>Bachelor’s degree in computer science or related technology subject area</li> <li>Ability to mentor and coach junior analysts across divergent functions, experiences, and geographies</li> <li>Ability to influence behavior without having organizational hierarchy.</li> <li>Strong analytical, problem-solving skills and adaptive to organizational changes</li> <li>Ability to brainstorm with teams on solutions to address challenges and roadblocks.</li> <li>Effective communication and people-interaction skills</li> <li>Efficiency in written and verbal communications and dedication to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)</li> <li>Ability to rapidly assimilate business processes, goals and objectives and distill them into well-defined User-Stories/requirements.</li> <li>Flexibility to adjust your work schedule to accommodate both U.S. and India-based teams and associates.</li> <li>Knowledge of technical solutions and back-end systems</li> </ul> The Team This team is looking for Sr Systems Analyst at its Smithfield, Rhode Island site to be part of its multidimensional, globally distributed team of IT professionals responsible for the development and maintenance of Fidelity’s WI plan administration platform. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles. You will partner with other members on the squad to accelerate value delivery, by acting as a change agent, role model, and teacher. You will assist with requirement gathering and story writing and may participate in a wider Scrum of Scrums to help influence standard methodologies at a tribe level.

Fidelity TalentSource

Systems Analyst

Sr. Benefits Administrator *** Hybrid/onsite option in Austin Texas zip code 78735 ** Job Summary: The Benefits Administrator will oversee the administration and compliance of U.S. financial benefit programs, including 401(k), deferred compensation, and Health Savings Accounts (HSA). This role serves as a liaison between employees and vendors, provides guidance on benefit eligibility and coverage, and supports retirement plan compliance and documentation. The position requires strong attention to detail, vendor management, and the ability to work independently in a fast-paced environment. Key Responsibilities: - Administer and maintain defined contribution plans (401(k), deferred compensation, HSA). - Oversee plan funding and ensure adherence to internal governance processes. - Support retirement program enhancements and manage complex or escalated retirement issues. - Assist with retirement compliance activities as needed - Collaborate with internal teams (HR, Finance, Payroll, HRIS) and external service providers. - Maintain online resources and documentation related to retirement savings plans. - Provide support for M&amp;A activity as needed. Required Qualifications: Associate’s degree or equivalent experience. 2–4 years of experience in benefits administration, specifically with retirement plans. Familiarity with retirement program regulations and compliance requirements. Experience with Fidelity and ADP platforms (Fidelity is the highest priority).

Sr Benefits Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Westlake, TX! <h3>Full Stack Engineer</h3> Are you interested in serving the needs of millions of customers by building the best-in-class platforms and capabilities that will enable Omni channel customer experiences in financial planning, investing, and retirement solutions? Our chapter is comprised of teams that work on a wide range of capabilities and platforms to enable experiences on Fidelity.com, Fidelity Mobile Apps etc. <h3>The Purpose of Your Role</h3> We build and give to Fidelity’s platform. As a Full Stack Engineer, you will be an integral member of a dynamic team continuously improving our cloud deployment platform, “automating all the things” in support of our rapidly expanding product portfolio. <ul> <li>Suggest deployment patterns &amp; practices improvements based on findings from past deployments and production issues, collaborate with DevOps team to implement these. </li><li>Promote a DevOps culture, including forming relationships with other technical and business teams. </li><li>Design effective monitoring / alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting, or generate reports for trend analysis) to proactively notify business stakeholders of issues and communicate metrics, working closely with these stakeholders. </li></ul> You’ll have the opportunity to own entire features from concept to deployment working on multi-functional teams, bring ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. A highly motivated individual who work well in a synergetic, iterative, and fast-paced environment. <h3>The Expertise We’re Looking For:</h3> <ul> <li>Someone who is Passionate about technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of the latest trends and thrive by sharing knowledge. </li><li>A creator, a doer, and a game-changer who will help us tackle real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback. </li><li>Understands the importance of cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles </li><li>Stays on top of Algorithms, Data Structures and Design Patterns and loves the challenge of building highly scalable systems that can support thousands of transactions/sec. </li><li>Has a mentality of test first development and experience in modern test frameworks. We believe testing and that quality is everyone’s job. </li><li>Are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly. </li><li>Has strong communication skills and technical expertise to drive and participate in significant discussions. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Expertise in Javascript, Node, Vue.js and Angular </li><li>A strong understanding of Linux administration including Bash scripting </li><li>Application development with microservice architectures. </li><li>Must have understanding on Test Driven Development, CI, and CD </li><li>Good knowledge of HTTP based APIs, Networking and how the internet works. </li><li>Extensive experience working with JavaScript, Typescript, CSS, HTML &amp; Browser Developer tools. </li><li>Automation Tools/Frameworks </li><li>Linux, Shell Scripting, Docker and AWS Cloud certification will be a plus </li><li>Java Spring Boot experience (enhancing existing API's) </li></ul> <h3>How Your Work Impacts the Organization</h3> We believe that diversity in background and experience will cultivate an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers. Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Full Stack Engineer

Talent Acquisition Partner Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisition Partner to work in Denver, CO. The hourly pay rate for this position is $35 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. The Role At Fidelity, our greatest asset is our associates, and we focus on building an environment that allows people to perform at their best and make an impact! The Talent Acquisition Partner is a critical member of our HR team by ensuring that we are hiring the most qualified talent for the firm. The Expertise You Have <ul> <li>Previous experience with end-to-end recruiting experience </li><li>Experience with sourcing techniques including identifying passive talent, building talent pipelines, referral generation and diversity recruiting </li></ul> The Skills You Bring <ul> <li>Demonstrable experience with all recruiting lifecycle components including sourcing, qualifying and assessing candidates, networking, market trends and relationship management </li><li>Proven experience using a variety of sourcing tools and resources to discover and attract candidates </li><li>Deeply detail oriented and have an ability to maintain momentum in a dynamic business environment </li><li>Ability to prioritize, multi-task and work well in a fast-paced environment </li><li>Excellent oral and written communication skills, and the ability to communicate at different levels in an organization </li><li>Passion for sourcing passive talent and staying current on recruiting trends </li></ul> The Value You Deliver <ul> <li>Using deep knowledge of client business to respond to detailed candidate questions about the role and function </li><li>Leveraging recruiting tools and techniques to identify and engage potential talent and ensure ongoing talent pipelines </li><li>Keeping informed of sourcing standard methodologies and emerging tools/technologies to introduce and/or pilot when appropriate </li></ul> The Team Fidelity’s Talent Acquisition team is passionate about attracting strong talent to the firm to help drive business results. As a Talent Acquisition Partner, you will be working with Fidelity's Personal Investing and Workplace Investing business units to source, interview and hire for entry level customer service and sales roles within our Regional Centers. Additionally, you will build relationships with candidates and business partners to ensure a positive hiring experience.ferred.

Talent Acquisition Partner

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Tax Operations Assistant to work in Boston, MA or Merrimack, NH. The hourly pay rate for this position is $30-$35 per hour. The Role Do you thrive on keeping complex processes organized and running seamlessly? In this role, you’ll be managing and coordinating critical workflows that keep Fidelity’s Corporate Tax Department operating at its best! From overseeing invoicing and purchase orders, to managing tax research subscriptions, to handling and distributing important tax notices from government agencies, you’ll ensure the right information reaches the right people at the right time. Bring your organizational skills and attention to detail—your work will directly support our ability to respond quickly, stay compliant, and drive success at Fidelity! The Expertise and Skills You Bring The ideal candidate will bring strong proficiency in Microsoft Excel, with the ability to manage, analyze, and organize large volumes of data with accuracy and efficiency. Familiarity with the full Microsoft Office suite—particularly Outlook, Word and Excel—will be important for supporting team communications and documentation needs. Success in this role also requires the ability to coordinate multiple priorities simultaneously, take initiative in resolving issues, and maintain exceptional attention to detail when working with critical information such as tax notices and financial records. Strong organizational and communication skills will ensure smooth collaboration across internal teams and external partners, while a proactive, problem-solving mindset will help the candidate thrive in a fast-paced, deadline-driven environment. <ul> <li>Education: Bachelor’s degree preferred, or equivalent relevant experience</li> <li>Experience: Prior experience in a corporate, financial, or administrative environment. Experience with, or interest in learning, procurement systems such as Ariba, and reporting tools such as Power BI or Alteryx.</li> </ul> Please see the below pay rate range for the work location of Boston, MA: $30.00-35.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. The Team The Fidelity Tax Department is a fast-paced, collaborative, and dynamic environment where excellence drives everything we do. Our mission is to deliver best-in-class tax services to Fidelity and its affiliates. By joining the Corporate Tax group, you’ll become part of a team of dedicated professionals who are constantly innovating, refining processes, and finding new ways to deliver high-quality tax solutions. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Tax Operations Assistant

The Role Fidelity Investments is looking for a Senior Systems Engineer to join the Authentication Controls team within Enterprise CyberSecurity. This team provides Single Sign-On (SSO) and multi-factor authentication capabilities for hundreds of applications servicing the needs of the Fidelity workforce. The Expertise and Skills You Bring <ul> <li>Bachelor’s degree in Computer Science/Engineering, Information Systems/Science, or a closely related field. </li><li>Minimum of five years of IT experience in systems engineering or infrastructure support </li><li>Experience supporting modern authentication standards such as: <ul> <li>SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, FIDO2/WebAuthn </li><li>Using platforms like Ping Identity and Microsoft Entra ID. </li></ul> </li><li>Strong understanding of TCP/IP networking and network infrastructure. </li><li>Knowledge of Active Directory, SCIM and JWT. </li><li>Proficiency in Windows and Linux operating systems. </li><li>Experience working in cloud environments such as Microsoft Azure and/or AWS </li><li>Excellent problem-solving skills with a commitment to the highest levels of quality. </li></ul> The following skills / experience are highly preferable for this role: <ul> <li>Proficiency in scripting languages such as: <ul> <li>(Python, PowerShell, Bash/Shell) </li></ul> </li><li>Ability to automate tasks, perform log analysis, and integrate with APIs using scripts. </li><li>Experience with: <ul> <li>Full stack development (front-end and back-end) </li><li>Version control tools (e.g., Git) </li><li>DevOps practices and CI/CD pipelines </li></ul> </li><li>Exposure to Agile methodologies and collaborative development environments. </li><li>A cyber security certification, such as (AZ-104, SC-300, CompTIA, AWS sysops). </li></ul> The Team Your role in the Authentication Controls team will see you supporting SSO products from the main industry vendors in a scaled, distributed, highly available environment. These solutions enable business units throughout Fidelity to offer SSO services in a secure and highly reliable manner, ensuring they in turn can provide products and services to the standards expected by Fidelity customers.

Systems Engineer (Support)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/Mainframe Developer in Durham, NC and Westlake, TX! Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Principal Software Engineer who has experience developing Java applications and is capable of developing enterprise applications for our fixed income and forex financial platforms. The Expertise and Skills You Bring <ul> <li> Bachelor’s degree in Computer Science or equivalent. </li><li> 10+ years of experience developing multi-tier distributed application and Mainframe experience </li><li> Expert level knowledge of REST API development </li><li> Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services </li><li> Experience in developing applications that use multi-threaded processing. </li><li> Familiarity using financial messaging protocols like FIX. </li><li> Familiarity with GIT workflow for code check-ins and review </li><li> /deployment tools and techniques like Jenkins, TerraCore, Concourse, Docker etc. </li><li> You have good knowledge of mainframe legacy systems and technology, particularly MQ messaging, CICS, Cobol, VSAM and DB2 databases. </li><li> Knowledge of migrating mainframe applications to the cloud based distributed systems </li><li> Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications. </li><li> Demonstrated expertise in various relational and non-relational database technologies (ideally Oracle/Redis/Aerospike/DynamoDB) </li><li> Experience in UI Development with technologies like Angular, React and others is a big plus. </li><li> You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools. </li><li> You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments. </li><li> Learning and adapting new concepts &amp; technologies quickly and implementing them successfully. </li><li> Understanding of fundamental design principles for building a modular and scalable platform. </li><li> You build positive relationships with team members and have excellent verbal and written communication. </li><li> Good communication skills, problem solving skills, and a highly professional attitude are essential for this role. </li></ul> The Team Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Senior Software Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Java/Mainframe Developer

Job Description This End User Support position provides end-user technology support for the Fidelity Investments Boston, Mass. location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony</li> </ul> <ul> <li>Analyze and resolve end-user hardware, software and connectivity issues </li> </ul> <ul> <li>Configure workstations for new users and upgrades existing equipment and software</li> </ul> <ul> <li>Configuration/reconfiguration of hardware, including workstations and printers</li> </ul> <ul> <li>Work closely with peers and team members to quickly resolve issues </li> </ul> <ul> <li>Identify, troubleshoot, and diagnose issues </li> </ul> <ul> <li>Differentiate between hardware and software problems and apply appropriate solution</li> </ul> <ul> <li>Provide support and set up for video conference events</li> </ul> <ul> <li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li> </ul> <ul> <li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment</li> </ul> <ul> <li>Work in a change-controlled environment </li> </ul> <ul> <li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li> </ul> <ul> <li>Support work outside of regular hours in order to accommodate business needs</li> </ul> <ul> <li>Accommodate rapidly changing requirements and non-standard requests once approved</li> </ul> <ul> <li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li> </ul> <ul> <li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets.? Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li> </ul> <ul> <li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li> </ul> <ul> <li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li> </ul> <ul> <li>Knowledge of local LAN infrastructure </li> </ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li> </ul> <ul> <li>Knowledgeable of basic networks topology, switches, routers, etc </li> </ul> <ul> <li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li> </ul> <ul> <li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li> </ul> <ul> <li>Strong written and verbal communication skills </li> </ul> <ul> <li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li> </ul> <ul> <li>Develops and enhances customer relationships </li> </ul> <ul> <li>Exhibits positive attitude, works well with other team members, business partners, can do attitude</li> </ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li> </ul> <ul> <li>Industry acknowledged certificates such as CompTIA? A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li> </ul>

End User Technician

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments San Francisco, CA location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support Specialist role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Participate as a subject matter expert – Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analyzation. </li><li>Provide mentorship and act as an escalation point to junior End User personnel </li><li>Lead local IT projects </li><li>Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution. Provide feedback/update relevant knowledge management articles </li><li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony, network infrastructure and wireless LAN </li><li>Elevated proficiencies working in a change-controlled environment - Including opening changes utilization the change management schedule </li><li>Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with all levels of IT and other business partners to quickly resolve issues. </li><li>Differentiate between hardware and software problems and apply appropriate solution or engage the problem management teams </li><li>Provide support and set up for video conference events and basic AV equipment configuration </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window. </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-users' issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li></ul> Skills and Knowledge: <ul> <li>Advanced knowledge in the use of device building/service tools– Microsoft Autopilot, Active Directory, Intune VSphere </li><li>Thorough knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces </li><li>Advanced knowledge supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Excellent written and verbal communication skills </li><li>Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude </li><li>Ability to coordinate with outside vendors </li></ul> Education and Experience <ul> <li>Associate degree or equivalent and 5 years' experience with computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus. </li></ul> The hourly pay rate range for this position is $35.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

Scrum Master The Role As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals. Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives! The Expertise and Skills You Bring <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> The Team Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature high-impact delivery solutions, cultivate an empowered delivery culture with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward business agility. We arefocused on building a highly integrated organization, aimed at maximizing value delivery for Fidelity Brokerage. Our core capabilities include delivery insights, delivery planning &amp; alignment and delivery coaching.

123 Fidelity TalentSource Jobs