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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.\Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>3+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Internal Audit experience in Compliance disciplines</li><li>Consulting experience at large Banks in 1st or 2nd line Compliance departments</li><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Manager Global Servicing Compliance Advisory

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. &nbsp;We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.In this role, the primary position responsibilities will include:<ul><li>Works with the Sales Engineering department to determine the economic feasibility of individual projects and proposal generation.</li><li>Visits existing customers to assess their needs and provides them with customized account management for telephone, cable, data and/or related network services ( VPN/private lines/DIA, etc.).</li><li>Solicits prospective and existing commercial clients to promote increased or economical use of communication services.</li><li>Contacts building owners and developers of new construction of commercial properties to propose exclusive contract with Grande to provide communications needs.</li><li>Explains service usage, using brochures and demonstrating services with customer's CPE or features of IP Centrex, if applicable.</li><li>Complaint resolution of service, bill, and implementation issues to the mutual benefit of the customer and company.</li><li>Comprehensive understanding of voice and data services/products with the ability to recognize sales opportunities and explain applicable service offerings.</li><li>Other duties as assigned.</li></ul>The successful candidate must be:<ul><li>A self-starter who is willing to make as many calls per day as it takes to set over 10 Discovery Meetings per week.</li><li>Mentally tough and willing to take regular rejection.</li><li>Consistent in performing measurable and effective sales behaviors.</li><li>Highly coachable and able to implement feedback from managers and team</li><li>Detail oriented and organized with excellent follow-up skills.</li></ul>Our ideal candidate will possess:<ul><li>Education: High school diploma or equivalent required.</li><li>Bachelor’s degree in Business Administration or Marketing preferred or equivalent relevant industry experience.</li><li>Three (3) or more years of experience in a commercial telecommunications sales environment of PBX, large Key systems (12-lines or greater) and/or data services preferred.</li><li>Excellent verbal and written communication skills.</li><li>Computer literate in Word, Excel and PowerPoint.</li><li>Must possess skills in budget management.</li><li>Able to analyze a commercial customer's total communications requirements for voice and data from viewing customer's operations, equipment and records.</li><li>Excellent interpersonal skills: reads the other person's reactions.</li><li>Good listening and observation skills.</li><li>Preferably minimum of a year of successful sales performance in Account Executive II role at full quota.</li><li>Must possess a valid driver's license with a clean driving record</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary:&nbsp;The base salary range in New York for this position is $95,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York and may not be applicable to other locations.Commissions at plan:&nbsp;Targeted commissions at full attainment are thirty-two thousand, four hundred dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;&nbsp;FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Senior Enterprise Account Executive

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. &nbsp;We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Position Summary:Astound Broadband is currently searching for an Enterprise Account Executive in our DFW market. This position is responsible for sales to enterprise level commercial customers, including large business customers of both internet &amp; telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.A Day in the Life of the Enterprise Account Executive:<ul><li>Conduct proactive sales activities, including cold-calling and knocking on doors, proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention.</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.</li><li>Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li><li>Actively support, promote and advance all aspects of Astound’s Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts</li><li>Ability to sell to C level executives within an organization</li><li>Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning.</li><li>Technical skills related to network and transmission design and local access services</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Minimum 5 years’ experience selling B2B in technology environment</li><li>Exceptional presentation, negotiation and closing skills</li><li>Seasoned experience building a base of business</li></ul>Education&nbsp;and Certifications:<ul><li>2-4 year College degree or equivalent industry related experience</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positions&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Base Salary: The base salary range in Texas for this position is $69,300 - $77,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are thirty-two thousand four hundred annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Enterprise Account Executive

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. &nbsp;We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Position Overview: Astound Business Solutions is currently searching for an Enterprise Account Executive in our greater Lehigh Valley, PA market. The&nbsp; Enterprise Account Executive is responsible for sales to enterprise level commercial customers, including large business customers of both internet &amp; telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>Competitive compensation plan with uncapped commissions</li><li>401k with employer match and immediate vesting</li><li>Gas mileage reimbursement program&nbsp;</li><li>Paid parental leave</li><li>Tuition reimbursement program</li><li>Employee discount program</li><li>Flexible work arrangements including remote opportunities&nbsp;</li><li>Entrepreneurial yet established and growing organization where you can make a true impact!</li></ul>The primary position responsibilities will include, but are not limited to:<ul><li>Conduct proactive sales activities, including cold-calling and knocking on doors, proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention.</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.</li><li>Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li><li>Other duties as assigned</li></ul>Our ideal candidate will possess:<ul><li>Minimum 5 years’ experience selling B2B in technology environment&nbsp;</li><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts</li><li>Exceptional presentation, negotiation and closing skills</li><li>Seasoned experience building a base of business&nbsp;</li><li>Ability to sell to C level executives within an organization</li><li>Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning.</li><li>Technical skills related to network and transmission design and local access services</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Ability to act&nbsp; like an Entrepreneur is a necessary attribute</li><li>Ability to effectively operate in a highly dynamic environment</li><li>Ability to communicate by telephone, correspondence, and in person</li><li>Ability to problem solve and ability to see big picture</li><li>Must have basic computer, typing and mathematics techniques</li><li>Ability to operate standard office equipment, to include personal computer, telephone, printer, copier, facsimile machine, and calculator</li><li>Ability to stay focused and remain composed during peak periods &amp; when dealing with challenging situations&nbsp;</li><li>Must have valid driver's license with clean driving record&nbsp;</li></ul>Base Salary:The base salary for this position is $82,000 plus an uncapped commission plan, and opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;Commissions at plan:&nbsp;Targeted commissions are thirty-two thousand, four hundred dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;&nbsp;FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. &nbsp;We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.&nbsp;At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Astound is currently searching for an Enterprise Account Executive in our New York, NY office.&nbsp;&nbsp;This position is responsible for sales to enterprise level commercial customers, including large business customers of both internet &amp; telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.The primary position responsibilities will include, but are not limited to:<ul><li>Conduct proactive sales activities, including cold-calling and knocking on doors, proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention.</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.</li><li>Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li></ul>Our ideal candidate will possess:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government&nbsp;accounts&nbsp;using relationship management and system sales concepts</li><li>Ability to sell to C level&nbsp;executives&nbsp;within an organization</li><li>Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning.</li><li>Technical skills related to network and transmission design and local access services</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Minimum 5 years’ experience selling B2B in technology environment</li><li>Exceptional presentation, negotiation and closing skills</li><li>Seasoned experience building a base of business</li><li>Must possess a valid driver's license and maintain clean driving record</li></ul>Education<ul><li>High School Diploma or equivalent required</li><li>2-4 year College degree or equivalent experience preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>The base salary in New York for this position is $78,300.00 - $87,000.00 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York&nbsp;and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are thirty-two thousand, four hundred dollars. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

The Enterprise Architecture Lead is a pivotal role responsible for shaping and guiding the technology vision, strategy, and roadmap for Cooper’s Hawk. This individual plays an instrumental part in ensuring that technology investments and initiatives drive value, efficiency, and innovation across the enterprise. Reporting to the VP, Applications, this role collaborates closely with business unit leaders, IT managers, solution architects, and external partners.&nbsp;The Enterprise Architecture Lead serves as a bridge between executive leadership, IT teams, and business units, translating strategic goals into practical, actionable architectural solutions. The role requires a blend of technical expertise, strategic thinking, leadership, and strong communication skills.&nbsp;What You’ll Do:<ul><li>Establish, update, and champion the organization’s enterprise architecture framework, ensuring alignment with business goals and evolving industry standards.</li><li>Lead the development of short-term and long-term IT architecture strategies that support business growth, agility, and digital transformation.</li><li>Act as a liaison between business leaders, technology teams, and external partners to ensure shared understanding and alignment of enterprise architecture objectives.</li><li>Evaluate emerging technologies, tools, and methodologies, recommending investments that promote innovation, improve efficiency, and mitigate risk.</li><li>Develop policies, standards, and best practices for architectural governance, ensuring compliance with regulatory requirements and organizational policies.</li><li>Oversee the design and integration of complex IT solutions, ensuring they fit within the established architectural framework and support interoperability, scalability, and security.</li><li>Identify architectural risks and develop mitigation strategies to ensure the stability, security, and resilience of enterprise systems.</li><li>Establish metrics and KPIs to measure the effectiveness of architectural strategies and solutions, using data to drive continuous improvement.</li></ul>&nbsp;What You’ll Need:<ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s degree preferred)</li><li>10+ years of progressive experience in information technology, with at least 5 years in an enterprise or solution architecture role.</li><li>Proven experience leading architecture initiatives within the restaurant industry.</li><li>Certifications such as TOGAF, Zachman, or equivalent are highly desirable.</li><li>Deep understanding of cloud platforms (e.g. Azure, AWS, Google Cloud), enterprise systems, and integration technologies.</li><li>Experience with digital transformation, modernization, and technology adoption projects.</li><li>Strong knowledge of IT security principles and regulatory compliance standards.</li><li>Demonstrated ability to mentor and develop other architects and technical staff.</li><li>Stakeholder satisfaction and improved collaboration across business units</li><li>Resilient, adaptable, and capable of navigating complex, dynamic environments</li></ul>&nbsp;Compensation Range:&nbsp;Compensation range is $170,000-185,000/year. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.&nbsp;What You’ll Get:&nbsp;&nbsp;<ul><li>Incredible Discounts:</li><ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li></ul><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>Complimentary Gym Membership in RSC Building</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)</li></ul>&nbsp;Cooper’s Hawk is an equal opportunity employer. &nbsp;All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Enterprise Architecture Lead
  

Title: CLSCC Enterprise Application Analyst
Employee Classification:&nbsp;
Institution:&nbsp;System Office
Department: Information Technology
Campus Location: Tennessee Board of Regents System Office
Job Summary
The position will be involved in technical areas ranging from support of enterprise business logic, delivery of new initiatives supporting Ellucian’s Banner ERP, and planning, implementation, and support of the varied ecosystem of 3rd party applications that augment the ERP functionality. This position will also support reporting initiatives and other process improvements as required by campus needs. This entails: • Working closely with functional users to identify needs and problems • Translating functional requirements into technical specifications • Developing innovative solutions utilizing Banner administrative and self-service applications, as well as third-party systems/applications to support and enhance business operations • Working with the Ellucian SMO (Satellite Maintenance Office) as an integrated team • Applying best-practice and established system analysis procedures • Utilizing design and programming concepts, principles and standards. This position is responsible for supporting functional user needs, ERP integrations, and business logic while providing technical support for other student information-related projects for the campus. This position offers the opportunity to work remotely with the occasional need to travel to the System office and community college for in person meetings. 
Job Duties
<ul>
<li>10% - Analyze and evaluate business needs, policies and procedures, federal and state regulations and requirements, available resources and tools, vendor releases and roadmaps, etc. to plan, design, specify guidelines and implement new programs, changes and operating procedures. - (Essential)</li>
<li>55% - Develop and maintain Banner workflows, system integrations and interfaces between Banner and third-party systems/applications. - (Essential)</li>
<li>20% - Interact with functional and technical staff throughout the College community to troubleshoot issues and implement resolutions. - (Essential)</li>
<li>5% - Ensure that system documentation is current. - (Essential)</li>
<li>5% - Communicate and coordinate with other team members to ensure project goals are met. - (Marginal)</li>
<li>5% - Perform other duties as assigned. - (Marginal)</li>
</ul>
Minimum Qualifications
• Bachelor's degree in Information Technology or a related field or Associate’s degree and 4 years of current experience in a related area. • Minimum of 2 years of related work experience • Experience with a programming/macro language such as ProC/PL/SQL and Oracle database analysis • 3 years of experience working in both technical support and end-user support environments 
Preferred Qualifications
• Experience with languages such as Java and JavaScript • Experience with Banner 9 Application development • Experience with Ellucian Ethos platform • Experience in Higher Education • Subject matter expertise in the requirements of an academic institution particularly as they relate to the administration of student data • Experience within the College System of Tennessee (TBR) • Experience in preparing documentation and training materials • Strong desire to develop and grow in knowledge and experience. 
Knowledge, Skills, and Abilities
• Ability to use a variety of advanced techniques and tools to achieve desired application functionality and perform technical problem solving for functional team members. • Technical depth and breadth in middleware administration, software development, and project management coupled with flexibility. • Ability to analyze user information technology needs to design new or modify current applications systems. • Ability to communicate technical material in a clear manner to non-technical individuals • Ability to develop and maintain positive collaborative working environment • Prioritization skills and capacity to manage multiple deadlines • Ability to perform with limited direction, self-starter • Demonstrated customer service skills in past work history • Excellent analytical and problem-solving skills • Excellent interpersonal, oral and written communications skills • Ability to read, write and interpret documents such as operation/maintenance manuals, equipment specifications and procedure manuals • Ability to work after hours support, as may be necessary. 
Physical Demands / Working Conditions

Motlow State Community College


      CLSCC Enterprise Application Analyst
    

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Summary:Bristol Myers Squibb is seeking an experienced and strategic Associate Director to lead the MES (Manufacturing Execution Systems) and Enterprise IT Systems at our Cell Therapy Manufacturing facility at Devens, MA. In this role, you will drive digital transformation and operational excellence in a fast-paced, highly regulated environment, ensuring the implementation and maintenance of GMP-compliant digital solutions.Key Responsibilities:<ul><li>Lead the design, deployment, and continuous improvement of MES and enterprise IT systems that support cell therapy manufacturing operations.</li><li>Ensure compliance with relevant regulatory requirements (GMP, GxP, 21 CFR Part 11) and internal standards for system design, validation, and data integrity.</li><li>Collaborate cross-functionally with Manufacturing, Quality, Engineering, and Informatics to identify and implement digital solutions that enhance productivity and data accuracy.</li><li>Oversee technical teams, vendors, and service providers, managing budgets, contracts, and system lifecycle activities.</li><li>Champion the integration of IT solutions (ERP, LIMS, QMS) to promote seamless operations and drive digital maturity.</li></ul>Qualifications:<ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or related discipline.</li><li>8+ years’ experience in pharmaceutical or biotech manufacturing IT, with at least 3 years in a leadership or management role.</li><li>In-depth knowledge of MES platforms (e.g., Werum PAS-X, Emerson Syncade) and enterprise IT architecture.</li><li>Strong understanding of GMP, GxP, and regulatory compliance in manufacturing environments.</li><li>Proven ability to manage projects, lead teams, and work cross-functionally in a dynamic atmosphere.</li><li>Excellent communication, stakeholder engagement, and problem-solving skills.</li><li>PMP, ITIL, or equivalent certification is a plus.</li></ul>Preferred Experience:<ul><li>Previous experience in cell therapy or biologics manufacturing</li><li>Successful track record of MES/IT implementations and digital transformation initiatives</li></ul>If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Devens - MA - US: $186,070 - $225,467 &amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Associate Director, MES and Enterprise IT Systems

The hiring range for this role is: &nbsp;162,996.28 - 244,494.42This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.&nbsp;This job is also eligible for annual bonusincentivepay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Job Description Summary: Responsible for providing technical leadership, analysis and design facilitation across business, information, technical and solution viewpoints and enterprise architecture. In conjunction with the chief architect, responsible for leading the effective integration of the Enterprise Architecture process with other related processes (i.e., investment, enterprise program, IT portfolio and project management) in the organization.Perform cost-benefit analysis to determine appropriate architectural approaches for multiyear business initiatives and architecturally significant projects. Incorporate Architectural Trade-off Analysis Method (ATAM) and Cost-Benefit Analysis Method (CBAM). Perform top-down, order-of-magnitude estimates for technology development and operational activities. Develop and refine order-of-magnitude estimating models based on previous project actual costs and trends to improve accuracy of estimates. Provide Subject Matter Expert (SME) services to individual projects in the areas of architectural and technology selection decisions. Conduct research in emerging technologies and continuously identify technologies with high-potential business value and specify their appropriate usage in developing business solutions. Conduct technology trends studies and publish trend reports on an annual basis. Develop and integrate technology acceleration and innovation processes with the overall project management practices, E2E process, and software development lifecycle.Responsibilities include but are not limited to: ​<ul><li>Analyze objectives and goals to identify common patterns, leverage points and consistent business needs across multiple business units and initiatives. Develop reference architectures and models for the major architectural domains: business, information, technical, and system architectures. Define multi-year architectural evolution and roadmaps for major products that align with the reference architectures. 25%</li><li>Analyze the business strategy of the Association and of the individual business units to define an IT strategy and enterprise architecture that enables the successful execution of the business strategies. Break down the business objectives and strategies into technical initiatives spanning multiple programs, projects, products, and releases. 25%</li><li>Serve as expert level advisor to business and IT management on architectural and technology topics, best practices, risks and opportunities. Represent BCBSA’s architectural vision and strategic technology positioning at Association, Plan, and Industry-wide forums and events. Write and publish whitepapers and positioning documents representing BCBSA’s vision and opinion on architectural and technology topics with Blue system-wide and industry-wide significance. 20%</li><li>Provide clear direction, coaching and support to business and technical staff on project teams. Recommend, define, and establish cross functional organizational structures that facilitate the successful achievement of architectural consistency and business alignment. 15%</li><li>Define architectural and technology standards. Establish Architecture Assurance processes and integrate them with the overall Association project management practices, E2E process, and software development lifecycle. Operate the BCBSA Architecture Review Board (ARB) as part of the Architecture Assurance process. Develop architectural templates and other standard artifacts to facilitate the Architecture Assurance process. Follow good documentation practices including producing and managing formal artifacts, as well as writing clean, readable, and standards-compliant architectural artifacts. 10%</li><li>Review and approve architectural documents 5%</li></ul>Required Education, Certifications and Experience:Education:<ul><li>Required Bachelor's Degree in Computer Science or Engineering, Information Systems, Business Administration, Engineering or Science field, or equivalent work experience in similar work environment.</li><li>Preferred Master's Degree in Computer Science, Information Systems, Business Administration, or Management</li></ul>Experience:<ul><li>10+ Years IT or software development work experience including enterprise architecture, software and system architecture, business analysis and business process architecture, application system design and implementation, technical team leadership Required</li></ul>Knowledge Skills and Abilities:<ul><li>In-depth knowledge of state-of-the-art programming languages and object oriented approaches in designing, coding, testing and debugging programs</li><li>Extensive use of Project Management methodologies</li><li>Expert level understanding of the health insurance industry preferred</li><li>Advanced analytical and conceptual skills</li><li>Ability to create original concepts/theories for various projects</li><li>Advanced leadership skills</li><li>Ability to perform cost benefit analysis, business case development, and financial justification</li><li>Excellent presentation and communication skills</li><li>Understands and consistently applies the attributes and processes of current application development methodologies</li><li>Strong research skills in emerging technologies and possible application to the business</li><li>Ability to maintain key relationships to achieve business objectives </li></ul>Additional information:<ul><li>Preferred: Minimum 15 years of IT or software development work experience including enterprise architecture, software and system architecture, business analysis and business process architecture, application system design and implementation, technical team leadership.</li></ul>#LI_HYBRID

Blue Cross Blue Shield Association

Lead Enterprise Architect

Company Description <ul><li>By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.</li></ul>Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description The Senior Salesforce Developer is responsible for the design, development, administration, and strategic enhancement of Salesforce and other integrated business systems. This role plays a vital part in delivering scalable, efficient, and high-impact solutions across the Salesforce platform, including but not limited to Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud. The developer collaborates closely with business and technical stakeholders to translate complex requirements into innovative and sustainable solutions that drive organizational success.&nbsp;This role plays a key role in the configuration, optimization, and continued evolution of Salesforce systems for HKS, including Marketing Cloud, Pardot and Experience Cloud. &nbsp;This position is responsible for system enhancements, configuration management, testing and deployments, end-user training, reporting and dashboard creation, and maintaining data integrity. The Senior Salesforce Developer also serves as a primary contact for end users and helps design and verify solutions aligned with business goals.&nbsp;Position responsibilities:The Senior Salesforce Developer is involved in relevant IT projects, leading technical aspects, managing deployments, and supporting integration across systems. Responsibilities include:&nbsp;<ul><li>Manage Salesforce.com and Marketing Cloud applications including configuration, enhancements, and deployments.&nbsp;</li></ul><ul><li>Lead change management efforts, including version control, release planning, and coordinating deployments.&nbsp;</li></ul><ul><li>Partner with stakeholders to gather requirements, propose solutions, and implement enhancements.&nbsp;</li></ul><ul><li>Provide end-user support and deliver training to improve Salesforce adoption.&nbsp;</li></ul><ul><li>Maintain user roles, profiles, access settings, security, and sharing rules.&nbsp;</li></ul><ul><li>Create and manage custom objects, workflows, validation rules, flows, and approval processes.&nbsp;</li></ul><ul><li>Lead integration efforts with third-party systems, collaborating with HKSIT AppsDEV and Central IT as needed.&nbsp;</li></ul><ul><li>Monitor Salesforce releases to identify enhancements and ensure backward compatibility.&nbsp;</li></ul><ul><li>Create department-wide and ad-hoc reports and dashboards based on evolving business needs.&nbsp;</li></ul><ul><li>Document processes and deliver clear technical communication across all levels of the organization.&nbsp;</li></ul><ul><li>Train new staff and serve as a Salesforce and Marketing Cloud subject matter expert.&nbsp;</li></ul><ul><li>Provide support and training for additional systems such as Qualtrics (evaluations), Canvas (LMS), and Drupal (website CMS).&nbsp;</li></ul>Other Responsibilities<ul><li>Adhere to HKS IT protocols regarding supported platforms, data privacy, and security policies.&nbsp;</li></ul><ul><li>Perform additional tasks as assigned.&nbsp;</li></ul> 
&nbsp; Qualifications Basic Qualifications:<ul><li>Minimum of five years’ post-secondary education or relevant work experience</li></ul> 
Additional Qualifications and Skills:<ul><li>3–5 years of Salesforce.com experience, including advanced knowledge of Marketing Cloud and Pardot.&nbsp;</li><li>Proven expertise in Salesforce deployments, sandbox management, and production releases.&nbsp;</li><li>Experience designing and implementing scalable solutions based on stakeholder requirements.&nbsp;</li><li>Proficiency in creating flows, workflows, reports, and dashboards.&nbsp;</li><li>Familiarity with AppExchange packages and third-party integrations.&nbsp;</li><li>Working knowledge of Apex, SOQL, MS SQL, HTML, CSS, Python, or Java.&nbsp;</li><li>Strong communication and documentation skills.&nbsp;</li></ul>Preferred:<ul><li>Bachelor's degree in a technology-related field preferred.&nbsp;</li><li>Experience in a technical role with responsibility for CRM and database tools.&nbsp;</li><li>Experience with Salesforce in an academic or executive education environment is a plus.&nbsp;</li><li>Ability to manage multiple projects, meet deadlines, and handle sensitive data with discretion.&nbsp;</li><li>Stay current with new and emerging technologies, particularly within the Salesforce ecosystem and related enterprise platforms.&nbsp;</li><li>Maintain comprehensive technical documentation for systems, configurations, and processes.&nbsp;</li></ul>Certificates and Licenses:<ul><li>Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li><li>Physical demands and work environment: Normal office environment with hybrid work options. Some after-hours work may be required for releases, incident response, or other time sensitive work.&nbsp;</li></ul>#LI-ES2Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

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