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JOB POSTINGService and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;September 30th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity EmployerPosting Removal Date November 28th 2025

Medina County Board of Developmental Disabilities

Service and Support Administrator

Department: Finance
About Us:
Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.
Are you ready to take your career to the next level? Join our vibrant Denver office as a Legal Administrative Assistant, specializing in Housing and Real Estate Finance. Work alongside talented transactional lawyers in a collaborative, high-energy environment where your expertise will shine. Enjoy a beautiful, modern workspace, on-site fitness center, and a flexible hybrid schedule, three days a week in the office, and achieve the perfect work-life balance.
Why Join Us? 
<ul>
<li>Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.</li>
<li>Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.</li>
<li>Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.</li>
<li>Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service. </li>
</ul>
Your Role: 
As a Legal Administrative Assistant within our Finance team, you will:
<ul>
<li>Provide overall legal administrative support, including extensive document production, redlining and coordinating closing materials.</li>
<li>Ensure fee earners' daily time entries are drafted in accordance with firm and client guidelines; and enter information into firm systems in a timely fashion.</li>
<li>Prepare new business intake forms and open new client matters.</li>
<li>Prepare and submit expense reimbursement diaries and process invoices.</li>
<li>Maintain schedules and calendars, making travel arrangements, updating contacts, and other work as needed. </li>
</ul>
What We're Looking For: 
<ul>
<li>Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.</li>
<li>Communication: Strong verbal and written communication abilities.</li>
<li>Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.</li>
<li>Collaboration: Work collaboratively with team members by assisting other LAAs and fee earners on a regular basis.</li>
</ul>
Required Experience:
A minimum of three years of experience in a legal environment or another professional environment, such as a financial institution, is required. Previous real estate transactional experience in a law firm a plus. Requirements include technical proficiency in Microsoft Office, particularly with Word. Superior organization is needed to oversee file maintenance. Top-notch accuracy, spelling, grammar and proofreading skills necessary. The position also involves the creation and editing of PDFs and Excel spreadsheets.
The salary range for this position is from $75,000- $85,000, which reflects the Firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidate's experience, and qualifications. The ability to work until 6 pm, Monday-Friday is preferred.
Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found <a href="https://www.ballardspahr.com/careers/staff" target="_blank">here</a> in the Careers section of the firm's website.
Ready to Grow with Us?
If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.
At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.
Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.
The firm is not accepting resumes from search firms for this position.

Ballard Spahr LLP

Legal Administrative Assistant

As an Admissions Advisor for a certified Great Place to Work, you will guide prospective students on their path towards a career in healthcare. In doing so, you will help them change not only their own lives, but also those of the patients in their care. You will be a prospective student’s first connection at American Career College, and you will support them through the application and enrollment process.How you can impact:<ul><li>Advise and enroll qualified applicants into programs of study that are beneficial to the students’ career objectives and academic needs in an efficient and supportive manner.&nbsp;</li><li>Build relationships with prospective students primarily through phone and email communications.&nbsp;</li><li>Prioritize the university’s philosophy of truly caring about students.&nbsp;&nbsp;</li><li>Treat prospective and enrolled students with professionalism and respect.&nbsp;</li><li>Establish a strong and up to date understanding about specific programs, program objectives, enrollment process, requirements, and content offered by the university to make a complete and factual presentation to prospective students and other interested parties.</li></ul>Your experience includes:&nbsp;&nbsp;&nbsp;<ul><li>Experience in marketing or related environment preferred.</li><li>Experience with MS Office.&nbsp;</li><li>Experience with data entry and multi-line phone aptitude.&nbsp;</li><li>Experience with reception and telephone techniques.</li></ul>Education:&nbsp;&nbsp;<ul><li>High school graduate or equivalent required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

American Career College

Admissions Advisor ACC

At American Career College, we share a&nbsp;passion for students and transforming healthcare education!&nbsp;As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.&nbsp; As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career. At American Career College, you will have the opportunity to share your expertise and passion with the next generation of nurses.You will make an impact by:&nbsp;&nbsp;<ul><li>Providing leadership in managing and implementing a comprehensive post-secondary program for delivery in support of College, campus, and/or departmental goals in order to assure compliance with programmatic accreditation and/or licensure, internal consistency, and graduate outcomes that meet workplace and placement expectations</li><li>Participating in budget preparation and fiscal administration, curriculum development and coordination, determination of teaching assignments, supervision and evaluation of faculty, and selection/coordination of program specific external clinical facilities, teaching responsibilities in the classroom and facilitating strategies for passing of the certification/licensure examination</li><li>Providing professional leadership and support for teaching faculty; serves as a mentor and facilitator for faculty assigned; and enables an environment which fosters creativity, responsiveness, and self-responsibility.</li></ul>Your Experience Includes:&nbsp;<ul><li>Two (2) years' experience teaching in pre- or post-licensure registered nursing programs.</li><li>Meet one of the two following requirements:<ul><li>One (1) year's continuous, full-time or its equivalent experience in direct patient care as a registered nurse; or</li><li>Equivalent experience and/or education, as determined by the board</li></ul></li></ul>Education:&nbsp;<ul><li>A minimum of a master's degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education which includes course work in nursing, education or administration required.</li><li>Current unencumbered Registered Nurse License in California required.</li><li>Current CPR Card.</li><li>American Heart Basic Life Support (BLS) Certification.</li><li>Must have approval by the Board of Registered Nursing (BRN) prior to assuming the role of Director of Nursing.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Campus Associate Director Nursing  (Clinical) ADN Program

American Career College, we share a&nbsp;passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career. At American Career College, you will have the opportunity to share your expertise and passion with the next generation of Radiography Technicians!You will make an impact by: <ul><li>Working closely with the Clinical Faculty and Coordinators to develop, secure and maintain clinical sites and contractual agreements for our Radiography Technician Program.&nbsp;</li><li>Identifying clinical sites which support the student clinical requirements.</li><li>Striving to develop strategic, enduring relationships with facilities that lead to outstanding placement opportunities to American Career College graduates.</li></ul>Education:<ul><li>Bachelor’s degree required or relevant experience.</li></ul>Your Experience Includes:&nbsp;<ul><li>A minimum of 2-3 years previous experience working in healthcare or clinical sites, placing students, and coordinating related documents preferred.</li><li>Knowledgeable of medical community and established relationships with professional memberships.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Manager, Clinical Partnerships (Radiography)

Job Title Administrative Services Asst Senior Requisition Number RE52111 Working Title HR Administrator Department Name 81070:ANIMAL AND FOOD SCIENCES Work Location Lexington, KY Grade Level 43 Salary Range $19.18-30.68/hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification None. Physical Requirements Sitting for long periods of time. Shift Monday-Friday; 7:00 am-3:30 pm. Job Summary The Department of Animal &amp; Food Sciences in the Martin-Gatton College of Agriculture, Food and Environment is seeking a dynamic, detail-oriented, and collaborative professional to join our team the department HR Administrator. The person in this position must exhibit leadership, good judgement, initiative, efficiency, business knowledge, be team oriented, maintain emotional intelligence, provide support to the department by providing a full range of Human Resource support, including running payroll, posting positions, preparing offer letters, on-boarding and off-boarding, supporting Chair and Business Officer, providing oversight as well as support, maintaining records, other activities as needed. Responsible for Payroll, administration of departmental Human Resource activities, Business Office management support, and have A/P and A/R experience. The department is committed to promoting work-life balance by offering hybrid work arrangements that allow for some amount of remote work. Why Join Us? At the Martin-Gatton College of Agriculture, Food and Environment, you’ll find a community that values collaboration, growth, and recognition. Benefits of joining our team include: <ul><li>A formal mentoring program to support your professional development</li><li>Access to a staff development fund for continued learning and skill building</li><li>Dedicated staff recognition programs that celebrate your contributions</li><li>A shared commitment to making the University of Kentucky the University of, for, and with Kentucky</li></ul> Join us in shaping the future of teaching and learning—where innovation meets impact. For additional information the Animal and Food Sciences department please click here. To find out more about M-G CAFE and how the college supports the mission of this being the University of, for, and with Kentucky, Click Here. IEBC (Internal Employee Being Considered). Skills / Knowledge / Abilities Proficient in MS Word, Excel, SAP, Tableau, and knowledge of Policy &amp; Procedures. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 11/04/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Administrative Services Asst Senior

Job Title Clinical Trial Compliance Administrator Requisition Number RE52097 Working Title Department Name 40133:Clinical Research Support Office Work Location Lexington, KY Grade Level 46 Salary Range $52,021-85,800/year Type of Position Staff Position Time Status Full-Time Required Education PhD Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 1 yr Required License/Registration/Certification None Physical Requirements sitting for long periods of time; repetitive motion related to computer use Shift Fully remote Monday-Friday, 8:00 am-5:00 pm EST Job Summary Shape the Future of Clinical Research Administration at the University of Kentucky Wildcat Wisdom, Kentucky Innovation – Supporting Discoveries, Transforming Outcomes! Why Join Us? The University of Kentucky’s Clinical Research Support Office (CRSO) is seeking a dedicated and skilled Clinical Trial Compliance Administrator. This vital role supports and enables groundbreaking clinical research across the University. About the Role: This position is eligible to be fully remote. The position serves as an education and compliance expert regarding federal regulations governing ClinicalTrials.gov. ClinicalTrials.gov is a registry and results database of publicly and privately supported clinical studies of human participants conducted around the world. Clinical research trials must be registered and reported in the publicly accessible database as required by Food and Drug Administration, National Institutes of Health, International Committee of Medical Journal Editors, and the Centers for Medicare and Medicaid Services. This position will administer the University of Kentucky’s ClinicalTrials.gov program, including registration and reporting. The position is responsible for writing, implementing, and maintaining Standard Operating Procedures and University policies, developing training programs for investigators, providing one-on-one assistance for investigator-initiated trials, preparing reports to ensure compliance and to keep institutional leadership updated, and coordinating the program with other compliance offices including Office of Sponsored Projects Administration, Office of Research Integrity, and Office of Corporate Compliance. The University of Kentucky uses equivalencies in determining if a potential applicant meets the minimum education and experience. Related experience can be substituted for education. Click here for more information about equivalencies: <a href="http://www.uky.edu/hr/employment/working-uk/equivalencies" target="_blank">http://www.uky.edu/hr/employment/working-uk/equivalencies</a> Why Clinical Research Professionals Choose University of Kentucky <ul><li>Top 10% of Academic Medical Centers Nationwide: Recognized as a leader in research excellence and innovation.</li><li>Forbes’ Best Large Employers: Ranked among the Top 100 Employers Nationwide in 2024 and named one of Kentucky’s Best Employers on Forbes’ America’s Best-In-State Employers list.</li><li>1 of 34 Universities Nationwide: Holds the prestigious trifecta of research designations in cancer, aging, and translational science.</li><li>Flexible Remote Work Options: Enjoy the convenience of fully remote or hybrid roles while supporting groundbreaking research.</li><li>Professional Development Opportunities: Engage in interdisciplinary collaborations, virtual conferences, and training programs to advance your career.</li></ul> Want to learn more about the Department? The Clinical Research Support Office (CRSO) provides support to investigators and study teams conducting clinical research, including clinical trials. Services provided by the CRSO include maintaining a clinical trial management system (CTMS), conducting coverage analysis, developing study budgets, negotiating payment terms with sponsors, and regulatory services. More information can be found at: <a href="https://research.uky.edu/clinical-research-support-office" target="_blank">https://research.uky.edu/clinical-research-support-office</a>. Interested in what UK Benefits have to offer? The University of Kentucky is proud to offer a benefits package that helps us recruit and retain the very best faculty and staff. In addition to your take-home pay, your benefits package is a major component of your total compensation at UK. These benefits include our 200 percent match on eligible retirement contributions; competitive health, dental, and vision coverage; tuition benefits for classes at UK, and much more. To learn more about these benefits, please visit: <a href="https://hr.uky.edu/employment/our-benefits" target="_blank">https://hr.uky.edu/employment/our-benefits</a>. Ready to Make a Difference in Clinical Research Administration? Are you ready to take the next step in advancing clinical research and innovation? Join us in UK’s Clinical Research Support Office as the next dedicated Clinical Trial Compliance Administrator and play a pivotal role in supporting groundbreaking projects that shape the future. Driving Clinical Research Excellence – Apply Today! Skills / Knowledge / Abilities Significant Clinical Research background in health related, research, or clinical field required. Ability to communicate for effective relationships; ability to establish working relationships across a variety of departments, centers, and administrative offices; current and relevant experience with analysis and reporting of data, preferably related to clinical trials; knowledge of University policies and procedures and federal regulations Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 11/10/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Clinical Trial Compliance Administrator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Commercial Servicing is hiring Customer Care Professionals for our Inbound Program Administrator Servicing Phone Teams (Tier 4). As a Customer Care Professional, you add incremental value on every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the client, including relevant products and services and membership privileges. Other responsibilities include continuously improving on the customer experience, building rapport, understanding customer needs, and handling objections. You will provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. &nbsp;Responsibilities may include:<ul><li>Implementing Customer First Call Flow on a consistent basis, understanding and delivering on Customer First behaviors and principles</li><li>Providing expert level service to major corporations regarding all aspects of Corporate Card programs, including general account maintenance, 1st level troubleshooting with American Express tools, consultation on various products, etc.</li><li>Demonstrating the ability to address immediate client need and provide relevant value to the client; while engaging in a consultative conversation ensuring you are adding value to each call&nbsp;</li><li>Primary contact for assisting with web-site navigation and MIS reporting/maintenance</li><li>Encouraging expansion of card programs through focused sales strategies and enrollments</li><li>Continuously improve on the customer experience, including building rapport, understanding customer needs, handling objections, and streamlining the experience for the Program Administrator.&nbsp;</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and proceduresMinimum Qualifications</li><li>2+ years experience servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Exceptional interpersonal and relationship building skills with the ability to analyze and assesses the needs of the clients</li><li>Excellent communication and written skills</li><li>Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy</li><li>Work independently in a structured environment with minimal supervision Effective and accurate decision-making skills</li><li>Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation skills required</li><li>Working knowledge of MS Office products</li></ul>Additional InformationLocation: Hybrid- American Express Phoenix Service Center (Canyon) &nbsp;Hours of Operation: Monday-Friday 5am-6pm MST&nbsp;Salary Range: $20.00 to $22.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

U.S. Program Administrator: Commercial Servicing

Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.Pay Range$102,400.00-$153,600.00 AnnualThis is the base salary pay range that an applicant can expect to make upon hire. &nbsp; Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.&nbsp;The Senior Industrial Security Administrator position exists to implement and provide escalation support for IT manufacturing automation technology in partnership with JM's engineering teams and IT. This role is responsible for manufacturing architectures including data historians, plant control systems, inventory label applications, data historian architectures, Human Machine Interface (HMI) technology, plant energy systems and environmental systems.Your Day-to-Day: 1. Technology Deployment: Lead deployment of inventory label applicators, industrial infrastructure, historians and other Industrial Systems technology;<ul><li>Responsible for data historian rollouts, historian optimization, control systems, and or Industrial Systems infrastructure.</li><li>Ensures that architectures are documented and understood.</li><li>Ensure training to first level support is provided.</li></ul>2. Plant Project Management: Assist plants with large capital projects to ensure that Industrial Systems technology is functional. Projects are often complex and cover multiple technical areas such as network, HMI, historians, security, and control systems.3. Operational Support: Maintains documentation for Process Control Networks (PCN) in all North American sites. Resolve possible root causes found in production environments. Establish practices for supporting controls systems communication and assist first level support in production outages.4. Industrial Systems Strategy: Work with IT architecture groups, business engineering teams and the manager of the Industrial System Group to establish and maintain the global roadmap for manufacturing automation technology.5. Engineering Integration: Builds relationships with plant engineers on projects and general support. Reviews plant capital projects based upon standards established between IT and Engineering6. Engages IT teams in pre-engineering work for capital projects.7. Helps ensure that shop floor systems are connected to historians and other IT systems 10%8. May be required to perform other related duties as assignedWhat You Bring to the Team: <ul><li>Bachelor's degree with a minimum of 5 years of IT experience with a minimum of 3 years Industrial System experience.</li><li>Demonstrated business skills and an understanding of IT and manufacturing operations</li><li>Must be an Expert in at least one technical discipline and have a solid understanding of a second one.</li><li>An expert in a technology, has deployed multiple systems without significant outside technical assistance and has been the final point of technical escalation.</li><li>A solid understanding would include medium sized deployments and / or support for a given technology. The three technical disciplines are Industrial Systems Infrastructure, IS Historians, and IS Control Systems.</li><li>Industrial Systems Infrastructure.</li><li>Experience deploying and or supporting Local Area Network (LAN) technology in an ICS environment (understanding should be at a Cisco CCNA level)</li><li>Experience deploying and supporting Windows Server and Desktop systems in an active directory in an ICS environment. Experience securing an ICS environment using best practices in the industry such as ISA99.</li><li>IS Historian / Wonderware Platforms</li><li>Proven ability to deploy and support data historians in a manufacturing environment.</li><li>Experience integrating shop floor technology to controls processors in order to connect historians.</li><li>Experience managing Wonderware application environments to create systems utilized by environmental systems, reporting, or alerting functions.</li><li>IS Control Systems</li><li>Experience deploying Honeywell DCS, Rockwell SE, and / or Siemens platforms.</li></ul>System administration and system maintenance processes for at least one of these environments:<ul><li>Experience supporting production plant environments with a track record for identifying, correcting and communicating root cause issues.</li><li>Working knowledge of controls, network, and server/historian technologies.</li><li>Strong presentation skills.</li><li>Proficient in Microsoft Word, Excel, PowerPoint, Outlook</li><li>Strong interpersonal, verbal, and written communication skills</li><li>Strong presentation skills</li><li>Ability to interface at all levels of the organization, both internally and externally</li><li>May be required to lift, carry, push or pull up to and including 50 pounds</li><li>Heavy travel required (30 or more days per year)</li><li>Work environment is typical of a manufacturing facility (may be exposed to environmental conditions of cold, heat, high noise levels, moving mechanical parts, heights, dust/mist/gas/fumes, extensive walking or climbing, etc.)</li></ul>This is a fully remote position, however being on Central, Mountain or Pacific Time zone is preferred and near a Johns Manville location.Johns Manville is not currently sponsoring employees for this role. Applicants must be authorized to work for any employer in the U.S.&nbsp;#LI-MA1#LI-REMOTEPlease Keep in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.&nbsp;Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.Diversity &amp; Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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