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Lecturer in Music Therapy Services (2025-2026 Academic Year)UIW MissionPosition SummaryThe Department of Music invites part-time faculty candidates for Lecturer in Music Therapy Services within the College of Humanities, Arts, and Social Sciences. This faculty position will teach Music Therapy Practicum in UIW's Music Therapy Services Center and will also provide support to the Music Therapy Service Center, based on the Center's schedule.In all matters, faculty are expected to maintain the highest standards of professional ethics consistent with the UIW Mission. Official duties and responsibilities of part-time faculty members at the university include teaching and professional activities as assigned.Essential FunctionsBasic Instructional Duties:• Prepare course outlines and teach Music Therapy Services course based on approved departmental syllabi; prepare and deliver consistent, interactive lectures.• Prepare and administer timely and meaningful assessments for assigned courses.• Work collaboratively with departmental faculty to ensure standard curriculum outcomes are met.• Be available outside of class to help students learn as well as answer their questions (1 hour per 3-hour class, physically and/or electronically); incorporate and supervise undergraduate music therapy students for 10-week practicum placements with MTSC clients.• Observe and assist undergraduate music therapy students for advanced practicum placements with MTSC clients. Evaluate music therapy students at midpoint and endpoint of each 10-week practicum and advanced practicum students at the end of each semester.• Adhere to UIW Faculty Handbook policies and processes including timely record keeping of student activities, fair and equitable evaluation of student performance, and timely feedback to students regarding their performance in the course.• Conduct respectful relationships with faculty, staff, and students both in and outside the classroom.• Maintain contact with the department chair and participate in meetings upon request.• Perform other duties as assigned.Music Therapist Duties:• Design, coordinate, and provide music therapy services and programs for a variety of patient and community populations.• Perform interventions utilizing music therapy techniques and skills as appropriate for the age, condition, and needs of the patient or group served.• Document patient information, therapy provided, feedback, and results.• Perform initial and ongoing assessments of patient's condition and needs.• Perform other clinical duties as assigned.Job DutiesKnowledge Skills and Abilities• Ability to perform music therapy assessments, treatment planning, and treatment implementation based on the needs of individual clients.• Knowledge of the clinical needs of relevant clinical populations.• Knowledge of appropriate music therapy techniques and interventions.• Knowledge of relevant HIPAA and FERPA privacy considerations.• Ability to provide constructive feedback to students in both written and verbal form.• Ability to communicate effectively and efficiently with students, clients, and other professionals both verbally and in writing.• Ability to document in a timely and accurate manner.• Ability to work constructively in a collaborative environment.• Ability to work independently.• Ability to interact with constituents in a positive, friendly, and helpful way.• Ability to work effectively with individuals from diverse communities and cultures.• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.Required EducationBachelor's Degree in Music Therapy from an AMTA-approved program.Required Work Experience• Teaching and/or supervising experience in music therapy or related field.• Two (2) years of clinical music therapy experience with a variety of populations.Preferred Qualifications• Master's Degree in Music Therapy or related field.• Prior experience supervising undergraduate music therapy students.• Neurologic Music Therapist designation.• Experience working with brain injury, IDD, military, and mental health populations.• Functional Spanish.Required Certifications, Licenses or Registrations• Music Therapist, Board Certified (MT-BC).• CPR/First Aid Certification.• Professional Liability Insurance.Work HoursBased on Center’s schedule.Physical Demands• Ability to lift and move up to 25 lbs of instruments;• Ability to reach overhead, bend, squat to facilitate music therapy interventions.Posting Number: UN966POJob Type: Part TimeJob Category: FacultyDesired Start Date: 08/25/2025Position End Date (if temporary):Reports To: Dean, College of Humanities, Arts and Social SciencesSalary: $3600/classOpen Date: 07/18/2025Close Date:Open Until Filled: YesSpecial Instructions to ApplicantN/A.To apply, visit <a href="https://apptrkr.com/6394001UIW" target="_blank">https://apptrkr.com/6394001UIW</a> is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-2ca61227f5eaf248a03c3027c7a08e9e

University of the Incarnate Word

Lecturer in Music Therapy Services (2025-2026 Academic Year)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Full Stack Engineer in Smithfield, RI or Merrimack, NH! <h3>Principal Full Stack Engineer</h3> <h3>The Role</h3> The Fidelity Institutional Wealth Management Services group is looking for top, full stack engineer talent with a passion for crafting and delivering software solutions to be part of its diverse, globally distributed team of IT professionals responsible for the development and maintenance of IWMS client platforms and offerings. In this role you will use your knowledge of software development, platform integration, and cloud computing to modernize a diverse suite of applications that support our intermediary (clearing and custody) business! You will be a member of our team collaborating with product management, architecture, engineering, and technology partners to innovate, design, and deliver highly scalable applications and platforms using Agile methodologies. <h3>The Team</h3> The IWMS Platform &amp; Technology domain is within the Fund and Brokerage Operations &amp; Technology division. IWMS exists to enable our business partners to win their respective marketplaces by crafting, building, and maintaining the technology platforms and products of Fidelity’s Institutional business units. The Account Authorization and Search squad is part of the Operations Experience and Platform Foundations product area supporting modernization of legacy capabilities. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor's or master’s degree in Computer Science, Software Engineering or related field </li><li>Superior communication skills and experience mentoring junior developers </li><li>9+ years of relevant full stack development experience developing, and maintaining multi-tier applications </li><li>Strong expertise with the following desired skills: Java/JEE, Spring/Springboot, RESTful Services, Cloud (AWS), SQL, NoSQL, Python, Test and Deployment technologies, Kubernetes </li><li>Experience with API design &amp; development, AWS (Cloud) Migration, Data Design, Batch Processing, Workflow/Process Automation and UI </li><li>Cloud skills working with AWS EKS/ECS and AWS handled solutions such as Lambda, SQS, EC2, S3, CloudWatch and IAM roles/polices </li><li>Terraform experience preferred, CloudFormation Templates </li><li>Experience using logging/observability tools such as Datadog, Splunk and ELK Stack </li><li>Solid CI/CD skills including full scale security and quality testing, build and deployment automation </li><li>Proficiency with front-end frameworks, libraries, and related technologies a plus </li><li>Good analytical, communication and preparation skills and the ability to run with multiple tasks at a given time </li><li>Proficient with Agile methodologies </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Deliver high quality, timely, efficient and maintainable software solutions in an agile environment to meet functional and non-functional business requirements </li><li>Actively contribute to and improve engineering practices such as code and design reviews, source control strategy, environment strategy, testing automation and CI/CD pipelines </li><li>Work with product owners, peer technologists and architects as required to deliver technical improvements to the platform </li><li>Develop an understanding of the business domain and actively participate in technology discussions with partners </li><li>Investigate creative practices and share them with your teams </li></ul> Please see the below pay rate range for the work location of Rhode Island only: $70.00-$115.70 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

Principal Full Stack Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior UX Designer to work in Fidelity’s Charitable group in Westlake, TX! Fidelity Charitable is looking for a Senior User Experience Designer who is passionate about making charitable giving simple and effective. We are crafting digital experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars. It’s a fast-paced environment where decisions are customer-centric, data-focused, collaborative, and iterative. <h3>The Team</h3> This role is part of the UXD &amp; Digital Experience team creating experiences for donors, advisors, and internal associates. This role supports 2 agile teams and will work with their squads daily while reporting to the Director of Design. You’ll partner with analysts, business strategists, and developers to bring the work to life. <h3>The Expertise You Have</h3> <ul> <li>7-10+ years of UX experience preferred </li><li>5+ years on agile teams delivering value in digital products preferred </li><li>Experience organizing, conducting, and/or using research to support evidence-focused design decisions a must </li><li>A digital portfolio we can review online is required </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Ability to understand and empathize with customer needs, motivations and behaviors, and translate them into compelling design </li><li>A drive to design the overall end-to-end user experience – from the big picture (the overall user experience and consistency across an entire product) down to specifics of UI layout for a feature or flow </li><li>Ability to create sketches, wireframes, user flows, mockups, prototypes, and other product artifacts to effectively communicate the why behind your designs while aligning with product requirements </li><li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing </li><li>Must have experience with and be comfortable working in a rapid, iterative software development process </li><li>Effective communication as a writer, presenter, and facilitator with the ability to give and receive feedback as a collaborator within various teams and design skill levels </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Creativity, imagination, and curiosity </li><li>Meticulous and highly developed organizational skills including the ability to prioritize tasks and meet deadlines </li><li>Operational understanding of digital tools like Figma, Jira, and Confluence preferred </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Collaboration with other UX designers and stakeholders </li><li>Improving our digital experience to help deliver value to donors, advisors and, in turn reduce issues for our service delivery teams. </li><li>Connecting people across the organization to align on a common opportunity space and facilitate idea generation. </li><li>Identifying or conducting user research to understand the customer problems to address </li><li>Demonstrating to others ‘how’ and ‘why’ design decisions are made. </li></ul>

Senior UX Designer

<h3>Job Description:</h3>This role is a Senior Support Engineer that provides production services support to the telephony environment. The EC3-PS team provides 24x7x365 production services support to voice, chat, and email platforms as well as digital call recording. This team interacts with all the technical teams across the firm daily (Network Engineering, Development squads) as well as the firm’s business units as part of our day-to-day role to maintain environment stability.The Expertise You Have and The Skills You Bring<ul><li>Bachelors degree in computer science, engineering or a related field.</li><li>Prefer 5+ years experience in a highly technical production support role.</li><li>Genesys on Prem experienced preferred.</li><li>Experience with NICE digital call loggers.</li><li>Solid understanding of SIP, VOIP and telephony infrastructure.</li><li>Experience with all Genesys on prem components – SIP, WDE, routing</li><li>Familiarity with tools such as Wireshark and log analyzers.</li><li>Effective communication skills, ability to work across teams, strong presentation skills.</li><li>Strong troubleshooting skills for voice, chat, email and IVR flows.</li><li>Scripting or API integration a plus.</li></ul>The Value You Deliver<ul><li>Acting as an individual contributor this role will provide advanced level support to the telephony environment. </li><li>Lead troubleshooting calls with ability to understand network topology and terminology.</li><li>Respond to work items through proactive alerting and reactive ServiceNow cases.</li><li>When assigned attend project meeting status calls and report back to the wider team.</li><li>Participate in on call rotations.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Systems Services & Support

<h3>Job Description:</h3>Fidelity Investments is looking for an outstanding technology leader to assume a key role as the Director of Systems Services and Support within the Electronic Data Transmissions team (EDT). EDT serves as the primary entry and exit point for a wide variety of client and participant data. Core to its mission is creating self-service offerings that enable frictionless uptake by stakeholders and automations that enable scale. EDT is also responsible for the upkeep and modernization of the file-transfer environment. With oversight of the team, the individual in this role will have opportunities daily to build internal and external relationships with key stakeholders and to have a direct and positive impact on Fidelity’s business.The Expertise You Have and The Skills You Bring <ul><li>An experienced technical leader with strong problem-solving, organizational, and analytical skills</li><li>Prior people management experience with a technology or technology operations team</li><li>5+ years of working experience with Linux and Windows servers, network and file transfer protocols, and encryption technology.</li><li>Automation, batch, and data support experience using JCL, TSO, SQL, ISPF, Control-M, and Python</li><li>Familiarity with IBM mainframe, distributed application architecture, and CSP services</li><li>Effective communication skills, both oral and written, as well as the ability to communicate across diverse communities of business and technical resources, including upper management</li><li>Demonstrated curiosity and interest in learning new skills</li><li>Strong customer focus and customer satisfaction orientation</li><li>Release management and on-call production support experience</li></ul>The TeamEDT is part of the Production Services / SRE department within Fidelity’s Enterprise Infrastructure &amp; Operations business unit. EDT works closely with client-facing business teams, technology support teams, and third parties to configure, support, and maintain ~20k file transmissions on behalf of Fidelity’s Workplace Investing business unit. The team has presences in multiple US locations and in India.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Systems Services and Support

Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!You will make an impact by: &nbsp;<ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students. </li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities. </li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation. </li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul>Your Experience Includes: &nbsp;<ul><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul>Education: Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.<ul><li>Master’s degree in nursing</li><li>Professional nurse licensure required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Adjunct, Nursing Instructor, Intermediate Medical-Surgical Nursing

Adjunct, Nursing Instructor,  Intro to Professional Nursing

Adjunct, Nursing Instructor, Pharmacology

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="https://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description Job Summary:Project Zero is a research unit in the Harvard Graduate School of Education. Its mission is to understand and enhance learning, thinking, and creativity in the arts, as well as humanistic and scientific disciplines, at the individual and institutional levels. 
Based at Project Zero, the project called "Assessing Efforts to Nurture Character and Ethics in Higher Education” is working with colleges and universities to assess courses, programs, and whole school missions aimed at encouraging students to think “beyond the self.” In other words, we are collecting empirical evidence that will show whether, and if so, how, the college experience can broaden one’s sense of responsibilities to the campus community, a profession, society, and the world. We look to investigate the “value add” of courses, programs, and mission in higher education focused on character and ethics. 
 
Job Specific Responsibilities:A RA II will be responsible for assisting with and engaging a broad range of associated tasks:• PREPARING FOR STUDIES: Responsible for recruitment of participants, scheduling interviews, focus groups, and surveys; tracking data collection activities; deidentifying and organizing data for analysis in alignment with IRB protocols. 10%• DATA COLLECTION: Participate in data collection, including, semi-structured interviews with students and alums, survey development and dissemination, and collection and organization of de-identified student work products. 40%• DATA ANALYSIS: Prepare memos and contribute to reports to document, analyze, and make sense of qualitative data and insights from piloting. This will involve thinking holistically about the project and what we are learning from working with faculty and administrators, students, consultants, and researchers at other colleges and universities. 20%• ENGAGEMENT WITH FACULTY AND ADMINISTRATORS: Participate in meetings with educators who want to co-construct a project with us and/or are using our resources, maintain a database and track insights, and prepare reports for the team. 10%• LITERATURE REVIEW: Help organize and make sense of what we are learning, including by preparing written reports that link insights to relevant literature. Prepare annotated bibliographies as needed. 10%• WRITING: Support the development of written summaries, reports, and communication that showcase examples of work with various institutions/faculty and administrators. 5%• TEAM PARTICIPATION: Actively participate in regular meetings to provide regular feedback and updates to PI(s) and other members of the team. 5% Qualifications Basic Qualifications:College background or equivalent experience, one to two years of related work experience (relevant coursework may count towards experience), and knowledge and specific experience with teaching/school settings. Strong organizational skills, attention to detail, some knowledge of qualitative research methods, and good communication are requirements.Any candidate wishing to be considered must supply a cover letter in addition to their resume showing that they meet the required basic qualifications.This position is a term appointment for one year from the date of hire, with a strong possibility of continuation. Additional Information <ul><li>Appointment End Date: One Year From Date Of Hire</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): </li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity<ul> 
</ul></li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 053. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Research Assistant II Non-Lab

The Team Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The current contact call center platform resides on Genesys but candidates with an SRE background interested in learning the current platform and exploring other solutions for the contact call center platform are encouraged to apply. The Expertise You Have <ul> <li>Minimum 10 years voice/digital experience </li><li>Strong leadership and organizational skills </li><li>Excellent communication and presentation skills with strong problem solving and analytical skills </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP </li><li>Familiarity with Docker and container-based development and deployment practices </li><li>Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible </li><li>Proficiency managing, configuring and tuning Linux operating systems </li><li>Working knowledge of VoIP, SIP and data applications/networking </li><li>Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions </li><li>Examine customer needs to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs </li><li>Softphone software installs, configuration and troubleshooting </li><li>System backups and reboots </li><li>Documentation of process and procedures as assigned </li><li>Ability to troubleshoot problems, perform dev unit testing/quality assurance, and support user acceptance testing to ensure successful project implementations. Provide the appropriate level of documentation and transition information for project efforts for application support and knowledge sharing as desired by methodology. </li><li>Experience supporting 24/7, continuous availability production environments </li></ul> The Skills that are Key to this role <ul> <li>You own the outcome by taking personal accountability for delivering strong results </li><li>You can collaborate with others in a team-oriented, fast-paced environment </li><li>You create clean and testable code that can be used as an example to less experienced engineers </li><li>You question the way things are done, always seeking to improve the productivity of the team </li><li>You can make the complex understandable. Solve complex problems, not just detect them </li><li>You believe automation is key to produce high quality software at an increasingly faster pace </li><li>Passion and intellectually curiosity to learn new technologies and business areas </li><li>Translate architectural standards into application level design </li><li>Creating intuitive solutions to real world business problems </li><li>Excellent facilitation, influencing and negotiation skills </li><li>Excellent communication skills, both through written and verbal channels </li><li>Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate </li></ul> The Value You Deliver <ul> <li>Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit </li><li>Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability </li><li>Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform </li><li>Simplifying the complex through consistency, refactoring and repeatability </li><li>Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers </li><li>Improving monitoring &amp; telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive </li><li>Helping lead support teams through incident management and crisis management </li><li>Leading end to end sub initiatives </li><li>Supporting and communicating relevant IT governance policies, procedures, and processes </li></ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

1,333 Education / Training Jobs