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Service Desk Specialist (Short Term Contract) The IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to effectively elicit essential details from the user. Responsibilities: <ul> <li>Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents </li><li>Diagnose and troubleshoot hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mindset </li><li>Evaluate documented resolutions and analyze trends </li><li>Support several types of end users, from software engineers and financial associates to top executives </li></ul> Qualifications: (Required) <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 60 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> Additional Considerations <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul>

Fidelity TalentSource

Service Desk Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/AWS Software Engineer in Westlake, TX! The Role The FFIO Technology team is looking for an experienced Senior Java/AWS Software Engineer to join their team to deliver next generation pricing platforms in the cloud as part of a multiyear pivotal initiative to modernize and improve pricing capabilities. The position is based in Westlake, Texas and will do complex, hands-on development. The Expertise and Skills You Bring <ul> <li>A solid and strong foundation in software engineering – 8+ years’ experience </li><li>Expert and comfortable with core Java 8+ technologies, Spring Boot, and advanced multi-thread programming </li><li>Understanding of AWS or other cloud platforms and containerization technologies such as Docker and Kubernetes/Helm </li><li>Experience with the following technologies: Spring 6.x\Spring Boot 3.x JPA, REST/Web Services, Maven, XML, Apache Tomcat, Swagger, Kafka </li><li>Experience working on a trading application strongly preferred </li><li>Experience with SQL and stored procedures. Oracle database preferred </li><li>Strong understanding of Angular framework and Typescript is nice-to-have. </li><li>Experience building and deploying cloud enabled applications using 12 factor design. </li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins </li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks </li><li>Work well in both a small agile team and independently, having a strong user focus </li><li>Strong analytical, communication, and organizational skills and the ability to handle multiple tasks at a given time </li></ul> The Value You Deliver <ul> <li>Work with product management on requirements, decompose epics into stories, and deliver solutions that meet or exceed customer expectations </li><li>Build scalable, resilient, cloud-based systems aligned with our long-term strategy </li><li>Provide outstanding support, including on-call support when necessary </li><li>Mentor junior software engineers </li></ul> The Team Fidelity Fund Investment Operations (FFIO) provides accounting and investment management support services for Fidelity mutual funds and other retail and institutional investment products. These services include calculating and distributing NAVs, distribution rates and yields for a wide variety of investment products; preparing fund financial statements, dividend estimates and tax returns; monitoring delivery of fund trades to custodian banks; processing corporate actions; collecting securities income on behalf of the funds; reconciling, reporting and moving money in support of fund shareholder transactions; and managing fund liquidity.

Senior Java/AWS Software Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Mainframe Security Analyst to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX or Merrimack, NH. <h3>The Role</h3> This position is responsible for developing, implementing, and maintaining mainframe security procedures and processes using CA Top Secret and other support security products. <h3>Team</h3> The Enterprise Mainframe Operations Services Team is responsible for the Top-Secret Infrastructure, design and architecture while ensuring that mainframe security closely matches the risk management policies and procedures set by the Enterprise. We partner closely with systems teams, including but not limited to Operating Systems Programmers, CICS Systems Programmers, DB2 Mainframe System Programmers, WebSphere and Storage Management architects to design, build and support security permissions for new products. <h3>Primary Responsibilities</h3> <ul> <li> Under moderate direction, participate in 2-3 small, self-contained, concurrent technical projects working with developers and operation analysts </li><li>Build relationships with business and technical partners to improve on security control work </li><li>Working with a multi-functional team to ensure confidentiality, integrity and availability of mainframe environment via CA Top Secret </li><li>Implementing new and maintaining team tooling using JCL, Python, REXX and other coding techniques </li><li>Resolving access issues </li></ul> <h3>The Skills and Knowledge you Bring</h3> <ul> <li>Knowledge of Information Security Principles Preferred </li><li>Experience in DevOps </li><li>Knowledge of z/OS including security management with CA Top Secret </li><li>Familiarity with CA Compliance Manager, CA Cleanup and CA Compliance Information Analysis products </li><li>Self-starter with the ability to work as part of a team and independently </li><li>Proven experience with IT troubleshooting skills </li><li>Understand ITSM processes. </li><li>In-depth understanding of mainframe system and the inter working components </li><li>Proven experience with cross platform technical skills (MVS, Linux, Unix) </li><li>Strong customer service skills with development teams and individual users </li><li>Working rotational, on-call 24x7 team </li><li>Forward thinking, continuous improvement approach </li><li>Provide reporting and data analysis to support the enterprise ITSM function </li><li>Develop and implement dashboards and data solutions to provide information across enterprise </li><li>Develop processes and standards and maintain process alignment </li><li>Define and continuously improve the audit process; manage and review the execution of periodic audits </li><li>Process communication and education across the organization </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Mainframe Security Analyst

The Team Fidelity Investments has an exciting Senior Software Engineer opportunity on Brokerage responsible for building and supporting the test environment stability and test data availability needed to support our digital presence. You’ll work on building and testing end to end features as part of our autonomous, cross functional teams. As a Senior Software Engineer you will be applying your strong engineering skills to design, develop, test, deploy, maintain and improve the internal customer-facing software solutions. You will also be supporting your team in adopting products and solutions to ensure we are solving pain points for hundreds of internal Brokerage development teams. The Expertise You Have <ul> <li>A Bachelor’s or Master’s degree in Computer Science, Software engineering or related field </li><li>5-7 years of experience with building, debugging, testing and supporting complex web applications using Angular, Javascript/Typescript, NodeJS or Java. </li><li>Have a mindset of test first development. We believe in testing and that quality is everyone’s job. </li><li>Mindset of bringing engineering skills to problem solve for customers. </li><li>You have a passion for technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge. </li><li>Are comfortable to be a self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Devops- Experience using Jenkins, Jira, Stash, etc. </li><li>Have strong communication skills and technical expertise to drive and participate in meaningful discussions. </li><li>Experience in delivering software in the Agile environment. </li></ul> The Skills You Bring <ul> <li>5-7 years of hands-on experience with designing and building large scale web applications. </li><li>Very strong in Javascript/TypeScript, Angular, NodeJS, CSS, HTML &amp; Browser Developer tools. </li><li>Strong knowledge of unit testing and mocking frameworks, along with iterative software development practices. </li><li>Strong Debugging and troubleshooting skills. </li><li>Knowledge of end-to-end DevSecOps automation with CI and CD pipelines including Unit, Component, Functional, Performance, and Security test automation. </li><li>Strong knowledge in application development with micro architectures. </li><li>Good knowledge of HTTP and REST APIs . </li><li>Strong knowledge of database design fundamentals. </li><li>Actively participate in the planning and development process. </li></ul> The Value You Deliver <ul> <li>Obsessed with providing customer service. </li><li>Owns the outcome by taking personal accountability for delivering strong results. </li><li>Full-stack engineer with knowledge in a breadth of front-end, back-end technologies </li><li>Self-directed, willing to take initiative, pragmatic and results oriented. </li><li>Has keen attention to detail and wants to solve hard problems, not just detect them. </li><li>Able to learn large software systems end-to-end quickly. </li><li>Keenly interested in learning new technologies and their adoption </li></ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a> Fidelity Investments is an equal opportunity employer.

Full Stack Engineer

<h4>Description</h4>The Role As a Business Analyst, you blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with a Product Owner (Squad Leader) and technology teams to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Business Analyst (BA) is part of the Fidelity Health Solutions’ Business Analyst Chapter (team), which supports product development across multiple health care domains. The BA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement digital product and service features in health care applications from inception to delivery. These squads will continue to bring new Healthcare capabilities to our digital experiences within our platforms including our Mobile App. The Expertise and Skills You Bring<ul><li>Bachelor’s degree preferred </li><li>3 - 5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple multi-functional teams </li><li>Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development </li><li>Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation. </li><li>Solid grasp of the architecture and deployment needed to support web development </li><li>Interact closely with Subject Matter Experts and partners across Fidelity Health Benefits domain to elicit Product requirements </li><li>Work with UXD teams to support prototyping </li><li>Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool </li><li>Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus </li><li>Skilled at translating business vision into defined and prioritized user stories for team’s backlog </li><li>Ability to understand sophisticated customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team </li><li>Customer-obsessed and have demonstrated a commitment to delivering frequent, high business value features </li><li>Look for opportunities to innovate and take thoughtful risks to get work done better and faster </li><li>Excellent listening, communication (verbal and written), and presentation skills </li><li>You effectively and regularly lead, facilitate, and drive individuals and group meetings to common goals </li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines </li><li>Skilled at building relationships, fostering strong teams, and influencing others </li><li>You are a self-motivated, great teammate with the ability to plan and complete work independently, and partner effectively to handle dependencies </li><li>You have excellent business judgement and maintain confidentiality of all data </li><li>Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors </li></ul>The Value You Deliver<ul><li>Working in a Scrum Agile environment to deliver software </li><li>Leading and conducting business analyses to formulate and make recommendations </li><li>Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications </li><li>Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.) </li><li>Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle </li><li>Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication </li><li>Prioritize multiple initiatives and business analysis tasks at the same time </li></ul>

Business Analyst

<h3>Job Description:</h3>This Director of Distributed Compute Operations role will be responsible for managing a team of approximately 10 System Administrators to support critical function i.e. Server Operations in Enterprise Infrastructure &amp; Operations(EI&amp;O) including Incident Management support, change execution with a focus on delivering stability, day-to-day operations &amp; managing several operations KPIs and Metrics. In this role, you will work with senior technology leadership, your peers on other operations teams day to day. You will be representing Distributed Compute and Storage(DCS) on Incident calls where you will be expected to work with your teams to provide meaningful insights of infrastructure, partner with application and DB teams to work towards common goal of mitigating issue and follow though Problem Management process to ensure any learnings are captured. Other key responsibilities include partnering with Global Operations leader to build roadmaps, and delivering highly effective, cost effective, highly reliable solutions to meet the demands of our internal customers. We are truly a global team so you will also be working with teams out of our India offices on a day-to-day basis.As a leading member of this team, you will continue to evaluate and find opportunities to automate, promote DevOps and EngOps work. You will influence the direction of distributed compute services by providing your input on key compute services. You will be required to present Operations priorities in quarterly meetings and regularly report on the progress of critical projects. You will be leading managing Linux, Unix, Windows operating systems, Hypervisors, Hardware, security compliance patching and responsible for stability of the environment.The Expertise You Have and The Skills You Bring<ul><li>Bachelor’s in computer science or engineering or equivalent</li><li>15-20 years of IT industry experience, 5-10 years of Infrastructure management &amp; engineering experience</li><li>Sound knowledge on Operating System (Linux and AIX), Hypervisor (OpenStack private cloud and VMware), Hardware (HP, Dell, IBM AIX)</li><li>Production Support Infrastructure Management (compute environment) with dedicated focus on Incident, Change, Problem Management and Release practices</li><li>Vendor management and regular service reviews for SLA achievement, Service quality assurance, provide feedback to improve vendor service and control</li><li>Strategic planning and executing IT infrastructure projects keeping future requirements in mind and identifying opportunities for automation, cost savings, cycle time reduction and service improvements</li><li>Preparation of strategic roadmap and overseeing its execution to meet our objectives by collaborating with stakeholders</li><li>Proven leadership through empowerment of individuals/teams, innovation, collaboration and must be eager to learn and teach</li><li>Proven track record of leading, mentoring, and developing associates</li><li>Problem identification and resolution skills</li><li>Collaborative approach to gain consensus and support</li><li>Experience in managing Infrastructure team</li><li>Expert in driving the crisis / high severity incident calls</li><li>Expert in Agile methodology &amp; IT Service Management</li><li>Good understanding of infrastructure tech stack (Linux, AIX, Windows, VMWare, OpenStack, HP, Dell &amp; AIX server hardware). Experience in Oracle Linux Virtualization Manager (OLVM) is a huge plus</li><li>Good knowledge &amp; understanding of public cloud AWS &amp; Azure. Certification will be an added advantage</li><li>Identify gaps and process improvements to enhance the stability of the environment</li><li>Collaborating with various vendors (Redhat, HP, Dell, IBM AIX etc.) on RCA’s and implementing the solution</li><li>Demonstrate and encourage innovative problem solving &amp; collaborative decision making</li><li>Manage team members related talent reviews, performance, compensation, goal setting, development &amp; top talent recruitment practices​</li><li>Communicate, collaborate and build relationships with partners and key stakeholders including DCS engineering and other operations leaders. We strive to be fastest to deliver and easiest to consume technology services.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Team Lead, Server Operations

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Westlake, TX! As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach and train on performance against agile values, practices and processes to accelerate squad value delivery. In partnership with the squad leader you will maintain a backlog, help to remove impediments and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and tribes. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. <h3>The Team</h3> You will support one to two cross-functional squads within Enterprise Technology engaging the squad leader, other scrum masters, and squad members aligned to the squad(s). You will reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. <h3>The Expertise You Have</h3> <ul> <li>Bachelor’s degree or undergraduate degree preferred </li><li>Certified Scrum Master (CSM) required </li><li>Jira experience </li><li>Three to five year’s experience as a Scrum Master. </li><li>Understanding and experience working with Scrum and Kanban teams. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>You possess excellent communication and interpersonal skills and can rapidly build trust and positively influence others at all levels of the organization </li><li>Proven change agent capable of coaching agile practices to teams and individuals from across different functions, experiences, and geographies as they work through new and unfamiliar situations </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery </li><li>An intellectual curiosity and passion for learning new skills and modeling a culture of continuous learning, mentoring and coaching </li><li>JIRA align experience preferred </li></ul> <h3>The Value You Deliver </h3> <ul> <li>Working collaboratively with squad and chapter leaders to enable delivery of the squad's mission through well-executed sprints </li><li>Accelerating overall squad performance, efficiency and value delivered and find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners </li><li>Managing, coordinating logistics for and participating in agile ceremonies (e.g., backlog prioritization, sprint planning, daily stand-ups, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li></ul> <h3>Dynamic Working </h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Scrum Master

<h3>Job Description:</h3>The RoleThe Head of Fidelity Wealth Architecture will be responsible for the architecture needs of Fidelity Wealth. Fidelity Wealth has a focused mandate to grow and scale, while finding new ways to benefit from our partnership with Workplace and Brokerage, where we have a unique competitive edge. The business is focused on providing an industry-leading offering to meet our retail customers’ evolving needs, including our planning and advice services, drive toward multi-generational relationships and increase in long term engagement with our customers. Additionally, this leader will:· Lead a group of architects and engineers working on multi-functional teams supporting Fidelity’s Wealth business. The team is committed to providing leadership through practical architectural design, problem solving, developing prototypes, modeling, documentation, and peer relationships in partnership with our technology and business partners.· Drive the simplification of our technology stack and promote the adoption of Core and Common Technology Platforms and capabilities.· Contribute to software engineering standards across the organization.· Build and maintain strong relationships with key stakeholders to ensure alignment and support for technology initiatives.The Value you Deliver· Technical Leadership: Provide expert guidance in architecture and engineering, ensuring robust and scalable solutions.· Foundational Tech Platforms: Design platforms that enable faster delivery and enhanced observability.· Simplified Associate Experience: Streamline the associate experience and desktop environment, enhancing productivity and satisfaction.· Financial Discipline: Exercise prudent investment management to control costs and maximize financial efficiency.The Expertise and Skills you Bring· Architectural Experience: Over 15 years of delivering robust application and platform architectures, developing comprehensive architecture strategies, and implementing innovative solutions.· Leadership and Development: Proven senior-level experience in leading, coaching, mentoring, and developing high-performing teams and individuals.The TeamYou will lead and be accountable for a global team of architects and engineers working on multi-functional teams supporting Fidelity’s Wealth business. This team is responsible for managing and evolving our wealth architecture strategy and patterns, ensuring alignment with organizational goals and driving technological innovation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Head of Fidelity Wealth Architecture

<h3>Job Description:</h3><h3>The Role: </h3>The Manager, Learning Technology Development is a member of the FI and FBOT Learning team. You will be responsible for designing, developing, and implementing innovative learning and development solutions using advanced technologies such as Power Apps, Power Automate, and graphic design and video editing tools. This role aims to enhance the effectiveness of learning and development programs by creating low-code applications, automating workflows, and producing engaging multimedia content. The objective is to streamline business processes, reduce manual tasks, and ensure comprehensive documentation and data security while effectively collaborating with stakeholders. We are seeking a dedicated and detail-oriented Manager, Learning Technology Development to join our team. This role is responsible for designing, developing, and implementing tools, applications, and products that support innovative learning and development solutions; managing projects; and collaborating with learning experience designers, consultants, senior leadership, and internal customers to enhance training programs and streamline business processes through technology.<h3>The Expertise and Skills You bring</h3>We are looking for a person who has:<ul><li>Proficiency in Microsoft Power Platform tools, especially Power Apps and Power Automate</li><li>Strong graphic design and video production skills using tools like Adobe After Effects, Photoshop, and Figma</li><li>Ability to manage and maintain databases, with a focus on data integrity and security</li><li>Solid understanding of UI/UX principles and experience designing intuitive user interfaces</li><li>Experience with project management, including stakeholder coordination</li><li>Demonstrated ability to independently create and maintain clear, comprehensive documentation and effectively communicate with cross-functional teams and stakeholders</li><li>Experience creating animations, visual effects, and multimedia content to enhance learning engagement</li><li>Bachelor’s degree or equivalent with 5+ years of work experience, or Master’s degree with 3+ years of work experience, with 2+ years of that work experience in a similar role, focusing on designing, developing, and implementing learning solutions using advanced technologies</li></ul>The work you’ll be doing includes:Power Platforms<ul><li>Designing and building custom solutions using Power Apps</li><li>Creating and maintaining automated workflows with Power Automate</li><li>Connecting Power Apps to various data sources to support learning and business processes</li><li>Applying UI/UX design principles to create intuitive and user-friendly interfaces</li></ul>Data and Reporting <ul><li>Managing and querying databases to support learning solutions</li><li>Implementing data security measures to ensure compliance and protect sensitive information</li><li>Supporting data integrity and reporting needs for learning initiatives</li></ul>Project Management and Collaboration<ul><li>Leading or supporting learning technology projects from concept to delivery</li><li>Collaborating with Learning Experience Designers, Consultants, and senior leadership</li><li>Maintaining comprehensive documentation for all learning solutions</li><li>Gathering and incorporating stakeholder feedback to improve learning experiences</li></ul>Multimedia Content Creation<ul><li>Creating engaging animations, visual effects, videos using tools such as Adobe After Effects, Photoshop and Figma to enhance learning materials.</li><li>Collaborating with Learning Experience Designers to create engaging multimedia content</li></ul>Nice to Haves<ul><li>Relevant certifications (e.g., Power Apps, Power Automate, Adobe Creative Cloud)</li><li>Familiarity with continuous integration and deployment practices</li><li>Experience in capturing technical documentation</li><li>Familiarity with continuous integration and deployment practices</li><li>Basic knowledge of Change, Application, and Incident Management within the ServiceNow</li><li>Familiarity with programming languages beyond Power Apps (JavaScript, SQL, HTML, CSS, JSON)</li><li>Experience in HR and or Learning and Development is a plus</li></ul><h3>The Team </h3>The FI and FBOT Learning Team sits in the FI and FBOT HR organization and is part of the broader Learning Function at Fidelity. You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged associates who power the future of Fidelity. We are committed to being a talent incubator and destination. We value community and enjoy a fun and innovative culture. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Manager, Learning Technology Development

Reporting to the Executive Director, and working closely with the University Chair of General Education the Campus Academic Dean is responsible for the leadership, direction, supervision and evaluation of the general education program, and academic support and services. Responsibilities include academic policy administration, instructional effectiveness, instructional administration services, general education academic advising and general education academic tutoring. Serves as a member of the campus leadership team for strategic planning, fiscal management, resource development, community relations, and policy setting. Assists in the development of operational and capital budgets, and prepares reports on budgets, staffing, retention, and other program activities as required.Essential Functions and Responsibilities<ul><li>Working closely with the Campus Executive Director and the University Chair of General Education, plans, directs, and controls activities concerned with the program's curriculum, instruction, facilities, equipment, supplies, and materials in accordance with the most current release of the Deans and Chairs Guide.</li><li>Directs program activities to ensure compliance with applicable federal, state, and local laws and regulations, accrediting bodies, and University policies and procedures in concert with other West Coast University programs.</li><li>Plans, directs, and provides daily guidance of didactic and laboratory assignments and/or scheduling of classes.</li><li>Provides leadership to address key issues of growth, retention, and implementation of technology requirements to support the general education program.</li><li>Provides leadership and direction for student retention and persistence activities and ensures faculty involvement in these processes. Maintains, controls and orders supplies required for the academic instruction of the program.</li><li>Maintains copies of curricula, course outlines, objectives, and grading criteria; faculty credentials, licenses, and certifications; individual student records, including those necessary to establish satisfactory completion of all requisite general education courses in accordance with the University Policies and Procedures.</li><li>Functions as a member of general education program committees as needed.</li><li>Oversees the campus library and, in coordination with the University Librarian, manages the Campus Librarian.</li><li>In collaboration with Student Affairs, assures students are provided support services to maintain the highest level of student achievement while safeguarding the integrity of the educational process.</li><li>Ensures that faculty record daily class attendance and, grade, record, and return all assignments and assessments promptly.</li><li>Assures student course evaluations are administered each term, and that the feedback is provided to faculty in a timely fashion to improve instructional effectiveness.</li><li>Monitors and analyzes student attrition and retention data and works with other campus and University leaders to develop initiatives that can be implemented to improve retention.</li><li>Reviews and monitors curriculum and textbook proposals as necessitated by program evaluation, accreditation/licensure requirements, and/or market needs.</li><li>Develops budgets, plans, and staffing requirements for the operation of the program and manages daily operations, staffing and expenses to remain within budget guidelines.</li><li>Provides direction, motivation, informational support, technical/professional guidance, and coaching to department personnel.</li><li>May perform other duties as assigned.</li></ul>Preferred Education, Certifications and Licensures<ul><li>A terminal degree is preferred.</li></ul>Preferred Experience and SkillsRequired Education, Certifications, and Licensures<ul><li>Master's degree in higher education, teaching discipline, counseling/student services or related field is required.</li></ul>Required Experience and Skills<ul><li>A minimum of three years' experience in teaching/administration.</li><li>A minimum of five years' increasingly responsible management and supervisory experience in one or more areas of academic instructional management at the level of dean or above.</li><li>Knowledge in organization and leadership of the operations of the academic area to cultivate a learner- centered environment, and to foster excellence.</li><li>Knowledge in technological support and delivery of educational programs and services.</li><li>Knowledge and evidence of strong supervisory and management skills, administrative systems management, strategic planning, assessment and community organization as applicable to specialized program area.</li><li>Knowledge of academic management, general education, instructional curriculum and program development and implementation at both the course and program level, integrated instructional and student development programs and evaluation techniques and methods.</li><li>Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as BRN, WASC, and other accreditation standards.</li><li>Experience with MS Office.</li><li>Knowledge of applicable databases and computer application systems to supply the most accurate information, reports and projections.</li></ul>#HEJ#LI-DL1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

123 Education / Training Jobs in Irving, TX, USA