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<h3>The Role</h3> This individual will be responsible for the planning, design, and execution of test scenarios, implementing automation strategy (when applicable), and contributing to the test effort as a member of an agile team across various development projects. The Expertise and Skills You Bring (The order of these bullets does not matter) <ul> <li>Bachelor’s degree in a technical discipline, or equivalent experience is required </li><li>Minimum of 5+ years of Software Quality Assurance experience </li><li>Proficiency or proven ability to learn professional software development skills and practices Examples include: Coding standards, code reviews, source control, build processes, design patterns, Object- Oriented Design and Development, Software design principles. </li><li>Experience with test automation tools e.g. Jest / Playwright </li><li>Web Services testing experience, preferably with Bruno or Postman </li><li>BDD experience or familiarity – Gherkin experience is a plus </li><li>Experience with Authorization e.g. RBAC and ABAC, is a plus </li><li>Experience with Open Policy Agent (OPA) and Rego, is a plus </li><li>Experience with agile methodology and tool sets (JIRA) </li><li>Ability to work effectively on a multi-regional team </li><li>Strong technical skills such as SQL, XML, HTML, JavaScript, Java, AWS </li><li>Ability to read and enhance scripts and code </li><li>Solid understanding of the software development process including planning, analysis, design, coding, system and user testing, and problem resolution </li><li>Have the ability to contribute to the Test Pyramid definition for our product </li><li>Participate in understanding and refinement of User Stories, QA related tasks and test cases, and functional automation </li><li>Participate in product demos at iteration reviews </li><li>Log defects/issues and work with team members to ensure resolution </li><li>Participate in defect triage </li><li>Participate in production release deployment verification on a regular cadence </li></ul> <h3>The Team</h3> As part of the Advanced Process Solutions division within Fidelity Investments, you will join a Scrum team of 8-10 highly motivated individuals tasked with re-imagining and delivering the next generation of authorization for Fidelity’s internal tools. <h3>Dynamic Working – Post Pandemic </h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. <h3>Company Overview:</h3> <h3>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</h3> <h3>Fidelity will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.</h3> <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://www.fidelitytalentsource.com/ShowJob/Id/1108133/Agile-Scrum-Master/FidelityCareers.com" target="_blank">FidelityCareers.com</a>. <h3>Fidelity Investments and Fidelity TalentSource are equal opportunity employers</h3>

Fidelity TalentSource

Software Engineer in Test

Title Program Director&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Program Director, CR-SRO&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location MacDougal Street, Brooklyn NY&nbsp; Salary $80,000 - $100,000&nbsp; Days/Hours Monday - Friday; 9am - 5pm&nbsp; Description Cocnern Housing is seeking a Program Director to be&nbsp;responsible for all aspects of the CR-SRO Program development and operations, as well as compliance with state and federal regulations. Duties and Responsibilities:<ul><li>Supervision of the Supervisor, Service Coordinators, Counselors, and all other positions, as necessary, as well as staff scheduling.</li><li>On site supervision of cooks, administrative assistant and maintenance staff.</li><li>Weekly individual and group supervisory meetings.</li><li>Perform periodic evaluations and participate in hiring and dismissing staff.</li><li>All intake procedures, including screening of applicants and reporting to the Single Point of Access (SPA).</li><li>Compliance with NYSOMH and SPA procedures.</li><li>Maintain program occupancy rates.</li><li>Compliance with LIHTC and AHP regulations, including eligibility determination, annual certifications and any other reporting requirements, as necessary.</li><li>Cooperation with the Property Management department re: site maintenance and safety issues, as well as the accounting department.</li><li>Crisis Intervention (including 24/7 cell phone coverage).</li><li>Coordination of coverage in times of staff turnover.</li><li>Collaboration with other housing providers through committees, special projects, etc., as well as community outreach.</li><li>Responsible for assisting staff and clients with issues related to securing and maintaining entitlement income.</li><li>Remain current with all Agency required compliance documents and trainings.</li><li>Other tasks as assigned by the Director of Operations.</li></ul> Salary Range: $80,000 - $100,000&nbsp; Position Requirements Masters Degree in Social Work, Rehabilitation Counseling or other related field.&nbsp; Minimum of five (5) years experience working in a residential setting with similar populations. Minimum of three (3) years of supervisory experience or training. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Program Director

The Tennessee College of Applied Technology - Dickson is accepting applications for the full-time position of Associate Instructor for a new Evening Welding Technology program at the Dickson Campus. This is a grant-funded position.
<h1>MINIMUM REQUIREMENTS</h1>
<ul>
<li>Minimum of Technical Diploma in instructional area or equivalent higher education training with credentials in related field. Associate Degree preferred. A comparable combination of education and directly related work experience may be considered.</li>
<li>Minimum three (3) years of experience in the welding field within the last five (5) years.</li>
<li>Must possess all required certifications for the field or the ability to become certified within three (3) calendar months. CWE and CWI certifications a plus.</li>
<li>Must possess computer skills.</li>
<li>Strong hands-on technical background in field of instruction.</li>
<li>Must possess a high degree of knowledge in the following areas: shielded metal arc (STICK), gas metal arc (MIG), tungsten inert gas (TIG) and flux cored arc welding; symbols and blueprint reading; cutting techniques; grinding; metal preparation; metallurgy; layout; fabrication; power tools; and measurement techniques.</li>
</ul>
<h1>SKILLS</h1>
<ul>
<li>Must possess the organizational and communication skills necessary to be an effective teacher and interact with high school and adult students.</li>
<li>Must show evidence of good character, mature attitude and stable personality.</li>
<li>Must be willing to remain current in the instructional field and maintain personal certifications and program accreditation(s).</li>
<li>Prior teaching or evidence of ability to teach students a plus.</li>
<li>Must have the ability to establish and maintain effective interpersonal working relationships with students, faculty, staff, the general public and business/industry representatives.</li>
</ul>
GENERAL DUTIES: The Evening Welding Technology Associate Instructor is responsible for providing in-person individualized theory and hands-on instruction to adult and high school students to prepare them for employment in the field. Areas of instruction include shielded metal arc (STICK), gas metal arc (MIG), tungsten inert gas (TIG) and flux cored arc welding; symbols and blueprint reading; cutting techniques; grinding; metal preparation; metallurgy; layout; fabrication; power tools; and measurement techniques. The Evening Associate Instructor must monitor, grade and evaluate individual student progress; maintain student records in the college’s student records management software; maintain appropriate documentation; submit timely reports; and assist in recruitment of new students and placement of graduates. The Evening Associate Instructor must also maintain good public relations with business and industry, participate in advisory committee efforts and cooperate with outside agencies. This position also supervises and follows up on students participating in cooperative education. Some travel may be required. This position is full-time and reports to the Vice President of Academics and Compliance. Scheduled work hours are Monday through Friday from 1:30 p.m. to 9:30 p.m. Scheduled class hours are 2:45 p.m. to 9:15 p.m. Monday through Friday. This is not a remote work position. Anticipated start date August 2025.
SALARY: $50,894-$61,074 per year ($26.10-$31.32 per hour). Commensurate with Tennessee Colleges of Applied Technology salary guidelines and based on related experience.
APPLICATION SUBMISSION &amp; REVIEW: Complete application and submit resume at: <a href="http://careers.tbr.edu/cw/en-us/job/501179?lApplicationSubSourceID=" target="_blank">Apply Now -- Evening Welding Instructor Dickson</a>. Applications with resumes received by July 24, 2025, will be assured full consideration. Review of résumés with completed employment application will begin immediately and continue until position is filled. Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicant selected.
TCAT Dickson does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws &amp; regulations &amp; by the Tennessee Board of Regents policies with respect to employment, programs &amp; activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Corey Choate, Vice President of Operations, <a href="mailto:corey.choate@tcatdickson.edu," target="_blank">corey.choate@tcatdickson.edu,</a> 740 Hwy 46 S, Dickson, TN 37055, 615-441-6220. The TCAT Dickson nondiscrimination policy can be found at https<a href="http://www.tcatdickson.edu/about/non-discrimination-statement.EEO/AA/Title" target="_blank">://www.tcatdickson.edu/about/non-discrimination-statement.</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6/25/2025

Motlow State Community College


      Associate Instructor Evening Welding Dickson
    

Come care with us at West Coast University! As a Faculty member for a certified Great Place to Work, you will guide students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare.  At West Coast University you will have the opportunity to share your success story with the next generation of Physician Assistant as a key member of our student-centered, innovative community! &nbsp;You will make an impact by:   <ul><li>Providing program-specific expertise and is actively engaged in relevant department initiatives. Supports University, Campus, and/or departmental goals to assure compliance with programmatic accreditation and/or licensure, internal consistency, and graduate outcomes that meet student learning, workplace and placement expectations. </li><li>Providing professional leadership and support, and serves as an educator, role model, mentor and facilitator. </li><li>Focusing extensively on facilitating student learning associated with prescribed course and program learning outcomes. </li><li>Creating an educational environment which fosters innovation, responsiveness, and accountability. </li><li>Focusing extensively on facilitating student learning associated with prescribed courses and program learning outcomes. </li><li>Actively and substantively participates in assessment of student learning activities to maximize the potential for students to learn what is necessary to meet prescribed outcomes. </li><li>Vigorously upholds a culture of academic integrity.</li></ul>Your Experience Includes: <ul><li>Four or more years of full-time documented (a minimum of 60 units, e.g. 20 3-unit courses or their equivalent) teaching experience in a University setting which could include one or more years of teaching for West Coast University. Instructional experience must be at institutions which are regionally accredited. OR Six or more years (either adjunct, full or part-time) teaching in a University (or College) setting.</li></ul><ul><li>Working with online learning management systems to further engage the student learning process is desirable. Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li></ul><ul><li>Program Specific Requirements: Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards and accreditation bodies.</li></ul>Education: <ul><li>Master's or doctorate in a specialty field required.</li></ul><ul><li>If applicable, certification(s) in area(s) of specialization is required.</li><li>Must provide a documented background in educational methodology consistent with teaching assignments including but not limited to education theory and practice, or current concepts relative to specific subjects he or she will be teaching, or current clinical practice experience, or distance education techniques and delivery.</li></ul>&nbsp;#HEJDo you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Assistant Professor, Gen Ed Sci

Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!You will make an impact by: &nbsp;<ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students. </li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities. </li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation. </li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul>Your Experience Includes: &nbsp;<ul><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul>Education: Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.<ul><li>Master’s degree in nursing preferred</li><li>Professional nurse licensure required.</li></ul>#HEJ Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Adjunct Medical Surgical Clinical Instructor(nights)

Qualifications: 48 College Credits or an Associate's Degree or passed the State Title I Paraprofessional Test Caring and compassionate with children&nbsp; Good communication skills with students and staff&nbsp; Willingness to support students and teacher Individual must be patient, flexible, and collaborative&nbsp; Lunch, recess, and bus coverage daily Hourly rate: $20.00 per hour *In accordance with S-414/A-3188 (<a href="http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM" target="_blank">http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM</a>), school districts, charter schools, nonpublic schools, and contracted service providers (“employers”) are required to review the last twenty years of employment history of prospective employees to ascertain allegations of child abuse or sexual misconduct. It explicitly prohibits such employers from hiring a person serving in a position which involves regular contact with students unless the employer conducts a review of the employment history of the applicant by contacting former and current employers and requesting information regarding child abuse and sexual misconduct allegations.

Cherry Hill Township Board of Education

Educational Assistant

Qualifications: 48 College Credits or an Associate's Degree or passed the State Title I Paraprofessional Test Preparing students for upcoming events so their transition is easier&nbsp; Assisting students in completing tasks independently&nbsp; Re-teaching material to students who require more time to learn&nbsp; Supervising students in both structured and unstructured settings&nbsp; Assisting with personal care as outlined in the IEPs&nbsp; Lunch, recess, and bus coverage daily Hourly rate: $20.00 per hour *In accordance with S-414/A-3188 (<a href="http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM" target="_blank">http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM</a>), school districts, charter schools, nonpublic schools, and contracted service providers (“employers”) are required to review the last twenty years of employment history of prospective employees to ascertain allegations of child abuse or sexual misconduct. It explicitly prohibits such employers from hiring a person serving in a position which involves regular contact with students unless the employer conducts a review of the employment history of the applicant by contacting former and current employers and requesting information regarding child abuse and sexual misconduct allegations.

Job Requirements This specific restaurant is independently owned and operated by a Whataburger franchise.&nbsp;Please click on the apply button below to be redirected to this franchisee’s website. Once there, you will be able to learn more about this position information and their application process.

Whataburger

Manager

<h3>Job Description:</h3>Squad Lead - Workforce Strategy and AnalyticsThe RoleFidelity Corporate Technology Group (CTG) is looking for Director of technology management as a squad lead responsible for delivering cloud-based workforce planning analytics capabilities in the associate workforce and security management product area supporting HR functions. You will lead a team responsible for building next generation analytical solutions using the latest data platform tools, building standardized utilities, craftmanship of data, models, and governance to enable HR and Non-HR Insights delivering advanced analytics capabilities to support our HR business function. A data servant, evangelist to bring all the business unit’s analytical teams across Fidelity to enterprise standard consumption and delivery. In this role, you will be:<ul><li>A trusted HR Delivery Partner transforming business vision into actionable capabilities, maximizing value, ensuring adoption, resulting in enhanced employee engagement, experience and sustained growth</li><li>Defining and communicating the squad’s mission and roadmap, empowering the team to support partners and ensure alignment, leading to faster issue resolution and higher customer satisfaction</li><li>Collaborating with Architects, Chapter Leaders, and Scrum Masters to leverage collective strengths, ensuring effective delivery and fostering team growth, development and learning.</li><li>Making informed trade-offs to balance business value, technology goals, quality, delivery cost, MVP, and timelines, ensuring effective capability delivery</li><li>Aligning with business priorities and technology transformation goals to setup advanced analytics in the cloud, improving decision-making and operational efficiency</li></ul>The Expertise and Skills You Bring<ul><li>Education – BS or MS in technology related field (Engineering, Computer Science etc.) required</li><li>10+ years of experience in managing technology teams responsible for building distributed applications. 3+ years of experience in Cloud based data and SaaS solutions</li><li>5+ years of experience in managing enterprise scale technology solutions. Experience in corporate functions is preferred but not required.</li><li>3+ years of experience with advanced analytics tools and concepts including data mining, visualization, AI/ML modeling, Data science tools &amp; utilities</li><li>2+ years of experience enabling data science enablement tools and solutions like Neo4J, Sage maker, AI vendor products, platforms &amp; solutions</li><li>Work with multiple technology teams like COEs, Data Architecture, Cybersecurity, Risk, Compliance functions to ensure security of associate and workforce data</li><li>Proven experience leading delivery of enterprise technology solutions by leveraging Agile methodology. Experience in IT transformation or enterprise scale platform rollouts preferrable</li><li>Ability to formulate a product roadmap, establish and execute on multi-year plan, deliver tangible value to partner functions</li><li>Agile mind set and leadership principles, experience managing delivery in matrix organizations</li><li>Flexibility and experimentation, scan, try, scale accompanied by a fail fast attitude</li><li>Good interpersonal, negotiating, and influencing skills with a demonstrable ability to engage senior management and engage at all levels of the organization</li><li>You will provide strategic technology leadership to business partners as they evolve their business models</li><li>Technical background to navigate complex infrastructure and ambiguity</li></ul>The TeamAssociate Workforce and Security Technology (AWST) product area is responsible for managing all technology platforms and solutions for the HR &amp; Security business functions. AWST is an integral partner to these business functions delivering innovative, scalable, and industry leading technology solutions for key associate, workforce and security capabilities for the enterprise. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Squad Lead - Workforce Strategy and Analytics

<h3>Job Description:</h3>Job Title – Director, Systems Services and SupportThe Purpose of This RoleWe are seeking a dynamic and experienced hands-on people manager to lead the Major Incident Management (MIM) team of Fidelity Service Center within Enterprise Infrastructure &amp; Operations. This role requires strong leadership, operational excellence, and a deep understanding of major incident management processes. You will be responsible for managing a team that handles high-impact incidents, ensuring rapid resolution, minimizing business disruption, and driving continuous improvement. By embodying Fidelity’s values and agile leadership principles, you will help cultivate a culture of accountability, collaboration, and operational resilience. The Value You Deliver<ul><li>Lead, mentor, and develop a high-performing Major Incident Management team bringing your experience in a fast-pace and high-impact environment.</li><li>Assisting team in active calls to ensure timely and effective resolution of major incidents, coordinating across technical and business teams.</li><li>Establish and enforce MIM processes, escalation protocols, and communication standards.</li><li>Provide leadership during high-severity incidents, acting as the primary point of contact for stakeholders.</li><li>Ensure all managed incidents and driving to mitigation and root cause analysis and post-incident reviews to identify improvement opportunities.</li><li>Collaborate on unusually complex cross-functional and/or cross-organizational problems and provides solutions that are creative and strategic </li><li>Awareness and monitoring of managed incident trends and metrics to proactively address systemic issues.</li><li>Represent the MIM function in leadership forums, providing updates on incident trends, risks, and strategic initiatives.</li><li>Demonstrates an in-depth understanding of the business and has experience in a variety of life cycle methodologies</li><li>Applies technologies, methods and concepts to maximize functional/operational capabilities while optimizing the use of resources by proposing and analyzing decisions and seeking and applying optimum mix of technology versus resources to meet business goals. </li><li>Adapts leadership style and management to situation at hand while thriving in an unstructured, ambiguous situation and comfortably handles risk and uncertainty.</li></ul> Metrics and MeasurementSuccess in this role will be measured through a combination of operational performance indicators, team effectiveness, and strategic impact. Key metrics include:<ul><li>Mean Time to Acknowledge (MTTA) and Mean Time to Restore (MTTR) for major incidents.</li><li>Volume and trend analysis of major incidents handled monthly/quarterly.</li><li>Root Cause Analysis (RCA) completion rate and quality of post-incident reviews.</li><li>Adherence to SLAs and OLAs, including escalation timelines and resolution targets.</li><li>Reduction in repeat incidents through proactive problem management.</li><li>Team performance metrics, including on-call effectiveness, training completion, and engagement scores.</li><li>Process maturity and compliance with ITIL and internal governance standards.</li><li>Automation and tooling adoption for incident detection, response, and reporting.</li><li>Quality of incident resolution and documentation, ensuring high standards are consistently maintained and knowledge is effectively captured for future reference.</li></ul>The Skills that are Key to this role - Technical / BehavioralTechnical Skills:<ul><li>Deep understanding of ITIL-based Incident, Change, and problem management practices.</li><li>Deep technical knowledge with large scale enterprise infrastructure components (e.g. networks, servers, databases, cloud platforms, batch processing).</li><li>Experience with third party external vendors management (e.g. Microsoft, AWS, Salesforce)</li><li>Experience with ITSM platforms and communication tools (e.g.ServiceNow, Microsoft Teams)</li><li>Familiarity with SLDC and automated deployment pipeline</li><li>Ability to assess technical issues quickly and coordinate effective mitigation strategies.</li><li>Deep Technical knowledge of utilizing observability platforms and Event Management monitoring tools (e.g., Splunk and Datadog)</li><li>Understanding and managing adherence to OLAs and SLAs</li><li>Ability to understand highly complex and detailed technical architecture and platform diagrams</li><li>Experience in Business Continuity, High-Availability and Disaster Recovery</li><li>Leverages experience, technologies, methods, and concepts to maximize functional/ operational capabilities, for multiple complex projects.</li></ul>Behavioral Skills:<ul><li>People Leadership: Proven ability to lead, coach, and develop high-performing technical teams.</li><li>Strategic Thinking: Ability to align team objectives with broader business goals and anticipate future capacity needs.</li><li>Collaboration &amp; Influence: Strong interpersonal skills to work effectively with cross-functional teams and senior stakeholders.</li><li>Communication: Clear and confident communicator, capable of translating technical insights into business-relevant language.</li><li>Decision-Making: Sound judgment in prioritizing tasks, resolving conflicts, and managing team dynamics.</li><li>Adaptability: Comfortable navigating change and ambiguity in a fast-paced enterprise environment.</li><li>Accountability: Strong sense of ownership and commitment to delivering results through others.</li></ul>The Skills that are good to have for this role.<ul><li>Experience working on global delivery models.</li><li>Familiarity with automation, event management for incident detection and resolution.</li><li>Experience leading cross-functional IT operations or service management teams.</li><li>Change management and organizational agility.</li><li>Previous experience in a Financial Services Organization and US based organizations</li><li>Solid Communication skills, with ability to summarize and articulate impact with an emphasis on Executive Communication</li><li>Ability to train mentor, coach and team members - colleagues on Technology Solutions</li></ul>The Expertise We’re Looking For<ul><li>Bachelor’s degree in IT, Computer Science, or a related field.</li><li>15+ years of experience in IT operations or service management.</li><li>Proven leadership in managing, mentoring, and developing operational teams.</li><li>Strong communication skills with the ability to engage across all levels.</li><li>Solid understanding of enterprise infrastructure and incident management.</li><li>Quick learner with adaptability to evolving technologies and priorities.</li><li>Customer-focused, professional, and collaborative approach.</li><li>Analytical mindset with attention to detail and structured problem-solving.</li><li>Experience working in global, cross-time-zone environments is a plus.</li></ul>How Your Work Impacts the OrganizationFidelity Service Centre, which is part of the Fidelity EI&amp;O (Enterprise Infrastructure &amp; Operations) India plays a critical role in supporting global operations, including 24x7 incident response. The Major Incident Management team ensures that critical IT services remain available and resilient by managing and resolving high-severity incidents efficiently. This function is vital to maintaining business continuity, protecting customer trust, and supporting Fidelity’s operational excellence. Location: ChennaiShift timings: 6:00 AM to 3:00 PM <h3>Certifications:</h3><h3>Category:</h3>Information Technology

1,484 Education / Training Jobs