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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Sponsorships and Experiential Marketing team sits within GABM and leads 40+ partnerships globally, delivering best-in-class ticket access, live event and digital engagement platforms across Card Member and Prospect passion points of sports, music, theater and various other cultural interests.&nbsp;&nbsp;The Senior Analyst in this role will sit on the Music &amp; Entertainment team within the broader Sponsorships team, focusing on American Express festival partnerships &amp; experiences.&nbsp;This role requires a detail-oriented and results-driven candidate to support the strategy, activation development, execution, and measurement of Amex’s U.S. festival partnerships.&nbsp;Domestic travel required (~5%) to execute on-site activations and visit event sites as needed.&nbsp; Reporting to the Director, US Festivals, this New York-based role will manage the following as it relates to the US Festivals portfolio: &nbsp; Core Responsibilities:<ul><li>Support in development and execution of Amex’s festival ticket access &amp; activations, bringing our brand to life at scale for consumers in new, innovative ways</li><li>Own and manage the internal and external creative approvals of marketing/activation assets to ensure consistency and compliance &nbsp;&nbsp;</li><li>Support large-scale budgets in partnership with Finance team, ensuring close understanding of internal processes</li><li>Follow consumer &amp; industry trends closely to ensure activation plans are relevant &amp; innovative with target audience</li><li>Partner in the collection, analysis and reporting of key program metrics against set objectives</li><li>Develop relationships across the American Express enterprise to further understand business goals and deliver value through experiential portfolio where possible</li><li>Support Director in management of cross functional internal and external agency partners</li><li>Support Director in creation and presentation of activation plans&nbsp; &nbsp;</li></ul>Qualifications:<ul><li>3+ years work experience, ideally with focus in sponsorship, experiential, brand marketing, and partnerships</li><li>Passion for music/entertainment/festivals; natural curiosity for what’s new and trending culturally</li><li>Proven track record in managing multiple workstreams, partners, cross-functional teams and agency partners</li><li>Ability to work under pressure within compressed timelines</li><li>Strong verbal &amp; written communication skills (email &amp; crafting presentations), as well as executive presence</li><li>Strong measurement and analytical skills</li><li>Experience in budget management</li><li>Bachelor’s degree required</li><li>Work location requirements: New York, NY (Hybrid)</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. &nbsp;

American Express

Sr Analyst, US Festivals

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team Overview: Global Credit &amp; Model Risk Oversight, Transaction Monitoring &amp; GRC Capabilities (CMRC)&nbsp;provides independent challenge and ensures that significant Credit and Model risks are properly evaluated and monitored, and Anti-Money Laundering (AML) risks are mitigated through the transaction monitoring program. In addition, CMRC hosts the central product organization responsible for the ongoing maintenance and modernization of GRC platforms and capabilities. How will you make an impact in this role? The AML Data Capabilities team was established with a mission to own and govern data across products – raw data, derivations, organized views to cater for analytics and production use cases and to manage the end-to-end data quality. This team comprises of risk data experts with deep SME knowledge of risk data, systems and processes covering all aspects of customer life cycle. Our mission is to build and support Anti-Money Laundering Transaction Monitoring data and rule needs in collaboration with Strategy and technology partners with focus on our core tenets of&nbsp;Timeliness,&nbsp;Quality&nbsp;and&nbsp;process&nbsp;efficiency.Responsibilities include:<ul><li>Develop and Maintain Organized Data Layers to cater for both Production use cases and Analytics for Transaction Monitoring of Anti-Money Laundering rules.</li><li>Manage end to end Big Data Integration processes for building key variables from disparate source systems with 100% accuracy and 100% on time delivery</li><li>Partner closely with Strategy and Modeling teams in building incremental intelligence, with strong emphasis on maintaining globalization and standardization of attribute calculations across portfolios.</li><li>Partner with Tech teams in designing and building next generation data quality controls.</li><li>Drive automation initiatives within existing processes and fully optimize delivery effort and processing time</li><li>Effectively manage relationship with stakeholders across multiple geographies</li><li>Contribute into evaluating and/or developing right tools, common components, and capabilities</li><li>Follow industry best agile practices to deliver on key priorities</li><li>Implementation of defined rules on Lucy platform in order to identify the AML alerts.</li><li>Ensuring process and actions are logged and support regulatory reporting, documenting the analysis and the rule build in form of qualitative document for relevant stakeholders.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Academic Background: Bachelor’s degree with up to 2 year of relevant work experience</li><li>Strong Hive, SQL skills, knowledge of Big data and related technologies</li><li>Hands on experience on Hadoop &amp; Shell Scripting is a plus</li><li>Understanding of Data Architecture &amp; Data Engineering concepts</li><li>Strong verbal and written communication skills, with the ability to cater to versatile technical and non-technical audience</li><li>Willingness to Collaborate with Cross-Functional teams to drive validation and project execution</li><li>Good to have skills - Python / Py-Spark</li><li>Excellent Analytical &amp; critical thinking with attention to detail</li><li>Excellent planning and organizations skills including ability to manage inter-dependencies and execute under stringent deadlines</li><li>Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities</li></ul>Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set the Agenda:<ul><li>Ability to apply thought leadership and come up with ideas</li><li>Take complete perspective into picture while designing solutions</li><li>Use market best practices to design solutions&nbsp;</li></ul>Bring Others with You:<ul><li>Collaborate with multiple stakeholders and other scrum team to deliver on promise</li><li>Learn from peers and leaders</li><li>Coach and help peers&nbsp;</li></ul>Do It the Right Way:<ul><li>Communicate Effectively</li><li>Be candid and clear in communications</li><li>Make Decisions Quickly &amp; Effectively</li><li>Live the company culture and values</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia's customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: <ul><li> Management Supervision :<ul><li>Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company).</li><li>Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year.</li><li>Establish work procedures and processes that support company and departmental strategies, metrics, and standards.</li><li>Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results.</li><li>Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets.</li><li>Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications.</li><li>Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing.</li><li>Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance.</li><li>Prepare, oversee, and be accountable for departmental annual operating budgets.</li></ul></li><li> Key Account Management :<ul><li>Develop and implement strategies for managing customer accounts and resolving payment issues.</li><li>Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations.</li><li>Ensure customer satisfaction while maintaining KPI levels within expected guidelines.</li><li>Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers.</li><li>Partner with Operations to deliver excellent customer experiences while driving process improvements.</li><li>Communicate effectively with colleagues, internal/external customers, stakeholders, vendors/consultants, and business partners.</li></ul></li><li> Regulations/Rules/Standard Operating Processes :<ul><li>Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements.</li><li>Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues.</li><li>Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards.</li><li>Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses.</li><li>Continuously improve and document work processes via Standard Operating Procedures (SOPs).</li><li>Ensure compliance with internal controls and other regulatory and contractual guidelines.</li></ul></li><li> Department Improvements/Reports :<ul><li>Identify process gaps affecting customer or business efficiencies, and implement solutions.</li><li>Analyze billing, payment, receivables, and collection data to identify trends and improvement areas.</li><li>Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements.</li><li>Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements.</li><li>Build business cases and lead projects to enhance departmental capabilities.</li><li>Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences.</li><li>Work cross-functionally with departments (Accounting, Finance, DB&amp;T, Operations, HR) on corporate initiatives to improve customer experience.</li><li>Participate in corporate projects, due diligence, and acquisition integrations.</li><li>Prepare detailed departmental operational and management reports.</li></ul></li><li> Miscellaneous :<ul><li>Actively and consistently support efforts to simplify and enhance both employee and customer experiences.</li><li>Manage relationships with key service providers to ensure compliance with contractual specifications.</li><li>Perform other duties as assigned.</li></ul></li></ul> Work Environment: <ul><li>Ability to travel when required.</li></ul> Qualifications Education/Experience/Background: <ul><li>B.S. degree in business or related field.</li><li>MBA preferred but not required.</li><li>10+ years of experience leading service operations.</li><li>10+ years of experience in a leadership role managing non-exempt/exempt employees.</li><li>Leadership experience in a union environment is desired but not required.</li></ul> Knowledge/Skills/Abilities: <ul><li>Excellent written and oral communications skills - including report writing, building and giving presentations to senior leaders.</li><li>Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.</li><li>Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment.</li><li>Working knowledge of customer information systems (CIS).</li><li>Working knowledge of Google products - sheets, docs, Gmail, - Power BI or similar tools.</li><li>Attention to detail.</li><li>Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations.</li><li>Ability to analyze complex operational and technical challenges and resolve same.</li><li>Ability to interpret and explain complex regulatory requirements.</li><li>Must be able to reason, problem solve and analyze complex operational challenges and resolve same.</li><li>Must be able to learn new technological advances in water industry and train personnel.</li><li>Must be able to work under pressure and meet deadlines.</li></ul> Physical Requirements: <ul><li>Ability to sit for extended time periods.</li><li>Must be able to see clearly and hear.</li><li>Must be able to speak to give direction and converse with others.</li></ul> Additional Information Pay Range: $130000 to $145000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 20% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Director Customer Service

Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description Position Purpose: We are seeking an experienced Director Technology Services for our Municipal Water Regulated DB&amp;T team, to lead the strategy, implementation &amp; support of our cloud &amp; integration platform and Automation. The successful candidate will also be responsible for developing and executing forward-thinking technical strategies while driving innovative solutions, aligning IT initiatives with business goals, creating &amp; implementing technology roadmaps to guide our digital transformation efforts and lead initiatives of our AI adoption. This position requires a deep understanding of technology and its business applications. The ideal candidate will be able to balance long-term vision with practical, implementable solutions to drive the organization's technological advancement. This position facilitates collaboration within VNA as well as between VNA, the Group, Water Tech, BUs and other zones for technical assistance, technology evaluations, and implementation of optimization initiatives with focus on copy and adaptation opportunities. Primary Duties/Responsibilities: Technology Strategy <ul><li>Oversee the definition and development of core technology architecture to support the enterprise strategic vision, including the development of a medium/long-term strategic technology roadmap.</li><li>Oversee the definition and development of integration architecture standards and ensure consistency and alignment with Group integration architecture and C4E standards.</li><li>Drive technology transformation to the internal business customers, and advance seamless integrated digital experiences for both internal and external customers.</li><li>Develop and deliver automation strategy, including but not limited to expanding RPA footprint.</li><li>Deliver a strategic plan to utilize MW DB&amp;T solutions both to support internal needs for better operational and market insights and create opportunities for performance enhancement.</li><li>Develop strategies for and lead technological programs with significant impacts on the broader organization.</li><li>Influence BU and ExCom management with their digital roadmaps.</li><li>Study current and new industry trends, technologies, and software development • Align with Group technology strategy as it is applicable to MW scope.</li><li>Work with peers across MW DB&amp;T, VNA, MW T&amp;P, and globally to share best practices to Copy and Adapt.</li></ul> Technology Health <ul><li>Analyze current technology landscapes and identify areas for improvement, optimization, and innovation.</li><li>Study information processing systems to evaluate the effectiveness and make recommendations for improvement.</li><li>Drive enterprise cost savings through automation, infrastructure enhancements, and implementation of market best practices (ex. FinOps).</li><li>Lead efficient team operations that promote modernization and upgrades of MW DB&amp;T and BU/Domain systems.</li></ul> Tech Office Management <ul><li>Prepare and deliver technology-centric presentations for the BU and ExCom management.</li><li>Contribute to the yearly budget process and prioritization processes as relevant to MW DB&amp;T technology.</li><li>Encourage a dynamic, skilled technology workforce.</li><li>Conduct performance evaluations and career planning with MW DB&amp;T staff that are timely and constructive.</li><li>Mentor staff members to ensure their goals align with BU/Domain goals and the staff members' personal development goals.</li></ul> Work Environment: <ul><li>This will be a hybrid role located in either Paramus - NJ, Milwaukee - WI, Delaware or Boise - ID.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's or Master's degree and at least 10 years of relevant experience building technology environments and setting strategies.</li><li>Managing of multiple teams and projects.</li><li>A track record of bringing technology-enabled efficiencies to organizations.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strategic Leadership: Demonstrated ability to develop and execute long-term technical strategies aligned with business objectives and industry trends.</li><li>Technical Expertise: Deep knowledge of technologies, standards, and best practices across Water, Waste, and Energy sectors.</li><li>Business Acumen: Strong understanding of industry dynamics, market trends, and ability to translate technical initiatives into business value.</li><li>Communication Excellence: Superior ability to articulate complex technical concepts to diverse stakeholders and deliver impactful presentations.</li><li>Innovation Management: Proven capability to identify, evaluate, and implement emerging technologies and drive technological advancement.</li><li>Stakeholder Management: Expert relationship-building skills with ability to influence and collaborate across all organizational levels.</li><li>Project Leadership: Experience in managing complex technical initiatives and driving successful, measurable outcomes with advanced problem solving capabilities.</li><li>Analytical Thinking: Strong data analysis and problem-solving capabilities, with ability to derive insights from complex datasets.</li></ul> Required Certification/Licenses/Training: <ul><li>AGILE methodology (preferred)</li><li>AWS Certifications (desired)</li></ul> Physical Requirements: <ul><li>Travel up to 20% may be required.</li></ul> Additional Information Pay Range: $181000 to a maximum of $207000 Per Year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 20% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Director Technology Services MW Regulated DB&T

POSITION: Project Director, Digital Innovation and Strategic Initiatives&nbsp;REPORTS TO: &nbsp;&nbsp;President &amp; EVP, Chief Operating and Financial OfficerDIRECT REPORTS:&nbsp; NoneLOCATION: New York, NYFLSA STATUS: ExemptWEBSITE: <a href="http://www.thenytrust.org" target="_blank">www.thenytrust.org</a>START DATE: &nbsp;Fall 2025ABOUT USThe New York Community Trust is New York’s largest community foundation, serving New York City, Long Island, and Westchester. For more than 100 years, The Trust has brought together the local knowledge and diverse expertise of its team and nonprofit and philanthropic partners to support thriving and equitable communities and help donors champion the causes they love. The Trust makes approximately $200 million in grants each year from its charitable funds set up by individuals, families, foundations, and corporations.&nbsp;The Trust is a regional philanthropic leader. It established the first donor-advised fund in 1931 and works at the forefront of critical causes, including education, health care, racial and gender equity, immigrant services, affordable housing, and LGBTQ+ rights. The Trust has also played a vital role in our region’s response to crises such as the AIDS epidemic, September 11th, and COVID-19.&nbsp;POSITION DESCRIPTIONThe Project Director, Digital Innovation and Strategic Initiatives, a new permanent position at The Trust, will play a critical role in facilitating project management processes and cross-functional collaboration to drive the successful deployment of key elements of The Trust’s recently adopted strategic plan:Primary Focus: Digital Transformation &amp; Innovation (85% focus during the first three years; percentage to decrease after year four)The Project Director will lead The Trust’s three- to five-year digital transformation initiative, transitioning from a legacy Enterprise Resource Planning (“ERP”) system to a modern, integrated platform built on Salesforce and Sage Intacct. The goal of the transformation is to significantly enhance the user experience for Trust staff, grantees, and donors. This shift is central to The Trust’s strategic growth and modernization, requiring a solid understanding of enterprise systems, data architecture, and process optimization.This role requires strong technical expertise to guide the evaluation, customization, and implementation of digital solutions that streamline operations; balance a keen sense of human dynamics; and drive effective collaborative work processes. The Project Director will manage vendor and consultant relationships, oversee system integration, and ensure that digital tools are aligned with organizational needs and scalable for future growth. The Project Director will also serve as the chief promoter and facilitator of this digital transformation, which will require significant contributions from internal and external system experts, as well as a wide variety of stakeholders.A key responsibility will be to review and transform existing work processes by identifying system requirements, inefficiencies, designing improved workflows, and facilitating their adoption across departments. The Project Director will unite employees with varying levels of ERP and Customer Relationship Management (“CRM”) experience, fostering collaboration and ensuring consistent progress in the adoption of new systems. Reporting to the EVP, Chief Operating and Financial Officer, the Project Director will collaborate closely with the Senior Director of Administration and IT, the Controller and Assistant Treasurer, and key legacy ERP users to ensure a smooth and successful transition.Secondary Focus<ul><li>Strategic Initiatives (15% focus during the first three years; percentage to increase after year four): Supporting a range of collaborative efforts aligned with The Trust’s newly established strategic plan (e.g., Diversity, Equity, Inclusion, Belonging, and Accessibility). The Project Director will report to the President and work closely with the executive team and project owners of the strategic plan.&nbsp;</li><li>Workplace Transformation (starting in 2028): Lead a mission-aligned office relocation that reflects our identity and branding as a leading community foundation. &nbsp;Use workplace design strategies to focus on creating a modern, collaborative, and accessible space that serves as a hub for convening with employees, donors, grantees, and nonprofit partners. The Project Director will report to EVP, Chief Operating and Financial Officer, and collaborate with the Senior Director of Administration and IT, as well as senior leadership.</li></ul>Key ResponsibilitiesProject Management<ul><li>Ensure all initiatives adhere to the established structure, including clearly defined roles, responsibilities, and decision-making frameworks established by the President and EVP, Chief Operating and Financial Officer.&nbsp;</li><li>Utilize project management tools to develop and maintain comprehensive dashboards, project plans, timelines, budgets, performance metrics, and resource allocations across all workstreams for the President and executive team. Continuously update project plans to reflect evolving priorities and workflows, supporting periodic updates for the Distribution Committee and its subcommittees.</li><li>Analyze and synthesize diverse project documentation to define the scope and identify key data points. Review and edit documentation to ensure clarity, consistency, and alignment with internal branding requirements.</li><li>Provide updates on project progress to staff leads, senior leadership, executive team members, and the President as needed. Identify, assess, and mitigate project risks and propose recommendations and contingency plans to the President and EVP, Chief Operating and Financial Officer.</li><li>Schedule project meetings to foster transparent and ongoing communication and collaboration among cross-functional teams. Proactively follow up with team members to maintain momentum and address any challenges that may arise.</li><li>Develop meeting agendas, draft notes, and facilitate discussions on next steps and upcoming deliverables.</li><li>Establish adoption metrics to evaluate project effectiveness and inform strategic decision-making.</li></ul>Employee Engagement and Proactive Communication<ul><li>Develop project-related presentations and memorandums for leadership. Develop communication plans, training programs, and staff engagement initiatives to facilitate change and transition.</li><li>Build meaningful and authentic relationships with staff across departments, gain insight into their role and history at The Trust, current needs, and how existing initiatives intersect and impact their department operations.</li><li>Serve as a proactive and enthusiastic change leader, fostering open communication and continuous feedback during organizational transitions. Demonstrate optimism, adaptability, and a solution-oriented mindset to inspire teams and ensure project momentum, even when navigating challenges.</li><li>Foster strong staff engagement and alignment by proactively supporting clear communication and collaboration. Use sound judgment and discretion to constructively address any challenges, ensuring a positive and cohesive team environment.</li><li>Recognize and celebrate cross-functional team achievements to improve morale and engagement.</li></ul>Requirements<ul><li>Bachelor’s degree in Information Systems, Computer Science, Business Administration, Project Management, or a related field.</li><li>At least 10 years of work experience in project management or related roles, preferably in large-scale multi-year initiatives that require collaboration with cross-functional teams, including leading or supporting ERP system implementations.</li><li>Strong knowledge of ERP/CRM systems (e.g., Salesforce, Sage Intacct, or related), system integration, and digital platforms.</li><li>Proficiency in Project Management tools (e.g., Jira, Asana, Clickup, MS Project)&nbsp;</li><li>Certifications in ERP or Project Management (e.g., PMP, PgMP, Agile, Six Sigma) preferred.</li><li>Familiarity with philanthropic and nonprofit operations is a plus.</li></ul>Core Competencies<ul><li>Exceptional interpersonal and leadership skills to work with cross-functional teams and navigate complex team dynamics and processes with diplomacy and tact.</li><li>High level of emotional intelligence (EQ) with confidence, credibility, and poise in various settings, and active listening skills and empathy to understand different perspectives.</li><li>Effective conflict resolution skills to build team cohesion, minimize project delays, and strengthen stakeholder relationships—critical for delivering complex and technical projects on time and within scope.</li><li>Independently manage and oversee multiple concurrent projects and tasks with competing deadlines, often with limited supervision.</li><li>Self-motivated, resourceful, focused, and adaptable in a fast-paced, mission-driven work environment.</li></ul>COMPENSATIONThe starting salary range for this position is $165,000 to $190,000, based on experience and qualifications. This range is informed by market data for comparable roles in both the philanthropic and broader nonprofit sectors. The Trust is committed to internal equity and transparency in compensation, ensuring salaries reflect our values and the contributions of each employee.The position is on-site at our New York office, and we adhere to a hybrid work model (four days in the office and one remote, seasonal remote weeks, and flexible remote days during the year). The Trust offers excellent benefits, including a pension plan, an 8% employer contribution to a 403(b)-retirement plan, partially subsidized medical insurance coverage &amp; tiered medical plan offerings, generous paid time off, fully paid family bonding leave, and other benefits.HOW TO APPLYPlease apply through The Trust's HRIS platform, <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/3455868" target="_blank">Paylocity</a>. Please upload your cover letter and resume as one PDF document.&nbsp;The Trust is an Equal Opportunity Employer and does not discriminate based on age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its recruitment and employment policies. In addition, The Trust will provide reasonable accommodations for qualified individuals with disabilities. We are committed to DEIBA initiatives and identifying qualified candidates to support The Trust's mission, vision, and values.&nbsp;In compliance with federal law, all individuals hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire. &nbsp;

The New York Community Trust

Project Director, Digital Innovation and Strategic Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express International Card Services (ICS) is a leading issuer and provider of Consumer and Commercial products and services across many countries around the world. The ICS Lending Center of Excellence (COE) team vision is to ensure each customer has access to flexible payment options, relevant rewards, and the powerful backing of American Express.As we continue growing our customer base, ICS Lending must ensure our customers and shareholders can realize maximum value.&nbsp;To support this agenda, we are seeking a colleague that can&nbsp;collaborate with multiple partners across numerous business units, functional areas, and geographies to:<ul><li>Work with product, risk, and marketing teams to enable long-term profitable growth:&nbsp;You will partner and collaborate with colleagues across international markets to ensure our lending products deliver on their promise to our customers.</li><li>Drive Excellence across Product actions to grow our business:&nbsp;Design, lead, and operate effective controls across ICS Lending products.&nbsp; Delivering outstanding products for our customers and shareholders calls for operational excellence in everything we do.</li><li>Actionable insights:&nbsp;Provide regular insights highlighting testing outcomes, business risks, and recommendations to further strengthen our processes.</li><li>Communicate effectively and build relationships:&nbsp;Demonstrate a passion for building strong working relationships across regional and international partners (product, marketing, credit risk, insights, servicing, operational risk, technology, GCO, LOBCO) to deliver lending excellence.&nbsp;</li><li>Lead with a customer first approach, and one that is grounded with the external environment:&nbsp;You will have international experience, a customer-first approach, and do things the right way to help the international business excel.</li><li>Lead the&nbsp;development of new Smart Monitoring KRIs&nbsp;that will allow to strengthen the control environment over multiple ICS Markets.</li><li>Identify opportunities&nbsp;to strengthen the control environment on AR Platforms and Line related processes</li></ul>Minimum Qualifications:<ul><li>Solid&nbsp;understanding of the economics of lending products and key levers of profitability with strong analytical skills</li><li>Strong verbal, written communication and interpersonal skills</li><li>Proactive and driven individual with an eye for detail</li><li>Proficiency in SQL or Python</li><li>Bachelor’s degree in relevant field (Finance, Economics, Business Administration, Engineering, Mathematics, Physics, Actuarial Sciences), Master’s degree is a plus.</li><li>1+ years of work experience in a high-growth&nbsp;product or risk management team.</li><li>Ability to translate desired controls into systematic KRIs that can be automatically executed.</li><li>Experience on operational risk management and self-testing, including ORE and PRSA management. Nice to have knowledge about internal control frameworks.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Lending Excellence and Controls

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Global Compliance and Ethics (GCE), is responsible for establishing and maintaining a robust compliance program that ensures American Express is adhering to laws, regulations, and internal policies while fostering a culture of integrity and effective second line independent Compliance oversight.This position is a key member of the Consumer Practices Advisory Team (CPAT) within Global Risk &amp; Compliance. CPAT is responsible for administering a comprehensive UDAAP/UDAP regulatory compliance Program.&nbsp;&nbsp;CPAT is responsible for business process and product reviews, calculating and tracking metrics, managing relationships with business units and other activities in support of the UDAAP/UDAP Program.&nbsp;&nbsp;The Program helps ensure all products and services available to customers are free from unfair, deceptive or abusive acts or practices. This position will ensure that compliance risks are adequately identified, assessed, monitored and controlled.How will you make an impact in this role?The Manager of Consumer Practices Compliance is responsible for assisting in executing the overall Consumer Practices Program for American Express National Bank (“Bank”) and across the enterprise.&nbsp;&nbsp;The main responsibilities of the Manager, Consumer Practices will be to:<ul><li>Manage collaborative relationships with Compliance and business colleagues to understand business unit operations and ensure Program standards are met</li><li>Execute consumer practices review, analyze data and procedures, asses potential UDAAP/UDAP risk, communicate potential Risks effectively</li><li>Assist in the execution of the Consumer Practices Risk Assessment</li><li>Assess the business’ initiatives for UDAAP/UDAP risks through the New Product Approval process</li><li>Present training materials and provide guidance as appropriate</li><li>Recommend revisions to the Program’s procedures and standards for review and support automation</li><li>Provide assistance during examinations of Consumer Practices Programs in preparing responses to examination- or supervisory-related requests.</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree required&nbsp;</li><li>4-5 years of demonstrated consumer financial services experience in a compliance, legal, audit or risk role</li><li>Substantive knowledge of UDAP/UDAAP and consumer financial services requirements</li><li>Knowledge of risk assessment methodology, compliance monitoring, reviewing products, developing findings, and metrics-based reporting</li><li>Ability to develop and clearly communicate results of analysis, orally and in writing</li><li>Ability to effectively persuade colleagues at all levels</li><li>Strong computer knowledge required; excellent MS Office skills required; proficiency with other software, including communication, compliance data/analytical systems is strongly preferred.</li></ul>Preferred Qualifications<ul><li>Advanced degree is strongly preferred</li><li>Top candidate is self-motivated; dependable; adaptable; detail-oriented; and able to manage multiple priorities, work within a team environment and independently drive results</li><li>Certified Regulatory Compliance Manager (CRCM) Certification</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Consumer Practices Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to driver deep insights into client behavior.Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.The GCS Products Business Line of Credit (BLOC) Analytics team deploys advanced analytics to drive actionable data-based insights. The Senior Manager, BLOC Product Analytics, is responsible for leading the strategy and execution of BLOC product performance, engagement, and usage metrics to expand and deepen our relationship with customers. This role is responsible for working cross-functionally with product, marketing, credit risk, and finance teams to shape business strategy through data insights. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.Key Responsibilities:<ul><li>Translate business problems into data strategies and lead analytical workstreams on BLOC customer engagement, usage, and retention by leveraging advanced analytical techniques.</li><li>Create dashboards and ad hoc analysis for BLOC performance tracking.</li><li>Create behavior and financial-based portfolio segmentation, develop segment-based treatment strategies in partnership with other groups, e.g., Marketing and Risk.&nbsp;</li><li>Construct and advise test design, measure results, and continuously apply learnings.</li><li>Monitor key performance indicators for the business while actively promoting awareness to build efficiency and effective self-servicing for internal partners.&nbsp;</li><li>Partner with functional teams to understand products, processes, and competitive environments and develop insights to help grow the business.</li><li>Lead creation of data dictionaries / glossaries / metric definitions to identify, document, and establish best practices for analyzing the BLOC customer base.</li></ul>Critical Factors to Success:<ul><li>Strong analytical skills and an innovative approach to solving practical problems. </li><li>Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities.&nbsp;</li><li>Sound knowledge of Machine learning algorithms / statistics / data mining and research methods.</li><li>Good understanding of the lending economics. Experience in credit risk functional processes and/or marketing and product analytics is a plus. </li><li>Exceptional verbal, written, and interpersonal communication skills.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree required</li><li>3+ years professional experience driving performance optimization through the application of advanced decision sciences.</li><li>Strong hands-on expertise using statistical analysis and data manipulation software/tools (e.g. SAS, SQL, and Big Data analytic techniques).</li><li>Hands-on experience in Business Intelligence tools and dashboards (e.g., Tableau, PowerBI)</li><li>Ability to understand data, synthesize into real world meaning, and break down business problems.</li></ul>Preferred Qualifications:<ul><li>Master’s degree preferred in a quantitative field (e.g., Statistics, Economics, Mathematics, Engineering, Business, Finance, or Computer Science).</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - BLOC Product Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?On The Small Business Customer Activation Marketing team, you will be responsible for the HTML build and deployment behind our innovative and experiential marketing journeys and ad hoc emails that are well-composed, on brand and meet the marketing and business objectives, within the guardrails of our Digital Design Systems.&nbsp;This includes the ability to think strategically and communicate technical needs effectively to product and engineering teams. The ideal candidate will also be responsible for the management, scalability and organization of how we use Salesforce Marketing Cloud and our connected products, ensuring the health of our eligibility data.&nbsp;<ul><li>Develop, code, test and problem solve dynamic, mobile first, beautiful emails leveraging HTML, and CSS that tell compelling stories and meet business objectives</li><li>Develop, diagnose and problem solve all logic based AMPScript queries</li><li>Comfortably handle change requests and provide quick and efficient solutions</li><li>Utilize knowledge and research of current email best practices to include others on suggestions for the optimization of design, layout, messaging and deliverability</li><li>Proactively provide, promote and participate in the continuous improvement of structure, processes, and tooling to enable the team to deliver more value</li><li>Deploy marketing, servicing and remediation emails&nbsp;</li></ul>Minimum Qualifications<ul><li>9+ years of email development, deployment, and journey builder experience</li><li>Expertise in Salesforce Marketing Cloud (Exact Target) connected product suite</li><li>Experience supporting banking products</li><li>Strong familiarity with Jira, Email on Acid, Validity, Qualtrics, Figma and Airtable</li><li>Comfort developing SQL queries and AMPscript to support personalization and targeting</li><li>Ability to diagnose and correct cross-browser and front-end development issues</li><li>Knowledge of of CAN-SPAM and e-mail regulatory compliance</li></ul>Preferred Qualifications<ul><li>Proactivity: you take ownership, operate independently, work to remove roadblocks, and are persistent</li><li>Curiosity: you ask questions, love learning, and challenge the status quo</li><li>Flexibility/Adaptability: you adjust quickly to changing priorities and conditions; you cope effectively with complexity and change</li><li>High standards: you strive for flawless execution, and you have an eye for detail</li><li>Logical thinking: you can think in systems and data</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager- Email Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Global Compliance and Ethics (GCE), is responsible for establishing and maintaining a robust compliance program that ensures American Express is adhering to laws, regulations, and internal policies while fostering a culture of integrity and effective second line independent Compliance oversight.This position is a key member of the Consumer Practices Advisory Team (CPAT) within Global Risk &amp; Compliance. CPAT is responsible for administering a comprehensive UDAAP/UDAP regulatory compliance Program.&nbsp;&nbsp;CPAT is responsible for business process and product reviews, calculating and tracking metrics, managing relationships with business units and other activities in support of the UDAAP/UDAP Program.&nbsp;&nbsp;The Program helps ensure all products and services available to customers are free from unfair, deceptive or abusive acts or practices. This position will ensure that compliance risks are adequately identified, assessed, monitored and controlled.How will you make an impact in this role?The Manager of Consumer Practices Compliance is responsible for assisting in executing the overall Consumer Practices Program for American Express National Bank (“Bank”) and across the enterprise.&nbsp;&nbsp;The main responsibilities of the Manager, Consumer Practices will be to:<ul><li>Manage collaborative relationships with Compliance and business colleagues to understand business unit operations and ensure Program standards are met</li><li>Execute consumer practices review, analyze data and procedures, asses potential UDAAP/UDAP risk, communicate potential Risks effectively</li><li>Assist in the execution of the Consumer Practices Risk Assessment</li><li>Assess the business’ initiatives for UDAAP/UDAP risks through the New Product Approval process</li><li>Present training materials and provide guidance as appropriate</li><li>Recommend revisions to the Program’s procedures and standards for review and support automation</li><li>Provide assistance during examinations of Consumer Practices Programs in preparing responses to examination- or supervisory-related requests.</li></ul>Minimum Qualifications<ul><li>Bachelor’s Degree required&nbsp;</li><li>4-5 years of demonstrated consumer financial services experience in a compliance, legal, audit or risk role</li><li>Substantive knowledge of UDAP/UDAAP and consumer financial services requirements</li><li>Knowledge of risk assessment methodology, compliance monitoring, reviewing products, developing findings, and metrics-based reporting</li><li>Ability to develop and clearly communicate results of analysis, orally and in writing</li><li>Ability to effectively persuade colleagues at all levels</li><li>Strong computer knowledge required; excellent MS Office skills required; proficiency with other software, including communication, compliance data/analytical systems is strongly preferred.</li></ul>Preferred Qualifications<ul><li>Advanced degree is strongly preferred</li><li>Top candidate is self-motivated; dependable; adaptable; detail-oriented; and able to manage multiple priorities, work within a team environment and independently drive results</li><li>Certified Regulatory Compliance Manager (CRCM) Certification</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

470 Full Time Jobs in Montville, NJ, USA