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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Smithfield, RI and Westlake, TX! Do you want to work for a fast paced, growing organization where people make the difference? Do you flourish with providing exceptional client service? Join us as a Transaction Service Representative where you will assist in servicing and processing transactions for our Custody clients. <h3>The expertise we’re looking for</h3> <ul> <li>1 year of financial or customer services experience or equivalent work experience </li><li>Consistent record in high volume, high paced data centric processing environment </li><li>Customer oriented </li><li>High school diploma </li></ul> <h3>The purpose of your role</h3> The Transaction Service Representative (TSR) will work in a centralized Operations team, which consists of Money Movement, TOA, and New Account/Maintenance associates. Associate will work on all operational requests submitted from Fidelity Custody Advisors and Service Teams, ranging from fundamental/simple transactions to specialty/complex transactions. The TSR will be expected to master the fundamental processing queues and will be responsible for the accurate and timely processing of the transaction requests, ultimately providing a positive overall operational experience for those clients. To be successful in this role, one must have or gain a working knowledge of several Fidelity processing and workflow systems. Representatives are expected to be key contributors to a positive workplace environment, process improvement, and demonstrate a strong commitment to partnership and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization. Representatives are expected to consistently track and maintain performance metrics related to productivity and quality. <h3>The skills you bring</h3> <ul> <li>Your ability to work well on teams and in fast-paced, cross-collaborative environments. </li><li>You think analytically and deliver solutions to complex challenges. </li><li>You take pride in your work and have a detail-oriented mindset. </li><li>Your eagerness to learn is driven by self-motivation, curiosity, and ability to ask questions. </li><li>You have intermediate to advanced knowledge of Microsoft Office applications. </li></ul> <h3>The value you deliver</h3> <ul> <li>Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner. </li><li>Driving high satisfaction, quality and efficiency for both the client and Fidelity. </li><li>Delivering superior results quickly and efficiently, using effective time management skills. </li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges. </li><li>Bringing energy and excitement to your role every day. </li></ul> <h3>How your work impacts the organization</h3> The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing &amp; Custody Solutions ("FCCS"), which includes banks and broker dealers in the clearing space and registered investment advisors ("RIA"), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space. CE provides clients with support of daily activities and overall business strategy in an effort to optimize their experience with Fidelity; in the areas of implementation support, technology services, deployment and client training, analysis and data processing, in addition to client management and service support. Please see the below pay rate for the work location of Rhode Island only: $22.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Fidelity TalentSource

Transaction Processor

<h3>Job Description:</h3>The RoleAs an Accounting Support Analyst, you will be a key member of the Fidelity Investments Life Insurance (FILI) accounting team responsible for supporting FILI’s accounting &amp; reporting activities. You will have responsibilities that support month-end close, quarterly reporting, and year end activities.<ul><li>Coordinate the business-critical daily separate account trade wires, ensuring their completion by early to mid-morning.</li><li>Prepare daily cash reconciliations and initiate disbursement wires for settlement of investment trades and other payments.</li><li>Prepare journal entries and account reconciliations for financial close and support quarterly/annual regulatory filings and annual financial statement reporting</li><li>Support regulatory state filings and premium taxes.</li><li>Initiate payments for various vendor invoices</li><li>Support the withholding tax process, including payments and monthly reconciliations.</li><li>Streamline processes and enhance controls to develop improved reporting of results.</li></ul>The Expertise and Skills You Bring<ul><li>Accounting degree is preferred but not required; relevant accounting experience is essential.</li><li>Detail-oriented, proactive, and strong organizational skills.</li><li>Proven ability to collaborate effectively in a high-volume, fast-paced environment while balancing multiple priorities.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Excel is a must.</li><li>Self-starter with a sense of ownership who has the initiative to proactively identify and resolve issues and know when to seek clarification or assistance.</li><li>Eagerness to learn and advance your skills.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position.The TeamAs an outstanding team member, you play a key role on the FILI Accounting Team whose primary responsibilities are to ensure that transactions are recorded accurately for financial results and protecting the firm's assets through our work in financial accounting, internal controls, and legal entity reporting. FILI provides annuity and insurance products that enable our customers to save for retirement and generate guaranteed lifetime income to meet their needs.<h3>Certifications:</h3><h3>Category:</h3>OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Accounting Support Analyst

Senior Executive Assistant The Role This is an outstanding opportunity for an experienced administrative professional who has a passion to learn and pitch in wherever needed. This role requires both strong organizational and process skills related to your administrative duties, as well as creativity and resourcefulness related to solving problems in support of aligned leader and teams. The Expertise and Skills You Bring <ul> <li>A bachelor's degree preferred, or secretarial certificate/ related work experience. </li><li>3+ years of relevant experience preferably in a professional office environment </li><li>Effective time management skills, with ability to prioritize and balance multiple tasks simultaneously, reacting and thinking quickly while cutting through ambiguity. </li><li>Ability to be proactive and communicate effectively with all levels of Fidelity. </li><li>Possess strong Microsoft Office software experience and have the aptitude to learn new technology quickly. </li><li>Experience with driving process improvements and demonstrate creativity in solving them. </li><li>You have unrivaled attention to detail and consistent delivery of the highest quality of work. </li><li>Strong collaboration skills and enjoy working with a diverse, high performing team. </li></ul> The Value You Deliver <ul> <li>Assist assigned leaders with daily schedule, calendars, meetings, travel, and expenses. </li><li>Handling updates to organizational headcount charts, performance, scorecards, communication and other materials as needed. </li><li>Creating and updating Microsoft Office suite of documents (e.g. Word, Excel, PowerPoint, Visio etc.) as needed. </li><li>Communicating as liaison with other internal departments. </li><li>Coordinating meetings internally and externally, preparation of agenda, meeting facilities and distribution of materials. </li><li>Provide support for onsite visits and events in coordination with aligned teams. </li><li>Knowledge Librarian for internal user procedure documents </li><li>Perform project related duties as needed </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. The hourly pay rate range for this position is $25.00 - $33.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Executive Assistant

<h3>FCO - Risk Analyst</h3> The Role The duties of the Risk Analyst are to support Enterprise Compliance Management’s Anti Money Laundering programs and maintain full compliance with USA PATRIOT Act regulations as stipulated specifically within section 326 of the Customer Identification Program. The purpose of your role is to support the companies Anti Money Laundering program and maintain compliance with USA PATRIOT Act regulations. A majority of our communications are with internal employees which includes all lines of business including retail, family office, Institutional Wealth Services, stock plan services, health savings as well as Correspondent firms directly. <h3>The Expertise We’re Looking For</h3> <ul> <li>Bachelor's degree required</li> <li>Excellent interpersonal skills, both written and oral, as communicating with internal business units, customers, and correspondents will be required</li> <li>Ability to meet time-sensitive requests along with strong research and information gathering techniques</li> <li>Ability to balance multiple cases and prioritize accordingly.</li> <li>Ability to work as a great teammate as well as work independently.</li> <li>Ability to learn Fidelity systems including FBSI, FDOT, IRF, XTRAC</li> </ul> <h3>The Skills You Bring</h3> <ul> <li>Highly motivated, flexible, quality focused, teammate.</li> <li>Interested in quickly mastering Fidelity systems including FBSI, CACTUS, IRF, XTRAC, FDOT</li> <li>Have the ability to balance multiple cases and prioritize accordingly.</li> <li>Broad knowledge of the financial services industry strongly preferred</li> </ul> <h3>The Value You Deliver</h3> <ul> <li>Understanding the USA PATRIOT Act, Section 326 as well as any subsequent updates or guidance as put forth by the regulatory bodies or agencies including but not limited to the SEC, FINRA and FinCEN.</li> <li>Communicate directly with appropriate business liaisons and advance issues as appropriate to management in a timely and concise manner.</li> <li>Review incoming Customer Identification Program (“CIP”) incidents and perform research to ensure compliance and also minimize risk to the firm.</li> <li>Communicate compliance requirements to clients as necessary, restrict accounts as appropriate and bring up issues in a timely manner to senior team members or management.</li> <li>In addition to research, review and escalation responsibilities, adherence to a strict timeline and compliance schedule is paramount. This is all done in an effort to mitigate risk to the firm while also minimizing any negative impact to the client experience either real or perceived.</li> <li>Develop and participate in ongoing systems and process improvements. Participate in testing of any new system functionality and adapt to changes in policies or practices as required</li> </ul> The hourly pay rate range for this position is $25.00-30.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Risk Analyst

Compliance Analyst - Legal Operations Fidelity TalentSource is hiring a Compliance Analyst - Legal Operations to work at Fidelity in Smithfield, RI! The Role You will be involved with the general administrative support of the team. This includes reviewing incoming legal documents, completing data capture, identifying any deadlines associated with all requests, telephone communication with internal associates or external requestors, attorneys or customers regarding time extensions or status updates. The candidate is expected to be able to identify and prioritize risk exposures surrounding subpoena inquiries and promptly call out to management. This function provides enterprise wide support to all retail businesses. <ul> <li>Provide mail review of subpoena documents received and analyze subpoena requests. </li><li>Review and respond to LAWS requests received from the litigation department regarding court order and subpoena productions. </li><li>Track incoming non-class action checks and work with accounting to ensure timely deposits </li><li>Interact with attorneys, and customers as necessary, often requesting additional time to respond to subpoenas. </li><li>Support manager in creating workflows for team trainings and maintain the Legal Operations Group SharePoint site. </li><li>Make edits to P&amp;P as guided by manager. </li><li>Maintain a daily volume report for Levy, Court Order, Subpoena workflows. </li><li>Respond to negative subpoenas, negative sheriff levies, negative chapter 7 bankruptcy requests. </li><li>Provide support to analysts regarding redaction of information from subpoena productions. </li><li>Be familiar with Fidelity's Privacy requirements </li></ul> The Expertise and Skills You Bring <ul> <li>Bachelor's degree and/or equivalent (1-3) years of legal, compliance and/or regulatory experience </li><li>Experience in the financial services industry or legal setting </li><li>Paralegal certificate a plus </li><li>Excellent interpersonal skills </li><li>Strong command of the written language </li><li>Excellent organizational and time-management skills </li><li>Proficient PC skills including the ability to effectively use Microsoft Office Suite programs </li><li>Working knowledge of Fidelity systems including FBSI, XTRAC, IRF, Brio, One View and View Direct is a plus </li></ul> The Team Legal Operations is part of the Fidelity Enterprise Compliance Operations. We support Fidelity Brokerage Services, LLC, Fidelity Management Trust Company and National Financial Services, LLC. We provide legal support to these entities by responding to legal process such as subpoenas, garnishments, and other orders from the court. We interact with in-house counsel, Fidelity’s Financial Intelligence Unit team, AML, Fraud and PI Risk. The hourly pay rate range for this position is $27-$32 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Compliance Analyst

<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this positionThe successful candidate will be accountable for managing a team to define, prioritize, and deliver on strategic program deliverables. Objective is to enhance the organization's cybersecurity posture by mitigating known vulnerabilities, preventing lateral movement, and improving our Identity and Access security posture.The ideal candidate will have expertise in Active Directory, Entra ID, Identity governance, Authentication controls, and product management experience. You will collaborate with other Identity and Access Management (IAM) leaders to ensure alignment on overall strategy and program deliverables.In this role you will:<ul><li>Own accountability for the team’s approach, planning, and engagement model to ensure continued alignment and prioritization of the product roadmap</li><li>Demonstrate strong acumen to translate IAM control enhancements into deliverables/milestones at the sub-initiative and epic level</li><li>Leverage agile routines to coordinate planning and prioritization, including technology strategy, capability design, objectives and KPIs, ensuring that the development sequence is aligned</li><li>Provide day-to-day leadership for a delivery team comprised of engineering, quality, and analyst resources, and indirect leadership of supporting teams such as architecture, program management, and other COEs</li><li>Build a high-performing engineering team, identifying and supporting on-going learning opportunities, and ensuring that the talent composition aligns with strategic business priorities and workforce planning</li><li>Contribute to proactive research, vendor evaluations, and recommendation of new &amp; existing capabilities that align to product and/or IAM strategies</li><li>Oversee control &amp; service observability, stability &amp; resiliency, operations, and monitoring aligned to the policies, standards, and technical guidelines of the broader technology organization</li></ul>The Expertise You Have and The Skills You Bring <ul><li>7+ years of experience in a technology and leadership role, preferably managing risk utilizing the NIST cybersecurity framework</li><li>Deep understanding of Identification and Authentication controls, IAM principles such as SAML and OpenID Connect, and Authentication Assurance Levels (AALs)</li><li>Demonstrated experience in agile team practices, planning ceremonies, and delivery</li><li>You are a committed people leader, capable of setting strategic direction and coaching others to deliver results and impact to achieve that strategy</li><li>You have strong communication, interpersonal and relationship building skills with which you influence and engage across Fidelity and at all levels of the organization</li><li>You have senior level experience leading the development of solutions and offerings aligned with and in support of the strategic direction of the business</li><li>You leverage critical thinking and a product mindset, taking a data-focused approach to objective decision making</li></ul>The Team Fidelity’s Directory and Authentication group manages the identity and authentication security controls that help protect our workforce associates. Our teams are aligned to a set of enterprise services for managing our workforce identities, providing organizational scale of digital resources, and enhancing our access security controls.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Team Leader - Directory Services Hardening

The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.Essential Functions/Responsibilities<ul><li>Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards&nbsp;</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed&nbsp; units for the highest quality of work and superior presentation</li><li>Routinely perform duties to restore apartments to “make ready” status\</li><li>Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul>Education and/or Experience<ul><li>High School diploma or equivalent (GED) preferred</li><li>1-3 years’ experience performing maintenance duties</li><li>Multi-Family maintenance experience helpful</li><li>HVAC and CPO certification preferred</li></ul>Skills/Specialized Knowledge<ul><li>Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices</li><li>Safely use chemicals, paint, and general cleaning supplies\</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul>About the Benefits of joining the Mill Creek Team<ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>JobFamilyProperty Management - Onsite: MultifamilyJobFunctionNon OverHeadPayTypeHourly

Mill Creek Residential

Service Technician II - Modera Natick Center

Salesforce Administrator Position Overview The Salesforce Administrator will be responsible for helping enhance our Salesforce org by providing customer service, implementing best practices, and developing new solutions to unique business problems as well as providing premier technical support to select group of client-facing associates. This individual will work directly with our internal customers, business partners, cross company technologists and analysts to assist with Salesforce support, problem solving, and building processes to drive user adoption and increase productivity. In this role, we place a high value on serving our customers, who are client-facing associates and in direct support of accomplishing our business objectives. In addition to technical expertise, we expect a high attention to detail, outstanding customer service, and the ability to build a rapport with the customer. Associates are expected to be contributors to a positive workplace environment and demonstrate a strong commitment to teamwork and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization. Responsibilities Contribute to the team by: <ul> <li>Helping to manage, prioritize, and escalate internal support requests</li> <li>Resolving issues and supporting new or enhanced functionality requests brought by end-users</li> <li>Performing User Acceptance Testing for both new and ongoing development projects</li> <li>Participating in change management efforts to improve our Salesforce implementation</li> <li>Contributing to keeping our Salesforce instance aligned with best practices</li> <li>Experience supporting Microsoft Windows 10 &amp; Office O365</li> <li>Outstanding customer service and interpersonal skills</li> <li>Excellent written and verbal communication skills</li> <li>Experience supporting remote workers in a corporate environment</li> </ul> Qualifications of Salesforce Administrator <ul> <li>Salesforce Administrator Certification</li> <li>3+ year experience as a Salesforce Administrator</li> <li>Bachelor’s Degree or equivalent related experience in business or technology</li> <li>Ability to work with stakeholders to understand business needs, document requirements, and design logical, scalable solutions</li> <li>Strong desire to learn and implement Salesforce best practices</li> <li>Excellent organizational skills, time and project management</li> </ul> The hourly pay rate range for this position is between $55-$65 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Salesforce Administrator

Associate Systems Analyst Do you want to work for a fast paced, production support environment where people make the difference? Do you thrive on providing exceptional client service? Join us as an Associate Systems Analyst where you will provide premier technical support for client facing Outside Sales force. The Expertise We’re Looking For <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred</li> <li>1+ Years’ experience in a Help Desk Support role is a plus</li> <li>Experience supporting Microsoft Windows 10 &amp; Office O365</li> <li>Experience in Salesforce is a plus</li> <li>Outstanding customer service and interpersonal skills</li> <li>Excellent written and verbal communication skills</li> <li>Experience supporting remote workers in a corporate environment</li> <li>Salesforce experience is a plus</li> </ul> The hourly pay rate range for this position is between $45-$55 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. The Value You Deliver The Associate Systems Analyst will work directly with our internal customers, business partners, cross company technologists and analysts. In this role, we place a high value on serving our customers, who are client facing associates and in direct support of accomplishing our business objectives. In addition to technical expertise, we expect a high attention to detail, outstanding customer service, and the ability to build a rapport with the customer. Analysts are expected to be contributors to a positive workplace environment and demonstrate a strong commitment to teamwork and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com(opens in a new tab)</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Associate Systems Analyst

<h3>Job Description:</h3>The User Experience Content (UXC) team contributes to Fidelity.com, NetBenefits.com, and our mobile apps that help people manage their investments, take advantage of their benefits, and plan for tomorrow. These are among the most heavily trafficked financial services websites and mobile applications in the world. This team’s strength is its ability to view the experience holistically and connect customers’ unique needs with the right Fidelity products, services, and resources to meet them.As a Principal in UX Content Strategy in Wealth, you’ll play a key role in shaping the type of help, guidance, and advice people receive at different service levels—whether they are self-directed or advised or a little of both—at all the touchpoints of their journey. You’ll translate sometimes sophisticated financial topics and strategies into clear, effective digital content that our customers can understand and that can help guide their conversations with advisors.You’ll work with marketing and product teams in a variety of ways: <ul><li>Craft marketing copy for product experiences and campaign landing zones.</li><li>Integrate thought leadership and education for contextual learning across primary journeys as well as develop tools that educate by doing.</li><li>Develop messaging based on audience segmentation and personalized data that drives new relationships and deepens existing ones.</li><li>Create sales tools with and for advisors that can be used to explain our products and services and the value they provide. </li><li>Propose UX solutions that make it clear what information we need from people and how we’d manage their money. </li><li>Drive content strategies that focus on business-critical objectives while ensuring the customer is at the center of everything we do.</li></ul>You’re passionate about language, a natural collaborator, and thrive in partnership with multi-faceted teams—marketing, experience designers, developers, legal and compliance officers, advisors, and investment management teams. You’re generally comfortable with advanced financial themes and can explain things like tax-loss harvesting, asset allocation, estate planning, and income protection, in ways that enhance comprehension and decision making. And you’ll help guide projects from concept to completion, using data and analytics to test, iterate, and continuously improve content.<h3>The expertise and skills you bring</h3><ul><li>5–7+ years of professional writing experience in UX writing, copywriting, or technical writing. Experience in financial services is essential, as is a strong portfolio that demonstrates your familiarity with the subject matter.</li><li>A versatile writer who can tailor messaging for diverse audiences with varying levels of understanding.</li><li>A dynamic individual contributor with experience driving projects with teams of 5 or more creatives.</li><li>A clear communicator who can confidently articulate and advocate for a point of view, while finding common ground with product leadership and legal partners when necessary.</li><li>A strategic problem solver who can zoom out to see the big picture, then translate it into cohesive content blocks that can fit all the details.</li><li>A curious collaborator who asks the right questions and works effectively with many different players and points of view.</li><li>Experience crafting personalized content and applying best-in-class UX across mobile and web platforms, not just articles.</li><li>A track record of delivering successful business results, balancing multiple priorities, and building trust with partners who rely on our expertise, fast.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position <h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

113 Full Time Jobs in North Smithfield, RI, USA