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<h3>Job Description:</h3>The RoleAs a Senior Manager, you will work in the Cash Management to support the FDIC Sweep Program’s timely and accurate Money Movement and reconciliation-related transaction processing while adhering to policy, procedures, and regulatory guidelines. Responsibilities include:<ul><li>Monitor daily FDIC sweep transaction processing</li><li>Identify, Review and respond to money movement and out-of-balance exceptions</li><li>Monitor and review the month-end reconciliation and billing processes</li><li>Review and document procedures for policies to ensure consistency, compliance, and efficiency.</li><li>Find opportunities to improve key efficiencies within to improve quality and scale our workflows and reduce processing costs</li><li>Develop daily KPI’s and analyze productivity metrics and daily operational reports to monitor performance trends</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>Bachelors' degree with 8 +years professional experience</li><li>3 + years of working in Payment Operations ( money movement such as Wires / ACH) or reconciliations with bank data.</li><li>Knowledge of electronic payments processing (ACH/Wires)</li><li>Business Analysis experience or experience making decisions based on data</li><li>You deliver with strong written, verbal and interpersonal communication skills</li><li>Highly flexible and adaptable to fast paced environment, willing to assist in other areas as needed</li><li>Work independently and collaborate with associates</li><li>Time management (multi-tasking)</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamThe Cash solutions domain offers products and capabilities to help customers manage their cash and meet payments, saving and lending needs. Offerings include: Cash Management (Cash Management Accounts, Direct Deposit, Cash Manager, Cash Sweeps), Payment Capabilities (Bill Pay, Direct Debit, Check Writing), Savings (529, HSA, ABLE And Custodial Accounts), Lending (Line Of Credit, Mortgage Referral), Debit Cards and Credit Cards.Within the Cash Solutions Domian, the FDIC Sweep Program is a highly visible service offered to Fidelity’s top cash management clients and generates significant revenue for Fidelity. The Team consists of highly skilled and knowledgeable members across the organization that deliver at the highest levels of the organization.This role will report to the VP of Vendor Management &amp; Operations for Cash Solutions<h3>Certifications:</h3><h3>Category:</h3>OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Manager,  FDIC Sweep Program

<h3>Job Description:</h3>Job DescriptionThe Managing Director (MD) is entrusted with a book of business of defined contribution plans comprised of 40-50 client relationships that may range $10 – 20M+ in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery.ASSOCIATE MAY BE LOCATED IN TX, RI, NH, PA, NJ AND NYC<h3>The Role</h3>The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of both Plan Sponsors and Advisors. This role will require ~25% of travel.<h3>The Expertise You Have</h3><ul><li>We require associates in this role to acquire a Series 7 and 63 within the first 3 months of acquiring the position.</li><li>8+ years of Relationship Management or Client Service experience; preferably within the Retirement/401K industry.</li></ul><h3>The Skills You Bring</h3><ul><li>Your retirement plan record keeping and administration experience.</li><li>Your relationship management experience.</li><li>You have excellent verbal and written communication skills.</li><li>Your excellent organization and time leadership skills and attention to detail.</li><li>You have shown problem-solving skills.</li><li>Your effective presentation skills, influence and negotiation skills.</li><li>You have experience working with Financial Advisors.</li></ul><h3>The Value You Deliver</h3><ul><li>Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships, including with the highest level of decision makers.</li><li> Building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship. Acts as the client’s 'trusted advisor' in partnership with the Plan’s Advisor.</li><li>Partnering with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.</li><li>Planning and conducting effective in-person and/or phone meetings with the Plan Sponsor and Plan’s Advisor client.</li><li>Making detailed plans and preparations for client meetings in partnership with the Plan’s Advisor.</li><li>Accurately planning, influencing, and implementing Fidelity solutions to address needs.</li><li>Differentiating Fidelity's benefits approach against competitive benefit solutions.</li><li>Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients and their advisors on qualified and potentially nonqualified plan design alternatives.</li><li>Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.</li><li>Analyzing investment architecture and providing appropriate alternatives in partnership with the Plan’s Advisor.</li><li>Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.</li><li>Actively facilitating Investment Review meetings in partnership with the Plan’s Advisor.</li><li>Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity in partnership with the Plan’s Advisors.</li><li>Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries. This includes problem resolution on behalf of clients to produce a satisfactory outcome.</li><li>Acting as the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client.</li><li>Building and developing strong working relationships internally.</li></ul><h3>The Team</h3>Focusing on understanding and responding to clients and advisors. In this position you assume a consultative role to acquire a clear understanding of the business needs of relevant issues. You will ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Relationship ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Managing Director- 401K Relationship Manager

<h3>Job Description:</h3>Job Description:Job Title: Fidelity Global Security Operations Center (GSOC) - SpecialistThe RoleAs a GSOC Specialist, you will play a vital role in ensuring the safety and security of our company premises, employees, and stakeholders. You will be responsible for dispatching and coordinating responses to various emergencies, analyzing intelligence to mitigate global threats, and supporting our travel security program. Your ability to communicate effectively, manage multiple tasks, and work in a flexible scheduling environment will be crucial to your success in this role.Coordinate and dispatch responses to incidents occurring on company premises or at corporate events, utilizing appropriate communication methods. This includes managing responses to medical emergencies, burglaries, fires, and duress alarms. Operators may also need to liaise with law enforcement, fire departments, or other public safety organizations during emergencies at or near company property.Evaluate, analyze, and escalate open-source and subscription-based intelligence to mitigate and report global threats to company property, employees, and stakeholders.Accurately document, thoroughly assess, and promptly escalate instances of potential threats in the workplace. This involves maintaining detailed records of observed or reported threats, evaluating their severity and potential impact, and ensuring timely communication to relevant security partners for appropriate action. The objective is to enhance workplace safety by proactively addressing and mitigating risks.Provide comprehensive support to the travel security program by actively monitoring associate travel and ensuring preparedness to account for them during events of concern or elevated risk. This includes tracking travel itineraries, assessing potential threats related to travel destinations, and maintaining real-time communication with associates. In the event of heightened risk or emergencies, the GSOC Specialist will coordinate with relevant security teams to ensure the safety and well-being of traveling associates, providing timely updates and necessary assistance.Report any unusual or abnormal conditions to the company's security personnel, management, employees, suppliers, and facilities organization. This involves promptly identifying and documenting irregularities, ensuring clear and effective communication with all relevant parties to address and resolve potential issues swiftly.Collaborate closely with internal security, facilities &amp; real estate, enterprise resiliency, and business continuity teams during incidents or events that impact business operations. This involves coordinating efforts to ensure a unified response, sharing critical information, and leveraging each team's expertise to effectively manage and mitigate the impact of such incidents. The GSOC Specialist will play a key role in facilitating communication, supporting recovery efforts, and ensuring that all necessary measures are taken to protect company assets and maintain operational continuity.Receive, evaluate, and disseminate incoming information and reports from company security personnel, field security officers, employees, suppliers, reporting parties, and local agencies. This involves systematically assessing the relevance and accuracy of the information, ensuring it is communicated effectively to appropriate stakeholders, and facilitating timely and informed decision-making processes.Create detailed, fact-based incident reports for distribution to various Fidelity stakeholders. This involves gathering accurate and comprehensive information about incidents, analyzing the data to ensure clarity and relevance, and compiling it into concise reports. These reports must effectively communicate the key facts and findings. The GSOC Specialist will ensure that all reports are meticulously documented and distributed promptly to maintain transparency and support the company's security objectives.Facilitate the coordination of service requests for after-hours access to Fidelity offices. This involves managing and processing requests efficiently, ensuring that all necessary approvals are obtained, and communicating with relevant personnel to provide seamless access outside of regular business hours.The Expertise and Skills You Bring·1+ year of full-time professional experience, preferably in an operations, customer service, or control center setting.· Bachelor’s Degree preferred.· Computer proficiency with Microsoft Office suite of products.· Demonstrated proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.· Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).· Experience collecting, analyzing, and disseminating open source or subscription-based intelligence is preferred.· Providing excellent customer service in a high call volume setting. · Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision· Must be able to communicate effectively with all levels of the organization.The TeamJoin our team and contribute to maintaining a secure and resilient environment at Fidelity. This position is based in Smithfield, RI or Merrimack, NH and offers an exciting opportunity to work with internal security, facilities, and business continuity teams during business-impacting incidents. Ready to make a difference? Apply now and become a key player in our security operations!Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Note: If you are a FINRA registered internal employee who is considering moving to a non-licensed role, you may want to proactively have a conversation with the hiring manager to understand the potential impact to your registrations before a final hiring decision is made.Salary Grade:3<h3>Certifications:</h3><h3>Category:</h3>SecurityMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

GSOC Specialist

<h3>Job Description:</h3>Lead Retirement Administrator, Center of Excellence – Back Office Administration TeamThe RoleYou will be responsible for first-signing/processing pension, retirement, and post-retirement health &amp; welfare transactions. Other key responsibilities for this position include performing pension benefit calculations, working with data, creating forms &amp; letters that are used to communicate with participants and beneficiaries, working with pension disbursements, and interacting with colleagues to provide information to plan sponsors, participants, beneficiaries, and third parties. Our talented team of professionals is looking for someone who enjoys a fast-paced environment and can provide both high-quality work and an extraordinary customer experience! This role is responsible for:<ul><li>Providing pension administration services for a designated group of clients</li><li>Using product and client specific procedures when completing calculations to ensure accuracy and timeliness of all work</li><li>Acting as subject matter expert on the end-to-end processing of calculations, resolution of participant issues, disbursements, and data updates</li><li>Managing escalations, as well as client critical issues, and partnering closely with colleagues in the Retirement practice</li><li>Assisting with client documentation and procedures updates</li><li>Leading participant and client request workflows, including researching and resolving complex or critical customer issues</li><li>Proactively identifying client and participant trends and working with various internal business partners to arrive at customer-centric solutions</li><li>Providing support for project related tasks</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s Degree or equivalent work experience</li><li>Interest in Defined Benefits administration and Defined Benefits systems</li><li>Strong mathematical, analytical, and intuitive skills – including the ability to perform manual pension calculations using requirements documents, plan documents, plan amendments, SPD’s, and other documentation</li><li>Ability to work as a standout colleague while meeting individual timeliness, accuracy goals, and quality standards</li><li>Strong interpersonal skills and attention to detail</li><li>High integrity and discretion to ensure the confidentiality of private client and participant data</li><li>Strong written and verbal communication skills</li><li>Strong PC software skills (i.e. – Excel, Outlook, Word, and Access)</li><li>Under limited supervision, the Lead Retirement Administrator will be responsible for processing pension, retirement, and post-retirement health and welfare transactions.</li><li>This role will use plan and client specific procedures when researching and processing transactions to ensure accuracy and timeliness of all work.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The Value You BringYou bring a unique blend of resilience, initiative, and strategic thinking that enables you to thrive in fast-paced, ambiguous environments. A self-starter who takes ownership of challenges and opportunities alike, with a strong predisposition toward action and continuous improvement.<ul><li>Entrepreneurial and Creative: Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value.</li><li>Collaborative Team Player: Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success.</li><li>Resourceful and Organized: Adept at juggling multiple priorities—while staying focused and organized.</li><li>Proactive and Curious: Take initiative, ask thoughtful questions, and actively seek out learning opportunities to grow both personally and professionally.</li><li>Comfortable with Ambiguity: Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty.</li><li>Strong Communicator: Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders.</li><li>Leadership-Oriented: Held leadership roles that required vision, accountability, and the ability to inspire and mobilize others toward a common goal.</li></ul>The TeamThis role will reside within Workplace Consulting’s Center of Excellence (COE) organization on the Back Office Administration Team. The Fidelity Workplace Consulting Group is made up of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, offering a broad range of services that span benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. For more information about Fidelity Workplace Consulting please visit this link: <a href="https://www.fidelityworkplace.com/s/workplaceconsulting" target="_blank">https://www.fidelityworkplace.com/s/workplaceconsulting</a>The base salary range for this position is $55,000-105,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Consulting

Lead Retirement Administrator, Fidelity Workplace Consulting

<h3>Job Description:</h3>Please Note: We are unable to provide visa sponsorship for this role.As the VP Lifetime Engagement (LTE), Crossover Team Lead, you will possess deep knowledge and insights of the Crossover customer, own the vision for their future end to end experience, and be accountable for defining and executing against the roadmap that progresses us towards that vision. You will prioritize and champion the most impactful opportunities to convert WI participants to Retail customers, and to delight them throughout their experiences as they become and as they engage with Fidelity as Crossover customers.To do this, you and your team will bring a data-driven and action-oriented approach as you partner both within the LTE product area with LTE Strategy and Delivery teams, as well as across the organization. Your partnerships will cross business units, including workplace and retail, as well as functions including product, marketing, technology, research &amp; analytics, digital &amp; live channel distribution, etc. You will help accelerate existing and drive new initiatives to realize the vision, expertly managing a balanced portfolio of near- and long-term opportunities, and monitoring and measuring results. For our highly valued Crossover customers, opportunities exist across the customer journey: to improve workplace customer awareness of our retail offerings, to remove friction from the crossover customer experience, and to enable us to engage crossover customers based on an appreciation of their full relationship with Fidelity. As the Crossover Team Lead, you and your team will ensure we take a thoughtful and deliberate approach to make continuous progress against these opportunities. <h3>The Value You Deliver</h3><ul><li>Proactively identify new customer opportunities and build business cases to discern commercial viability.</li><li>Partner with Strategy, Delivery and other leaders to influence and prioritize execution plans across multiple stakeholders within Workplace, Wealth and Brokerage. </li><li>Set priority, sequencing and phasing including go-to-market strategy via your product roadmap. </li><li>Evaluate and optimize value based on overall Product Area vision and priorities through continuous refinement, ruthless prioritization, as well as focus on KPIs and business impact.</li><li>Demonstrate consulting capability to work closely across business units and leaders to effectively shape priorities and accelerate programmatic execution.</li><li>Manage talent lifecycle of team including hiring, coaching, developing and performance management practices.</li></ul><h3>The Expertise You Have​</h3><ul><li>Bachelor’s Degree required​</li><li>10+ years of experience with product strategy and development and working with key stakeholders enabling product development and delivery </li><li>5+ years successfully leading and developing teams with diverse capabilities and experience</li></ul><h3>The Skills You Bring</h3><ul><li>Data-driven approach to understanding customer needs and insights, developing a strategy, and translating strategic objectives into action.</li><li>Strong customer focus and experience designing, developing and maintaining dynamic customer experiences.</li><li>Proven experience engaging and influencing multiple stakeholders across products/platforms with competing priorities and key dependencies.</li><li>Strong analytical and judgement skills to determine the direction and achievement of goals; keeping key stakeholders informed on progress.</li><li>Excellent verbal and written skills with proven ability to champion recommendations and influence decisions at all levels of management.</li><li>Knowledge of Fidelity operations and customer facing channels in PI and WI strongly preferred.</li><li>Digital to live channel integration experience preferred.</li><li>Supports aligned teams as they create value delivered through prioritization, creativity, innovation, collaboration, and decision making.</li><li>Proven track record of developing and coaching talent.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Product ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Lifetime Engagement

<h3>Job Description:</h3><h3>Director, Digital Assets, Financial Crimes Models &amp; Analytics</h3><h3>The Role</h3>We’re seeking a Digital Assets Director to serve as a subject-matter expert and to lead the team directly/indirectly responsible for the development and maintenance of innovative cryptocurrency transaction monitoring and trade surveillance solutions. In this 100% crypto-focused role you will partner with Data Engineers, Data Scientists, Business Intelligence and Compliance professionals to oversee the buildout, management, and improvement of Fidelity’s blockchain forensics and trade surveillance capabilities. The role will have broad exposure to senior leaders in Fidelity Digital Assets (‘FDA’), Legal, Risk and Compliance functions. You will partner with development teams to build out critical digital asset surveillance processes and be able to identify when a requirement isn’t understood, or a process or control isn’t sufficient. You will serve as an in-house crypto expert and thought leader, leveraging your expertise across all phases of the model development life cycle.Responsibilities of this role:<ul><li>Drive digital assets model development and enhancement initiatives.</li><li>Support crypto related new business initiatives from a blockchain analytics and on-chain compliance perspective.</li><li>Partner with Business Unit Technology functions to support development work relative to digital asset surveillance programs.</li><li>Manage a small but growing team of digital asset/business intelligence professionals to execute on the Models &amp; Analytics Team’s strategic vision.</li><li>Serve as a subject matter authority on blockchain forensics and cryptocurrency investigations, industry trends and standards.</li><li>Manage digital asset vendor relationship(s), participate in annual vendor oversight responsibilities and influence product roadmaps to maximize value from the relationships.</li><li>Maintain relationships with key stakeholders in the Financial Crimes Compliance team and those across Risk, Tech, and Business functions.</li><li>Present to senior leaders on cryptocurrency compliance trends, risks and impacts to the Financial Crimes Compliance program.</li><li>Support presentations to federal and state regulators on surveillance models and controls during annual exams and new product approval efforts.</li><li>Continually increase your knowledge and understanding of the evolving digital asset landscape, always cognizant of technical and regulatory developments, and alert to emerging risks.</li><li>Providing insight on all aspects of Fidelity’s crypto operations</li><li>Positioning the Financial Crimes Compliance program to continue to protect Fidelity Investments customers and brand for years to come</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>Prior AML/Fraud advisory, surveillance, or investigative experience.</li><li>Prior financial crimes model development and/or maintenance experience.</li><li>Deep knowledge of the digital asset ecosystem, including cryptocurrencies, stablecoins, decentralized finance (bridging/swapping/minting/burning), and more.</li><li>Experience managing multiple initiatives simultaneously in addition to direct reports with their own projects. Experience with project planning, communicating with stakeholders, and monitoring and maintaining model performance.</li><li>Prior experience managing a team of high performing individuals with diverse skill sets.</li><li>Prior experience maintaining critical relationships with senior executives in Compliance, Tech, and Business functions.</li><li>Personal experience trading cryptocurrencies, stablecoins and/or NFTs.</li><li>Passion for cryptocurrencies and the broader crypto ecosystem in general.</li><li>Prior experience supporting regulatory response efforts.</li><li>Chainalysis Academy or Elliptic LEARN certifications a plus.</li><li>FINRA Series 7, 63, 24 or 9/10 registrations a plus.</li><li>Experience with blockchain analytics tools (e.g., Elliptic, Chainalysis, TRM Labs etc.) their various tool suites, and conducting crypto investigations using these products</li><li>Knowledge of digital asset AML &amp; fraud typologies such as peel chains, mixers/privacy wallets, pig butchering investment and romance scams, use of non-AML/KYC compliant services or dApps to obfuscate prior activity, and indirect exposure through VASP transactions and correspondent relationships</li><li>Capable of deep-diving raw data to understand database and table structure, data location and potential data gaps (raw vs. front-end systems) while clearly articulating findings</li><li>Able to navigate front-end systems and the databases where relevant crypto data is being stored communicating with technologists</li><li>Excellent listening, communication (verbal and written), influencing, and presentation skills</li><li>Knowledge/experience with Agile frameworks and methodologies a plus</li><li>Passionate about crypto and its intersection with Financial Crimes</li><li>Intellectually curious and an early adopter of new technology</li><li>Very thorough with strong documentation skills</li><li>Able to communicate and explain crypto concepts to non-technical audience</li><li>Great demeanor, teammate, and effective contributor</li><li>Strong interpersonal skills</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>The Financial Crimes Models &amp; Analytics Team is part of the Financial Crimes Compliance organization. The organization strives to protect Fidelity’s businesses, clients, customers, and reputation by providing effective and timely analytical and investigative services, enabling us to provide the optimal balance of risk management and customer experience.Financial Crimes Models &amp; Analytics is an agile development team supporting all phases of the software development life cycle. We’re looking for curious individuals that love data, have a passion for technology and digital assets and thrive in a team-based culture. You will work with vast amounts of data across numerous Fidelity business lines. You’ll have the opportunity to learn, test and implement new technologies supporting both existing and new Fidelity businesses.The Financial Crimes Models and Analytics Team within Fidelity Investments Financial Crimes Compliance group is responsible for the design, development and maintenance of the firms FCC detection and screening models. We partner with colleagues across Fidelity’s Corporate Technology, Compliance, Investigations, Legal and Risk groups to build software, data science and analytics solutions that support the firms monitoring programs. The Analytics team supports Fidelity’s Economic Sanctions, Negative Media, Customer Risk Rating, Insider Trading, Elder Financial Exploitation, Digital Assets, Low-Priced Securities, International Payments, surveillance, and screening programs.The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Business Analytics and Insights

Director, Digital Assets, Financial Crimes Models & Analytics

<h3>Job Description:</h3>Target Start Date: January 12, 2025Are you customer focused and also strive to deliver experiences that foster customer loyalty? Then this might be the right role and opportunity for you! Apply now to be considered for the upcoming class that includes an immersive paid training during onboarding! **Associates in this role can work in Smithfield, RI or in Westlake, TX. The Role The Operations &amp; Services Group (OSG) Client Services division is seeking driven and knowledgeable associates for a transaction processing role! As a Representative for Client Services, you will be directly involved in navigating transaction processing and carrying out our already-established record-keeping business practices, provides best in class service to financial advisors and other institutional clients by executing client requests and acting as a client advocate throughout the Fidelity organization through telephone within contact center. You ensure customer satisfaction by delivering extraordinary service, handling standard and complex interactions and processing of client inquiries received by phone or in writing. We are customer-obsessed and strive to deliver experiences that foster customer loyalty through consistent, high-quality service, delivered by associates who can effectively transform knowledge to performance, complexity to simplicity, and customer service into relationships. The Expertise and Skills You Bring<ul><li>2+ years of brokerage operations or financial services experience preferred</li><li>2+ years of experience in transaction processing roles or related financial process preferred</li><li>Provide quality customer service through accurate and timely processing of requests</li><li>Deliver effective written and verbal communication to appropriate business partners when requests are not in good order or need clarification</li><li>Meet minimum productivity requirements</li><li>Gain proficiency in additional OSG processes as department needs require</li><li>Complete administrative records documenting time spent on different processes</li><li>Strong organizational skills and attention to detail</li><li>Proficient in manually entering or transferring data from paper documents into computer systems</li><li>Ensure accurate processing of allocated work with efficiency</li><li>Interacting with business partners (Resolution, Adjustments, Frontline call center, etc.) to assist in processing client requests</li><li>Ability to learn and adapt to changes and new processes</li><li>Motivated and committed to excellence; positive attitude and can-do work ethic.</li><li>Strong Team player</li><li>Strong multi-tasking skills and the ability to process transactions with efficiency and accuracy</li><li>Strong organizational skills, ability to prioritize decisions in a fast-moving environment</li><li>Contribute to a team environment that fosters culture of peer-to-peer coaching, collaboration and recognition</li><li>Problem solver</li><li>Flexible and adaptable; you adjust quickly to change in a busy environment</li><li>Ability to think independently with decision-making skills </li><li>Understand the importance of providing superior service and able to think outside the box</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamWe provide superior customer service to Fidelity’s Institutional businesses through innovation, dedication and commitment to excellence. This division is responsible for servicing our customers via inbound phones interactions, transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc., as well as intermediary support and relationship management for Fidelity Institutional Asset Management (FIAM). <h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Representative, Client Services - Processing

<h3>Job Description:</h3>At Fidelity, we are seeking a highly motivated and experienced hands-on Architecture Lead to drive a strategic UI/UX initiative in Brokerage Record Keeping Technology (BRT). In this role, you will work directly with product and engineering teams across BRT and Enterprise teams to design UI solutions that meet business priorities for initiatives. The TeamYou will a member of the Architecture team that provides the direction, decisions and solutions for Brokerage Recordkeeping Technology and Trade Management Engineering groups. Throughout the implementation of the proposed solutions, you will work closely with the product and engineering teams and with the enterprise to lead the efforts to come up innovative UI Architecture solutions and strategies.Qualifications<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Demonstrated hands-on experience leading architecture efforts and for developing for large scale, intuitive and performant user experiences</li><li>Demonstrated hands-on experience with UI frameworks including Angular / React, and UI / UX design and development practices</li><li>Experience leading architecture teams focusing on UI architecture.</li><li>Experience with Business Capability Analysis and Customer Journey Mapping</li><li>Experience guiding and coaching engineering teams regarding best practices for UI / UX and following through with oversight on implementation.</li><li>Experience of developing applications with CSS, JavaScript / TypeScript, Angular, Java, SpringBoot, Node, and experience working with API’s (both API Development &amp; API Consumption) </li><li>Familiarity with FDC3 Standards</li><li>Hands On Experience with BPMN Technology like Camunda is highly desired</li><li>Hands On Experience with software automation technologies.</li><li>Good interpersonal and communication skills</li><li>Effective Presentation skills</li><li>Passion and curiosity to work with others to foster ideas and produce creative solutions to intricate problems while making smart choices balancing design and delivery.</li><li>Experience in designing, developing, and deploying applications on AWS. Practical knowledge of a broad range of AWS services, including compute, containers, databases, analytics, and security. </li><li>Well-grounded knowledge of engineering and continuous delivery practices</li><li>Familiarity with Mainframe technologies and cloud migration experience desirable</li><li>Flexible, growth-oriented mindset with a strong sense of ownership.</li></ul>Key Responsibilities:<ul><li>Lead an architecture team to design and implement UI Architectures.</li><li>Collaborate with product teams to understand UI/UX requirements and deliver effective solutions.</li><li>Lead the design and implementation of robust, scalable UI architecture solutions that support the business.</li><li>Continuously evaluate UI/UX architecture trends and the emerging landscape and integrate new technologies and tools to enhance UI/UX capabilities.</li><li>Devise the strategic vision and roadmap for UI/UX solutions.</li><li>Lead hands-on POCs and provide proven migration paths for product teams to advance our roadmap</li><li>Lead engagement with product and engineering leads and senior management on product and delivery requirements and positively influence roadmaps.</li><li>Drive adoption of enterprise standards and best practices, and promote changes in process, standards, or technologies when necessary.</li><li>Develop and produce high quality documentation for strategic UI/UX architecture vision, including blueprints, standards and frameworks that are aligned with overall business strategy</li><li>Mentor application delivery teams regarding UI/UX architecture and development best practices.</li><li>Influence BRT, TME and enterprise UI/UX strategy and promote changes in process, standards, or technologies.</li></ul>The base salary range for this position is $140,000-285,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Vice President, Architecture - Ops Workstation UI

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Where you will work: This position will be based in Astound's Canton, MA office, and would be an in office/field role.A Day in the Life of the Broadband Dispatcher:<ul><li>Monitor and assist with management of customer technician routes</li><li>Maintain ongoing communication with technicians</li><li>Complete pre-calls to customers</li><li>Conduct post-installation surveys</li><li>Verify integrity of ICOMS accounts against work orders</li><li>Execution of significant project to support the internal and external customer base</li><li>&nbsp;Other duties as assigned</li></ul>What You Bring to the Table:Experience: 2+ years of customer service experience required, preferably in a call center environment.Knowledge, Skills and Abilities: The skills listed are required to be executed at an intermediate level. Effective Communication (verbal and written), Knowledge Retention and Recall, Ability to Handle Pressure, Speed and Efficiency, Creative Problem Solving, Empathy, Organizational Ability, and Computer Literacy.Education and Certifications:High school diploma or equivalent&nbsp;&nbsp;We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program&nbsp;</li><li>Employee discount program ( If in our serviceable area)</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base pay in Massachusetts for this position is $20.00- $22.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.<h4>Our Mission Statement:&nbsp;</h4>* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Broadband Dispatcher I

<h3>Job Description:</h3><h3>Principal Delivery Analyst – Crypto Trading</h3>We’re looking for motivated individuals with strong business and systems analysis skills to help deliver innovative digital capabilities for our retail crypto clients. As a Principal Analyst, you’ll collaborate closely with the experience lead responsible for building trading capabilities on our mobile and Fidelity.com platforms. Together, you will identify and document requirements, ensuring seamless implementation of new digital solutions.<h3>The Role:</h3><ul><li>Collaborate with the experience lead to align with business priorities and identify key focus areas.</li><li>Engage with marketing, user research, and client services teams to understand customer needs.</li><li>Partner with user experience designers to develop creative solutions that improve digital client experiences and drive business results.</li><li>Translate and communicate business and technical needs to technical partners.</li><li>Support technical partners throughout the development lifecycle to ensure alignment with requirements.</li><li>Operate within an agile framework, using agile tools to document requirements.</li><li>Stay current on industry trends and share insights with product teams.</li><li>Facilitate discussions, drive progress, and make informed decisions, demonstrating a deep understanding of capabilities, objectives, requirements, systems, and interdependencies.</li></ul><h3>Expertise and Skills:</h3><ul><li>Bachelor’s degree required.</li><li>6+ years of experience in business and systems analysis, product and/or program management in an agile environment.</li><li>Experience gathering and identifying requirements for front end client experiences.</li><li>Preferred experience with Figma, Miro and Jira.</li><li>Strong critical thinking and judgment skills.</li><li>Effective relationship-building with key business, IT, legal, risk, and compliance partners.</li><li>Excellent verbal and written communication skills.</li><li>Ability to negotiate and influence at all levels.</li><li>Self-starter with a passion for products, technology, and customer experience.</li><li>Ability to define, refine, and present capability vision to rally support from partners.</li><li>Inspect and evaluate progress, removing impediments as needed.</li><li>Ability to anticipate and prioritize client and partner needs.</li><li>Digital asset experience is a plus.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>The Fidelity Digital Assets℠ Product Delivery drives the delivery and execution of multiple product areas and initiatives to increase business value and customer satisfaction. Product Delivery has a division called the Fidelity Crypto Product Area which is accountable for the ongoing management and integration of key capabilities within the Fidelity Crypto digital product experience.<h3>Company Overview</h3>Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

140 Full Time Jobs in North Smithfield, RI, USA