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<h3>Job Description:</h3>Director - Architecture, Enterprise Contact CenterAt Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity’s Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients. As the Director of Architecture, you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities.The Expertise and Skills You Bring<ul><li>Ten years or more working in an architecture or engineering role with five years or more experience as a solution architect.</li><li>You have deep subject matter expertise, five years or more, in one or more of the following areas related to large enterprise contact centers: Infrastructure, IVR and artificial intelligence self-service experiences, large CCaaS implementations, Agent desktop including agent assist and workflow automation, operational performance capabilities such as workforce management, recording with screen capture, and data analytics.</li><li>You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies, particularly AWS and Azure. </li><li>You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization. </li></ul><ul><li>Experience with enterprise user experience strategy. </li><li>You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them. </li></ul>The Value You Deliver<ul><li>Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint. </li></ul><ul><li>Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates. </li></ul><ul><li>Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results. </li></ul><ul><li>Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps. </li></ul><ul><li>Ensuring the solutions that are delivered meet high standards for quality, performance, and scale. </li></ul>Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com .Fidelity Investments is an equal opportunity employer.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Architecture

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Law School?Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger. Job Description The Institutional Data Initiative (IDI) is a new research center working to advance society’s relationship with knowledge by expanding access to, and deepening our understanding of, the data that underpins AI. By collaborating with library, government, and academic institutions to publish their knowledge collections as AI training sets, IDI seeks to 1) empower those institutions and the cultures they represent, 2) build a foundational pipeline for academic inquiry of AI, and 3) advance the state of the art for all builders of AI systems.&nbsp;IDI’s work spans the AI data ecosystem—from digitization, data structuring, and metadata synthesis, to safety and security analysis, all the way through to benchmarking and the development of ethical and governance frameworks. Institutional collaboration forms the gateway to this work and IDI places a particular emphasis on opportunities with institutions that expand the cultural breadth of knowledge represented in the building blocks of AI.&nbsp;At its core, IDI is a data practice around which other interdisciplinary work is convened. While theory and analysis are critical components of IDI’s work, our impact is a direct factor of our ability to ship novel data. As such, IDI’s workflows resemble those of a product studio. Our projects are time-bound and scopes are driven by ambition within time constraints. Our team structure is relatively flat and each member is expected to bring vision for their work and drive it through to completion. We prioritize interdisciplinary collaboration with academic contributors, both internal and external, as essential work that prevents the commodification of the data we help to publish.&nbsp;The technical capabilities of our Principal Engineers define the depth of analysis and inquiry at IDI while developing and deploying repeatable methods and pipelines. The person in this role will have an ability to think creatively about extracting and manipulating data to unlock knowledge collections that have been stubbornly inaccessible, sometimes for centuries. Their understanding of machine learning and AI fundamentals will help identify areas of high impact and utilize models to facilitate this work. Each Principal Engineer must bring a unique set of skills and approaches to a team of engineers whose distinct capabilities complement the whole. This team works together to build an action plan for each corpus that takes it from uncharted territory to a well-defined map that others can traverse.&nbsp;&nbsp;Beyond data, Principal Engineers also contribute to the building of community around IDI’s work to enable outside collaborators—fellow technologists, academics, students, cultural stakeholders—to expand our capabilities, capacity, and perspectives. IDI operates within Harvard and alongside the Library Innovation Lab, the Berkman Klein Center, and the Applied Social Media Lab; engaging these communities, among others, is critical to delivering on our mission.&nbsp; 
 
As a Principal Engineer, you will:&nbsp;<ul><li>Develop, refine and evaluate methods for analyzing and augmenting corpora.&nbsp;</li><li>Research, train and evaluate machine learning models.&nbsp;</li><li>Research, adjust and evaluate natural language processing techniques.&nbsp;&nbsp;</li><li>Write and contribute to open-source software.&nbsp;&nbsp;</li><li>Conduct an ongoing technology and research watch in areas pertinent to IDI’s focus, including: generative AI, natural language processing, digital preservation and open knowledge.&nbsp;</li><li>Provide technical leadership and guidance to both your team members and your project peers.&nbsp;</li><li>Help build and lead development of multiple discrete projects at once.&nbsp;&nbsp;</li><li>Draft technical and scientific communications outlining datasets and novel methodologies developed in the course of your work.&nbsp;</li><li>Be a technological ambassador for the research center. Help build and engage with the broader academic and AI communities including the Harvard student population.&nbsp;</li><li>Engage with partners to both share our work and explore new opportunities.&nbsp;</li></ul> Qualifications Basic Qualifications:<ul><li>Minimum of seven years’ post-secondary education or relevant work experience</li></ul>Additional Qualifications and Skills:We are looking for people who have:&nbsp;<ul><li>A desire to create public-interest impact on AI.&nbsp;</li><li>Deep understanding and experience designing, implementing, testing, and documenting data workflows.&nbsp;</li><li>Advanced working knowledge of machine learning and “AI” systems including local and open toolchains in addition to commercial offerings.&nbsp;</li><li>OCR and/or computer vision experience.&nbsp;</li><li>Strong grasp of at least one general purpose development technology (Python, Javascript, Lisp, …) and of every day development tools (IDEs, Git, dependencies management, Linux &amp; SSH, CI/CD, …)&nbsp;</li><li>Experience drafting technical or scientific communications to document and disseminate their work.&nbsp;&nbsp;</li><li>A track record of shipping complex projects, especially working independently or within early-stage companies and organizations.&nbsp;</li></ul>Candidates need not have all of these qualifications to be promising, but all promising candidates will have a strong track record of shipping. Additional Information Travel is required for quarterly on-site meetings plus occasional travel for conferences and events as needed.&nbsp;&nbsp;Given the multidisciplinary nature of our work, we encourage a short cover letter to explain how your career trajectory and interests align with our work and mission.&nbsp;This position works a combination of on-campus and remote work based on business needs and manager approval. The opportunity for 100% remote work is available for applicants who live more than 50 miles from the Harvard Law School campus. All remote work must be performed within a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT and WA).&nbsp;Candidates residing in other states are also encouraged to apply, though would become employees of a third-party external payroll company rather than Harvard University.&nbsp;&nbsp;Term Appointment:&nbsp;This is a two-year term appointment with potential for renewal subject to funding and departmental need.&nbsp;&nbsp;Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: Education, IdentityOther Information:All offers to be made by HLS Human ResourcesWork Format DetailsThis position is eligible for 100% remote work. Employees may work from any of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). At the discretion of the hiring department, fully remote employees may occasionally be required on-site at a Harvard location. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Principal Engineer

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Faculty of Arts and Sciences?The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience. Job Description Job Summary:Independently plan and implement academic affairs operations including faculty support, curriculum management and training.Job Specific Responsibilities:The Associate Director for the Master’s Degree Program in Information Technology (IT) plays a critical role in the administration and strategic oversight of one of Harvard Extension School’s largest and fastest growing programs. This role supports the Director by overseeing academic operations, course&nbsp;management, faculty support, and program policy implementation across multiple fields, including&nbsp;Computer Science, Cybersecurity, Digital Media Design, Data Science, and Systems Engineering.&nbsp;This individual collaborates with internal and external stakeholders to ensure an outstanding experience for faculty, students, and industry partners and serves as a program representative on key committees within the Division. Duties and responsibilities include:&nbsp;Program Administration and Operations&nbsp;<ul><li>Serve as the primary backup to the Director, ensuring continuity in leadership and decision-making when needed.&nbsp;</li><li>Oversee day-to-day operational management, including faculty communications and enrollment tracking.&nbsp;</li><li>Manage and maintain course proposal and approval processes, working with faculty to ensure high-quality academic offerings.&nbsp;</li><li>Ensure compliance with University policies and accreditation standards, providing guidance on academic and administrative matters.&nbsp;</li></ul>Program Development and Strategic Planning&nbsp;<ul><li>Review and enhance curriculum structure, program policies, and degree requirements to align with academic goals and industry trends in collaboration with Director.&nbsp;</li><li>Gather and analyze program performance data, including enrollment trends, student outcomes, and course surveys to drive continuous improvement.&nbsp;</li><li>Identify growth opportunities, including new courses and interdisciplinary collaborations, to expand the program’s impact.&nbsp;</li></ul>Faculty and Course Support&nbsp;<ul><li>Serve as a resource for faculty, providing program support to ensure seamless course delivery.&nbsp;</li><li>Manage the technology partner relationship and oversee the academic grant process for technology platforms (e.g., AWS, Microsoft Azure) to support technical courses and student learning experiences.&nbsp;</li><li>Conduct quality reviews of syllabi and course materials to ensure consistency across academic offerings.&nbsp;</li></ul>Industry Partners and Advisory Board Support and Engagement&nbsp;<ul><li>Work with faculty and student support services to address student needs and ensure academic success.&nbsp;</li><li>Coordinate industry events and networking opportunities that enhance student learning and professional development.&nbsp;</li><li>Oversee the execution of program events, including faculty meetings, annual receptions, and advisory board meetings.&nbsp;</li></ul>Interdepartmental and External Collaboration&nbsp;<ul><li>Represent the IT program in committees, working groups, and cross-departmental initiatives at Harvard Extension School (HES) and Harvard University.&nbsp;</li><li>Partner with enrollment, registrar, academic advising, marketing, and IT support teams to ensure efficient operations and student services.&nbsp;</li><li>Foster external partnerships with industry leaders and alumni to strengthen program visibility and engagement.</li></ul>Working Conditions:Flexibility to work occasional evenings or weekends during peak times (e.g. program events, faculty meetings, or student networking sessions).The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Physical Requirements:<ul><li>Primarily desk work involving repetitive motions such as typing and using a computer.</li><li>Occasionally lifting lightweight materials (up to 20 lbs.) for event setup or program materials.</li></ul> Qualifications Basic Qualifications:<ul><li>Bachelor’s degree or equivalent work experience required</li><li>Minimum of 5 years’ relevant work experience</li></ul>Additional Qualifications and Skills:<ul><li>Master’s degree in related field&nbsp;</li><li>Experience in data gathering and analysis&nbsp;</li><li>Familiarity with academic processes and strong organizational, communication, and interpersonal skills are essential for collaboration and effective program management.</li></ul> Additional Information <ul><li>Appointment End Date: N/A</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): N/A</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information: <ul><li>We will not provide visa sponsorship for this position.&nbsp;</li><li>A cover letter is highly encouraged for consideration.&nbsp;&nbsp;</li><li>The interview process may include additional assessment.&nbsp;</li><li>All formal offers will be made by FAS Human Resources.</li></ul></li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Associate Director of Master's Degree Program in Information Technology

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Law School?Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger. Job Description The Harvard Library Innovation Lab (LIL) seeks a Product and Research Manager to help us build tools and communities for open knowledge. Located at the Harvard Law Library, LIL is a fun and collaborative lab with a broad mission focused on re-envisioning how knowledge is created, preserved, and accessed. Please visit our website at <a href="https://lil.law.harvard.edu/" target="_blank">https://lil.law.harvard.edu/</a> to get a sense of our current projects and activities.&nbsp;LIL’s projects can range from large to small and can bring immediate benefit or prototype the future. Passion and creativity are required, as well as the ability to work collaboratively on long-term and short-term projects with a great team.&nbsp;Our work is open-source and openly available, with an eye to broad public interest impact. All of our team members participate in choosing and pursuing our research direction, and we welcome applicants with a strong sense of how they seek to make an impact through our work.&nbsp;As Product and Research Manager, you will:&nbsp;<ul><li>Serve as product owner for a portfolio of research and development projects on multiple substantive topics.&nbsp;</li><li>Work with the Product and Research Director, engineering team, and researchers in the lab to prioritize efforts across a range of projects.&nbsp;</li><li>Participate in user outreach and community development for LIL projects, including social media, blog posts, promoting platforms to potential partners, and coordinating symposiums or workshops.&nbsp;</li><li>Support and represent projects as an ambassador to LIL’s project partners.&nbsp;</li><li>Provide tier-two product support in collaboration with the Support Coordinator’s frontline support.&nbsp;</li><li>Report on user engagement and usage statistics to identify opportunities for enhancements to platform.&nbsp;</li><li>Draft product briefs to capture objectives, establish success criteria, and identify risks.&nbsp;</li><li>Run business analyses to define existing markets and quantify opportunity costs in addressing them.&nbsp;</li></ul> Qualifications Basic Qualifications<ul><li>Minimum of two years’ post-secondary education or relevant work experience</li></ul>Additional Qualifications and SkillsWe are looking for people who have:&nbsp;<ul><li>Passion for libraries and the future of information architecture and civic technology&nbsp;</li><li>A desire to share work and explore ideas in public settings, including presentations, scholarly seminars at Harvard, and posting to the Lab’s blog&nbsp;</li><li>Experience with the full life cycle of product development, from exploration to design to implementation to iteration&nbsp;</li></ul> Additional Information Appointment End Date:&nbsp;This is a two-year term appointment with potential for renewal, subject to funding and departmental need.&nbsp;Standard Hours/Schedule: Full-TimeVisa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: Identity, EducationOther Information: Given the multidisciplinary nature of our work, we welcome a short cover letter to explain how your career trajectory and interests align with our work and mission. This position is open to either remote applicants, or in-person applicants with a hybrid schedule. Remote work is permitted for applicants living more than 50 miles from Harvard campus, based on business needs and manager approval. All remote work must be performed within a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT and WA).&nbsp;Travel is required for this position as needed, including for quarterly on-site meetings, conferences, and events.&nbsp;All offers are made by HLS Human Resources.#LI-MH1Work Format DetailsThis position is eligible for 100% remote work. Employees may work from any of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). At the discretion of the hiring department, fully remote employees may occasionally be required on-site at a Harvard location. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Product and Research Manager

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Law School?Join a community that combines excellence in legal education and scholarship with a deep commitment to justice. Here at Harvard Law School (HLS), you’ll find an environment that values who you are and encourages you to grow, inspire others, and make a meaningful impact. Wherever you are in your career journey, HLS is a place where you can thrive, contribute, and be part of something bigger. Job Description As a Business Solutions Manager, you will mentor and provide oversight of individual team members, as well as ensure the success of our projects and consulting engagements.&nbsp; Building relationships and setting expectations with both your direct reports, as well as our clients, are important aspects of the job and key to your success.&nbsp; You will work with the rest of the management team to plan and prioritize our project portfolio.&nbsp; We are an agile organization that strives to continually adapt and improve our processes and methodologies, and you will play a key role in leading our continued evolution as we work to meet our business partners’ needs.&nbsp; 
 
As a Business Solutions Manager you will:&nbsp;<ul><li>Manage the assignment and prioritization of your direct reports’ work&nbsp;</li><li>Mentor individual team members&nbsp;</li><li>Perform annual performance reviews, and give regular, constructive feedback throughout the year to manage performance to expectations&nbsp;</li><li>Own a portfolio of projects where your goal is to ensure a successful outcome through clearly stated objectives, effective communication and careful planning and monitoring&nbsp;</li><li>Participate in the planning and prioritization of our overall project portfolio&nbsp;</li><li>Ensure projects and solutions are structured to achieve business objectives with the simplest design and implementation possible&nbsp;</li><li>Identify process improvement opportunities, and help to drive team adoption&nbsp;&nbsp;</li><li>Act as a point of escalation for client concerns, and vendor performance issues&nbsp;</li></ul> Qualifications Basic Qualifications<ul><li>Minimum of seven years’ post-secondary education or relevant work experience</li><li>Supervisory experience</li></ul>Additional Qualifications and SkillsWe are looking for people with:&nbsp;<ul><li>Ten+ years’ experience working in progressive roles within technical, project-oriented teams a plus</li><li>Experience managing and mentoring individual team members&nbsp;</li><li>Excellent client consulting skills, with ability to communicate effectively with both technical and non-technical audiences&nbsp;</li><li>Practical experience leading large, multi-stakeholder projects via iterative methodologies, such as Agile&nbsp;</li><li>Analytical and problem-solving skills&nbsp;</li><li>Proactive identification of project risks, and development of effective mitigation strategies&nbsp;</li><li>Strong team player who leads by example and fosters a positive, forward-thinking team culture&nbsp;</li></ul> Additional Information Standard Hours/Schedule: Full-TimeVisa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening: Identity, CriminalOther Information: All offers are made by HLS Human Resources.#LI-MH1Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Business Solutions Manager

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Harvard Kennedy School (HKS) is looking for a dynamic, experienced Senior IT Project and Program Manager to join our Information Technology department (HKSIT). &nbsp;As part of the Project Management and Strategy team, the successful candidate will identify and deliver value-focused solutions that enable the school’s Teaching &amp; Learning and Research missions. 
&nbsp;This position will plan, conduct, and supervise the completion of complex information technology projects in a unit or department, requiring high levels of functional integration and involving multiple disciplines to be managed. The Senior IT Project and Program Manager may manage several projects and/or programs simultaneously. They will support strategic portfolio management. 
&nbsp;Duties and Responsibilities (included, but not limited to)<ul><li>Lead complex projects and initiatives ensuring alignment with the school’s strategic priorities</li><li>Support portfolio management efforts to optimize project selection, planning, delivery and monitor performance</li><li>Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project</li><li>Responsible for project discovery&nbsp;</li><li>Serve as expert regarding scope and project objectives, solution’s value and technology, as well as the role and function of each team member&nbsp;</li><li>Ensure work completion within schedule, budgetary and design constraints&nbsp;</li><li>Make decisions about analysis, design and testing; solve complex technical problems; and, when necessary, provide alternative methods for achieving goals&nbsp;</li><li>Work collaboratively with colleagues to leverage resources for successful project completion&nbsp;</li><li>Make independent decisions within the confines established by sponsors/business owners&nbsp;</li><li>Serve as primary contact with user groups and stakeholders&nbsp;</li><li>Leverage steering and executive committees for decision-making, change management, and communications&nbsp;</li><li>Absorb and leverage project related technology to ensure effective project management and collaboration&nbsp;</li><li>Advise unit/school regarding post project operations&nbsp;</li><li>Provide training to clients/staff&nbsp;</li><li>Apply Harvard University’s IT technical standards and best practices&nbsp;</li><li>Abide by and follow the Harvard University IT Code of Conduct</li></ul>Additional HKS job duties:<ul><li>Prepare and present business cases for new initiatives</li><li>Ensure project proposals clearly articulate expected business benefits and plans are focused on benefits realization</li><li>Perform gap analysis</li><li>Document functional requirements and interpret requirements as needed for internal and external developers</li><li>Assist with creating user test plans and executing user testing</li><li>Serve as the bridge between business owners and technical teams and technology vendors</li><li>Develop queries and reports to be used by project teams</li></ul>Working Conditions:<ul><li>Work is performed in an office setting</li></ul> Qualifications Basic Qualifications:<ul><li>Minimum of five years’ post-secondary education or relevant work experience</li></ul> 
Additional Qualifications and Skills:<ul><li>Experience leading multiple projects and portfolio management</li><li>Knowledge of Microsoft Office Suite, advanced Excel skills</li><li>Knowledge of information technology applications, processes, software and equipment</li><li>Highly specialized knowledge of a specific technology</li><li>Knowledge of advanced IT project management principles (e.g. Agile) and software</li><li>Demonstrated cross-functional project management experience</li><li>Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor</li><li>Attitude that supports an Agile working environment</li></ul> 
Certificates and Licenses:<ul><li>Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred</li><li>PMP or other relevant certifications (e.g., Scrum Master) and experience strongly preferred. The successful candidate will have PMP certification or attain PMP status within 12 months of hire.</li></ul> Additional Information <ul><li>Standard Hours/Schedule:&nbsp;35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Education,Identity </li></ul> 
Learn more about our work culture and <a href="https://www.hks.harvard.edu/more/about/leadership-administration/human-resources" target="_blank">see yourself at Harvard Kennedy School</a>. 
&nbsp;#LI-SC1Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Senior IT Project & Program Manager

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Harvard Kennedy School (HKS) is looking for a dynamic, experienced Strategic Communications &amp; Training Manager to join our Information Technology department (HKSIT). As part of the department’s Strategy team, you will play a key role in communications, knowledge sharing, strategy development, shaping and deploying major initiatives such as cybersecurity and digital accessibility, and driving training and adoption at the School.&nbsp;&nbsp;The role develops key strategies and execution plans to ensure the community is proactively informed of HKSIT activities and services. Additionally, they work with key stakeholders to identify and develop plans which address emerging training needs to support the school’s Teaching &amp; Learning and Research missions.&nbsp;&nbsp; 
 
Essential Functions:&nbsp; 
General&nbsp;<ul><li>Lead HKSIT Service and project communications with the HKS community.&nbsp;</li><li>Lead training for services offered by HKSIT.&nbsp;</li><li>Lead service and projects documentation in collaboration with key stakeholders.&nbsp;</li><li>Work with HKSIT and Harvard University Information Technology (HUIT) teams to ensure timely and consistent messaging around service offerings and projects.&nbsp;</li><li>Seek opportunities for continuous service improvement by actively reviewing communications and training strategies across the HKSIT portfolio and working with business and service owners as well as HKSIT teams to effect change.&nbsp;</li><li>Lead development of strategic and impactful communication.&nbsp;&nbsp;</li><li>Collaborate with and support HKSIT team and the IT Affinity Group.&nbsp;</li><li>Support other initiatives as needed.&nbsp;</li></ul>Communications&nbsp;<ul><li>Develop and maintain a strategic communications plan for all HKSIT messaging.&nbsp;</li><li>Develop, maintain, and evaluate both one-time and regular communications to business owners, HKSIT teams, department heads and executives, and the HKS community using multiple communications channels, including email, in-person, social media, our intranet, and newsletters, in support of new and existing services across the HKSIT service portfolio.&nbsp;</li><li>Partner across the HKSIT and HUIT teams to develop, review and/or send communications to impacted stakeholders at various levels of the organization.&nbsp;</li><li>Build and leverage relationships across the IT team, School and University to learn about and effectively communicate changes, incidents, and other information that needs to be shared in a timely manner.&nbsp;</li><li>Work with internal partners to draft policies and standards for outward communications to the HKS Community around topics including change and incident management.&nbsp;</li><li>Analyze and leverage data from IT Services and other areas to develop impactful communications.&nbsp;</li><li>Lead impactful reports highlighting HKSIT accomplishments.&nbsp;</li></ul>Knowledge&nbsp;<ul><li>Participate in developing documentation and materials to share institutional knowledge pertaining to the HKSIT Service Portfolio.&nbsp; &nbsp;</li><li>Play a key role in guiding the development of user-friendly content.&nbsp;&nbsp;</li><li>Curate content on the HKSIT site on the HKS intranet, core website, and other channels.&nbsp;</li><li>Support continuous knowledge transfer across the HKSIT team enhance and improve service to the HKS community.&nbsp;</li></ul>Training&nbsp;<ul><li>Partner with Service Owners and Project Managers to develop timely and effective communications and trainings in support of new/enhanced services and projects.&nbsp; &nbsp;</li><li>Plan and support the transition of new or enhanced services from communication and training perspective.&nbsp;&nbsp;</li><li>Partner with the HKSIT project management team on change management deliverables, as needed.&nbsp;</li><li>Document strategies and best practices to ensure lessons learned can be applied to future initiatives.&nbsp;</li><li>Foster a collaborative, trusting culture in which change management can be conducted smoothly.</li></ul>Change Management&nbsp;<ul><li>Identify opportunities and training needs within HKS user community. Leverage HUIT resources for commonly used tools at Harvard.&nbsp;</li><li>Develop and provide trainings for select HKS custom tools.&nbsp; Create supporting materials and videos as needed.&nbsp;</li><li>Partner with the HKSIT teams to provide training resources and engagement opportunities for onboarding incoming students and new faculty and staff.&nbsp;</li><li>Offer periodic information sessions about IT topics in partnership with subject matter experts.&nbsp;&nbsp;</li></ul>Physical Requirements:<ul><li>Must be able to individually lift and move computer equipment up to 50 pounds, and periodically up to 100 pounds with the assistance of others</li></ul>Working Conditions:<ul><li>Work is performed in an office setting</li><li>Occasionally required to work outside of normal business hours, and may be called during off hours</li></ul> Qualifications Basic Qualifications:<ul><li>Minimum of five years’ post-secondary education or relevant work experience</li></ul> 
Additional Qualifications and Skills:<ul><li>Excellent written and verbal communication skills with a strong dedication to customer service.</li><li>Required and demonstrated experience with highly organized, engaging and effective technical training delivery to diverse audiences.</li><li>Required and demonstrated experience with change management initiatives and common change management methodologies.</li><li>Highly self-motivated and self-directed in the pursuit of excellence.</li><li>Strong maturity, professionalism, and judgment.</li><li>Meticulous attention to detail and organization.</li><li>Openly embraces change.</li><li>Proven ability to present ideas and educational topics in multiple formats, including in-person presentations to large audiences and in writing, in business- and user-friendly language.</li><li>Proven ability to independently and effectively prioritize, organize, coordinate and execute tasks in a high-pressure environment with constant deadlines and shifting priorities.</li><li>Proven experience working collaboratively in a team-oriented environment.</li><li>Proven proactive problem-solving skills.</li><li>Good understanding of current IT concepts and the ability to stay current with the latest technologies and trends.</li><li>Basic understanding and technical knowledge of current network and operating systems, hardware, account management, and enterprise software.</li><li>Experience working with project teams.</li><li>Experience in a higher-education environment is desirable, but a fresh perspective is also welcome.</li></ul> 
Certificates and Licenses:Requirement within 180 days of start date: &nbsp;<ul><li>Information Technology Infrastructure Library (ITIL) Foundations certification &nbsp;</li><li>Completion of Harvard IT Academy’s “Service Mindset” level 1 &nbsp;</li><li>Completion of Harvard IT Academy’s “Trusted Advisor” level 1 &nbsp;</li><li>Completion of Harvard IT Academy’s “Information Security Foundations” level 1&nbsp; &nbsp;</li></ul>Additional courses to be completed within a year of hire :<ul><li>Completion of Harvard IT Academy’s “Service Mindset” level 2 courses &nbsp;</li><li>Completion of Harvard IT Academy’s “Trusted Advisor” level 2 courses &nbsp;</li><li>Completion of Harvard IT Academy’s “Information Security Foundations” level 1 class &nbsp;</li><li>Completion of Harvard IT Academy’s “IT Methodologies” level 1 class &nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule:&nbsp;35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Education,Identity</li></ul>#LI-SC1Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Sr. IT Strategic Communications and Training Manager

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="http://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description Job Summary:The Teaching and Learning Lab (TLL), supports and develops innovative and effective approaches, across modalities, to teaching and learning at the Harvard Graduate School of Education. The successful candidate will be passionate about exploring new technologies, solving complex problems, and using technologies in support of our strategic commitment to deliver high-quality educational experiences that transform lives across diverse communities of students.What We Offer<ul><li>We are a team that is caring, supportive, creative and fun. We have knitters, woodworkers, marathon runners, bakers, artists, parents (of humans, and cats, dogs, and plants), international travelers, and more.</li><li>While we currently work in flexible arrangements, we find ways to stay connected and build relationships, participating in virtual drawing games, sharing stories, and other virtual events.</li><li>We have diverse backgrounds and unique experiences that enable us to continuously learn from one another, iterate on our processes, and enhance our work.</li><li>You will have the opportunity to work with a team that is creative, eccentric, empathetic, caring and always focused on creating high-quality, human-centered learning experiences.</li></ul>We are looking for someone who is:<ul><li>Excited about exploring and evaluating new technologies and providing support and guidance to staff and faculty.</li><li>Committed to delivering a human-centered, caring, quality learner experience that is also equity-focused.</li><li>Comfortable with ambiguity, with a growth mindset and the ability to work both autonomously and in collaboration to deliver on precise deadlines.</li><li>Experienced in developing digital learning artifacts with the skills needed to work with a diverse community.</li><li>Knowledgeable in pedagogies needed for working in online and blended learning environments (such as inclusive learning), and of digital accessibility standards (especially with regard to neurodiversity).</li><li>Passionate for learning and remaining on the cutting edge of current thinking in the learning sciences, educational technology, and inclusive and equitable approaches, with the ability to present a perspective on these issues in strategic and technical conversations.</li><li>Excited to contribute to the mission of Harvard Graduate School of Education, a top-ranked educational organization, and support the student learning experience.</li></ul>Position Description:Learning Technologies and Innovation (50%)<ul><li>Support implementation and integration of digital content within a learning management system.</li><li>Help design new digital learning experiences by finding the best tools and approaches for specific cases.</li><li>Collaborate in the design, development and testing of AI-supported learning experiences.</li><li>When applicable, partner with team members to design a high-level vision for a course or project learning experience, including learner journeys, technology and platform features, and metrics of technology effectiveness and learner success.</li><li>Support management and refresh of TLL website.</li><li>Maintain documentation and provide technology training and support.</li></ul>Course Development (50%)<ul><li>Provide technical and pedagogical support for the design and development of engaging, caring, humanizing, inclusive, and active learning experiences via various modes of delivery.</li><li>Utilize best practices and current thinking from the learning sciences and educational technology research to design and develop highly effective, engaging learning experiences and content that supports diverse populations and audiences .</li><li>Identify solutions to increase interactivity of digital content, get faculty feedback, and implement selected solutions for on-campus, online, and blended courses.</li><li>Assist faculty in converting content – including multimedia content, group collaboration activities, assessments, etc. – into online modules.</li></ul>This is a term position through 8/31/2026.&nbsp; Possibility for extension based on department needs and budget.TOOLS AND EQUIPMENT USED: 
Microsoft Office applications, Canvas, Canvas LTIs, CidiLabs, Harvard LXP, Enterprise Applications software, established and emerging tools for communication, collaboration, and presentation. Visual Studio Code, Python, JavaScript, git. Langchain, Microsoft Autogen, ChromaDB, Linux, llama.cpp / Ollama, Postman, Open AI / Amazon Bedrock’s APIs, Microsoft Power BI, Chainlit, multiple NLP tools for quantitative text analysis. Qualifications Basic Qualifications: Any candidate wishing to be considered must supply a cover letter in addition to their resume.<ul><li>Minimum of two years’ experience in instructional technology and/or design. &nbsp;Bachelor’s Degree in relevant field may count toward experience.</li><li>Functional knowledge of HTML and CSS, and basic experience coding in any language (Python, R and JavaScript preferred).</li><li>Experience using generative AI tools.</li></ul>Additional Qualifications and Skills:<ul><li>Strong, communicative, collaborator with a track record of working closely with other teams to achieve project objectives within deadlines and budgets.</li><li>Current understanding of educational technology trends, issues, and innovations, as they relate to post-secondary education.</li><li>Experience working in a client service role or consulting organization; experience in higher education and non-higher education settings.</li><li>Experience communicating ideas visually through sketches, wireframes, diagrams, etc.</li><li>Basic to intermediate understanding of AI and Generative AI concepts.</li><li>Experience deploying and developing Machine Learning and Generative AI tools, including predictive models and custom tools connected to Gen AI APIs.</li><li>Data Analysis knowledge and experience.</li><li>Experience with UI/UX design and testing.</li><li>Functional knowledge of Python, JavaScript and/or other programming languages.</li><li>Experience with tools for, and knowledge of accessibility.</li><li>Experience with and knowledge about serving underrepresented populations.</li><li>Ability to quickly learn new technologies and transfer knowledge to others in formal and informal contexts.</li><li>Master’s degree in Education or a related field</li><li>Data Science tools (such as Rstudio and Jupyter Notebooks)</li><li>Excellent written and communication skills</li><li>Project management</li></ul> Additional Information <ul><li>Appointment End Date: August 31, 2026</li><li>Standard Hours/Schedule:&nbsp;35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Learning Technologist

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="http://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description Job Summary:Design, plan, and implement software and data services that support and enrich research productivity and reliability.&nbsp; Develop software and data services with researchers to ensure that modern standards of reproducible research are kept. 
Position Description:HGSE is a diverse community&nbsp;of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education. The Senior Data Scientist at the Center for Education Policy Research (CEPR) at Harvard University leads statistical programming, collaborates with Principal Investigators to develop advanced models and analysis tools, develops data architecture and data processing pipelines, works with multiple stakeholders and develops visualizations to communicate key findings to non-technical audiences, and advises projects on state-of-the-art software and data solutions to support the research. CEPR partners with school districts, charter school networks, and state education agencies to bring high quality research methods and data analysis to bear on strategic management and policy decisions. We believe that (1) policy and management decisions directly influence the ability of schools and teachers to improve student achievement; and (2) valid and reliable data analysis significantly improves the quality of decision-making. We design our work around the theory of action that if we bring together the right people, the right data, and the right analysis, significantly better decision-making will occur, and student outcomes will be improved.&nbsp;The Senior Data Scientist reports to CEPR’s Director of Research who will identify specific projects and tasks that would benefit from the Senior Data Scientist’s expertise.&nbsp; 
&nbsp;Job-Specific Responsibilities:<ul><li>Develops advanced models and performs complex statistical programming to support the research.</li><li>Advises research projects on state-of-the-art technical solutions to analytic and data challenges.&nbsp;</li><li>Translates complex analyses for policy and practitioner audiences and develop visualizations that help people understand key findings and new insights.&nbsp;</li><li>Mentors research analysts on statistical programming and informally supervise the analyst on any tasks that the Senior Data Scientist assigns to them.</li><li>Serves as a resource to the team for computer programming and statistics. Occasionally, group training on specific tools or models.&nbsp;&nbsp;</li><li>Builds internal code design and development guides for future contributors,</li><li>Conducts quality assurance to ensure the reproducibility of analyses, documentation of methods and algorithms, and use of appropriate statistical tests.</li><li>Collaborates with Principal Investigators and Project Directors to develop research plans and statistical analyses.</li><li>Contributes to papers and reports.</li></ul>Please Note: Any candidate wishing to be considered must supply a cover letter in addition to their resume showing that they meet the required basic qualifications. Any candidate invited to an initial round of interview will be asked to submit a sample program.&nbsp; Any candidate invited to a second round of interview will be asked to complete a case.&nbsp; This is a one-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.&nbsp; 
Physical Requirements: 
Working Conditions:HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there. 
 
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. 
 
We regret that the Harvard Graduate School of Education does not provide Visa sponsorship. Qualifications Basic Qualifications:<ul><li>Minimum of seven years’ post-secondary education or relevant work experience</li></ul> 
Additional Qualifications and Skills:Bachelor’s degree in computer science, Statistics, Data Science, Economics, Mathematics, or a related field.&nbsp;7+ years of relevant experience or post-secondary education.3+ years’ experience in advanced statistical programming using Stata or R.Additional Qualifications and Skills:&nbsp;Master’s degree preferred.5+ years experience in statistical programming preferred.3+ years experience supporting social science research projects preferred.Experience with Bayesian estimation, machine learning, natural language processing, cloud-based computing, and/or Artificial Intelligence strongly preferred.Experience with managing and analyzing large datasets, scaling processes, developing data architectures, and developing R packages preferred.Experience with version control software (such as Git), code reviews, and unit testing preferred.Ability to translate technical topics for non-technical audiences and to develop analyses and visualizations that convey key findings clearly.Demonstrated creative ability to solve challenges in novel ways using state-of-the-art statistical and data processing techniques.Experience working with K-12 or postsecondary education data a plus.&nbsp; 
Certificates and Licenses: Additional Information <ul><li>Standard Hours/Schedule:35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening:Education,Identity </li><li>Other Information:HGSE Human Resources values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions.&nbsp; We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows everyone to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.We do this by:<ul><li>Hiring and retaining staff reflecting the diversity of those we serve</li><li>Providing employees opportunities to learn, grow, and be challenged</li><li>Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation</li><li>Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion</li><li>Communicating transparently and respectfully; and</li><li>Fostering an inclusive, respectful, and professional work environment</li></ul> 
About the Harvard Graduate School of Education 
 
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="http://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a></li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Senior Data Scientist

Company Description By working at Harvard University,&nbsp;you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description The Associate Director, IT – Media Services Solutions Architect, is a key leadership role within the Harvard Kennedy School’s (HKS) Information Technology organization. Reporting directly to the Chief Information Officer, this position is responsible for the strategic development and implementation oversight of AV and media technology solutions that support HKS’s mission in teaching, learning, research, and public engagement. 
As a senior member of the HKS IT Leadership Team, the Associate Director serves as the architect of a modern, future-ready Media Services ecosystem. The role requires deep collaboration across academic, administrative, and technical units, as well as with Harvard University affiliates and external vendors, to ensure HKS’s AV infrastructure meets current needs and anticipates future demands. 
 
Strategic Leadership &amp; Planning<ul><li>Design and maintain a multi-year Media Services strategic roadmap aligned with HKS priorities and budget cycles. Develop a long-term (10-year) AV refresh plan to guide institutional financial planning.</li><li>Maintain a current inventory of AV-enabled spaces and conduct technology assessments to identify opportunities for standardization and optimization.</li><li>Collaborate with HKSIT Media Services and academic leadership to ensure AV solutions support evolving pedagogical, hybrid, and research needs.</li><li>Provide insight and analysis to senior leadership on industry trends, innovation opportunities, and emerging technologies.</li></ul>Stakeholder Engagement &amp; Business Alignment<ul><li>Serve as the primary liaison between HKS Media Services, IT teams, Harvard University affiliates, and technology vendors.</li><li>Function as Business Relationship Manager, gathering requirements, facilitating stakeholder alignment, and translating user needs into technical solutions.</li><li>Lead business case development, ROI assessments, and strategic proposals for AV investments.</li><li>Support decision-making and change management processes in partnership with HKS executive and governance bodies.</li></ul> 
Project Management &amp; Implementation<ul><li>Lead the end-to-end planning and execution of AV and Media Services projects, including budget, timeline, resources, and risk management.</li><li>Oversee procurement processes, including vendor selection, contract negotiation, and SOW development in partnership with Harvard Strategic Procurement.</li><li>Manage AV commissioning processes and ensure solutions meet design intent, quality benchmarks, and HKS standards.</li><li>Supervise project teams and ensure cross-functional coordination with campus partners, including Campus Planning &amp; Operations and Executive Education.</li><li>Monitor project performance and provide stakeholders with consistent and transparent updates.</li></ul>Operations, Training &amp; Support<ul><li>Ensure operational excellence by evaluating existing implementations and recommending scalable improvements.</li><li>Develop user training programs, onboarding materials, and self-service documentation to promote adoption and confidence.</li><li>Analyze AV performance metrics and propose data-driven enhancements to service delivery.</li><li>Provide post-implementation oversight to ensure the establishment of sustainable support structures and ongoing improvement.</li></ul>Partnerships &amp; Innovation<ul><li>Collaborate with other Harvard schools to benchmark solutions and pursue opportunities for shared services.</li><li>Stay current with developments in AV, instructional technologies, and digital engagement practices.</li><li>Represent HKS in university-wide technology forums and working groups to align with broader institutional strategies.</li></ul> Qualifications Basic Qualifications:<ul><li>Minimum of seven years’ post-secondary education or relevant work experience</li></ul> 
Additional Qualifications and Skills:<ul><li>Minimum of 7 years of professional experience in AV/IT technology architecture, systems design, or equivalent.</li><li>Demonstrated success leading complex, multi-stakeholder AV projects in dynamic environments.</li><li>Strong knowledge of enterprise AV systems and classroom technologies in higher education.</li><li>Advanced proficiency in Microsoft Office (especially Excel), Smartsheet, and ServiceNow or similar platforms.</li><li>Expertise in Agile and Waterfall project management methodologies.</li><li>Strong communication, team leadership, and client service skills.</li><li>Ability to synthesize technical complexity into strategic insights for non-technical audiences.</li></ul>Preferred:<ul><li>Industry certifications including CTS, CTS-D, PMP, ITIL v4, and Scrum.</li><li>Experience working in higher education or similarly complex organizational settings.</li><li>Familiarity with hybrid learning environments and digital pedagogy.</li><li>Experience working with Generative Artificial Intelligence.</li><li>Experience with the delivery of Media Services</li></ul> 
Certificates and Licenses:<ul><li>Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred</li><li>PMP or other relevant certification and experience preferred, e.g., Scrum Master</li></ul> Additional Information <ul><li>Standard Hours/Schedule:35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening:Education,Identity </li><li>Other Information: Learn more about our work culture and see yourself at Harvard Kennedy School. 
&nbsp;</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

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