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<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work at Fidelity Investments in Durham, NC!</p> <p><strong>The Role</strong></p> <p>Fidelity Investments is looking for a Software Engineer in Test who is passionate about cutting edge technologies, frameworks, and design patterns. You will be responsible for hands on test and development of automated test scripts and DevSecOps artifacts across multiple technology stacks (principally Java). You will be responsible for performing all Software Development Lifecycle for designing, developing, testing and deployment. Overall, you will have an appetite for learning, evaluating, and recommending new technologies. Software Engineers at Fidelity Investments pride themselves on their experience, leadership, and ability to build relationships across teams.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Bachelor’s degree in Computer Science (or closely related) </li><li>8+ years of experience in software development and test </li><li>Experience testing RESTful web services using technologies such as RestAssured. </li><li>Experience using SQL for test purposes </li><li>Object Oriented programming proficiency (Java) </li><li>Understanding and/or experience with DevOps/Pipelines (Jenkins, uDeploy, etc) </li><li>Certifications in AWS or similar cloud platforms are a plus </li><li>Creative, Innovative and Problem-Solving skills are a plus </li><li>Excellent written and oral communication skills needed for agile team </li><li>Experience writing Restful web services in Java is an added benefit! </li></ul> <h3><strong>The Team</strong></h3> <p>The Planning and Advice Platform product area within the Personal Investing business unit of Fidelity is looking to add to our core team of engineers. In PAP, we focus on delivering exceptional customer experiences working with our customers to achieve their BEST FINANCIAL OUTCOME through the use of platform APIS which enable web and mobile applications. If you’re interested in a fast-paced team with the goal of improving customer experience through outstanding financial planning, we look forward to your application!</p>

Fidelity TalentSource

SWET-Software Engineer in Test

<strong>Sr. Systems Analyst</strong><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. Systems Analyst to work in Smithfield, RI, Boston, MA, or Jersey City, New Jersey<br> <br> <strong>The Role</strong><br> The Sr. Systems Analyst serves as the business knowledge lead and key advisor for the requirements process on complex projects within the business unit. Additionally, the BA/PM Consultant provides ongoing support for the development of technical solutions that meet business needs. Work may include Service Model documentation as well as analysis of financial data for trends, issues, etc. and the design and development of spreadsheets and databases that gather, store, and report analytical data to support a variety of delivery process and measurement initiatives.<br> <br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>Responsible for all Business Analysis phases and may oversee all remaining phases of a project. </li><li>Provides leadership through the expert understanding of the project life cycle and business needs. </li><li>Ability to take business requirements and turn them into system requirements for development teams </li><li>Monitors and resolves or escalates project interdependencies, both internal and external to the business unit; provides insight and input on project plan management and monitors progress against plan. </li><li>Participates in and/or is responsible for the creation of all applicable Project Life Cycle </li><li>Establishes and implements project plans for Business Analysis activities across multiple large and moderately complex projects. </li><li>Works closely with project manager to determine project task estimates, deadlines, and deliverables, simultaneously working on several projects. </li><li>Technical knowledge of API creation, development, and testing </li><li>Knowledge of and ability to write SQL queries </li></ul> <strong>The Team</strong><br> The credit card team is a development squad that is responsible for delivering against the Family Card foundational project. This is a multi-year, complex effort working closely with one of our business partners to co-develop this new feature which will allow Fidelity to offer multi card numbers for a single household / account.<br> <br> By not having separate card numbers for each cardholder on the account, customers:<br> •Cannot view spend by each cardholder<br> •Experience disruption by receiving a new card number when another cardholder on the accounts needs card re-issuance<br> •Are unable to have features such as spend limits by cardholder.<br> <br> <strong>Dynamic Working</strong><br> At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.<br> <br> <strong>Company Overview</strong><br> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> <br> For information about working at Fidelity TalentSource, visit FTSJobs.com.<br> Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.<br> <br> <strong>Information about Fidelity Investments</strong><br> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> <br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Sr. Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Fidelity’s Workplace Investing group in Westlake, TX.<br> <br> <strong>The Purpose of your role</strong><br> <br> You will serve as a Software Engineer who will play a key role on a Scrum team and within Digital Platforms Technology. You will work closely with the Squad Lead, Scrum Master, Systems Analyst, Quality Assurance, Architects, Tech Lead and other Developers to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences.<br> <br> <strong>The Skills you bring</strong> <ul> <li>Experience collaborating in a team environment to develop, deploy, and support key applications and features </li><li>A proven understanding of the Agile software development methodology </li><li>Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions </li><li>Proficiency in Client-side language, library, and framework proficiency: Angular 8+, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS </li><li>Proficiency in Client-side unit testing frameworks and test runners like Jest, Jasmine and Karma </li><li>Experience with server-side/mid-tier languages, frameworks, libraries, and related technologies is an added advantage: Java EE, Apache Tomcat, Spring MVC/Spring Boot, Logback, SLF4j, Maven </li><li>Experience using NX is a plus </li><li>Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage </li><li>DevOps concepts governing SCM, continuous integration, monitoring, and deployment processes </li><li>Enterprise application architecture patterns and orchestration frameworks such as Apache Camel </li><li>Docker containerization and AWS cloud deployment and application management via the AWS console </li><li>AWS certification(s) </li><li>The W3C’s Web Content Accessibility Guidelines and their implementation </li></ul> <strong>The Value you deliver</strong> <ul> <li>Extensive knowledge of internet based technologies, application architecture, as well as current and emerging technologies </li><li>Full grasp of the software development process including analysis, design, coding, system and user testing, problem resolution and planning </li><li>Use of formal methods (traditional structured or Agile/iterative) for delivering new or enhanced applications, identify and communicating systems development processes and developing work you're doing associated with the respective phases of the lifecycle </li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner </li><li>Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience and judgement </li><li>Can communicate in various settings; one-on-one, small and large groups, with peers, and senior management </li><li>Skilled at influencing team members and external groups </li><li>Proactively navigates the organization in order to accomplish tasks </li><li>Willingness to work on multiple efforts simultaneously </li><li>Strong troubleshooting and problem-solving skills </li><li>Desire to be organized, highly responsive and committed to quality </li></ul> <strong>How your work impacts the Organization</strong><br> <br> Our goal within Digital Platforms is to build a user experience that delights our customers, anticipates their needs and matches services or solutions to support effective decision making. Responsible for delivering new products and services that will greatly improve the digital experience for our Workplace Solutions customers!

Front End Developer

<strong>Senior Full Stack Engineer</strong><br> <br> <strong>The Role</strong><br> Do you want to work on leading edge cloud technologies which are transforming how developers work with cloud? <br> As a Senior Full Stack Engineer working with in our Cloud and Platform Engineering Group you will work within a diverse team comprised of passionate technologists who believe in the power of innovation and constant collaboration. We believe that small, empowered, self-motivated teams can achieve outstanding things. We are passionate about opensource contribution, sharing our expertise and knowledge with the engineering community while adopting a continuous learning approach support by a dedicated learning day each week.<br> <br> <strong>The Expertise and Skills You Bring </strong> <ul> <li>Extensive experience working with UI technologies (React, Angular etc) </li><li>Extensive experience working with AWS or Azure services and capabilities. </li><li>Extensive experience working hands-on with infrastructure as code. </li><li>Extensive experience working with mid-tier technologies (APIs, Streaming etc) </li><li>Extensive experience applying software engineering patterns, coding best practices and principles. </li><li>Extensive experience with continuous integration and continuous delivery/deployment. </li><li>Passion for new technologies and working in an agile environment. </li></ul> <strong>Bonus skills </strong> <ul> <li>Cloud Certifications in AWS or Azure. </li></ul> <strong>The Team</strong><br> This is an opportunity for a highly motivated Senior Full Stack Engineer to join Cloud and Platform Engineering (CAPE) group, who are responsible for enabling the next generation cloud platforms across Fidelity. We excel in the construction of high quality, secure and scalable cloud platforms using industry-leading engineering principles and practices. We are a global team which has a passion for open source and continuous learning while pursuing engineering excellence in the cloud in a collaborative, open and transparent culture.<br> <br> <strong>Company Overview </strong><br> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<br> Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Senior Full Stack Engineer

<strong>Senior Cloud Engineer - Cloud Platforms</strong><br> <strong>The Role</strong><br> <br> <br> Do you want to work on leading edge cloud technologies which are transforming how developers work with cloud?<br> As a Senior Cloud Engineer in our Cloud Platforms area, you will work within a diverse team comprised of passionate technologists who believe in the power of innovation and constant collaboration. We believe that small, empowered, self-motivated teams can achieve outstanding things. We are passionate about opensource contribution, sharing our expertise and knowledge with the engineering community while adopting a continuous learning approach support by a dedicated learning day each week.<br> <br> <br> <strong>The Expertise and Skills You Bring</strong><br> · Hands-on experience in 2 or more Cloud Platforms (AWS &amp; Azure)<br> · Hands-on experience designing and building scalable and resilient applications in Azure cloud.<br> · Serverless hands-on development and architecture experience implementing Azure Functions, Logic apps, etc<br> · Experience delivering software using engineering best practices and principles. Ideally API experience in Python. <br> · Extensive knowledge of infrastructure as code (Terraform, Bicep, ARM, CFT, etc.).<br> · Hands-on experience with continuous integration and continuous delivery/deployment.<br> · Excellent in Troubleshooting Cloud related issues and Problem-solving skills<br> · Passion for new technologies and cloud trends.<br> Bonus skills<br> · Cloud Certifications in Azure.<br> <br> <br> <strong>The Team</strong><br> This is an opportunity for a highly motivated Senior Cloud Engineer to join the Cloud Platform team in FAE who are responsible for enabling the next generation cloud applications and platforms across Fidelity. You will work in a diverse, open and transparent culture using innovative solutions with the latest cloud native technologies and leading-edge engineering practices.<br> <br> <br> <strong>Company Overview</strong><br> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<br>

Senior Cloud Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Systems Analyst to work in Fidelity’s Asset Management Technology in Boston, MA. <p>SAI Technology is looking for a Senior Systems Analyst to join our Workplace Managed Accounts Portfolio Construction team. The role involves facilitating requirement sessions with business partners, articulating business requirements and working within the technology organization to deliver new features/functionality. As a member of the systems analyst/product owner team you will contribute to the delivery of new features/functionality that supports the growing Managed Accounts business. You will work closely with other analysts, product managers, engineers, and architects to define the right solution.</p> <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Own the requirements gathering of new features and/or improvements for our portfolio construction platform.</li> <li>Collaborate with the technology and business teams to deliver high quality solutions for business problems.</li> <li>Bring curiosity and a questioning mind-set to work, asking always about the “why” and the “value” of new features/improvements to the platform.</li> <li>Contribute to improving systems analysis/product owner practices across a distributed team.</li> <li>Mentoring junior systems analysts when opportunities arise</li> <li>Collaborating and actively engaging with all team members</li> </ul> <h3><strong>The Skills You Bring </strong></h3> <ul> <li>Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related field</li> <li>Experience as systems analyst, delivering software using agile development practices</li> <li>Strong analysis skills, with a proven track record of delivery of sophisticated technology projects</li> <li>Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a collaborative work style</li> <li>Ability to establish and maintain positive relationships with business partners and technology</li> <li>Ability to have trade off conversations with business partners</li> <li>Excellent written and verbal communication skills with business and technical team members across the organization</li> <li>Experience in defining clear and concise requirements for and providing support for portfolio management, trading and/or research applications</li> <li>Experience with Oracle/SQL and other languages desirable (e.g. Java, R). Willingness to read/analyze code for analysis purposes</li> <li>Ability to understand the technology and software architecture of an application</li> <li>Experience with coordinating and running User Acceptance Testing (UAT) sessions, along with developing and managing content to support end-user training.</li> <li>Experience in financial services industry is vital. Managed Accounts/Wealth Management expertise from a business and/or technology perspective is a plus</li> </ul>

Systems Analyst

<h3><strong>The Role</strong></h3> As a member of the Enterprise Learning Experience team (ELX), you will be at the center of Fidelity's initiatives to deliver modern learning experiences across the enterprise.<br> Your ability to provide insight into technical capabilities on the Microsoft Power Platform will be crucial to planning, designing, and developing learning solutions. <h3><strong>The Team</strong></h3> We are seeking an inquisitive, forward-thinking team member, passionate about user-centered design and excited to collaborate on innovative new approaches to learning online at Fidelity.<br> As a SharePoint Developer, you will build online solutions that deliver on our online learning roadmap. <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Bachelor's degree with at least 2-5 years of relevant work experience developing on Sharepoint Online and the Microsoft Power Platform </li><li>Eagerness to innovate and think differently </li><li>Ability to build and maintain relationships with diverse individuals and groups, both in person and virtually, in a constructive and collaborative manner </li><li>Comfortable as a self-starter and able to act independently under general direction. </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Strong front-end design and development skills to take a design from ideation to delivery </li><li>Ability to design and develop scalable, interactive online experiences using HTML, CSS and Javascript </li><li>Experience developing websites and applications using SharePoint Online and the Microsoft Power Platform (Power Automate, Power Apps, etc...) </li><li>Ability to contribute to the design and development of large-scale projects with tight time constraints. </li><li>Strong communication skills and demonstrated excellence in task management. </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Supporting user-centered design and outcome-based thinking. </li><li>Designing, developing, and delivering online experiences that improve performance. </li><li>Striving to push the boundaries of capabilities through experimentation and exploration of new ideas. </li></ul> <h3><strong>Company Overview </strong></h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<br> <br> Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

SharePoint Developer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are looking for a Software Engineer to join us in Durham, NC!<br> <br> <strong>The Role</strong><br> As a Software Engineer, you will play a key role on a Scrum team and within Digital Platforms Technology. You will be encouraged to gain understanding of all the components of our web applications and will work with the members of the squad to deliver outstanding customer experience solutions. The ideal candidate should show ease at making personal connections and have a sense of humor. You will work closely with the Squad Lead, Scrum Master, Developers, Quality Assurance, and Architects to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences. <h3><strong>The Expertise we’re looking for</strong></h3> <ul> <li>BS/BA Degree or equivalent experience preferred </li><li>Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions </li><li>Demonstrated experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners </li><li>Ability to utilize a long-term mentality to help produce scalable, maintainable solutions </li><li>2+ years of experience, with a focus in financial services applications </li></ul> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Experience collaborating in a team environment to develop, deploy, and support key applications and features </li><li>A demonstrable understanding of the Agile software development methodology </li><li>Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions </li><li>Knowledge of internet, mobile, and application architecture, as well as current and emerging technologies </li><li>Proficiency with server-side/mid-tier languages, frameworks, libraries, and related technologies: Java EE, Apache Tomcat, Spring MVC/Spring Boot, Logback, SLF4j, Maven </li><li>Client-side language, library, and framework proficiency: Angular, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS </li><li>Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage </li></ul> <h3><strong>Your experience with the following will be a plus:</strong></h3> <ul> <li>DevOps concepts governing SCM, continuous integration, monitoring, and deployment processes </li><li>Enterprise application architecture patterns and orchestration frameworks such as Apache Camel </li><li>Client-side unit testing frameworks and test runners like Jasmine and Karma </li><li>Docker containerization and AWS cloud deployment and application management via the AWS console </li><li>AWS certification(s) </li><li>The W3C’s Web Content Accessibility Guidelines and their implementation </li></ul> <h3><strong>The Team</strong></h3> Fidelity's Personal Investing Platforms Technology team designs, develops, implements, and supports WS’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions which meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which fosters a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies.

Full Stack Engineer (Angular, Java, Spring)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Fidelity’s Workplace Investing (WI) business unit.<br> <strong>Come join the Workplace Investing Scrum Master Chapter!</strong><br> As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad, you will advise, mentor, coach, and train on performance against agile values, practices, and processes to accelerate squad value delivery. In partnership with the squad leader, you will maintain a backlog, help to remove impediments, and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. You will support the squad by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts of multiple systems teams to deliver a seamlessly integrated solution to our customers. <ul> <li>Working collaboratively with Workplace Investing product partners and chapter leaders to enable delivery of the squad's mission through well-executed sprints. </li><li>Accelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources. </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners. </li><li>Managing, coordinating coordination for, and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences, including both technical and non-technical individuals </li><li>Collaborating closely with the squad leader to plan and execute on the highest priority work as per the product roadmap. </li><li>Managing multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex squads, regardless of size. </li><li>Participating in a community of practice and providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> <br> <br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>You are a proven change agent capable of coaching agile practices to teams and individuals from across distinct functions, experiences, and geographies as they work through new and unfamiliar situations. </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery. </li><li>You are intellectually curious and enthusiastic about learning new skills, and model a culture of continuous learning, mentoring, and coaching. </li></ul> <strong>The Team</strong><br> You will support one or more cross-functional WI Technology squads while aligned to the WI Scrum Master Chapter. Our mission as a Chapter is to coach, develop, and empower each other to lead development teams that embrace the Agile mindset while providing career guidance and mobility opportunities for Scrum Masters. We are establishing a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, and creates a safe, fun, and respectful environment. As leaders who serve, we are building a trusted, collaborative relationship with our partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive product delivery.<br> <strong>Dynamic Working</strong><br> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.<br> Your success and growth are important to us, so you will want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.<br> <strong>Company Overview</strong><br> At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect and value</strong> our associate for their unique perspectives and experiences. For information about working at Fidelity, visit <strong>FidelityCareers.com</strong>.

Agile Scrum Master

<h3>End User Support</h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX!</p> <p>This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.</p> <h3>The Expertise You Have</h3> <ul> <li>Computer Builds – maintain a supply of computers loaded with our base image</li> <li>Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.</li> <li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.</li> <li>Following guidelines to reporting and escalation procedures.</li> <li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li> <li>Working in conjunction with technical and non-technical personnel to optimally navigate the requests.</li> <li>Special assignments and other work related duties as the need arises by management.</li> </ul> <h3><strong>Education and Experience</strong></h3> <ul> <li>Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems</li> <li>A+ certification is a plus</li> </ul> <h3><strong>The Skills You Bring:</strong></h3> <ul> <li>Broad knowledge of Windows Operating Systems and Client Hardware.</li> <li>Ability to excel in a change controlled environment.</li> <li>Outstanding analytical and interpersonal skills.</li> <li>Ability to work optimally with client and other groups.</li> <li>Understanding of TCP/IP networking protocols.</li> <li>Ability to think independently to meet goals based on requirements.</li> <li>A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.</li> </ul> <h3>COVID Work Policy</h3> <ul> <li>Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.</li> </ul> <h3>Dynamic Working – Post Pandemic</h3> <ul> <li>Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.</li> <li>Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.</li> </ul> <h3><strong>Company Overview:</strong></h3> <p>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.</p> <p>For information about working at Fidelity TalentSource, visit FTSJobs.com.</p> <p>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.</p> <h3><strong>Information about Fidelity Investments</strong></h3> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.</p> <p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

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