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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH. <h3>Team</h3> The Production Services Electronic Data Transmissions team is part of the Production Services and Support organization within Enterprise Infrastructure. The EDT team works closely with client and client-facing teams and support groups to resolve incidents and support projects/programs and onboardings. The overall team is comprised of associates located in North Carolina, New Hampshire, Texas, and India. <h3>Role</h3> Fidelity Investment Enterprise Infrastructure is looking for a qualified individual to assume a key role as Systems Services and Support Analyst within the Production Operations Electronic Data Transmissions team (EDT). The EDT team is the primary entry point used by a wide variety of Fidelity clients to send financial and indicative information to multiple Fidelity service channels (Defined Contribution, Defined Benefit, Stock Plan, Health and Welfare, etc). This team is responsible for the support of all aspects of file transmissions between Fidelity and its clients and vendors. The responsibilities include the triage of transmission failures, oversight of the environment, and resolution of user-generated request tickets. We are always exploring new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers, by building and maintaining day-to-day internal and external relationships in order to provide an ongoing high-quality level of service to customers. <h3>The Expertise and Skills You Bring </h3> <ul> <li>6-9 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols </li><li>Perform batch and data support activities using JCL, COBOL, DB2 and various Mainframe tools and practices such as Control M, TSO, ISPF, SQL, etc. </li><li>Ability to script mainframe automation with REXX and other mainframe tools. </li><li>Prior Experience with Fidelity mainframe application and batch processing is a plus. </li><li>Proven experience with Python scripting </li><li>Linux and Windows OS administration skills </li><li>Proven analytical and problem-solving skills </li><li>Must be capable of learning complex processes quickly and have the ability to learn through independent research and as a member of a multi-location team. </li><li>Proven written skills and record of producing high-quality documentation </li><li>Strong customer focus and customer satisfaction orientation. </li><li>The applicant should also demonstrate effective communication skills; both written and verbal, as well as the ability to communicate effectively with technical as well as non-technical associates. </li><li>Ability to function optimally in a meaningful role balancing multiple projects and requests. </li><li>Availability to provide some off-hours /weekend on-call coverage as required. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Fidelity TalentSource

Systems Support Analyst (Mainframe FTP)

Senior Data Engineer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Data Engineer in Westlake, T! The FI Data Solutions team is looking for a highly motivated Senior Data Engineer responsible for designing, building, and maintaining the operational and analytical capability in FI's data platforms. The work involves solution design, data analysis, production rollout and production support activities using Java Spring Batch, Python, AWS, Oracle, and Snowflake. The role will be involved maintaining and improving our vast data ecosystem that provides value to our compensation, sales, and reporting users. Education and Experience <ul> <li> Bachelor's or Master's Degree in a technology related field (e.g. Engineering, Computer Science, etc.) required with 6-8 years of working experience </li><li> 4-6 years of Java development utilizing Spring frameworks. Experience writing batch jobs with Spring Batch is highly desirable </li><li> 3+ years of experience developing applications that run in AWS, with focus on AWS Batch, S3, IAM </li><li> 4+ years working with SQL (ANSI SQL, Oracle, Snowflake)` </li><li> 3+ years of Python development </li><li> Experience with Unix shell scripting (bash, ksh) and scheduling / orchestration tools (Control-M) </li><li> Strong data modeling skills with experience working with 3NF and Star Schema data models </li><li> Proven data analysis skills; not afraid to work in a complex data ecosystem </li><li> Hands-on experience on SQL query optimization and tuning to improve performance is desirable </li><li> Experience with DevOps, Continuous Integration and Continuous Delivery (Jenkins, Terraform, CloudFormation) </li><li> Experience in Agile methodologies (Kanban and SCRUM) </li><li> Experience building and deploying containerized applications using Docker </li><li> Work experience in the financial services industry is a plus </li><li> Proven track record to handle ambiguity and work in a fast-paced environment, either independently or in a collaborative manner </li><li> Good interpersonal skills to work with multiple teams within the business unit and across the organization </li><li> Proven experience developing solution architecture diagrams and design documents that help guide developers and analysts on how to implement and maintain our systems </li></ul> The Value You Deliver <ul> <li> Sound understanding of the software development process including analysis, design, coding, system and user testing, problem resolution and planning. </li><li> Strong analytical skills and ability to tackle issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience and judgment. </li><li> Good interpersonal and client-handling skills with the ability to handle expectations and explain technical detail. Consistent track record to multitask, prioritizes tasks, and quickly adjusts in a constantly evolving environment. </li><li> Collaborate with business and technology groups and should be able to present formal and informal presentations in various settings: one-on-one, small, and large groups, with peers, and senior management. </li><li> Ability to navigate organizationally to accomplish tasks and work on multiple efforts simultaneously and ability to work with multi-functional teams located across geographies. </li><li> Excellent conflict management and negotiation skills; eager to learn and continuously develop personal and technical capabilities. </li><li> High level of dedication, initiative, vision, passion and professional approach to time, costs, and deadlines. </li><li> Ability to handle production issues with accuracy and attention to detail; a methodical, investigative, and inquisitive mind; together with creative abilities. </li><li> Design robust batch and streaming programs and adhering to standards and best-practices for these databases. </li><li> Enjoy analyzing data, identifying gaps, issues, patterns, and trends and can analyze application dependencies and conduct impact assessment of changes. </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Data Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technology Risk Assessor to work in Fidelity’s Cybersecurity business unit in Merrimack, NH <h3>Technical Risk Assessor</h3> Enterprise Cybersecurity provides worldwide technology and support to all businesses under the Fidelity Investments umbrella. The Technical Risk Analyst will primarily focus on supporting users’ access and security needs, by providing minimum required access to computing systems and applications to fulfill their job functions. <h3>The Team</h3> The Cybersecurity Consultant will provide subject matter expertise in information security principles, design and security administration for applications and operating systems. We support all aspects of Identity and Access Management for the enterprise as well as external clients. <h3>The Expertise You Have</h3> <ul> <li>College Degree preferred. </li><li>Demonstrated Information Systems security experience. </li><li>Basic understanding in assessing business processes, analyzing, and assessing business process controls, identifying risks, and linking business risks to the relevant IT application controls and audit procedures. </li><li>Experience with security monitoring controls, methodology, and event remediation/resolution. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Must have strong written/verbal communication, people, and client service skills </li><li>Proficient with Windows and simple utility programming a plus but not essential </li><li>Ability to easily work with non-security teams to integrate security controls on projects </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Strength in communicating effectively with both technicians and executives. </li><li>Demonstrated ability to handle heavy multi-tasking. </li><li>Ability to endure a fast-paced environment with minimum supervision and successfully meet established project deadline requirements. </li><li>Clear ability to complete work with minimal oversight </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Technology Risk Assessor

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Automation Engineer in Smithfield, RI and Merrimack, NH! <h3>The Role and the Team</h3> IWMS (Institutional Wealth Management Services) is seeking an experienced Software Quality Engineer to join us in the design and development of innovative technology for financial advisors and their clients using the latest technology stack in a collegial and engaging environment. You will drive the strategy and implementation of testing for web applications and APIs used by thousands of Investment Professionals to deliver comprehensive brokerage solutions to their customers. You will model and encourage a quality outlook, establish new automation infrastructure, maintain existing automation, and create reusable tests artifacts to streamline testing processes and ensure quality. Our development teams work together and encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success. <h3>The Expertise and Skills You Bring</h3> <ul> <li>5+ years of quality engineering experience with complex enterprise web applications and APIs, including test analysis, design, development, execution, defect tracking, and reporting. </li><li>B.S. in Computer Science, Engineering, Mathematics, or equivalent experience. </li><li>Experience and/or knowledge of both QA Engineering and Software Development. </li><li>Experience using a Selenium / Serenity automation framework (Java based) is required. Playwright experience is also preferred. </li><li>Proficiency with professional software development skills and practices: Coding standards, code reviews, source control, build processes, design patterns, Object-Oriented Design and Development, Software design principles. </li><li>Experience with Agile software development methodology using Scrum. </li><li>Experience with GitHub Copilot or other generative AI tools to increase efficiency and quality. </li><li>SQL and NoSQL database experience. </li><li>BDD experience or familiarity – Gherkin experience is a plus but not required. </li><li>Familiarity with Continuous Integration and Deployment. </li><li>Participate in understanding and refinement of User Stories, QA related tasks and test cases, functional automation, and product demos. </li><li>Log defects/issues and work with team members to ensure resolution. </li><li>Participate in production release deployment verification on a regular cadence. </li><li>Strong communications and problem-solving skills, and a strong team-player. </li></ul> Please see the below pay rate range for the work location of Rhode Island only: $48.39-$88.39 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Senior Automation Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Systems Analyst in Smithfield, RI and Merrimack, NH! <h3>The Role and the Team</h3> IWMS (Institutional Wealth Management Services) is seeking an experienced Systems Analyst to join us in the design and development of innovative technology for financial advisors and their clients using the latest technology stack in a collective and engaging environment. You will play a leading role in the agile development of web applications used by thousands of Investment Professionals to deliver comprehensive brokerage solutions to their customers. You will drive the technical analysis and support of our IWMS Trading systems, including gap analysis and code research from user interface to middleware and backend. You will work closely with Product Owners and development teams to design, build, test, and deliver complex software solutions. Our development teams are highly collegial and encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success. <h3>The Expertise and Skills You Bring</h3> <ul> <li>10+ years of hands-on analysis experience supporting the development of complex, enterprise software solutions. </li><li>B.S. in Finance, Computer Science, Management Information Systems, or equivalent experience. </li><li>Brokerage experience and familiarity with Trading capabilities strongly preferred. </li><li>Experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems. </li><li>Experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, use-case development, story writing, set-up &amp; configuration of systems, gap analysis, user acceptance testing, and product documentation. </li><li>Solid grasp and experience with Structured Query Language (SQL), querying relational databases, and programming in general. </li><li>Proven experience working with APIs - REST, SOAP, JSON, XML. </li><li>Experience collaborating with a User Experience Design team to gather and document user requirements, finalize front-end interfaces, ensure consistent user experience across platforms, and work with design tools like Figma. </li><li>Experience with agile development methodologies and collaborating with product teams, engineering teams, and business stakeholders. </li><li>Experience with generative AI tools to increase efficiency and quality. </li><li>Excellent facilitation, communication, and analytical skills. </li><li>Proactive, organized, highly responsive, and committed to quality. </li><li>Real passion for accuracy, clarity, and elimination of ambiguity. </li><li>Self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements. </li><li>Dedicated, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results. </li></ul> Please see the below pay rate range for the work location of Rhode Island only: $50.04-$90.04 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers. ???????

Principal Systems Analyst

Title: Adjunct Instructor – Administrative Professional Technology (Pool)
POSITION SUMMARY This position is responsible for delivering quality instruction in&nbsp;Administrative Professional Technology.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online and hybrid or web-enhanced delivery modes as assigned. Work with course leads and/or program coordinators to ensure consistent and equitable student experiences. Utilize the College’s learning management system to provide course materials to students. Submit updated department syllabus prior to the first day of class. Regularly check College email account and department mailbox. Respond to emails/messages within 48 hours, except on weekends. Complete all required reports, such as attendance, Early Alerts, student progress reports, grade submissions, and administer and return surveys and student outcome assessments by the deadlines. Submit final grades for each semester by the deadline established by the Registrar. Comply with all College and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Master’s Degree in Business Education
PREFERRED QUALIFICATIONS Three years’ related industry experience
College level teaching experience
Microsoft Office Certifications
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience with a variety of instructional delivery modes, including synchronous and asynchronous online teaching. Ability to communicate effectively and work cooperatively with a diverse student, faculty and staff population. Proficient with Microsoft Office applications.
Rate of Pay: $650.00 - $740.00 per credit hour
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for adjunct pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.

Motlow State Community College


      Adjunct Instructor - Administrative Professional Technology (Pool)
    

Job Title: Instructor of Medical Laboratory Technology and Education Coordinator
Job Grade:&nbsp;907
Campus Location: Walters State Community College - Claiborne County Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)
Job Purpose:&nbsp;The overall purpose of the Education Coordinator is to provide lectures and training opportunities for Medical Laboratory Technology (MLT) program students in compliance with the National Accrediting Agency for Clinical Laboratory Sciences (NACCLS) and the TN Medical Laboratory Board standards. They serve as the liaison between the program administration and other institutions involved in the clinical experience. The Education Coordinator will participate in teaching courses, evaluating student achievement, developing curriculum, developing policies and procedures, and assessing program outcomes.
Essential Job Functions:
<ul>
<li>Teach courses as assigned in accordance with the catalog description and the approved course syllabus; Provide ongoing feedback, evaluate student performance, and maintain accurate student/course records. Travel to multiple clinical facilities/campuses as assigned. Maintain student-instructor ratio. Stay abreast of current developments in the teaching discipline. Engage in ongoing formal training to maintain and enhance professional, instructional, and administrative competencies, ensuring completion of the minimum required hours of annual professional development for continued NAACLS accreditation.</li>
<li>Responsible for establishing and maintaining clinical contracts. Assuring that all written contracts and/or letters of agreements between the educational institution and clinical site are signed and placements are established before assigning students. Maintaining student records as required by clinical facilities and accreditation standards. Maintain student-instructor ratio. Identify and develop new sites that best align with the Program's mission and philosophy. Facilitate ongoing communication with clinical sites and ensure that both sites and students complete evaluations.</li>
<li>Participate in program evaluation, assessment of program goals, and monitor outcomes as determined by the advisory board, faculty, and student feedback in conjunction with standards set forth by accreditation. Implement quality improvements as indicated. Assist in the documentation of program goals, feedback, outcomes, and evaluation.</li>
<li>Advise and mentor students about academic and career goals. Participate in the MLT program admission process. Participate in curricular and co-curricular activities within the college, as well as recruit potential Health Program students. Participate in graduation exercises and serve on college/departmental committees.</li>
<li>Assist the Program Director in preparing and maintaining the program budget, as well as in selecting and purchasing educational materials and equipment to meet program needs.</li>
<li>May perform other duties as assigned.</li>
</ul>
Required Qualifications:
<ul>
<li>Minimum of a Bachelor’s degree in Medical Technology/Medical Laboratory Science with ASCP-BOC generalist certification from a regionally accredited institution. 
</li>
<li>Minimum of two to four years of recent clinical experience. 
</li>
<li>The position requires knowledge of education methods and administration as well as current National Accrediting Agency for Clinical Laboratory Science accreditation procedures and certification procedures. 
</li>
<li>Have the ability to communicate effectively and to establish and maintain effective interpersonal relationships with others. 
</li>
</ul>
Preferred Qualifications:
<ul>
<li>Expertise in curriculum development is recommended. 
</li>
<li>Medical laboratory supervisory position within the health care industry. 
</li>
</ul>
Essential Job Functions:
<ul>
<li>Empowers and motivates students to learn effectively. 
</li>
<li>Works effectively with other faculty and administrators within the department, the division, and the college to provide well-developed courses and programs of study. 
</li>
<li>Team player who contributes to the department and the division with new ideas and approaches, and uses professional development opportunities to expand instructional vision. 
</li>
<li>Inspires improvement to advance the College’s mission while preserving institutional principles and character; recognizes and rewards people whose actions support organizational change efforts. 
</li>
<li>Considers the impact and efficiency of decisions prior to deciding on a specific course of action in deference to WSCC’s benefactors and supporters. 
</li>
</ul>
Leadership &amp; Supervisory:&nbsp;
<ul>
<li>Directs and monitors the work of students and/or temporary workers.</li>
<li>Supervisor provides general direction. Broad policies and procedures guide tasks. Often participates in setting objectives. Work is evaluated on short- to intermediate-term results, not on the procedures used to accomplish objectives.</li>
</ul>
Environment &amp; Working Conditions:&nbsp;The workplace environment is temperature-controlled with occasional fluctuations. The workspace is well-lit and may involve exposure to periodic noise and interruptions. There is potential exposure to infectious diseases, and infrequent contact with bodily fluids may occur.
Physical Demands (including requirements for travel or working nights/weekends/holidays): 
<ul>
<li>A clinical coordinator is required to conduct regular visits to the hospital and clinical facilities, where exposure to various illnesses, infectious agents, or health conditions present in those treatment environments is prevalent.</li>
<li>Sensory requirements include visual acuity, color perception, and hearing.</li>
<li>Large amounts of time spent looking at computer monitors could lead to some eye strain, stress, or headache issues.</li>
<li>Repetitive stress injuries could occur</li>
<li>Flexibility to work evenings and weekends as needed.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.
REQ# 503178
Posting Closes: Friday, December 19, 2025 (Grant Funded Position)


      Instructor of Medical Laboratory Technology and Education Coordinator
    

Title: Educational Technology Support Coordinator
Employee Classification:&nbsp;Executive/Admin &amp; Managerial
Institution:&nbsp;System Office
Department: TN eCampus
Campus Location: Tennessee Board of Regents System Office
Job Summary
The Educational Technology Support Coordinator is responsible for providing expert technical support and operational management of Learning Management Systems (LMS) and educational technologies for TBR’s Digital Learning Collaborative (DLC) in service to partner institutions. This role ensures consistent, high-quality service in areas such as course creation, user provisioning, publisher integrations, and proctoring tools. The individual will maintain and update standard operating procedures, deliver training resources, and support data collection and analysis to measure impact. Additionally, the role involves ensuring compliance with institutional policies and regulatory standards, contributing to performance improvements, and collaborating with team members to advance the strategic goals and core values of the DLC. This position may have the opportunity to work remotely within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.
Job Duties
<ul>
<li>40% - Manage and provide excellent technical support for LMS and educational technology issues for DLC partner faculty, staff, and students Including, but not limited to, the following: • Course creation and cloning • User account provisioning and troubleshooting • Data audit and updating • Publisher integrations • Proctoring Tools • LMS features and services - (Essential)</li>
<li>5% - Maintain a detailed understanding of educational technology, provide troubleshooting, support, and training as needed. Keep standard operating processes (SOP) documentation current. - (Essential)</li>
<li>15% - Assist with the collection and analysis of data to document the impact of DLC work. - (Marginal)</li>
<li>20% - Build and deliver training on critical LMS features. Training includes both presentations at synchronous training events and the development and maintenance of asynchronous training resources (both video and illustrated job aids). - (Essential)</li>
<li>10% - Work with Director of Technology to establish controls and manage adherence to TBR policies, TBR IT recommendations, DLC standards, and legal and regulatory compliance standards. Additionally,suggest and implement operational performance enhancement strategies - (Marginal)</li>
<li>5% - Perform in accordance with DLC core values and demonstrate a strong commitment to working as part of the DLC team to accomplish the strategic objectives of the Collaborative and promote the overall welfare of the students and faculty - (Marginal)</li>
<li>5% - Other related tasks as assigned - (Essential)</li>
</ul>
Minimum Qualifications
• Bachelor’s degree in instructional technology, information systems, education, or a related field. • Minimum of 3 years of experience providing technical support for Learning Management Systems (LMS) and educational technologies in a higher education setting. 
Preferred Qualifications
• Master’s degree in instructional design, educational technology, or a related discipline. • Experience with workforce training LMS platforms. 
Knowledge, Skills, and Abilities
• Expertise in LMS administration, including course creation, user management, homepage customization, and third-party integrations. • Strong technical troubleshooting skills and ability to maintain clear, up-to-date documentation of standard operating procedures. • Proficiency in developing and delivering both synchronous and asynchronous training resources, including video tutorials and job aids. • Ability to audit, analyze, and report data to support quality assurance and demonstrate impact. • Familiarity with educational technology tools such as publisher platforms, proctoring services, and instructional media. • Familiarity with systems-level process planning. • Knowledge of institutional policies, IT standards, and legal/regulatory compliance in digital learning environments. • Effective communication and collaboration skills for working with faculty, staff, and students across institutions. • Capacity to manage day-to-day operations, ensure process consistency, and support continuous improvement. • Ability to identify and implement performance enhancements aligned with strategic goals. • Commitment to teamwork, professional integrity, and alignment with DLC core values. 
Physical Demands / Working Conditions

413 IT / Computer Engineering Jobs