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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Director of Change Management Strategy and Implementation will lead the adoption roadmap and training for the future marketing execution model across U.S Consumer Marketing. The Director will be responsible for driving organizational change, ensuring seamless process transition, and enabling teams to effectively manage new tools and processes, including those for Project Flywheel. Project Flywheel is the Enterprise initiative focused on advancing the end-to-end marketing execution technical and operational ecosystem to drive greater efficiency, business impact, and support the next generation of marketing processes and platforms.Key Responsibilities:&nbsp;<ul><li>Lead the Flywheel change management rollout across U.S. Consumer Marketing to ensure a seamless transition of execution capabilities into workflows</li><li>&nbsp;Anticipate and mitigate adoption challenges</li><li>Own organization communication updates and feedback loop between U.S. Consumer Marketing and the Marketing Transformation team to drive alignment and a successful process rollout</li><li>Define, develop, and deploy training materials in partnership with the Product and Marketing Operations teams</li><li>Measure and report on training effectiveness, marketer satisfaction, and adoption</li></ul>Minimum Qualifications:<ul><li>Demonstrated experience leading cross-functional teams</li><li>Strong interpersonal, leadership and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues</li><li>Strong analytical skills with the ability to identify gaps and implement scalable solutions</li><li>Self-starter with the ability to thrive in an evolving environment and a bias towards action</li><li>Team player with a passion to create the best customer experience for our Marketers</li><li>Familiarity with enterprise-wide change management efforts preferred</li><li>Bachelor's Degree required</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Director, Change Management Strategy & Implementation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build world class digital experiences, and defining new products and services based on emerging technologies and trends.We are searching for an experienced product leader with strong product sense and deep technical expertise to lead the development of advanced customer experiences utilizing the latest developments in artificial intelligence (AI). This role is responsible for shaping product strategy, developing new customer journeys for AI-powered interactions, and ensuring the successful rollout and ongoing enhancement of advanced AI capabilities and architecture.The successful candidate will manage a team of product managers and collaborate closely with cross-functional groups, including data scientists, engineers, and designers, to deliver impactful, scalable AI solutions that transform the customer experience.Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI-powered customer products, will need to translate complex technical topics to a broad audience, and demonstrate the ability to keep pace with a rapidly evolving industry.Key Responsibilities:<ul><li>Lead and coach a team of product managers in multiple geographical locations (US, UK).</li><li>Define and execute the product roadmap for customer-facing products and features powered by AI, balancing long-term vision with immediate business priorities.</li><li>Collaborate with executive leadership and enterprise partners to align AI-driven products with business goals and make recommendations for strategic focus areas.</li><li>Serve as the primary point of contact between CX, engineering, and data science teams to ensure seamless design, execution and delivery of AI solutions.</li><li>Conduct user research, A/B testing, and data analysis to iterate and improve user satisfaction and product performance.</li><li>Ensure responsible AI use by developing frameworks for ethical, bias-free, explainable, and compliant models. Define robust training processes, evaluate performance, and implement continuous learning and improvement systems.</li><li>Work closely with AI vendors, startups and external partners to integrate cutting-edge technologies into the product ecosystem.</li><li>Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement.</li><li>Use key metrics to assess solution effectiveness, accuracy, model behavior, and user satisfaction, and make data-backed decisions to optimize outcomes. Evaluate automated approaches to testing and model evaluation to streamline accuracy and efficiency.</li></ul>Qualifications and Experience:<ul><li>Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline with a strong technical or strategic foundation; Master’s degree preferred.</li><li>More than seven years of product management experience in a highly regulated industry.</li><li>Direct experience managing a team of product managers, with proven skills in coaching and developing junior team members.</li><li>A proven history of leading new product development, ideally with AI-powered, customer-facing products that use conversational platforms, recommendation engines, or personalization techniques. Experience working on both early-stage R&amp;D pilots and enterprise-scale initiatives ideal.</li><li>Comprehensive understanding of AI technologies, including Large Language Models, Agents/Agentic AI, Natural Language Processing, and Machine Learning frameworks and their applications.&nbsp;</li><li>High level of comfort working in ambiguous environments, defining clear scope and driving clarity for team members, making quick decisions without all the information.</li><li>Experience collaborating with cross-functional teams in an Agile development setting and quickly adapting to new working models.&nbsp;</li><li>Outstanding communication and stakeholder management abilities.</li><li>A passion for AI, customer-focused innovation, and advancing the future of human-computer interaction.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Digital Product Management; Global Membership Products and Artificial Intelligence

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is part of a centralized Second Line of Defense subject-matter expert team responsible for administering a comprehensive regulatory compliance program for the American Express Fair Lending Program Office (FLPO). The FLPO is responsible for performing business process reviews, monitoring and testing, quantitative analyses, and other activities in support of AmEx's fair lending program. The program promotes AmEx's impartiality in lending by assessing the risk of noncompliance with AXP's fair lending principles and applicable fair lending laws and regulations. This position will ensure that compliance risks are adequately identified, assessed, and monitored.Key Responsibilities:<ul><li>Maintain proficient knowledge of Fair Lending laws and regulators and its applicability to AmEx products and services.</li><li>Recommend revisions to documents, policies, and procedures, as needed.</li><li>Support review of marketing, credit and fraud risk, and new product strategies.</li><li>Independently lead and conduct fair lending testing and reviews across the credit lifecycle through detailed reviews of processes to ensure adherence to fair lending laws and regulations.</li><li>Partner with quantitative team members to perform fair lending statistical analysis and interpret results. Knowledge of statistical techniques is strongly preferred.</li><li>Experience presenting results of fair lending reviews and statistical analyses to key stakeholders and senior leaders.</li><li>Assist in developing and leading efforts to perform annual fair lending risk assessments.</li><li>Stay abreast of current regulatory guidance and activities related to fair lending.</li><li>Assist with fair lending internal audits and regulatory examinations.</li><li>Assess fair lending compliance training needs and assist with the development and presentation of appropriate training programs and materials.</li><li>Manage a team of colleagues</li></ul>Minimum Qualifications:<ul><li>6+ years of demonstrated fair lending compliance experience in the financial services industry.</li><li>Knowledge of fair lending regulations and requirements including ECOA.</li><li>Knowledge of end-to-end credit lifecycle business processes, including but not limited to marketing, underwriting, pricing, and modeling.</li><li>Ability to think tactically and strategically with proven ability to drive teams towards high productivity and sustained performance.</li><li>Ability to multi-task and manage competing priorities under time-sensitive deadlines.</li><li>Effectively communicate (both in writing and verbally) with all levels of the organization.</li><li>Self-motivated, dependable, adaptable and detail-oriented individual with strong organizational skills. Must be able to work within a team environment or independently, as required.</li><li>Bachelor's Degree or above required.</li></ul>Preferred Qualifications:<ul><li>JD, Master's Degree, or Certified Regulatory Compliance Manager (CRCM) designation.</li><li>Experience working in a large financial institution or experience as a bank regulatory examiner.</li><li>Experience conducting fair lending risk assessments.</li><li>Strong project management skills and effective presentation skills.</li><li>Statistical experience coding with Python, SAS, or other statistical software and/or ability to interpret results of statistical testing (including disparity testing, matched pairs, and regression analysis) to translate complex analyses into easily understandable terms for key stakeholders.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Compliance, Fair Lending

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent)</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director of Creative Strategy, OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Director, Project Governance is based in New York City, Salt Lake City, or Phoenix and is a hybrid role that will lead a portfolio of audits focused on the design and execution of the Company’s project management framework and application of the framework to prioritized project executions across all lines of business. The Director will advise on ways to incorporate and comply with project and change risk taxonomy, associated risk management policies, and regulatory expectations including OCC Heightened Standards through Audit activities.Key Responsibilities<ul><li>Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews</li><li>Specialize in one or more specific lines of business; own portfolio with accountability, ownership and horizontal risk view of entire portfolio</li><li>Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, and industry trends to establish a risk-based Audit Plan with adequate coverage</li><li>Support and/or lead regulatory activities and attend regulatory meetings as appropriate</li><li>Lead delivery and execution of the annual Audit Plan for assigned audit portfolio using an integrated auditing approach that considers financial, operational, compliance, and technology risks</li><li>Review management’s corrective action plans to address business-identified issues, audit findings and regulatory&nbsp;remediations</li><li>Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations</li><li>Develop relationships with Senior Business Leaders across all business units, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conducts effective business monitoring and guides team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep subject matter knowledge industry related knowledge to support business partnership efforts</li><li>Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulator responses and attend meetings as needed</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth</li><li>Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working</li></ul>Minimum Qualifications<ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li><li>Strong understanding of project management standards (e.g. PMBOK), project lifecycle methodologies (e.g. Agile, Waterfall)</li><li>Demonstrated ability to assess governance structures, portfolio management processes, and project performance metrics.</li></ul>Preferred Qualifications<ul><li>Prior experience auditing or managing large-scale programs, enterprise PMOs or transformation initiatives.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li></ul><ul><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Experience with project management tools (e.g. Clarity, Jira, MS Project) and project portfolio analytics</li><li>Professional certification such as Project Management Professional (PMP)</li><li>Knowledge of regulatory expectations related to change management, governance, and operational risk.</li><li>Proven ability to collaborate with technology and business transformation teams to drive control enhancements.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Project Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (“GRC”) independently oversees the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite.GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.The Financial Risk Management within Global Risk and Compliance (GRC) is responsible for identifying and managing Credit Risk, Model Risk, Market &amp; Liquidity Risk, External Fraud risk and Financial Crimes, Decision Science &amp; Analytics CoE, across all business units, functions, processes and geographies at American Express.&nbsp;We are seeking an experienced Director, External Fraud Risk Oversight (2nd LOD), to join our Financial Risk Management (FRM) function within GRC. The successful candidate will be part of the External Fraud Risk management 2LOD team, and will understand Fraud, Operational &amp; Compliance risks within the Banking and payment industry, have strong analytical skills, and the ability to influence and collaborate with stakeholders across the organization. Responsibilities include building and leading a world class team of fraud risk oversight professionals to support and analyze different facets of fraud risk to AXP, and assist in the identification, measurement, monitoring, and management of fraud risk, ensuring compliance with regulations and internal policies, and oversight of controls and processes in managing External Fraud Risk. The incumbent will lead a team of risk professionals in the US who will be responsible for identifying, measuring, monitoring, and reporting on External Fraud Risk.Key Responsibilities:<ul><li>Manage the policies and standards for the External Fraud Risk Function for American Express.</li><li>Lead independent oversight on first and third-party fraud risks across business processes and products, including independent oversight on non-model tools used in fraud risk management.</li><li>Direct independent risk assessments and reviews to identify, assess and monitor External Fraud Risk.</li><li>Support the next-gen and transformation of control testing and monitoring for External Fraud Risk, ensuring that the level of exposure to potential fraud risks remains within an acceptable risk appetite. –</li><li>Identify key / leading risk indicators and guardrails that help inform and define the risk appetite for external fraud risk</li><li>Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the First line of defense (1LOD).</li><li>Lead an analytical team, providing guidance to design and build comprehensive and complete control testing for fraud risk.</li><li>Perform advanced data analytics to identify trends, composition, leading indicators, and outlook across external fraud risk.</li><li>Support the creation of dashboards and other reporting, and provide regular updates to Senior Management, the Board and the Regulators on an ongoing basis.</li><li>Build and maintain effective relationships with the Business, Control &amp; Risk partners, providing strategic fraud risk advisory and support their strategic priorities.</li><li>Foster a culture of fraud risk management awareness and accountability across the organization.</li><li>Collaborate effectively with key stakeholders and partners to ensure regulatory compliance and manage regulatory relationships and exams for safety &amp; soundness related regulations.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in fraud or operational risk management in the Banking or Payments industry,</li><li>Established Fraud subject matter expertise with a robust understanding of fraud risk, industry standards, regulatory requirements, risk mitigation practices, and the ability to collaborate with other financial crime disciplines.</li><li>Ability to think strategically and align fraud risk management with organizational goals and regulatory obligations.</li><li>Effective leadership ability to credibly challenge and influence stakeholders.</li><li>Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results.</li><li>Robust analytical skills, including a proven ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders.</li><li>Strong regulatory engagement and communication skills.</li><li>Ability to guide &amp; develop a team of risk professionals and work independently across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors.</li><li>Rigorous and analytical approach to problem-solving, decision-making, prioritization and collaboration across teams/geographies.</li><li>Degree in a quantitative field (e.g., Business, Computer Science, Economics, Engineering or Mathematics) is highly preferred.</li><li>This role is required to be on-site 3 days a week.</li></ul>Preferred Qualifications:<ul><li>Prior experience in risk management oversight functions (2nd LOD).</li><li>Specialized training in operational risk management and / or payments.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, External Fraud Risk Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position OverviewThe Director of Internal Fraud Detection Analytics leads the analytical engine that powers our internal fraud prevention strategies — designing, testing, and optimizing advanced analytical solutions to detect insider-driven risk behaviors in real time.Reporting to the Vice President of Internal Fraud Rules Strategy, this leader will oversee a team of data scientists and fraud analytics professionals dedicated to building scalable detection models and intelligence capabilities. This role will translate analytical insights into actionable detection strategies, fueling the continuous evolution of our enterprise fraud control ecosystem.Key Responsibilities<ul><li>Lead the design, development, and deployment of advanced analytical models to detect internal fraud across the enterprise, leveraging transactional, behavioral, and operational data sources.</li><li>Develop AI/ML–based tools, anomaly detection algorithms, and pattern-recognition frameworks to uncover early indicators of insider threat activity.</li><li>Embed analytics solutions into production systems and ensure scalability, accuracy, and real-time performance.</li><li>Champion analytical experimentation — from hypothesis development to model validation — to continuously enhance detection precision and reduce false positives.</li><li>Work closely with the Director of Risk Identification and Rules Design to translate analytical findings into optimized rule logic and strategic interventions.</li><li>Collaborate with partners across Enterprise Risk, Operational Risk, Compliance, and Investigations to inform and refine detection priorities.</li><li>Serve as an analytical thought leader in conversations about data integrity, risk model governance, and technology innovation.</li><li>Drive analytical transparency by developing dashboards and KPI frameworks that communicate insights to senior leaders and risk committees.</li><li>Build, lead, and inspire a high-performing team of data scientists and analysts focused on insider fraud analytics.</li><li>Foster a culture of curiosity, innovation, and disciplined execution, consistent with American Express leadership behaviors.</li><li>Partner with enterprise data and AI teams to explore emerging analytical techniques and data sources relevant to internal fraud detection.</li><li>Drive automation and analytical efficiency by modernizing processes, enhancing model governance, and reducing time to insight.</li><li>Ensure compliance with enterprise data governance, model risk management, and regulatory standards in all analytical development.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in Data Science, Statistics, Computer Science, or related field required; Master’s preferred.</li><li>10+ years of experience in fraud analytics, data science, or risk modeling, with at least 5 years in a leadership role.</li><li>Proven expertise building and deploying analytical models in a production environment, ideally within financial services or payments.</li><li>Proficiency with analytical programming languages (Python, R, SQL, SAS) and familiarity with distributed data environments (e.g., Hadoop, Spark, AWS).</li><li>Strong foundation in supervised and unsupervised machine learning techniques, anomaly detection, and behavioral analytics.</li><li>Experience using visualization and BI tools (Tableau, Power BI) to translate analytics into business insight.</li><li>Understanding of fraud risk management, insider threat detection, and enterprise control frameworks.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Director, Internal Fraud Detection Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American Express&nbsp;Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleGlobal Commercial Services issues a wide range of proprietary corporate and small business cards and provides services to U.S. businesses, including payment and expense management, banking and non-card financing products. GCS also issues proprietary corporate cards and provides services to select global corporate clients. The GCS Audit team within IAG is responsible for conducting risk-based assurance and advisory reviews of GCS.We are seeking an Audit Director who is passionate about advancing and growing our audit coverage across the Global Commercial Services (GCS) portfolio. The GCS Products Director role will be responsible for leading audit coverage of the following organizations within GCS:<ul><li>Corporate and B2B Solutions Product Management</li><li>Small Business Card Product Management and Banking</li><li>Commercial Lending and Product Analytics</li><li>Product Development and Enterprise Solutions</li><li>Product Operations</li></ul>Key Responsibilities<ul><li>Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews</li><li>Specialize in one or more specific lines of business; own portfolio with accountability, ownership and horizontal risk view of entire portfolio</li><li>Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, and industry trends to establish arisk-based Audit Plan with adequate coverage</li><li>Support and/or lead regulatory activities and attend regulatory meetings as appropriate</li><li>Lead delivery and execution of the annual Audit Plan for assigned audit portfolio using an integrated auditing approach that considers financial, operational, compliance, and technology risks</li><li>Review management’s corrective action plans to address business-identified issues, audit findings and regulatory&nbsp;remediations</li><li>Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations</li><li>Develop relationships with Senior Business Leaders across all business units, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conducts effective business monitoring and guides team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep subject matter knowledge industry related knowledge to support business partnership efforts</li><li>Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulator responses and attend meetings as needed</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth</li><li>Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working</li></ul><h4>Minimum Qualifications</h4><ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li></ul><h4>Preferred Qualifications</h4><ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li></ul><ul><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li></ul><ul><li>Experience auditing commercial banking products and services including product development and management</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Global Commercial Services

Position SummaryThe Sr. Director of eCommerce is the commercial owner of Proximo’s digital point-of-sale and the architect of our “Strategy to Win” in eCommerce within the three-tier system. Embedded in the US Commercial Sales organization, this leader builds a best-in-class team and capabilities to grow brand equity, distribution, and share in a rapidly expanding, under-penetrated channel. The role provides thought leadership with our distributors &amp; sales organization and anchors deep, account-level execution across digital marketplaces and retailer.com by connecting marketing, media and content to commercial realities.This leader sets the eCommerce vision and roadmap across B2B and B2C. Within B2B, the role co-plans with priority distributor partners (e.g., SGWS, RNDC, Johnson Brothers, Empire, Breakthru, Provi, and others) to build digital penetration, share of house, and ePODs. Within B2C, this leader will scale performance across digital marketplaces such as DoorDash, UberEats, and Instacart as well as lead relationships with retailer digital teams (e.g., Walmart, Sam’s Club, Kroger, Albertsons, Total Wine, ABC) to secure visibility at the digital shelf and drive conversion.While eCommerce is an inherently cross-functional sport, this role keeps accountability close to the point of sale by sitting in Sales and partnering tightly with Marketing and agency &amp; distributor partners on conversion-oriented media, creative, and measurement. Together, they align portfolio priorities with brand leadership, deploy retail media close to POS, and deliver a unified learning agenda and scorecard that ties investment to revenue, share, and ROI across the distributor network and key national accounts.Success in this role will be tied to not only eCommerce performance, but developing a digital roadmap, training, education, and resources that enables Proximo to succeed in an ever-changing digital world.Role &amp; ResponsibilitiesStrategy &amp; Planning<ul><li>Own the eCommerce growth strategy within Sales; translate annual commercial objectives into account-level digital plans and JBPs.</li><li>Build the roadmap for marketplace and retailer.com acceleration, including digital shelf standards, retail media activation, and test-and-learn campaigns.</li></ul>Commercial &amp; Digital Shelf Execution (B2C)<ul><li>Drive performance on DoorDash, UberEats, Instacart, Grubhub, GoPuff, and retailer.com (Walmart, Sam’s, Kroger, Albertsons, Total Wine, ABC, etc.): promo calendars, search/on-site placements, optimized creative, taxonomy, and conversion.</li><li>Negotiate and secure visibility with retailer digital teams; connect media to trade mechanics to deliver weekly sales and ROI goals.</li></ul>Distributor &amp; B2B eCommerce<ul><li>Lead eRNDC, Breakthru Now, SG Proof, Provi, (and other distributor) eCommerce relationships; co-plan digital initiatives; manage execution with distributor’s digital teams.</li><li>Expand adoption and performance on eRNDC, SG Proof, Provi, BreakthruNow; coordinate with state leads on compliance, assortment, deals/promotions, incentives, and activation.</li></ul>Marketing &amp; Media Collaboration<ul><li>Partner with Brand, Commerce Media, and agencies (e.g., Havas) to deploy conversion-oriented creative and retail media aligned to priority digital accounts.</li><li>Align on learning agendas, ROI analysis, and content/creative opportunities; ensure asset readiness meets retailer standards.</li></ul>Forecasting, Budgeting &amp; Measurement<ul><li>Co-own eCommerce programming budgets with Finance and Marketing; pace and optimize spend to targets.</li><li>Publish a unified eComm scorecard: share of sales, conversion, GMV/NSV, ROAS, programming recaps, and distributor co-funding.</li></ul>Team Leadership &amp; Ways of Working<ul><li>Lead a small, high-impact team (Sales eComm + eComm Marketing partner) + partner with state &amp; account sales leads &amp; distributor digital teams</li><li>Establish quarterly business reviews with distributors; codify best practices, playbooks, and training for field teams.</li></ul>Key Competencies<ul><li>Commercial &amp; RTM Acumen: Understands three-tier dynamics and distributor/retailer economics; turns trade levers and retail media into revenue &amp; share impact aligned to strategic goals.</li><li>Digital Shelf Mastery: Assortment, content/syndication, search/placements, ratings/reviews; meets retailer standards &amp; understands impact on retailer/marketplace algorithms.</li><li>Retail Media Fluency: Connects networks, audiences, creative, and data to point-of-sale outcomes across marketplaces and retailer.com.</li><li>Analytical: Synthesizes complex data into clear insights &amp; action items; pairs intuition with evidence.</li><li>Planning &amp; Organizing: Converts commercial strategy to roadmaps/JBPs best-suited to each account (B2C) and distributor (B2B); sets KPIs; allocates resources; drives execution.</li><li>Business Acumen: Understands category, competition, and account economics; aligns to profitability and strategy. Aligns with strategic goals.</li><li>Problem Solving: Finds root causes fast; generates options; manages ambiguity and tough conversations. Works well in cross-functional settings and uses reason when dealing with emotional topics.</li><li>Relationship Leadership: Leads best-in-class relationships. Influences buyers, distributors, and cross-functional partners; secures visibility, opportunities, co-funding, etc.</li><li>Program/Change Leadership: Builds and scales playbooks; drives adoption across Sales, Marketing, and distributor teams; improves digital operating models and ways of working.</li><li>Ownership &amp; Bias to Action: Operates with urgency against weekly sales realities; holds self and partners accountable to outcomes; escalates and unblocks decisively.</li><li>Communication &amp; Storytelling: Executive-ready communicator who translates complex performance into clear insights, decisions, and next steps for senior leaders and field teams.</li></ul>Key Relationships<ul><li>Internal: National Accounts Sales; State Leads; Commercial Planning; Brand; Commerce Media &amp; Agency; Trade Marketing; Finance; Legal.</li><li>External: Distributor eCommerce teams; Retailer digital teams; Marketplace partners; Retail media networks; Emerging eCommerce platforms.</li></ul>Knowledge and Experience<ul><li>8–12+ years in eCommerce, digital retail, or commercial roles; beverage-alcohol or three-tier experience strongly preferred.</li><li>Demonstrated success growing revenue/share on marketplaces and retailer.com and scaling programs with distributors (eRNDC/SG Proof/Provi).</li><li>Proven track record leading sales relationships and developing opportunities based on digital category, retail media, and analytics driven story-telling.</li><li>Hands-on mastery of digital shelf standards and syndication and familiarity with retail media planning &amp; optimization.</li><li>Advanced analytical skills (Excel, Tableau/Power BI, Nielsen); clear communicator with executive-ready storytelling.</li><li>People leadership: building small, high-performing teams; running JBPs and QBRs.</li><li>Bachelor’s degree required; or equivalent commercial depth a plus.</li></ul>The salary range for this role is a base salary of $150,000 - $195,000 along with an annual bonus, 401K match, and medical and wellness benefits. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience and skill set against internal peers and against the scope and responsibilities of the position.Proximo is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, national origin, citizenship status, age, genetic information, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law.

Proximo Spirits

Senior Director of eCommerce

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard Medical School?Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.About the Department:The Harvard MIT Division of Health Sciences and Technology (HST) is one of the world’s leading 
collaborations at the crossroads of medicine, science, and engineering. Bringing 
together Harvard Medical School (HMS), the Massachusetts Institute of Technology (MIT), and Boston’s renowned teaching hospitals, HST educates exceptional students, advances biomedical 
knowledge, and shapes leaders who are redefining human health. Job Description We are seeking an accomplished physician scientist and academic leader to serve as HMS Co Director of HST. In this highly visible role, you will partner with the MIT Co Director to guide the strategic and day to day direction of a unique joint program that trains the next generation of physician scientists, physician engineers and innovators.This position offers the opportunity to shape the future of medical education at the intersection 
of science, engineering, and medicine, while mentoring and inspiring some of the most talented 
MD and PhD students in the world. It provides a unique platform to lead and collaborate across 
two premier institutions, building bridges that drive discovery and innovation, and to represent 
HST to external partners and stakeholders in ways that strengthen and expand its impact.Reporting to the Dean of Medical Education and responsible to several governing bodies, the 
role is ideal for a physician scientist who thrives at the intersection of medicine, science, and engineering, is energized by teaching and mentoring exceptional students, and enjoys collaborative leadership across world class institutions. It is well suited for someone who wants to influence the future of health and biomedical innovation while continuing to advance their own academic contributions.This is a parttime (17.5 hours/week), benefits eligible leadership role based at Harvard Medical 
School, with close collaboration across MIT and Boston’s hospitals.&nbsp; Part-Time or Full-Time designation will be dependent on whether there will be additional effort at an HMS affiliate.Key Responsibilities:<ul><li>Lead curriculum design, delivery, and review for HST MD students.</li><li>Recruit, support, and evaluate HST teaching faculty and teaching assistants.</li><li>Oversee HMS HST faculty involved in admissions, advising, and student support.</li><li>Mentor HST MD students and assess student performance, behavior, and professionalism.</li><li>Collaborate with the MIT Co Director to manage faculty recruitment, program 
administration, and staff supervision.</li><li>Serve as Advisory Dean of the Irving London Society, fostering community and 
supporting student well-being.</li><li>Contribute to fundraising, budget development, and long-term&nbsp;strategic planning.</li><li>Represent HST at HMS, MIT, and University wide committees and leadership meetings.</li><li>Teach on an ad hoc basis within HST courses at HMS and MIT.</li></ul> Qualifications Basic Qualifications: <ul><li>MD or MD-PhD.</li><li>10+ years’ administrative, managerial, and budgetary experience in complex, matrixed organizations.</li><li>Qualifications for an appointment as Professor or Associate Professor at Harvard Medical School, commensurate with academic accomplishments.</li></ul>Additional Qualifications and Skills: <ul><li>Established record as a physician-scientist, with demonstrated excellence in teaching, mentoring, and research.</li><li>Proven administrative leadership experience; ability to navigate complex organizations.</li><li>Familiarity with the HST program and its mission is strongly preferred.</li></ul> Additional Information Cover letters are strongly encouraged as part of the application process.<ul><li>Term:&nbsp;This is a 5-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.&nbsp;</li><li>Standard Hours/Schedule: Part-time schedule | 17.5 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information:&nbsp;Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.</li><li>Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.</li><li>Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! <a href="https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e" target="_blank">https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e</a></li></ul>Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 063. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

428 Leadership / Executive Board Jobs