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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending, and co-brand cards. Within Small Business Marketing, the Small Business Prospect Marketing Team creates best-in-class, integrated prospect experiences to acquire new Cardmembers and accelerate US SME growth.The Senior Manager, Marketing, Performance &amp; Forecasting will own core performance and forecasting management processes, guide marketing investment decisions, and influence acquisition strategy across the Prospect Marketing organization. This individual will play a critical role in shaping how the business measures success, aligns on strategic priorities, and drives growth, while also managing and developing one analyst. The ideal candidate brings strong executive presence, strategic and analytical thinking, and the ability to drive clarity across a complex, fast-moving organization.<ul><li>Own and evolve the monthly forecast (R&amp;O), annual Bottoms-Up Planning (BUP), and long-range planning processes, ensuring forecasting accuracy and alignment with strategic priorities.</li><li>Oversee the creation and enhancement of Excel-based tools, dashboards, and reporting templates that improve efficiency and accuracy.</li><li>Lead development of senior leadership presentations and monthly performance readouts, ensuring clarity and strategic relevance for senior audiences.</li><li>Partner closely with channel leads, Global Investment Optimization (GIO), analytics partners, and other stakeholders to assess marketing performance, forecast future performance and identify growth opportunities.</li><li>Proactively identify opportunities to improve forecasting accuracy, streamline reporting, and strengthen operational rigor across the organization.</li><li>Translate complex performance data into clear, compelling insights that guide marketing investment decisions and inform acquisition strategy.</li><li>Manage and develop one analyst, providing direction, clarity, and coaching.</li></ul>Minimum Qualifications<ul><li>4+ years of experience in analytics, strategy, marketing performance, financial planning, or similar fields.</li><li>High proficiency in Microsoft Excel.</li><li>Strong strategic thinking skills with proven ability to translate performance data into impactful insights and clear narratives.</li><li>Excellent communication skills at all levels of seniority, with ability to influence through effective storytelling.</li><li>Demonstrated leadership capabilities, with experience driving clarity, alignment, and prioritization across large groups of stakeholders.</li><li>Highly organized and comfortable managing multiple workstreams in a fast-paced environment.</li><li>Bachelor’s degree required</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Manager Marketing, Performance & Forecasting

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Global Supply ManagementGlobal Supply Management (GSM) is responsible for helping American Express maximize the purchasing power of over $11B annual third party spend. We provide strategic consultation to the business and provide end-to-end procurement services. We maximize the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM, together with our business partners, manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves in addition to revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring an optimal user experience for American Express colleagues and suppliers.How will you make an impact in this role?Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping Amex maximize its purchasing power with third parties, of which $1B is for the Customer Servicing &amp; Operations category. The Category Analyst role will help develop and grow relationships with business partners to understand objectives, key priorities, and opportunities. Additionally, this colleague will support the development of strategic, forward-thinking plans with multi-year value generating initiatives to enable business success. This is a global role assisting with all American Express customer segments across the Servicing &amp; Operations category.Responsibilities, at a High Level, Include:<ul><li>Partner with Servicing &amp; Operations Category Director and Managers to support and develop strong relationships with business partners to understand key business strategies, annual goals/objectives, and identify issues, economic challenges, and potential opportunities (e.g., influence requirements, advise business how to capture the most value from supplier relations); with a customer first mindset and strategy</li><li>Actively participate on cross-functional Servicing &amp; Operations initiatives to develop global category management plans to meet business and enterprise objectives, understand spend profiles, leverage benchmarking, and prepare business cases and presentations for business leaders</li><li>Partner business leaders and Source to Contract team to support development of sourcing strategies and plans, negotiate key deals and contracts and complete supplier assessments and selections through RFx activities.</li><li>Lead through strategic thinking, financial analytics, external marketplace focus and partnering closely with business units to influence and help drive key, strategic business decisions.</li><li>Bring external insights, innovative ideas, and an enterprise view on market trends, competitive landscape value generation and strategic sourcing opportunities.</li><li>Support the development of strategic, forward thinking global category plans with multi-year value generating sourcing initiatives to enable business success.</li><li>Support the development of category and sourcing strategies leveraging best practices around supplier and services based on both internal conditions and plans as well as industry trends. This includes but is not limited to price, scope, performance, and optimal sourcing approach.</li><li>Develop a category review cycle to refresh strategy and ensure alignment with business partners on a regular basis.</li><li>Analyze spend across businesses to leverage enterprise purchasing power, where applicable.</li><li>Function as a point of contact for business partners.</li><li>Ability to travel 10%.</li></ul>Minimum Qualifications<ul><li>2+ years of extensive, broad-based strategic sourcing, analytics, and/ or category management experience.</li><li>Analytical&nbsp;and problem-solving skills – results-driven mindset with the ability to synthesize data into actionable insights and strategic recommendations while balancing multiple priorities</li><li>Strategic thinker –&nbsp;strategic and creative thinker who likes to solve business and operational problems and identify clear action plans and drive resolution</li><li>Customer focus –&nbsp;customer-first mindset with knowledge of procurement/sourcing process</li><li>Strong collaborator&nbsp;–&nbsp;collaborative partner with strong cross-functional leadership and influence management skills with global experience</li><li>Excellent communicator&nbsp;–&nbsp;excellent oral and written communication skills with comfort presenting ideas to leaders at all levels</li><li>Comfort with white space&nbsp;– ability to navigate white space and bring structure</li><li>Adaptable&nbsp;–&nbsp;ability to manage day-to-day business priorities along with long-term strategic deliverables with a positive attitude and the flexibility to deal with ambiguity and rapid change</li><li>Bachelor’s degree required</li></ul>Preferred Qualifications<ul><li>Experience in Procurement, Servicing and Operations or related field a plus.</li><li>Financial acumen experience with standard accounting treatment.</li><li>Project management skills: to manage sourcing events, contract renewals, system/ process changes.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Procurement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Business The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp; About the Role The Director of Deposit Product Analytics will lead a global team of analytics professionals dedicated to driving growth and customer engagement across the American Express Consumer Banking portfolio. This role sits within the Consumer Banking organization and serves as a key advisor to senior leadership, providing data-driven insights that shape strategic decisions, enable primary customer relationships, and strengthen the overall banking business. Key Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Lead and develop a global team of 6+ analytics professionals, fostering a culture of collaboration, accountability, and innovation. •&nbsp;&nbsp;&nbsp;&nbsp;Deliver data-driven recommendations that inform product strategy, customer growth initiatives, and money movement optimization. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a strategic thought partner to the Banking leadership team, transforming complex data into clear, actionable strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Own the Rewards Checking scorecard, including forecasting, performance reporting, and key performance indicator tracking. •&nbsp;&nbsp;&nbsp;&nbsp;Lead the team through the AI transformation, embedding advanced analytical tools and automation to improve efficiency and insight generation. •&nbsp;&nbsp;&nbsp;&nbsp;Partner cross-functionally with Product Management, Marketing, Finance, Risk, and Technology teams to align analytics insights with business priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Support audits, operational activities, and issue management to ensure data integrity and compliance with internal standards. •&nbsp;&nbsp;&nbsp;&nbsp;Define priorities, manage project pipelines, and ensure high-quality, timely execution of analytical deliverables. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and refine frameworks for performance measurement, forecasting, and opportunity sizing. •&nbsp;&nbsp;&nbsp;&nbsp;Champion the use of data and analytics to influence key business decisions across the Consumer Banking portfolio. Who You Are You are a strategic, detail-oriented leader with a passion for data and a bias for action. You thrive on connecting insights to business outcomes and empowering teams to deliver measurable impact. You combine analytical rigor with business intuition and are skilled at influencing decisions across senior stakeholders. You are also an innovator — eager to explore how AI and emerging technologies can transform analytics and drive the future of Consumer Banking at American Express. Qualifications •&nbsp;&nbsp;&nbsp;&nbsp;7+ years of professional experience in analytics, data science, or related fields, ideally within financial services; deposits experience preferred. •&nbsp;&nbsp;&nbsp;&nbsp;3+ years of people leadership experience, managing and developing analytical talent. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in SQL and Tableau, with experience working with large, complex datasets. •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem-solving skills and the ability to translate data into actionable insights. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and storytelling abilities — able to distill technical findings into clear, &nbsp; &nbsp;business-relevant recommendations. •&nbsp;&nbsp;&nbsp;&nbsp;Proven success collaborating across teams in a fast-paced, matrixed environment. •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required; advanced degree in a quantitative or business field preferred (e.g., Statistics, Economics, Finance, or Data Science). Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director Deposit Product Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.You’ll be part of the Mobile Engineering team whose mission is to be essential in our customers’ digital lives by providing value, convenience, and delight wherever they are. You will be responsible for leading a team of mobile engineers building mobile applications that will be used by tens of millions of American Express Customers around the world.We’re&nbsp;looking for a Director, Software&nbsp;Engineering&nbsp;to lead the Mobile Platform team. Mobile Platform builds the foundational capabilities that enable product/feature teams to deliver high-quality experiences faster across the American Express App and Travel apps. Your primary customers are internal mobile feature teams—and you will be accountable for measurable improvements in developer productivity, delivery speed, and app quality.&nbsp;&nbsp;Mobile&nbsp;Platform Ownership&nbsp;&nbsp;<ul><li>CI/CD, build systems, and release engineering (end-to-end), including app store submission workflows</li><li>Monorepo&nbsp;strategy, developer workflows, dependency management, and code health automation&nbsp;&nbsp;</li><li>Automation &amp; quality systems: test frameworks, quality gates, performance regression detection, and reliability guardrails&nbsp;&nbsp;</li><li>AI developer tooling that accelerates engineering workflows with&nbsp;appropriate governance&nbsp;and security</li><li>Design system and shared UI components to increase reuse, consistency, accessibility, and compliance&nbsp;&nbsp;</li><li>Push notifications platform enablement: SDKs/abstractions and observability&nbsp;&nbsp;</li><li>Platform documentation improvements and updates&nbsp;&nbsp;</li><li>Platform engineering for analytics and experimentation.&nbsp; &nbsp;</li><li>Automating and managing remediation of vulnerabilities and other risk metrics.&nbsp;&nbsp;</li><li>Partnership with SRE and Ops to improve operability, monitoring, incident response, and release health&nbsp;&nbsp;</li></ul>Key Responsibilities:<ul><li>Own the Mobile Platform roadmap and execution, aligning platform investments to product priorities and feature-team outcomes.&nbsp;&nbsp;</li><li>Maintain scalable, well-documented architectures that reduce toil and increase feature-team autonomy.&nbsp;&nbsp;</li><li>Operate platform systems with strong engineering rigor: reliability, security, compliance, observability, and cost management.&nbsp;&nbsp;</li><li>Drive adoption through excellent developer experience: documentation, samples, enablement, and support models.&nbsp;&nbsp;</li><li>Define, instrument, and report a platform metrics scorecard that&nbsp;demonstrates&nbsp;productivity and quality improvements (baseline → target → outcomes).&nbsp;&nbsp;</li><li>Lead and grow a high-performing organization: hiring, mentoring, and career development.&nbsp;&nbsp;</li></ul>How Success is Measured (examples)&nbsp;&nbsp;<ul><li>Developer productivity: PR cycle time, CI queue/build times, test runtime and flake rate, developer satisfaction&nbsp;&nbsp;</li><li>Delivery health: release frequency, lead time for changes, change failure rate, hotfix/rollback rate&nbsp;&nbsp;</li><li>App quality: crash/ANR rates, performance regressions caught pre-release, key journey performance&nbsp;&nbsp;</li><li>Platform adoption: usage of platform pipelines, UI components, and notification SDKs; migration progress&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>8+ years building customer-facing software with high performance, availability, and scalability; mobile app development experience strongly preferred&nbsp;&nbsp;</li><li>Experience leading teams delivering internal platforms (CI/CD, build/release engineering, developer tooling, automation, shared&nbsp;component&nbsp;libraries)&nbsp;&nbsp;</li><li>Strong people leadership: coaching, mentoring, organizational design, and talent development&nbsp;&nbsp;</li><li>Demonstrated ability to define metrics and communicate impact to stakeholders and executives&nbsp;&nbsp;</li><li>Experience in Agile/Scrum or similar delivery methodologies&nbsp;&nbsp;</li><li>BS in Computer Science/Engineering or equivalent practical experience&nbsp;&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Engineering Director - Mobile Platform Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Role Description:The 1LOD Financial Crime Risks and Controls Team within Global Servicing is looking to recruit a Manager/Senior Manager – Financial Crimes Analytics. This role will be responsible for leveraging analytics to identify emerging risk in our portfolio related to financial crimes leading to creation processes and strategies for effective management of financial crimes.Key Responsibilities<ul><li>Manage financial crime risk data analytics to support the transformation as well as BAU risk management strategy</li><li>Build a consistent set of toolkit to monitor and measure overall health of financial crime program across customer lifecycle</li><li>Engage key stakeholders including Technologies, Capabilities, Servicing and Business teams to ensure alignment, understanding and support for managing the processes to service and resolve FC concern cases.</li><li>Partner with 1LOD teams to build financial crimes business monitoring program</li></ul>Minimum Qualifications<ul><li>3+ years of experience in risk management or analytics</li><li>Ability to provide structure in ambiguity, excel in a dynamic and complex environment, and deliver under tight deadlines</li><li>Proven track record in delivering high quality analytical results and initiative.</li><li>Strong ability to influence partners and stakeholders</li><li>Excellent critical thinking and attention to detail</li><li>Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities</li><li>Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Financial Crimes Data Analytics and Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Philadelphia International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:30AM – 9:00PM MON-SUN. Hours are subject to change due to business need.Qualifications: A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $25.50 to $26.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - PHL

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.Colleague must reside in Fresno, CA or Bakersfield, CA or Madera, CAJob Responsibilities:&nbsp;<ul><li>Planning (10 – 20% of time)&nbsp;</li><li>Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;&nbsp;</li><li>Relationship management (10 – 20% of time)&nbsp;&nbsp;</li><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;</li><li>Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;&nbsp;</li><li>Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients&nbsp;</li><li>Client solution (20 – 30% of time)&nbsp;</li><li>Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;&nbsp;</li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;&nbsp;</li><li>Negotiate and close (20 – 30% of time)&nbsp;</li><li>Seek opportunities to up-sell and cross-sell commensurate with the needs of the client&nbsp;</li><li>Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;&nbsp;</li><li>Compliance (100% of time)&nbsp;</li><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;</li></ul>Knowledge, Skills, Attributes, and Experience:&nbsp;Knowledge and Skills&nbsp;&nbsp;<ul><li>Relationship management&nbsp;&nbsp;</li><li>Strong customer relationship building skills to follow through and motivate clients to act&nbsp;&nbsp;</li><li>Consultative selling&nbsp;&nbsp;</li><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;&nbsp;</li><li>Closing&nbsp;&nbsp;</li><li>Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;&nbsp;</li><li>Influence &amp; persuasion&nbsp;&nbsp;</li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;&nbsp;</li><li>Demonstrating value&nbsp;&nbsp;</li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;</li><li>Results focus&nbsp;&nbsp;</li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;&nbsp;</li><li>Market, industry, &amp; product knowledge&nbsp;&nbsp;</li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;</li></ul>Attributes&nbsp;&nbsp;<ul><li>High learning agility&nbsp;&nbsp;</li><li>Intellectually curious&nbsp;&nbsp;</li><li>Collaborative and growth mindset&nbsp;&nbsp;</li><li>Personal accountability&nbsp;&nbsp;</li><li>Compliance focused&nbsp;&nbsp;</li></ul>Experience&nbsp;&nbsp;<ul><li>Bachelor's degree preferred&nbsp;&nbsp;</li><li>Excellent sales experience, 3 - 5 years minimum&nbsp;&nbsp;</li><li>Experience partnering with clients across various markets / industries&nbsp;&nbsp;</li><li>Experience in a highly-regulated industry&nbsp;</li></ul>Salary Range: $69,750.00 to $128,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Account Development

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Harvard Business School (HBS)&nbsp;IT&nbsp;is a nimble, innovative, strategic partner who crafts,&nbsp;delivers&nbsp;and supports pioneering technology&nbsp;solutions&nbsp;that connect,&nbsp;enable&nbsp;and inspire the HBS community to educate&nbsp;leaders&nbsp;who&nbsp;make a difference in the world. Visit our website for more information:&nbsp; &nbsp;<a href="http://www.hbs.edu/information-technology/about-us" target="_blank">http://www.hbs.edu/information-technology/about-us</a>&nbsp;&nbsp;&nbsp; Job Description Are you excited by the idea of joining a world-class organization at the intersection of higher education and technology? Are you drawn to using technology to meet business goals and solve problems? Can you see yourself working on a cross-functional team to brainstorm technology solutions and implement them? If so, consider joining our team!&nbsp;IT&nbsp;Project Managers provide key leadership to our technology projects in support of HBS’s mission to educate leaders who make a difference in the world.  &nbsp;The Senior IT Project Manager will&nbsp;be responsible for&nbsp;leading cross-functional project&nbsp;teams in the planning, execution, and&nbsp;delivery of&nbsp;technology&nbsp;efforts&nbsp;that enhance the teaching and learning experience at HBS. Responsible for the successful completion of these projects, they are an exceptional relationship manager and problem solver working in close collaboration with project teams to ensure project goals are met on time and on budget. The Senior IT Project Manager&nbsp;demonstrates&nbsp;advanced understanding&nbsp;of project management processes&nbsp;and applies them&nbsp;expertly and consistently to achieve&nbsp;successful execution of IT projects. &nbsp;The ideal candidate will be an&nbsp;energetic,&nbsp;technology-comfortable&nbsp;project leader who&nbsp;thrives in collaborative environments but also&nbsp;demonstrates&nbsp;initiative and&nbsp;independence. They&nbsp;bring a proactive, solution-focused mindset to&nbsp;navigate complex challenges&nbsp;and&nbsp;maintain&nbsp;a positive, “can do”&nbsp;approach.&nbsp;They have&nbsp;exceptional&nbsp;communication skills, both written and verbal, and can&nbsp;confidently lead&nbsp;discussions in&nbsp;conference rooms&nbsp;and virtual meetings, building&nbsp;trust and fostering&nbsp;alignment&nbsp;among technical&nbsp;and non-technical stakeholders.  &nbsp;Job-Specific Responsibilities: <ul><li>Lead and successfully deliver multiple&nbsp;concurrent&nbsp;projects of varying complexity,&nbsp;size, and impact, delivering maximum value to stakeholders&nbsp;</li><li>Manage multiple HBS partner, vendor, and IT relationships; develop deep relationships through trusting interactions&nbsp;</li><li>Lead projects&nbsp;independently&nbsp;from ideation through delivery and from transition to service operation with the ability to&nbsp;clearly&nbsp;and effectively&nbsp;scope and define work efforts&nbsp;</li><li>Estimate projects using multiple techniques to arrive at realistic schedules; clearly highlight methods used and assumptions made when communicating estimates&nbsp;&nbsp;</li><li>Maintain a deep understanding of the scope of work and manage the project schedule; articulate how decisions may&nbsp;impact&nbsp;the schedule, budget, and/or scope accordingly&nbsp;&nbsp;</li><li>Actively&nbsp;identify&nbsp;and manage project risks, issues, and decisions; navigate a complex&nbsp;matrixed&nbsp;organization&nbsp;to&nbsp;facilitate&nbsp;the resolution of these challenges&nbsp;&nbsp;</li><li>Consistently manage and deliver project results predictably: on time,&nbsp;within&nbsp;budget, and on quality&nbsp;&nbsp;</li><li>Provide consistent,&nbsp;timely, and well-crafted project progress status reporting and communications&nbsp;&nbsp;</li><li>Build trust and collaboration by being present on-site and&nbsp;taking initiative&nbsp;to&nbsp;engage&nbsp;directly with colleagues, stakeholders,&nbsp;and various constituents&nbsp;&nbsp;</li><li>Complete other responsibilities as assigned&nbsp;&nbsp;</li></ul>Working Conditions:<ul><li>Additional&nbsp;support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be&nbsp;required&nbsp;&nbsp;&nbsp;</li></ul> Qualifications Basic Qualifications: <ul><li>Minimum of five years’ post-secondary education or relevant work experience</li></ul>Additional Qualifications and Skills: The following are preferred:<ul><li>Knowledge of&nbsp;IT Infrastructure Library (ITIL) and IT Service Management (ITSM) &nbsp;</li><li>Experience in using two or more project methodologies to deliver projects (i.e.&nbsp;Agile, Lean, Waterfall, etc.) to deliver successful outcomes&nbsp;</li><li>Experience managing in vendor and 3rd party partners&nbsp;</li><li>Experience leading project retrospectives and benefits analyses to drive organizational learning and improve future practices&nbsp;</li><li>Effective at problem solving with a proactive solution-focused&nbsp;approach&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li><li>Displays adaptability, flexibility and resilience while&nbsp;maintaining&nbsp;grace and tact under pressure&nbsp;</li><li>Maintains a positive outlook and "can-do" attitude with a respectful and approachable style&nbsp;</li><li>Background in&nbsp;higher-education&nbsp;and/or experience working in a managed product technology environment &nbsp;</li></ul>Certificates and Licenses:The following is preferred:&nbsp;<ul><li>PMI or Agile certifications&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): $115,000 - $120,000, salary commensurate with experience</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information: </li><li>This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday - Friday. Specific hours and days onsite will be&nbsp;determined&nbsp;by business needs and are subject to change with&nbsp;appropriate advanced&nbsp;notice.&nbsp;</li><li>We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.&nbsp;</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Harvard University FAS Human Resources

Senior IT Project Manager

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Wyss Institute at Harvard University?The Wyss Institute’s mission is to transform healthcare and the environment by emulating the way nature builds. We harness the imagination of academia and the focus of industry to translate ground-breaking technologies into commercial products that solve big problems. We support research that universities, companies, and venture capital firms don’t fund because they view it as too risky.&nbsp; We prefer to use the word “challenging,” and we love challenges. For more information&nbsp;<a href="https://wyss.harvard.edu/technologies/" target="_blank">discover our technologies</a>,&nbsp;<a href="https://wyss.harvard.edu/news/" target="_blank">catch up on our recent news</a>, <a href="https://wyss.harvard.edu/multimedia/" target="_blank">or watch our latest videos</a>. Job Description About You:&nbsp;You are a collaborative, impact-focused problem solver who wants to be part of a dynamic team dedicated to creating and commercializing novel approaches to global challenges in healthcare and sustainability. You want the opportunity to innovate and apply your knowledge to tackle projects in a fast past-paced, entrepreneurial environment. You enjoy working with highly motivated, diverse teams and leveraging your expertise to create innovations that can change the world.About the Role:&nbsp;Reporting to the COO &amp; Technology Translation Director, you will design and deliver engaging, high-impact events that highlight the Institutes' research, innovation and collaborative culture. You will manage the full lifecycle of Institute events, from strategic planning and budgeting to marketing logistics and executionWhat You'll Do:&nbsp;<ul><li>Manage and executes Wyss Institute Events. Oversees all event-related details including schedule planning, accommodations, on-site staffing, travel, transportation, parking, registration, catering, audio-visual and other technical requirements associated with Institute events.</li><li>Collaborates with the Wyss Executive team, researchers, faculty and the wider Wyss community to develop the long-term vision of Wyss Institute events, bringing innovation and efficiency to events as well as new initiatives.</li><li>Formulates an academic year calendar of events ensuring that it supports the overall mission of promoting current research endeavors and strategic engagement initiatives. Provides executive leadership with event feedback and identifies areas of improvement.</li><li>Creates and adheres to event budgets and timelines; collaborates with the Finance team to track and analyze spending in order to create budgetary forecasts.</li><li>Researches and negotiates with hotels, airlines, and other vendors for discounting rates while adhering to Harvard University's financial travel and sponsored research policies; manages material contracts and agreements with vendors.</li><li>Develops marketing strategies and communications to promote Institute events and ensures event material are updated. Promotes and publicizes events through email, printed mailings, posters, and/or other appropriate venues.</li><li>Contributes to enhancing the work culture by participating in cross-functional teams to brainstorm ideas and assist with execution</li></ul> Qualifications What You'll Need:<ul><li>Bachelors degree required in Communications, Social Sciences or related field. A minimum of 5 years of experience in planning, managing and executing events required .&nbsp;</li></ul>Desirable Skills:&nbsp;<ul><li>Experience in an academic setting working with multiple stakeholders preferred.</li><li>Strong organizational skills, creativity, motivation and oral and written skills are required.</li><li>Ability to plan and manage multiple projects with various stakeholders simultaneously is a must.</li><li>Ability to perform independently as well as to collaborate with others is critical.</li><li>Ability to provide superior client service to all levels of the organization with diplomacy, tack, and confidence is required.&nbsp;</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education.&nbsp;</li></ul>Why you’ll like working with us: At the Wyss Institute, you’re a member of a supportive, dynamic community that is united by its shared goal of changing the world through groundbreaking technology development and commercialization. We encourage your professional growth and development through mentorship and tuition reimbursement to support continued learning, and more. We also support your physical, financial, and mental well-being through generous time off benefits, gym reimbursements, and other programs offered through Harvard. Our facility is located in a new, state-of-the-art life sciences building in the lively Fenway neighborhood, where you have access to multiple amenities including a roof top terrace with stunning views of Boston and proximity to numerous restaurants and cultural attractions.&nbsp; We value an inclusive and diverse workforce, and believe that our differences enrich the work environment for all.Not ready to apply? Join our talent community by clicking this <a href="https://us.smrtr.io/4tgM_" target="_blank">link here</a>.&nbsp;#LI-DH1Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

Events Manager

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="https://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>. Job Description As an integral member of the HGSE Academic Programs and Student Services team, the Director of Career Services plays a key leadership role in creating, implementing, and assessing professional development and career services for master’s and doctoral students in education. The Career Services team’s mission is to help HGSE students thrive during their programs and successfully prepare for meaningful, impactful careers in the field of education. 
Job-Specific Responsibilities: The Director leads and oversees the Career Services team, which focuses on career exploration, professional development, and job search and advancement services for our 1,000+ HGSE master’s and doctoral students. In addition to managing staff, the Director oversees strategic planning, budgeting, and key initiatives directed toward supporting students’ career readiness and fostering connections among students, HGSE faculty, and employers. Specific responsibilities include:Strategic Planning<ul><li>Develop and implement a comprehensive strategy for career development services that supports the diverse career pathways of HGSE master’s and doctoral students across education sectors</li><li>Design a data-informed approach to define success metrics for student career engagement and outcomes, establishing measurement criteria and evaluating progress to drive continuous improvement</li><li>Provide high-level oversight of the HGSE Career Services and related web presence in collaboration with the HGSE Communications and Engagement Office</li><li>Create scalable career resources, programs, and coaching services that address early-, mid-, and senior-level career trajectories in education and related fields</li><li>Build and strengthen relationships with employers and organizations across P–20 education, nonprofits, government, edtech, and other relevant sectors to expand opportunity pipelines for HGSE students</li><li>Identify and implement strategies for ongoing faculty engagement in students’ career development and in advancing the goals and mission of Academic Programs &amp; Student Services and HGSE</li><li>Partner with the Career Services team to ensure all services, opportunities, and initiatives are inclusive, values-driven engagement that highlight impact, and connect graduates to employers, alumni, and to the School’s mission.&nbsp;</li><li>Monitor education workforce and labor market trends to inform career advising, program development, and employer partnerships</li><li>Represent HGSE on School- and University-wide committees related to career services and student professional development</li></ul>Team Management 
&nbsp;<ul><li>Evaluate existing strategies, procedures, and processes to ensure maximum coordination, synergy, and efficiency across Career Services team members</li><li>Convene direct reports and team members on a regular basis to ensure cohesion, transparent communication, and collaborative decision-making</li><li>Model inclusive leadership in team meetings, hiring, and performance management</li><li>Serve as a resource to all direct reports, stepping in as needed to provide additional support and/or coverage</li></ul>Resource Management 
&nbsp;<ul><li>Oversee Career Services budgets, working with team members to ensure expenses and projections are accurate and within financial allocations</li><li>Provide guidance and advocacy about resource allocation to ensure high-quality development and delivery of career services and programming</li></ul> 
Working Conditions: <ul><li>Work is performed in an office setting</li><li>HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there.</li></ul> 
Physical Requirements: <ul><li>Sitting using near vision use for reading and computer use for extended periods of time</li><li>Lifting (approximately 20 to 30 pounds), bending, and other physical exertion</li></ul> Qualifications Basic QualificationsB.A./B.S. required; minimum 8 years of progressively responsible experience managing and leading a complex organization or program; experience leading and managing staff; experience managing budgets. Previous experience in career coaching and/or workforce development.&nbsp;Any candidate wishing to be considered must supply a cover letter in addition to a resume.&nbsp; Please upload as one document.Additional Qualifications 
Advanced degree in education or a management-related field preferred. Prior work in higher education and graduate school settings strongly preferred. Demonstrated strategic planning skills and experience. Demonstrated ability to build productive relationships with diverse stakeholders, including faculty, staff, students, and external partners, along with a strong commitment to inclusive, value-driven, and impact-oriented engagement. Effective team-building skills and experience motivating, supervising, and supporting staff to achieve organizational goals. Excellent oral and written communication skills. Strong organizational, analytical, and management skills. High level of attention to detail and the ability to set direction for outstanding service across multiple functions. Experience/knowledge with Symplicity. Willingness to provide ground-level support as needed, including at night and/or on weekends during busy periods. Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): $130,000 - 133,000&nbsp;commensurate with experience</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity and&nbsp;Education</li></ul>Work Format DetailsThis position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on <a href="https://harvie.harvard.edu/sites/g/files/omnuum12046/files/humanresources/files/employment_outside_ma_policy.pdf" target="_blank">Employment Outside of Massachusetts</a>. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum12476/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

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