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<h4>Description</h4>As a Senior Business Analyst, you will join a team of passionate Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad.<h4>The Expertise and Skills</h4><ul><li>Education </li><li>BS or BA Required </li><li>Experience: </li><li>5 – 7 years of Business Analysis experience required </li><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li><li>The ability to critically analyze sophisticated business requirements/product issues </li><li>Demonstrable understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories </li><li>Ability to function at a high level in an exciting Agile work environment </li><li>Deep technical skills and an ability to apply them in an analytical process </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure </li><li>Advanced skills in MS Word, MS Excel, and MS Access </li></ul><h4>The Value You Deliver</h4><ul><li>Partner with the Scrum Leader/Squad Leader to understand the goals and the work for each sprint </li><li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities </li><li>Perform root cause analysis when issues arise before and after code migrations </li><li>Assist with training, mentoring and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad </li></ul>

Fidelity TalentSource

Business Analyst

As a Senior Business Analyst, you will join a team of passionate Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad. <h3>The Expertise and Skills</h3> <ul> <li>Education </li><li>BS or BA Required </li><li>Experience: </li><li>5 – 7 years of Business Analysis experience required </li><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li><li>The ability to critically analyze sophisticated business requirements/product issues </li><li>Demonstrable understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories </li><li>Ability to function at a high level in an exciting Agile work environment </li><li>Deep technical skills and an ability to apply them in an analytical process </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure </li><li>Advanced skills in MS Word, MS Excel, and MS Access </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Partner with the Scrum Leader/Squad Leader to understand the goals and the work for each sprint </li><li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities </li><li>Perform root cause analysis when issues arise before and after code migrations </li><li>Assist with training, mentoring and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad </li></ul>

<h4>Description</h4>Job Description: Senior Software/Cloud Engineer (Cybersecurity Engineering) The role of the Senior Software/Cloud Engineer is to implement and support internally developed system(s), API(s), vendor supported encryption and key management software, and related services to protect critical Enterprise Data. This role offers exposure to industry leading Cryptographic processes &amp; practices, hands-on exposure to Hardware Security Modules, and API driven Key Management as a Service (KMaaS v2) solution in addition to leading systems monitoring tools &amp; technologies. The Team Fidelity Enterprise Technology’s Software Engineering Domain supports the Enterprise Cybersecurity (ECS) Key Management &amp; Encryption (KME) team that is tasked with the lifecycle management of encryption keys. This Senior Cloud Engineer role supports Key Management &amp; Encryption (KME) as part of the ECS Data Security &amp; Detection Tribe that is responsible for implementing &amp; managing best-in-class Cybersecurity engineering solutions to protect Fidelity Systems &amp; Data. This role offers tremendous opportunity for exposure to industry leading Cryptographic processes &amp; practices, exposure to Hardware Security Modules, API driven Key Management as a Service (KMaaS v2) solution, and other leading systems monitoring tools &amp; technologies for Data Protection. The Expertise You Have <ul><li>Bachelor's degree in computer science or equivalent technology discipline </li><li>8-10 years of experience in a distributed IT Engineering and/or support function </li><li>8-10 years of experience with implementing and supporting APIs, Key Management &amp; Encryption products, and solutions. </li><li>6+ years of experience with cloud computing (setup, migration, management etc.,) </li><li>6+ years of experience with systems and application engineering involving OS hardening, setting up and managing logging and monitoring capabilities for enterprise systems. </li></ul>The Skills You Bring<ul><li>Strong working knowledge of OS (Linux and Windows) from security point of view (configuration, hardening etc.). </li><li>Knowledge of deploying and managing APIs, and automation/scripting (JAVA, Python/Bash, PowerShell etc.). </li><li>Experience with on-prem and/or cloud based key management solutions like AWS KMS, Azure Key Vault etc. is highly desired </li><li>Very good verbal and written communication skills. </li><li>Good system analysis and problem-solving skills. </li><li>Understanding of Agile methodology and ability to work in a fast-paced Enterprise environment is desired. </li></ul>The Value You Deliver<ul><li>You will be responsible for Engineering activities that involve Key Management &amp; Encryption environment by working with Business Unit application teams and internal customers. </li><li>You will use well established Enterprise standards, processes, and procedures to ensure Engineering activities are delivered in a timely fashion with high quality of work product. </li><li>Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance </li><li>Contributing to all phases of the development lifecycle </li></ul>The Team This is an opportunity for a highly motivated Senior Software/Cloud Engineer to join the team in Cloud and Platform Engineering (CAPE) who are responsible for enabling the next generation cloud applications and platforms across Fidelity. You will work in a diverse, open and transparent culture using innovative solutions with the latest cloud native technologies and leading-edge engineering practices. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Senior Cloud/Software Engineer

Job Description: Senior Software/Cloud Engineer (Cybersecurity Engineering) The role of the Senior Software/Cloud Engineer is to implement and support internally developed system(s), API(s), vendor supported encryption and key management software, and related services to protect critical Enterprise Data. This role offers exposure to industry leading Cryptographic processes &amp; practices, hands-on exposure to Hardware Security Modules, and API driven Key Management as a Service (KMaaS v2) solution in addition to leading systems monitoring tools &amp; technologies. The Team Fidelity Enterprise Technology’s Software Engineering Domain supports the Enterprise Cybersecurity (ECS) Key Management &amp; Encryption (KME) team that is tasked with the lifecycle management of encryption keys. This Senior Cloud Engineer role supports Key Management &amp; Encryption (KME) as part of the ECS Data Security &amp; Detection Tribe that is responsible for implementing &amp; managing best-in-class Cybersecurity engineering solutions to protect Fidelity Systems &amp; Data. This role offers tremendous opportunity for exposure to industry leading Cryptographic processes &amp; practices, exposure to Hardware Security Modules, API driven Key Management as a Service (KMaaS v2) solution, and other leading systems monitoring tools &amp; technologies for Data Protection. The Expertise You Have <ul> <li>Bachelor's degree in computer science or equivalent technology discipline </li><li>8-10 years of experience in a distributed IT Engineering and/or support function </li><li>8-10 years of experience with implementing and supporting APIs, Key Management &amp; Encryption products, and solutions. </li><li>6+ years of experience with cloud computing (setup, migration, management etc.,) </li><li>6+ years of experience with systems and application engineering involving OS hardening, setting up and managing logging and monitoring capabilities for enterprise systems. </li></ul> The Skills You Bring <ul> <li>Strong working knowledge of OS (Linux and Windows) from security point of view (configuration, hardening etc.). </li><li>Knowledge of deploying and managing APIs, and automation/scripting (JAVA, Python/Bash, PowerShell etc.). </li><li>Experience with on-prem and/or cloud based key management solutions like AWS KMS, Azure Key Vault etc. is highly desired </li><li>Very good verbal and written communication skills. </li><li>Good system analysis and problem-solving skills. </li><li>Understanding of Agile methodology and ability to work in a fast-paced Enterprise environment is desired. </li></ul> The Value You Deliver <ul> <li>You will be responsible for Engineering activities that involve Key Management &amp; Encryption environment by working with Business Unit application teams and internal customers. </li><li>You will use well established Enterprise standards, processes, and procedures to ensure Engineering activities are delivered in a timely fashion with high quality of work product. </li><li>Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance </li><li>Contributing to all phases of the development lifecycle </li></ul> The Team This is an opportunity for a highly motivated Senior Software/Cloud Engineer to join the team in Cloud and Platform Engineering (CAPE) who are responsible for enabling the next generation cloud applications and platforms across Fidelity. You will work in a diverse, open and transparent culture using innovative solutions with the latest cloud native technologies and leading-edge engineering practices. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

<h4>Description</h4><h4>Portfolio Accounting Analyst</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Portfolio Accounting Analyst to work in Durham, NC.The hourly pay rate for this position is $25 per hour.The mission of the Investment Operations organization is helping people, help people. We are seeking a detail-oriented, computer-savvy, and collaborative individual to join our Portfolio Accounting team as an Analyst. Our team is responsible for portfolio accounting, audit support, investment reporting and financial reporting for Fidelity Charitable’s managed accounts. In this role, you will support the accurate and timely reconciliation, recording, and reporting of investment portfolio transactions across multiple systems. You will work closely with internal teams to ensure data integrity and operational efficiency while gaining foundational experience in financial operations. The ideal candidate thrives in a fast-pacedenvironment, demonstrates strong analytical skills, and is eager to grow within a team-oriented environment.You will be focused primarily on reconciling positions and transactions in investment portfolios held at third-party custodians.<ul><li>Research and resolve position-level discrepancies between accounting system and custodial data </li><li>Update positions/transactions data in portfolio accounting system, as needed </li><li>Researching and identifying contributions into managed accounts </li><li>Creation of XTRAC items to communicate money movement in/out of managed accounts internally </li><li>Review accuracy of transactional records daily, including researching drivers of activity using custodial systems </li><li>Analyze balances and security details between internal systems, facilitating updates as needed </li><li>Identify and recommend operational improvements </li><li>Participate in team meetings, training, and cross-functional initiatives to enhance knowledge and contribute to team goals </li><li>Escalate risk-related concerns and documentation issues promptly </li></ul><h4>The Expertise and Skills We are Looking For:</h4><ul><li>Bachelor’s degree in accounting, finance, business or equivalent experience </li><li>2+ years of experience in portfolio accounting and/or position reconciliation in the finance industry </li><li>Strong organizational, planning and time management skills </li><li>Strong and effective verbal and written communication skills and good interpersonal skills </li><li>Experience documenting and improving processes and procedures </li><li>Sophisticated Excel skills (e.g. vlookup and pivot tables), macro writing, VBA </li><li>Some experience training other associates in daily responsibilities </li><li>Strong attention to detail, while operating under tight deadlines </li><li>Strong multi-tasking and problem-solving skills with excellent follow through </li><li>Experience in Advent APX, or another portfolio accounting system/software, a plus </li><li>Knowledge of brokerage accounts, financial instruments, and financial transactions </li><li>Flexible with overtime as requested (especially December – Giving Season) </li></ul><h4>The Team</h4>Fidelity Charitable is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization’s employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Portfolio Accounting Analyst

<h3>Portfolio Accounting Analyst</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Portfolio Accounting Analyst to work in Durham, NC. The hourly pay rate for this position is $25 per hour. The mission of the Investment Operations organization is helping people, help people. We are seeking a detail-oriented, computer-savvy, and collaborative individual to join our Portfolio Accounting team as an Analyst. Our team is responsible for portfolio accounting, audit support, investment reporting and financial reporting for Fidelity Charitable’s managed accounts. In this role, you will support the accurate and timely reconciliation, recording, and reporting of investment portfolio transactions across multiple systems. You will work closely with internal teams to ensure data integrity and operational efficiency while gaining foundational experience in financial operations. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical skills, and is eager to grow within a team-oriented environment. You will be focused primarily on reconciling positions and transactions in investment portfolios held at third-party custodians. <ul> <li>Research and resolve position-level discrepancies between accounting system and custodial data </li><li>Update positions/transactions data in portfolio accounting system, as needed </li><li>Researching and identifying contributions into managed accounts </li><li>Creation of XTRAC items to communicate money movement in/out of managed accounts internally </li><li>Review accuracy of transactional records daily, including researching drivers of activity using custodial systems </li><li>Analyze balances and security details between internal systems, facilitating updates as needed </li><li>Identify and recommend operational improvements </li><li>Participate in team meetings, training, and cross-functional initiatives to enhance knowledge and contribute to team goals </li><li>Escalate risk-related concerns and documentation issues promptly </li></ul> <h3>The Expertise and Skills We are Looking For:</h3> <ul> <li>Bachelor’s degree in accounting, finance, business or equivalent experience </li><li>2+ years of experience in portfolio accounting and/or position reconciliation in the finance industry </li><li>Strong organizational, planning and time management skills </li><li>Strong and effective verbal and written communication skills and good interpersonal skills </li><li>Experience documenting and improving processes and procedures </li><li>Sophisticated Excel skills (e.g. vlookup and pivot tables), macro writing, VBA </li><li>Some experience training other associates in daily responsibilities </li><li>Strong attention to detail, while operating under tight deadlines </li><li>Strong multi-tasking and problem-solving skills with excellent follow through </li><li>Experience in Advent APX, or another portfolio accounting system/software, a plus </li><li>Knowledge of brokerage accounts, financial instruments, and financial transactions </li><li>Flexible with overtime as requested (especially December – Giving Season) </li></ul> <h3>The Team</h3> Fidelity Charitable is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization’s employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Service Desk Specialist (Contract ONLY-4 months) FULLY REMOTE Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.</li> <li>Diagnose and solve hardware and software issues</li> <li>Research issues using available internally available resources</li> <li>Approach each interaction with a “Customer Obsessed” mentality</li> <li>Evaluate documented resolutions and analyze trends</li> <li>Support various types of end users, from software engineers and financial associates, to top executives</li> </ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills</li> <li>Strong written and verbal communication skills</li> <li>Ability to quickly absorb and retain information</li> <li>Strong documentation and organizational skills</li> <li>Ability to work well on a team in a fast-paced environment</li> <li>Ability to type a minimum of 40 wpm</li> <li>Working knowledge of computers and networks</li> <li>Excellent troubleshooting skills</li> </ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred</li> <li>Previous experience in a Help Desk Support role is a plus</li> <li>Experience supporting Microsoft Windows 7 &amp; 10</li> <li>Experience supporting Microsoft Office 2010 &amp; O365</li> <li>Experience supporting Apple MacOS and Apple mobile products</li> <li>Experience with ServiceNow, or other ticketing systems is a plus</li> <li>Knowledge of ACD telephony systems</li> <li>Experience supporting remote workers in a corporate environment</li> </ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need.</li> <li>Equipment will be provided</li> <li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available</li> </ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Service Desk Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a ServiceNow Developer/Administrator to work in the Enterprise HR Business unit in Merrimack, New Hampshire. This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment. The Expertise we’re looking for <ul> <li>Bachelor’s degree or equivalent work experience </li><li>A minimum of 2+ years Business / Systems Analyst experience in ServiceNow. </li><li>2+ year’s experience in JavaScript on ServiceNow platform </li><li>5+ years ServiceNow configuration experience and/or 2+ years of ServiceNow development experience </li><li>Experience in Human Resources a plus, but not required. </li><li>Experience with requirements definition, documentation, and refinement </li><li>Experience with end-to-end test planning and execution </li><li>Strong analytical and problem-solving skills, with high attention to detail </li><li>Strong written and communication skills </li><li>Excellent interpersonal skills </li><li>Experience in a fast paced, agile environment </li><li>Platform experience </li></ul> The Purpose of Your Role The ServiceNow HR Analyst/Developer will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing customer interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams. The Skills You Bring <ul> <li>You are analytical, technical, problem-solving and communication skills are a key strength </li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines </li><li>You understand the importance of being detail oriented complemented by a high degree of accuracy </li><li>You have experience with configuring ServiceNow </li><li>You have a keen ability to build and influence relationships </li><li>You are a self-motivated team player with the ability to work independently </li><li>You have good business judgment and ability to maintain confidentiality of all data </li><li>Your attention to detail consistently generates high quality output is a priority in your daily work </li></ul> The Value You Deliver <ul> <li>Manage end to end implementation of ServiceNow enhancements and defects </li><li>Research and advise on existing and upcoming capabilities of ServiceNow </li><li>Research and implement solutions to incidents and requests </li><li>Update standards and procedures documentation as required </li><li>Coordinate &amp; Publish HR Knowledgebase articles </li><li>Creation of automated test scripts to be used for future upgrade releases </li><li>Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements </li><li>Building trust and leverage solid working relationships with key business partners </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days) in a Fidelity office.

ServiceNow Analyst/Developer

6+ Month Contract Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul> <li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul> <li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge <ul> <li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

End User Technician

<h4>Description</h4> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a ServiceNow Developer/Administrator to work in the Enterprise HR Business unit in Merrimack, New Hampshire. This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment. The Expertise we’re looking for<ul><li>Bachelor’s degree or equivalent work experience </li><li>A minimum of 2+ years Business / Systems Analyst experience in ServiceNow. </li><li>2+ year’s experience in JavaScript on ServiceNow platform </li><li>5+ years ServiceNow configuration experience and/or 2+ years of ServiceNow development experience </li><li>Experience in Human Resources a plus, but not required. </li><li>Experience with requirements definition, documentation, and refinement </li><li>Experience with end-to-end test planning and execution </li><li>Strong analytical and problem-solving skills, with high attention to detail </li><li>Strong written and communication skills </li><li>Excellent interpersonal skills </li><li>Experience in a fast paced, agile environment </li><li>Platform experience </li></ul> The Purpose of Your Role The ServiceNow HR Analyst/Developer will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing customer interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams. The Skills You Bring<ul><li>You are analytical, technical, problem-solving and communication skills are a key strength </li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines </li><li>You understand the importance of being detail oriented complemented by a high degree of accuracy </li><li>You have experience with configuring ServiceNow </li><li>You have a keen ability to build and influence relationships </li><li>You are a self-motivated team player with the ability to work independently </li><li>You have good business judgment and ability to maintain confidentiality of all data </li><li>Your attention to detail consistently generates high quality output is a priority in your daily work </li></ul> The Value You Deliver<ul><li>Manage end to end implementation of ServiceNow enhancements and defects </li><li>Research and advise on existing and upcoming capabilities of ServiceNow </li><li>Research and implement solutions to incidents and requests </li><li>Update standards and procedures documentation as required </li><li>Coordinate &amp; Publish HR Knowledgebase articles </li><li>Creation of automated test scripts to be used for future upgrade releases </li><li>Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements </li><li>Building trust and leverage solid working relationships with key business partners </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days) in a Fidelity office.

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