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<strong>The Role</strong><br> <br> Come join the Workplace Investing Scrum Master Chapter!<br> <br> As a Scrum Master you blend deep scrum expertise with a passion for mentoring, coaching, and continuous improvement. As part of highly collaborative agile team(s), you will advise on performance against agile values, practices, metrics, and processes to accelerate value delivery. In partnership with the Product Owner, you will maintain a backlog, help to remove impediments, and ensure effective agile events. You will support the team by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts and releases of multiple systems teams with interdependencies to deliver a seamlessly integrated solution to our customers.<br> <br> <strong>The Expertise and Skills You Bring</strong><br> <br> <br> Here are the key skills and areas of expertise that are critical for success in this role: <ul> <li>Bachelor’s Degree/undergraduate degree/equivalent preferred </li><li>Introductory scrum master certification required; advanced certification preferred </li><li>Substantial experience working with or in agile teams with good understanding of agile practices and tools (Jira, Kanban, Lean), technology, and value delivery for customers </li><li>Working closely with the Product Owner to plan and complete the highest priority work as per the product roadmap through well-executed sprints </li><li>Accelerating overall team performance, efficiency and value delivered by engaging within and across teams to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources </li><li>Ensuring agile events are planned for and effective (e.g. sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrums) </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the team members and transparency to other partners </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences </li><li>Handling multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex teams </li><li>Participating in a community of practice, providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> <br> <br> <br> <strong>The Team</strong><br> <br> The Workplace Investing Scrum Master Chapter is committed to coaching, developing, and empowering Scrum Masters to lead development teams that embrace the agile mindset. We have established a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, creates a safe and respectful environment, and provides career guidance and mobility opportunities for Scrum Masters. We build trusted, collaborative relationships with our product and technology partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive valuable product delivery.<br> <br> <strong>Company Overview </strong><br> <br> Fidelity Investments is a privately held company with a mission <em>to strengthen the financial well-being of our clients.</em> We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.<br> <strong>Join Us</strong><br> At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees’ Choice Award</a>, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.<br> At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “<a href="https://jobs.fidelity.com/dynamic-working/" target="_blank">Dynamic Working</a>”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.<br> We invite you to <strong>Find Your Fidelity</strong> at <a href="http://fidelitycareers.com/" target="_blank">fidelitycareers.com</a>.<br> Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br> Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations @fmr.com</a>, or by calling 800-835-5099, prompt 2, option 3.<br> <strong>At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry</strong>. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Fidelity TalentSource

Agile Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for aLinux Administrator to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH. <h3><strong>The Role</strong></h3> In this role, you will work with senior technology folks, your peers on other operations teams and representing Distributed Compute and Storage(DCS) on Incident calls and will also be working with teams out of our India offices on a day-to-day basis.<br> As an Operations member of this team you will continue to evaluate and find opportunities to automate, promote DevOps and EngOps work. You will be leading managing Linux, Unix, Windows operating systems, Hypervisors, Hardware, security compliance patching and responsible for stability of the environment!<br> This is a Shift role Wed-Sat or Sun-Wed (10 hours each day) – with occasional expectations to work on other days when coverage may be short <h3><strong>Team</strong></h3> This position as Linux Systems Administrator sits in the Distributed Compute Operations team and it will be responsible to support critical function i.e. Server Operations in Enterprise Infrastructure &amp; Operations(EI&amp;O) including but not limited to, Incident Management support, Change execution with a focus on delivering stability, day-to-day operations &amp; contributing to several operations KPIs and Metrics. <h3><strong>The Expertise and Skills we’re Looking For</strong></h3> <ul> <li>5+ years’ experience in IT across a broad range of technologies, with specific experience for few years in working in server and storage infrastructure technologies </li><li>Knowledge on Linux, primarily Redhat Linux 7, 8 and 9 </li><li>Disk storage management </li><li>Virtualization technologies, preferred knowledge on VMware ESX servers </li><li>Virtualization experience (VMware) </li><li>On-call coverage experience </li><li>Troubleshooting skills on OS, hardware and storage issues </li><li>Shell Scripting, Python &amp; Good to have coding experience in node or angular </li><li>experience driving Incident calls and working with Enterprise level customers and app teams </li><li>Proven experience with Veritas products like Storage Foundation/Veritas Cluster Server is a plus </li><li>Windows, VMWare and OLVM(Oracle Logical Volume Manager) experience is a huge plus </li><li>Experience with Storage subsystems and SAN/NAS/CAS Infrastructure is a huge plus </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Proven experience in working with Server Operations &amp; Infrastructure team </li><li>Expert in driving the crisis / high severity incident calls </li><li>Expert in Agile methodology &amp; IT Service Management </li><li>Good understanding of infrastructure tech stack (Linux, AIX, Windows, VMWare, OpenStack, HP, Dell &amp; AIX server hardware). Experience in Oracle Linux Virtualization Manager (OLVM) is a huge plus </li><li>Identify gaps and process improvements to enhance the stability of the environment </li><li>Collaborating with various vendors (Redhat, HP, Dell, IBM AIX etc.) on RCA’s and implementing the solution </li><li>Seek out &amp; share new ideas, approaches &amp; industry insights towards automation &amp; stability in infrastructure domain, self-service &amp; self-healing </li><li>Communicate, Collaborate and build relationships with partners and crucial team members including engineering and other operations leaders. We strive to be fastest to deliver and easiest to consume technology services. </li></ul> <h3><strong>Dynamic Working</strong></h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Linux Administrator

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Software Support Engineer in Durham, North Carolina!<br> <br> <strong>The Team</strong><br> Fidelity Investments Agency Lending Technology Domain is seeking an expert Software Support Engineer to join our Agency Lending Core / Support squads in providing outstanding stability and performance of the platform.<br> The Agency Lending Core Team will support the Tribe by driving a culture of stability, resiliency &amp; performance as a priority on equal footing with functionality through a proactive production management subject area leading to zero customer impacting incidents due to application scalability issues.<br> <br> <strong>The Expertise You Have</strong> <ul> <li>Bachelor’s degree in Engineering or Equivalent Experience. </li><li>Experience in crafting and supporting sophisticated set of services and web applications. </li><li>Experienced with the tools of the trade including a variety of modern programming languages and frameworks. 5+ years of experience working with Scripting, Java, Oracle, Kubernetes (or Similar). </li><li>Passion for technology and can navigate your way across sophisticated and rapidly changing landscapes by staying on top of the latest trends and thrive by sharing knowledge. </li><li>Creator, a doer, and a disruptor who will help us seek problems and meet customer needs. You’ll be helping us build things, taking an idea, and crafting rapid prototypes and learn from real-time feedback. </li><li>You care about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk. </li><li>Have good communication skills and technical expertise to drive and participate in substantial discussions with partners across business roles and skills. </li></ul> <strong>The Skills You Bring</strong> <ul> <li>Experience in scripting languages across Unix/Linux and Windows in an agile team environment. </li><li>Familiarity in Object-oriented design and Java/J2EE Web development within UNIX and Windows environments using: design patterns within core Java, JDBC, Spring framework, Multi-threaded is needed </li><li>Experience writing Oracle SQL queries, PL/SQL, functions, and stored procedures on Oracle 12 or higher for processing workflows. </li><li>Familiarity in database application build, deployment, and support using continuous integration and build tools -- Maven, Stash (Git), Jenkins, and uDeploy. </li></ul> <strong>The Value You Deliver</strong> <ul> <li>Define, develop, and support applications hosted in the cloud as well as on-prem. </li><li>Experience with Jira and Agile development methodology. </li><li>Develop monitoring and management tools and processes. </li><li>Efficient communication in team environment. </li><li>Identify departmental needs and make suggestions regarding technical direction. </li></ul>

Senior Software Support Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisitions Operations associate to work in Westlake TX!<br> <br> <strong>The Role</strong><br> As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the pre-offer, offer, and onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a very significant role in delivering that experience. <ul> <li>Create job requisitions for Fidelity hiring manager’s full time roles for job postings.</li> <li>Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.</li> <li>Monitor candidate progress through the recruiting process to ensure timely completion of tasks and documents.</li> <li>Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.</li> <li>Respond in a timely and professional manner to unexpected situations</li> <li>Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.</li> <li>Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.</li> <li>Develop relationships with internal groups in order to create strong partnerships to successfully onboard new hires and improve candidate experience.</li> <li>Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate seamless requisition creation, offer letter extension, and onboarding of new hires.</li> <li>Leverage Staffing expertise, organizational knowledge, and sound business judgment in order to contribute to the business and build credibility with candidates, clients, and business partners</li> <li>Contribute or own ad hoc projects on an as needed basis.</li> </ul> <strong>The Expertise and Skills You Bring </strong> <ul> <li>Bachelor’s degree</li> <li>Customer experience required</li> <li>Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce.</li> <li>Ability to take care of candidate needs while following company procedures.</li> <li>Demonstrates ownership to resolve candidate issues and provide appropriate solutions.</li> <li>Ability to empathize with and prioritize candidate needs.</li> <li>Experience in a fast paced, high energy environment</li> <li>Ability to handle difficult situations with high standards of professionalism and confidentiality</li> <li>A high aptitude to learn new things quickly and adapt to new situations</li> <li>Willing to take initiative and work independently</li> <li>Self-motivated individual with a high attention to detail and ability to prioritize</li> <li>Aptitude towards collaboration and teamwork</li> <li>Highly organized and efficient; skilled at multi-tasking</li> <li>Experience using MS Office, including Outlook, Excel, Word</li> <li>Experience using SharePoint and OneNote is a plus</li> <li>Proficiency in web-based recruiting systems preferred</li> <li>WorkDay experience is a plus</li> <li>Exposure to various compensation package structures including cash, variable pay, other incentives is a plus</li> </ul> <br> <strong>The Team</strong><br> Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into Fidelity Investments. On the Talent Acquisition Operations team, we take care to ensure all of our new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless onboarding experience.<br> <br> <strong>Company Overview:</strong><br> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> <br> For information about working at Fidelity TalentSource, visit FTSJobs.com.<br> <br> Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.<br> <br> <strong>Information about Fidelity Investments:</strong><br> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace<br> <br> The hourly pay rate range for this position is $25.00-27.00 per hour.<br> <br> Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Talent Acquisition Operations

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Service Representative in Westlake, TX and Smithfield, RI!</p> <p>Do you want to work for a fast paced, growing organization where people make the difference? Do you flourish with providing exceptional client service? Join us as a Transaction Service Representative where you will assist in servicing and processing transactions for our Custody clients.<br> </p> <p><strong>Rate:</strong> $22.00 per hour.</p> <p><strong>Duration: </strong>3 months with likely extensions, possible conversions to FTE depending on performance and other factors<br> </p> <h3><strong>The expertise we’re looking for</strong></h3> <ul> <li>1 year of financial or customer services experience or equivalent work experience </li><li>Consistent record in high volume, high paced data centric processing environment </li><li>Customer oriented </li><li>High school diploma </li></ul> <h3>The purpose of your role</h3> <p>The Transaction Service Representative (TSR) will work in a centralized Operations team, which consists of Money Movement, TOA, and New Account/Maintenance associates. Associate will work on all operational requests submitted from Fidelity Custody Advisors and Service Teams, ranging from fundamental/simple transactions to specialty/complex transactions. The TSR will be expected to master the fundamental processing queues and will be responsible for the accurate and timely processing of the transaction requests, ultimately providing a positive overall operational experience for those clients. To be successful in this role, one must have or gain a working knowledge of several Fidelity processing and workflow systems. Representatives are expected to be key contributors to a positive workplace environment, process improvement, and demonstrate a strong commitment to partnership and shared success. They are expected to own their professional development plan and acquire additional skills that ensure continued growth in and effective contribution to the organization. Representatives are expected to consistently track and maintain performance metrics related to productivity and quality.</p> <h3>The skills you bring</h3> <ul> <li>Your ability to work well on teams and in fast-paced, cross-collaborative environments. </li><li>You think analytically and deliver solutions to complex challenges. </li><li>You take pride in your work and have a detail-oriented mindset. </li><li>Your eagerness to learn is driven by self-motivation, curiosity, and ability to ask questions. </li><li>You have intermediate to advanced knowledge of Microsoft Office applications. </li></ul> <h3>The value you deliver</h3> <ul> <li>Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner. </li><li>Driving high satisfaction, quality and efficiency for both the client and Fidelity. </li><li>Delivering superior results quickly and efficiently, using effective time management skills. </li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges. </li><li>Bringing energy and excitement to your role every day. </li></ul> <h3>How your work impacts the organization</h3> <p>The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing &amp; Custody Solutions ("FCCS"), which includes banks and broker dealers in the clearing space and registered investment advisors ("RIA"), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space. CE provides clients with support of daily activities and overall business strategy in an effort to optimize their experience with Fidelity; in the areas of implementation support, technology services, deployment and client training, analysis and data processing, in addition to client management and service support.</p>

Transaction Processor

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior UX Designer to work in Fidelity’s Charitable group in Westlake, TX!</p> <p>Fidelity Charitable is looking for a Senior User Experience Designer who is passionate about making charitable giving simple and effective. We are crafting digital experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars. It’s a fast-paced environment where decisions are customer-centric, data-focused, collaborative, and iterative.</p> <h3><strong>The Team</strong></h3> <p>This role is part of the UXD &amp; Digital Experience team creating experiences for donors, advisors, and internal associates. This role supports 2 agile teams and will work with their squads daily while reporting to the Director of Design. You’ll partner with analysts, business strategists, and developers to bring the work to life.</p> <h3><strong>The Expertise You Have</strong></h3> <ul> <li>7-10+ years of UX experience preferred </li><li>5+ years on agile teams delivering value in digital products preferred </li><li>Experience organizing, conducting, and/or using research to support evidence-focused design decisions a must </li><li>A digital portfolio we can review online is required </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Ability to understand and empathize with customer needs, motivations and behaviors, and translate them into compelling design </li><li>A drive to design the overall end-to-end user experience – from the big picture (the overall user experience and consistency across an entire product) down to specifics of UI layout for a feature or flow </li><li>Ability to create sketches, wireframes, user flows, mockups, prototypes, and other product artifacts to effectively communicate the why behind your designs while aligning with product requirements </li><li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing </li><li>Must have experience with and be comfortable working in a rapid, iterative software development process </li><li>Effective communication as a writer, presenter, and facilitator with the ability to give and receive feedback as a collaborator within various teams and design skill levels </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Creativity, imagination, and curiosity </li><li>Meticulous and highly developed organizational skills including the ability to prioritize tasks and meet deadlines </li><li>Operational understanding of digital tools like Figma, Jira, and Confluence preferred </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Collaboration with other UX designers and stakeholders </li><li>Improving our digital experience to help deliver value to donors, advisors and, in turn reduce issues for our service delivery teams. </li><li>Connecting people across the organization to align on a common opportunity space and facilitate idea generation. </li><li>Identifying or conducting user research to understand the customer problems to address </li><li>Demonstrating to others ‘how’ and ‘why’ design decisions are made. </li></ul>

Senior UX Designer

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Full Stack Engineer in Smithfield, RI or Merrimack, NH!</p> <h3><strong>Principal Full Stack Engineer</strong></h3> <h3><strong>The Role</strong></h3> <p>The Fidelity Institutional Wealth Management Services group is looking for top, full stack engineer talent with a passion for crafting and delivering software solutions to be part of its diverse, globally distributed team of IT professionals responsible for the development and maintenance of IWMS client platforms and offerings.</p> <p>In this role you will use your knowledge of software development, platform integration, and cloud computing to modernize a diverse suite of applications that support our intermediary (clearing and custody) business! You will be a member of our team collaborating with product management, architecture, engineering, and technology partners to innovate, design, and deliver highly scalable applications and platforms using Agile methodologies.</p> <h3><strong>The Team</strong></h3> <p>The IWMS Platform &amp; Technology domain is within the Fund and Brokerage Operations &amp; Technology division. IWMS exists to enable our business partners to win their respective marketplaces by crafting, building, and maintaining the technology platforms and products of Fidelity’s Institutional business units. The Account Authorization and Search squad is part of the Operations Experience and Platform Foundations product area supporting modernization of legacy capabilities.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Bachelor's or master’s degree in Computer Science, Software Engineering or related field </li><li>Superior communication skills and experience mentoring junior developers </li><li>9+ years of relevant full stack development experience developing, and maintaining multi-tier applications </li><li>Strong expertise with the following desired skills: Java/JEE, Spring/Springboot, RESTful Services, Cloud (AWS), SQL, NoSQL, Python, Test and Deployment technologies, Kubernetes </li><li>Experience with API design &amp; development, AWS (Cloud) Migration, Data Design, Batch Processing, Workflow/Process Automation and UI </li><li>Cloud skills working with AWS EKS/ECS and AWS handled solutions such as Lambda, SQS, EC2, S3, CloudWatch and IAM roles/polices </li><li>Terraform experience preferred, CloudFormation Templates </li><li>Experience using logging/observability tools such as Datadog, Splunk and ELK Stack </li><li>Solid CI/CD skills including full scale security and quality testing, build and deployment automation </li><li>Proficiency with front-end frameworks, libraries, and related technologies a plus </li><li>Good analytical, communication and preparation skills and the ability to run with multiple tasks at a given time </li><li>Proficient with Agile methodologies </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Deliver high quality, timely, efficient and maintainable software solutions in an agile environment to meet functional and non-functional business requirements </li><li>Actively contribute to and improve engineering practices such as code and design reviews, source control strategy, environment strategy, testing automation and CI/CD pipelines </li><li>Work with product owners, peer technologists and architects as required to deliver technical improvements to the platform </li><li>Develop an understanding of the business domain and actively participate in technology discussions with partners </li><li>Investigate creative practices and share them with your teams </li></ul> <p>Please see the below pay rate range for the work location of <strong>Rhode Island only</strong>: $70.00-$115.70 per hour.</p> <p><strong>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</strong></p>

Principal Full Stack Engineer

<h3><strong>The Team</strong></h3> <p>Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.</p> <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Bachelor’s degree in Computer Science or equivalent </li><li>6+ years hands-on experience as a systems engineer </li><li>Design, build and maintain Amazon Connect Contact Flows and routing logic </li><li>Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB </li><li>Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management </li><li>Manage call recording, error handling, and failover routing logic </li><li>Configure and maintain queues, routing profiles and hours of operation </li><li>Troubleshoot call logs using CloudWatch and optimize routing for performance </li><li>Provide documentation, knowledge transfer, and architectural guidance to internal teams </li><li>Work cross-functionally with internal teams (cloud, security, telephony, support) as needed </li><li>Experience with version control and CI/CD for Lambda deployments. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Exposure to Genesys will be a plus </li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus </li><li>Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training) </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of best in class software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> <h3><strong>Company Overview</strong></h3> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect and value</strong> our associate for their unique perspectives and experiences. For information about working at Fidelity, visit <strong>FidelityCareers.com</strong>.</p> <p>Fidelity Investments is an equal opportunity employer.</p>

Systems Engineer

Event Operator<br> An Event Operator is a core member of the High Touch Services Managed Events technical production team who operates and manages highly specialized technology-differentiated conference and collaboration facilities and virtual Events. Service offerings encompass live meeting/event Operation support and Coordination of regional resources. You will work directly with advanced audiovisual systems, audio/video/web conferencing, live streaming media, and post-production needs.<br> The Expertise we’re looking for <ul> <li>Bachelor’s degree or equivalent experience</li> <li>Strong event support background with at least 3-5 years of experience</li> <li>LIVE production experience</li> <li>Strong communication skills</li> </ul> The Purpose of Your Role<br> As an Operator – Events, you will work directly with a Managed Event Producer, Event planners and Communications teams to manage the technical needs, expectations and ultimately lead the LIVE Operation of a Managed Event. The primary role will be the Operation of Events with a secondary role based on the candidate’s deepest experience they bring to the group.<br> The Skills You Bring<br> Skills: <ul> <li>Your LIVE event management skills.</li> <li>Your strong coordination skills across many partners.</li> <li>Your possession of good working knowledge of desktop and IT systems, PC and Mac hardware, Windows OS and MS applications, iOS, technical trouble shooting and issue resolution.</li> <li>Your interest in fostering innovation</li> <li>Your proven ability to improve support processes and customer experience.</li> <li>Your customer focus and dedication to customer satisfaction.</li> <li>Your excellent written and verbal communication skills.</li> <li>Your ability to identify opportunities for continuous improvement</li> </ul> <br> The Value You Deliver<br> The Event Operator is expected to help us continue to provide world-class technology differentiated support to our client facing businesses and our top level executive leadership. The Managed Events team consists of a small, close team of individuals who all bring their own unique expertise to the firm. This group leads innovative technology pilots as part of the support model and is expected to look forward to bring continuous improvements to our systems as well as showcase new technologies that may have interest to the business.<br> <br> How Your Work Impacts the Organization<br> End User Collaboration and Productivity provides worldwide technology and support to Fidelity’s associates. We are an integral partner enabling the firm to deliver innovative, scalable, industry-leading investment tools that enable our associates to achieve a competitive advantage globally.<br> <br> Company Overview<br> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com<br> <em>Fidelity Investments is an equal opportunity employer.</em><br> <br> <br>

Event Operator

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Cyber Security Analyst to work in the Cyber Security Business unit in Westlake, TX!</p> <h3><strong>The Role</strong></h3> <p><strong>Principal Cybersecurity Edge Security Ops</strong></p> <p>The job involves performing functions related to Network and Perimeter specialized Security Engineers including Web Application Firewall, Email Security, , Network and cloud security Cyber Incident Response. Looking for an energetic, hard charging individual able to keep up in an exciting and fast-moving security operations team that is engaged in several high-profile security projects to enhance Fidelity’s security posture. The candidate will be immersed in a quick changing environment in a very rapid changing threat landscape, working with numerous security experts. The qualified candidate must be adaptable and able to work in a fast-paced environment where learning new skills and understanding new system architectures quickly is a key to success.</p> <h3><strong>The Team</strong></h3> <p>The Principal Cybersecurity Analyst will work with the external defense team to quickly identify indications of compromise and inform customers with actionable and complete information. This role will assist and coordinate with incident response staff, threat intelligence, vulnerability management, and perimeter security teams during response activities and cyber investigations. This position works closely with our ISO for each Business Unit and directly with internal and external customers.</p> <h3><strong>The Expertise You Have </strong></h3> <p><strong>Technical:</strong></p> <ul> <li>Perimeter and cloud security Expert with an outstanding understanding of the latest practices and trends in edge security. </li><li>Solid experience in Web application firewall and API Security. Good exposure to how to proactively combat OWASP top 10, Account take over , API and other bot external attacks . </li><li>Evaluate, deploying and managing Akamai / AWS / Azure Web Application Firewall security configuration. </li><li>Good knowledge of Email Security (EOP), Email Security Network IDS/IPS, WAF, DDoS Control and Cloud Security. </li><li>Advance experience on Splunk or other SIEM (Security information and event management) Monitoring. Log Analysis Expertise?- Web logs, NetFlow and Packet Analysis ? </li><li>Analyzing web traffic patterns to improve protections. </li><li>Reviewing policy enforcement change requests; interviewing submitters who have requested security configuration changes and require additional requirements gathering. </li><li>Knowledge of Agile, DevSecOps, Open Source and a programming language is of substantial advantage </li><li>Manage Cyber Incidents and other service incidents for WAF and other security technologies </li></ul> <h3><strong>Behavioral</strong></h3> <ul> <li>Positive personality and can-do attitude; you also have good communication skills with an excellent command of the English language. </li><li>Open-minded, empathic and a team-mate with a partnering approach and an enthusiastic and motivated personality, with demonstrated experience in solving complex challenges </li><li>Intellectually curious and therefore remain abreast of new technologies and developments relating to technical products that might be used enterprise wide and software delivery methodologies </li><li>Proficient in balancing business partner views and interests </li><li>Teammate with effective interpersonal &amp; communication skills (written and verbal) </li><li>Senior technical and non-technical Stake holder management skills </li></ul> <h3><strong>The Skills You Bring </strong></h3> <ul> <li>Candidates with 7 to 9 years of security experience are preferred, particularly those who have worked in corporate settings. </li><li>Mandatory is WAF Operations and E Mail Security is Secondary. </li><li>Security experience with any WAF provider, API definitions, custom rules, writing bot management rules and analyzing traffic logs. </li><li>Proven experience troubleshooting and simulating HTTP client requests (e.g., curl, postman, HAR file analysis). </li><li>Strong understanding of core networking concepts (e.g. – TCP/IP, DNS, HTTP, proxy, load-balancing, etc.). </li><li>Functional experience with Splunk, SIEM, or other log aggregation &amp; analysis technologies. </li><li>Experience with cloud solutions such as AWS or other IaaS/PaaS/SaaS environments. </li><li>Ability to interact with both technical and non-technical staff, including management and executives, with experience articulating technical material in business terms. </li><li>Functional understanding of network controls and policies to stop cyber threats. </li><li>Familiarity with external facing security controls that can stop external attacks that may occur: such as WAF tuning, Bot management, API protection, network policy governance, troubleshooting, and incident response. </li><li>Familiarity with criminal activities and the attacks that may occur in each layer of the OSI model. </li><li>Ability to make information security risk determinations based on intelligence analysis. </li><li>Understanding cyber threats, malicious cyber threat actor motivations, and capabilities relevant to regions of interest. </li></ul> <h3>Dynamic Working – Post Pandemic</h3> <p>Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of their assigned two full weeks.</p>

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