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<h3>Job Description:</h3>Chapter Leader - Software Engineering (Stock Plan Services QE)The Purpose of Your RoleAs a Stock Plan Services Quality Engineering Chapter Leader, you blend deep knowledge of quality engineering practices and strong engineering skills with a passion for coaching, mentoring, and developing associates. You are deeply committed to improving the value delivered to our customers. In an agile structure you will collaborate with other leaders to establish the standards for your chapter, influence the strategic decisions and build solutions in your expertise. You will directly manage a team of chapter members who primarily work within autonomous squads across product areas yet report directly to you. You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the 'how' of the work they perform. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.The Experience and Skills that are Key to this Role<ul><li>Seasoned technical people leader focused on leading, coaching, mentoring, and developing people and teams to accelerate and achieve increased skill proficiency</li><li>Deep technical expertise with confirmed ability to drive technical solutions and automation frameworks/pipelines such as Selenium, Playwright, Rest Assured, Karate, etc.</li><li>Investment as an Agile change agent to continuously improve and encourage an agile way of working</li><li>Excellent interpersonal and communication skills to build and maintain strong multi-functional partnerships and relationships at all levels of the organization</li><li>Proven track record as an outspoken peer leader with peer coaching and strong communications and presentation skills working on collaborative teams to deliver high quality data solutions.</li><li>Uses a data-focused approach to decision making, in day-to-day leadership and strategic tradeoff analyses</li><li>Practical experience with quality engineering fundamentals such as test automation, data virtualization, and CI/CD integration</li><li>Authentic investment in implementing and sustaining quality gates with an audit and governance approach</li><li>An intellectual curiosity and passion to learn new skills and modeling a culture of continuous learning, mentoring, and coaching</li><li>Experience resource planning and talent allocation across large organizations</li><li>Actively share insights, knowledge, industry practices and developments across the organization</li><li>Proactively partner with Chapter Area, Product Area, Center of Excellence, and Squad Leaders to:<ul><li>influence strategic backlog and prioritization decisions related to your area of expertise</li><li>measure performance through established objectives and critical metrics and deliver agreed upon business, technology, and people results</li><li>align associates across teams and product areas to ensure the best utilization of talent while also building learning opportunities and content to develop skills</li><li>set and apply standards and ensure the work performed is aligned with established road maps</li><li>remove impediments to delivering value</li></ul></li></ul>The Expertise and Skills You Bring<ul><li>7+ years of Technical Excellence: Participate in building the culture of outstanding software engineering practices for the modern Cloud platforms</li><li>Strong Team builder, collaborator, and partner</li><li>BS or MS degree in a technical field such as computer science/engineering or related field</li><li>Software testing certifications preferred (ISTQB, CSTE, CAST, ICP-ATA, etc.)</li></ul>The Team You will be part of a team that works in partnership with Squad Leaders and other Chapter Leaders aligned to the Workplace Platforms product area. The teams you will be engaged with are highly engaged and passionate about collaborating and solving problems. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain our innovative, agile culture.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Chapter Leader - Software Engineering (Stock Plan Services QE)

<h3>Job Description:</h3>Director, Mobile Architecture At Fidelity, we have many types of customers we serve from retail brokerage, employers (401k providers), other financial institutions, and many more. With that comes many different apps that Fidelity provides, currently 12 distinct apps. These apps are owned by a variety of different business units. We have recently embarked on a journey to unify our mobile app architecture and share experiences cross apps. The challenge starts as we have a different variety of app architectures from fully native, hybrid/native, and full hybrid apps. The tech stacks range vastly in these. This role will be a very hands-on role driving the overall technical experience architecture of our foundational mobile platform. This position will be directly responsible for driving the vision and strategy of how to build foundational reusable experiences and libraries that can be consumed by hybrid and native apps. Your work will be essential to Fidelity's mobile strategy on delivering industry leading mobile apps! We are looking for someone that can dream up and help guide our engineering and product organizations to deliver this new platform! You will collaboratively work across other product areas and multiple business units influencing to ensure the new mobile platform can be shared and consumed with all parts of the company.The Expertise we’re looking for:<ul><li>Experienced in engineering mobile applications end to end, with a focus on customer experience, scale, security, and performance</li><li>Experienced in defining architecture for mobile applications and SDKs</li><li>Ability to break down user interfaces and other parts into smaller reusable pieces • Proficient in designing APIs for mobile and web apps Experience with enterprise API implementation, using REST and GraphQL [federation]</li><li>8+ years of professional experience developing publicly available iOS or Android apps using Kotlin, Android Studio, Swift, Xcode.</li><li>Have deep knowledge of mobile landscape, architectures, trends and emerging technologies used in creating performant and resilient iOS/Android Apps.</li><li>Experience with a hybrid framework such as Ionic Portals</li><li>Experience presenting technical solutions to leadership Excellent coding skill and ability to deeply understand and champion new coding patterns and techniques</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Director, Architecture

<h3>Job Description:</h3>The RoleWe are redefining the financial services industry by changing the way we work and putting the customer first. Fidelity Investments is looking for an innovative Principal User Experience Designer, with experience working across multiple channels, who is passionate about their craft, while comfortable pushing the boundaries of traditional design methods, and who is excited to explore the opportunities that AI technology presents for making investing approachable for all audiences. It’s a fast-paced environment where decisions are customer centered, data-focused, collaborative, and iterative. The organization deeply values modern design thinking and problem-solving.Principal UX Designers typically:o Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coachingo Partner with the product owner to help inform product strategyo Work across the organization to drive consistent customer experienceso Contribute to the culture of the UXD groupo Coach and mentor junior designers across the groupo Provide design and product thought leadershipo Practice continuous learning o Explore and inspire with innovative design practices and solutionsThe Expertise and Skills You Bring· 7+ years of UX or related experience is preferred· A degree or experience in a related field such as industrial design, interaction design, AI experience design, information systems design, architecture, graphic or visual design, or human factors is preferred· Experience working on agile teams delivering value in digital products preferred· Experience working in complex cross-product environments is preferred· Experience running and/or using research to support evidence-focused design decisions preferred· A digital portfolio we can review online is required· An array of design skills, which might include visual, conversational, information architecture, prototyping, front end development, strategic design methods (such as design thinking), user research, or writing· Ability to design across all channels including web, native, and voice· Effective communication as a writer, storyteller, presenter, and facilitator; equally at ease speaking with developer partners or executives· A foundation of development knowledge, both web and mobile· A foundation of AI, Natural Language and Machine Learning knowledge· Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better· Partnering with user research to understand the customer problems to tackle· Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions· Partnering with data scientists and cognitive engineers on AI problems and capabilities· An unwavering curiosity to ask why· Design brings you happinessNote: Fidelity is not providing immigration sponsorship for this positionThe TeamThis role supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal UX Designer, AI Product Design

<h3>Job Description:</h3>The Role The Senior Manager, Enterprise Technology Standards &amp; Controls will leverage technical, analytical, problem-solving, and communication skills as part of the new Enterprise Technology Standards &amp; Controls Office. In this role, you will work across ET Domains to help teams identify and report risk, support ET-focused internal audits, and provide transparency into known risk mitigation activities. This role will be part of a new first line of defense team that will oversee and support the identification, mitigation and communication of technology risks to enhance the firm’s security posture, build a transparent trust and confidence model among associates, management, and Risk/Audit, and ultimately support the strategic goals of the organization while fostering a strong risk and control mindset within the business. This role requires significant coordination and collaboration across Enterprise Technology. The Expertise and Skills You Bring <ul><li>Bachelor’s Degree with 7+ years of related work experience. </li></ul><ul><li>Technical Proficiency: ability to partner with ET domains, healthy challenge of the effectiveness of current processes/controls, understanding of risk, ability to test and quantify risk, and support in defining proactive defense strategies </li></ul><ul><li>Risk/Audit background: understanding of risk and control frameworks (NIST, SOC, COSO, etc.), ability to identify risk, document and communicate findings, and think strategically across enterprise. </li></ul><ul><li>Data Analytics: Familiarity with implementing automated trending/pattern detection that may signify emerging risks, ability to analyze data, build automated monitoring/ reporting on control effectiveness </li></ul><ul><li>Proven track record of collaborating to build consensus across multiple levels of the organization </li></ul><ul><li>Ability to break down solutions into manageable aspects and partner with various product area leads on the cross-capability implementation and business unit adoption </li></ul><ul><li>Exceptional written and verbal communication skills </li></ul><ul><li>Proven strategic, analytical, and problem-solving skills with the ability to identify and articulate connections across separate, but related concepts </li></ul><ul><li>An outstanding partner, relationship builder, and communicator </li></ul><ul><li>Flexible and adaptable to changing needs and shifting priorities </li></ul><ul><li>Technical understanding of ecosystem fundamentals across the firm </li></ul><ul><li>Ability to identify risk and influence leadership on key decisions with clear and concise mitigation strategies derived from data analysis </li></ul><ul><li>Establishing trust and credibility to drive alignment across Fidelity Technology and business strategies via an enterprise-wide delivery ecosystem and tools </li></ul><ul><li>Assessing progress against Fidelity Technology goals and monitoring key performance indicators to provide insights about the effectiveness of the Fidelity Technology (or individual domain) strategies </li></ul><ul><li>Optimizing the operating model to maximize scale and efficiency </li></ul><ul><li>Note: Fidelity will not provide immigration sponsorship for this position </li></ul>The Team Our team mission is to safeguard our organization's technology by proactively identifying, assessing, and mitigating risks. We strive to ensure the integrity, confidentiality, and availability of our systems and data through continuous monitoring, innovative solutions, and collaborative efforts. Our commitment is to foster a secure and resilient environment that supports the organization's strategic goals and empowers our stakeholders to operate with confidence. The ET Standards &amp; Controls office is part of the Fidelity Technology Strategy &amp; Planning organization. FTS&amp;P’s mission is to provide consistent, strategic, and transparent technology management that enables Fidelity Technology to create the platforms and capabilities that deliver value to our customers, clients and associates. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Enterprise Technology Standards & Controls

<h3>Job Description:</h3>Fidelity Labs is looking for a Principal level engineer to help build out our API Platform. This project is still in early stages and has room for exciting greenfield development! The Value You Deliver <ul><li>Attention to detail: An eye for detailed code review, writing clean code, and thoroughly reading documentation. </li></ul><ul><li>Leadership: A track record of mentoring junior engineers and explaining to them not only what standard methodologies are, but why they exist. As a startup, we can't anticipate everything that needs to happen every sprint, and we're looking for developers who can see gaps and move to fill them, while still collaborating with the rest of the team. We also work with a lot of other teams within Fidelity, so we also need people with experience with cross-team collaboration. </li></ul><ul><li>Shipping features and debugging production incidents in event-driven distributed systems. </li></ul><ul><li>Excellent technical interpersonal skills and a desire to make existing documentation better both for fellow developers and external customers. We're interested in people who can take dry, abstract concepts and refine them into something even a non-technical audience can understand. </li></ul><ul><li>Curiosity: Interest in the tools and abstractions used and how they work. Looking for someone who loves to have a detailed understanding of the technology they depend on and are interested in continually improving processes, whether that be questioning whether the default index type on the relational database should be a B-tree or sharing a useful new keyboard shortcut in the team's text editor. </li></ul><ul><li>TypeScript expertise: A strong instinct for writing accurate and specific type annotations, and knowledge of features such as the distinction between classes, types, and interfaces. Candidates with experience in other languages such as Go, Java, Ruby, and Python are also welcome to apply, as long as there is a proven track record to learn new languages. </li></ul>Experience and Skills You Bring <ul><li>Technical Expertise: Deep expertise in software architecture, cloud services, microservices, and event-driven paradigms. </li></ul><ul><li>Production Expertise: Significant experience shipping features, debugging production incidents, and optimizing performance in event-driven distributed systems. </li></ul><ul><li>Experience with using logging and observability platforms like Datadog and Amazon Cloudwatch. </li></ul><ul><li>Experience: Minimum of 7 years in software development, with a focus on platform engineering or API development. Experience with AWS cloud services such as ALB, Aurora, and S3, and relational databases such as PostgreSQL desired. Experience with identity management platforms like Auth0 is a bonus </li></ul>​The Team We are Fidelity Labs, Fidelity Investments’ in-house software incubator and digital studio. Founded in 2005, Fidelity Labs has played a meaningful role in driving growth and innovation for the firm. The Fidelity Labs organization has a portfolio of new businesses and is constantly prototyping concepts for Fidelity’s next new ventures! Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. Learn more at labs.fidelity.com. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer

<h3>Job Description:</h3>The Role As the Vice President of Trading Architecture on the Architecture Team you will design and build software for our trading platform at Fidelity Digital Assets. This is a hands-on role where you will set technical direction. You will be responsible for turning requirements into service designs and will engage with our chief architect and head of engineering to drive overall architecture of the Fidelity Digital Assets platform. The Expertise and Skills You Bring <ul><li>Bachelor’s degree+ in computer science or related field with 15+ years of experience. </li><li>Strong background in designing and developing low latency trading systems. </li><li>Experience in building market data, SOR, Algo and exchange-connectivity platforms. </li><li>Experience using kernel bypass e.g., Solarflare Open Onload. </li><li>Extensive experience with modern Java using zero GC patterns. </li><li>Highly proficient in ultra-low latency design patterns and optimizing trading systems. </li><li>Hands on experience with low latency messaging products, such as Aeron, Solace and 29West. </li><li>Knowledge of WebSocket and FIX protocols. </li><li>Proficient in SQL and a working knowledge of relational and time series databases. </li><li>Experience designing APIs, distributed systems, asynchronous workers and resilient messaging services. </li><li>An understanding of microservice architecture and cloud-based deployments. </li><li>Ability to build reliable software that can withstand unreliable environments. </li><li>Can provide leadership and mentorship across small, agile teams in a very collaborative environment where your ideas are welcome. </li><li>Solid analytical, communication, and organizational skills. </li><li>An interest in and experience with cryptocurrencies and a passion for keeping up to date in space. </li></ul>The Team Fidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines presents our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance. Within Fidelity Digital Assets, the Architecture Team is responsible for the technical vision across Fidelity Digital Assets. The team works with both technology and business teams to design secure, scalable, resilient cloud-based services while ensuring that user requirements are met. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request accommodationThe base salary range for this position is $124,000-$262,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Vice President of Trading Architecture

<h3>Job Description:</h3>The mission of the penetration testing team is to protect Fidelity's assets and our customers’ livelihoods from the threat of exploitation by malicious adversaries. The penetration testing team does this by proactively identifying vulnerabilities in our systems and serving as subject matter experts to enable the business units to mitigate them in a positive, collaborative, innovative manner. <ul><li>Lead testing efforts on Fidelity's web and mobile applications and supporting systems. </li><li>Replicate the actual techniques and tools used by malicious attackers in an effort to model potential external threats. </li><li>Upon completion of the assessment, you will prepare reports and present the results to application owners, developers, and business unit information security teams. </li><li>Analyze test results, draw conclusions from results, and develop targeted exploit examples. </li><li>Consult with operations and software development teams to ensure potential weaknesses are addressed. </li><li>Contribute to the research or development of tools to assist in the vulnerability discovery process. </li><li>Collaborate with other teams within Enterprise Cybersecurity to improve the overall security of Fidelity's applications and infrastructure. </li><li>Stay current on security best practices and vulnerabilities. </li></ul>The Expertise You Have and The Skills You Bring <ul><li>Bachelors degree or equivalent experience </li><li>5+ years of IT experience </li><li>Preferred 3+ years of hands-on web application penetration testing / ethical hacking experience </li><li>Preferred: OSCP, GWAPT, GXPN, GPEN, LPT, CEH, CISSP or other industry security certifications. </li><li>Ability to demonstrate manual testing experience including all of OWASP Top 10 </li><li>Intermediate knowledge of application security mechanisms such as authentication and authorization techniques, data validation, and the proper use of encryption </li><li>Technical knowledge of, and the ability to recognize, various types of application security vulnerabilities. </li><li>Demonstrated experience with common penetration testing and vulnerability assessment tools such as nmap, Wireshark, Nessus, NeXpose, BackTrack, Metasploit, AppScan, WebInspect, Burp Suite Professional, Acunetix, Arachni, w3af, NTOSpider </li><li>Intermediate knowledge of a programming or scripting language such a C, C#, Python, Objective C, Java, Javascript, SQL, </li><li>Intermediate knowledge of Web Services technologies such as XML, JSON, SOAP, REST, and AJAX </li><li>Intermediate knowledge of web frameworks, including XML, SOAP, J2EE, JSON and Ajax </li><li>Experience with Enterprise Java or .NET web application frameworks, including Struts and Spring </li><li>Proven analytical and problem-solving skills, as well as the desire to assist others in solving issues </li><li>Excellent interpersonal skills with a strong interest in the application security domain </li><li>Excellent communication and presentation skills and a proven ability to communicate threats and facilitate progress towards long-term remediation. </li><li>Highly motivated with the willingness to take ownership / responsibility for their work and the ability to work alone or as part of a team. </li></ul>The TeamThe Penetration Testing team forms part of Security Assessment group within Enterprise Cybersecurity (ECS). The goal of the Security Assessment group is to proactively identify and remediate vulnerabilities in Fidelity’s applications and infrastructure. We work very closely with all of the key Business Units to ensure that they remain secure while they deliver key projects to advance the firm. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal, Cybersecurity Penetration Tester

6+ Month Contract Investment Support Analyst – High Touch Services The Investment Support Analyst will provide dedicated technology, productivity and collaboration support services to Fidelity’s Investment Management and trading professionals. The Senior Support Technician must be customer obsessed, adaptive to change and thrive in a rapidly evolving Agile organization. The role will provide productivity, innovation and preventative technology support and services for Fidelity’s associate IT computing product offerings. If you have the experience and expertise with a passion for End User Computing, a career in High Touch Services at Fidelity may be right for you! The Expertise you Have <ul> <li>4+ years working in an enterprise environment, troubleshooting Windows 10, MacOS and iOS, virtual and cloud solutions </li><li>Strong customer service, oral and written communication skills </li><li>Experience working in an enterprise AD environment </li><li>Experience installing software, security patches, SW updates on desktops, virtual devices, laptops, etc. </li><li>Experience supporting a Citrix environment preferred </li><li>Experience supporting multi-media and video conferencing hardware and software </li><li>Strong working knowledge of Office 365 and Office for Mac </li><li>Ability to work easily as a member of a team or independently; prioritize workflow based on urgency and customer requirements </li><li>Ability to be able to work comfortably with members of the firm of all skill and seniority levels </li><li>Associates degree in Computer Science, Information Technology or equivalent work experience preferred </li><li>Microsoft Window10 certification, Apple certification preferred </li></ul> The Purpose of Your Role In this role, the Technician works in collaboration with other members of the Fidelity business and End User Computing community to: <ul> <li>Provide technology support for onsite and remote associates by resolving moderately complex to highly complex technical issues and problems. </li><li>Demonstrate an expert ability to manage the needs of multiple requests to create an effective schedule and successfully adapt to changing that schedule on short notice as situations change. </li><li>Collaborates with helpdesks and 3rd level support teams and across the organization to troubleshoot highly complex issues and identify technology solutions. </li><li>Support IT projects, including but not limited to: office moves, data recovery, hardware and software testing, product migrations, platform migrations, software delivery, event support, home office support, etc. </li><li>Provide desk side support by identifying, tracking, troubleshooting and resolving requests\incidents. </li><li>Serves as subject matter expert in all service areas including Windows 10, hardware platforms, mobile devices, phone systems, printers, application deployments and other technologies. </li><li>Provides support to a myriad of corporate and BYOD mobile devices using both android and iOS. </li><li>Addresses customer expectations and meets customer requests for multiple service offerings </li><li>Proactively identifies trends in the environment and potential areas that may cause future problems, escalates and communicates diagnostics appropriately </li><li>Provide issue resolution of reported systems and application issues while keeping the end user community regularly informed of your progress </li><li>Eliminates common problems before escalating issues to the next level then break complex issues into appropriate parts in order to understand the issues at hand as well as the needs of the customer </li><li>Maintains hardware inventories and provides procurement services for end user community </li><li>Coordinates new user access and systems setup with various support groups </li></ul> The Skills You Bring Skills and Knowledge <ul> <li>Experience demonstrating proficiency installing, troubleshooting and supporting laptops, MacBook’s, PCs, virtual machines, iPads and business critical applications via 1:1 desk side visits, phone, chat and remote. </li><li>Experience demonstrating proficiency supporting Windows 10, MacOS, Office365 and productivity tools </li><li>Experience supporting investment applications such as Bloomberg, Factset, Morningstar, Etc… </li><li>Experience demonstrating proficiency providing in person multi-site video conferencing meeting support. </li><li>Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and video conferencing technologies </li><li>Experience demonstrating expert level customer services skills, communication written and verbal </li><li>Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems. </li><li>Experience demonstrating proficiency working independently, with minimal guidance. Ability to identify and resolve key issues using partial or conflicting data and pattern recognition. Ability to take a broad perspective to problems to identify and document new, less obvious solutions. </li><li>Mobile Platforms : Intune, Symantec VIP </li></ul> The Value You Deliver The End User Support Technician plays a key role in ensuring investment professionals succeed in navigating business challenges by understanding their technology needs, delivering productivity tools, collaboration services and technology support. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

Fidelity TalentSource

End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a ServiceNow Developer/Administrator to work in the Enterprise HR Business unit in Merrimack, New Hampshire. This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment. The Expertise we’re looking for <ul> <li>Bachelor’s degree or equivalent work experience </li><li>A minimum of 2+ years Business / Systems Analyst experience in ServiceNow. </li><li>2+ year’s experience in JavaScript on ServiceNow platform </li><li>5+ years ServiceNow configuration experience and/or 2+ years of ServiceNow development experience </li><li>Experience in Human Resources a plus, but not required. </li><li>Experience with requirements definition, documentation, and refinement </li><li>Experience with end-to-end test planning and execution </li><li>Strong analytical and problem-solving skills, with high attention to detail </li><li>Strong written and communication skills </li><li>Excellent interpersonal skills </li><li>Experience in a fast paced, agile environment </li><li>Platform experience </li></ul> The Purpose of Your Role The ServiceNow HR Analyst/Developer will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing customer interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams. The Skills You Bring <ul> <li>You are analytical, technical, problem-solving and communication skills are a key strength </li><li>You are highly organized and have a strong ability to prioritize and work under tight deadlines </li><li>You understand the importance of being detail oriented complemented by a high degree of accuracy </li><li>You have experience with configuring ServiceNow </li><li>You have a keen ability to build and influence relationships </li><li>You are a self-motivated team player with the ability to work independently </li><li>You have good business judgment and ability to maintain confidentiality of all data </li><li>Your attention to detail consistently generates high quality output is a priority in your daily work </li></ul> The Value You Deliver <ul> <li>Manage end to end implementation of ServiceNow enhancements and defects </li><li>Research and advise on existing and upcoming capabilities of ServiceNow </li><li>Research and implement solutions to incidents and requests </li><li>Update standards and procedures documentation as required </li><li>Coordinate &amp; Publish HR Knowledgebase articles </li><li>Creation of automated test scripts to be used for future upgrade releases </li><li>Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements </li><li>Building trust and leverage solid working relationships with key business partners </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days) in a Fidelity office.

ServiceNow Analyst/Developer

<h3>Job Description:</h3>Principal, Full Stack Engineering The Role: Fidelity is seeking a technical hands-on Principal, Full Stack Engineering to join our Enterprise Customer Contact Center team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. In this role, you will be: <ul><li>Identifying and helping adopt engineering standards </li></ul><ul><li>Coaching and mentoring more junior team members </li></ul><ul><li>Writing high-quality code for our applications that is reliable, scalable, and reusable </li></ul><ul><li>Understanding and influencing the leadership vision and make it a reality </li></ul><ul><li>Strengthening and promoting the culture of innovation by setting examples </li></ul><ul><li>Finding creative ways to get things done, and do them right </li></ul><ul><li>Fostering a culture of best in class software engineering practices </li></ul><ul><li>Exercising a passion for keeping your knowledge up to date with the latest and greatest </li></ul><ul><li>Ensuring the high level of integrity in the team </li></ul><ul><li>Taking ownership and accountability for determining what needs to be done </li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s degree or equivalent experience in Computer Science </li></ul><ul><li>8+ years hands-on experience as a software engineer, technical lead or architect </li></ul><ul><li>Have deep hands-on experience with building AWS native Java, Spring, Spring Boot REST APIs </li></ul><ul><li>Experienced with event-based architectures, e.g. Kafka (preferred), ActiveMQ, RabbitMQ, Kinesis </li></ul><ul><li>Hands-on experience developing microservices and applying event-driven design</li></ul><ul><li>Familiarity with NoSQL (MongoDB, DynamoDB, etc.) </li></ul><ul><li>Expertise with DevOps CI/CD continuous integration and continuous deployment practices, and TDD/BDD Test Driven Development / Behavior Driven Development. </li></ul><ul><li>Background with multiple enterprise technologies </li></ul><ul><li>Practical understanding of engineering design principles and patterns </li></ul><ul><li>Experience with Docker / Kubernetes and container-based development and deployment practices</li></ul><ul><li>Understanding of enterprise-scale platform architectures and non-functional requirements, such as security, performance, scalability, and resiliency </li></ul><ul><li>Experience with Agile software delivery methodology </li></ul><ul><li>Ability to trouble-shoot complex data issues across the end-to-end technology stack </li></ul><ul><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li></ul><ul><li>Self-starter, curious, collaborative, innovative, eager to learn and guide others every day </li></ul><ul><li>Experience with cloud contact center technologies is a plus </li></ul>The Team The mission of Engineering Strategy Center of Excellence is to advocate for engineering excellence through dedication to quality, best practices, and continuous learning, while cultivating the growth and productivity of engineering talent. We are engineers who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on getting things done. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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