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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. AEM Cloud Administrator to work in Durham, NC! <h3>The Role</h3> We are looking for self-starters who are willing to learn the current framework and start delivering/contributing value rapidly. We need passionate engineers who have hands-on experience of developing &amp; deploying secure, performant, reliable, resilient, distributed applications on public cloud. You need to have positive attitude, flexibility to work in different time zones and empathy/patience to support our customers. In this role, you'll be responsible for managing and operating Adobe Cloud Manager, configuring Dispatcher, and building headless CMS strategies. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Operate Adobe Cloud Manager for CI/CD, environment provisioning, and monitoring. </li><li>Perform regular health checks on AEM author/publish/dispatcher environments. </li><li>Monitor logs, system metrics, and repository size for performance and stability. </li><li>Manage deployments via Cloud Manager or external CI/CD tools (e.g., Jenkins, GitHub Actions). </li><li>Validate builds, troubleshoot failures, and manage rollback procedures. </li><li>Coordinate with Adobe support for platform-level issues and updates. </li><li>Manage workflows and OSGi configurations. </li><li>Support hotfixes and release coordination across environments. </li><li>Create and manage user groups and ACLs for content, assets, workflows, and tools. </li><li>Conduct periodic access audits and ensure governance compliance. </li><li>Apply permissions and governance policies to folders; and support authors in organizing content for scalability and localization. </li><li>Configure Dispatcher for caching, security, and request filtering. Optimize Dispatcher rules for performance and content invalidation. </li><li>Integrate and manage CDN (e.g., Akamai, Fastly) for global content delivery. Troubleshoot caching and propagation issues. </li><li>Strong experience with AEM (6.5+ and AEM Cloud), Sling, JCR, OSGi, Dispatcher. </li><li>Proficiency in Java, HTL, HTML/CSS, JavaScript, REST APIs. </li><li>Experience with CFMs, XFs, and headless CMS strategies. </li><li>Familiarity with CI/CD tools and cloud platforms (Adobe Cloud, AWS, Azure). </li><li>Dispatcher and CDN configuration experience (rules, caching, invalidation). </li><li>Knowledge of system health monitoring tools (e.g., Splunk, Datadog, Adobe dashboards). </li></ul> <h3>The Team</h3> Our team owns and supports the Normalized Content Delivery (NCD) platform which enables consistent and personalized content throughout all touchpoints. We create and support highly efficient, scalable, resilient content APIs to all channels, by leveraging cloud computing and big-data recommendation capability. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Fidelity TalentSource

Sr. AEM Cloud Administrator

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments San Francisco, CA location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support Specialist role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Participate as a subject matter expert – Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analyzation. </li><li>Provide mentorship and act as an escalation point to junior End User personnel </li><li>Lead local IT projects </li><li>Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution. Provide feedback/update relevant knowledge management articles </li><li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony, network infrastructure and wireless LAN </li><li>Elevated proficiencies working in a change-controlled environment - Including opening changes utilization the change management schedule </li><li>Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with all levels of IT and other business partners to quickly resolve issues. </li><li>Differentiate between hardware and software problems and apply appropriate solution or engage the problem management teams </li><li>Provide support and set up for video conference events and basic AV equipment configuration </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window. </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-users' issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li></ul> Skills and Knowledge: <ul> <li>Advanced knowledge in the use of device building/service tools– Microsoft Autopilot, Active Directory, Intune VSphere </li><li>Thorough knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces </li><li>Advanced knowledge supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Excellent written and verbal communication skills </li><li>Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude </li><li>Ability to coordinate with outside vendors </li></ul> Education and Experience <ul> <li>Associate degree or equivalent and 5 years' experience with computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus. </li></ul> The hourly pay rate range for this position is $35.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Risk Associate to work in Boston, MA or Merrimack, NH. The hourly pay rate for this position is $30-$35 per hour. The Corporate Risk team is seeking a Risk Associate to support Fidelity’s Issue Management Program, including issue monitoring and management, preparing Executive-level reporting, development and implementation of risk analytics, and supporting various initiatives related to the Issue Management Program and Enterprise Risk Management Program. The Responsibilities of this Role This role is part of the Corporate Risk team that leads the Fidelity Issue Management Program. In this role, you will: <ul> <li>Become fully versed on and advocate for Fidelity’s Issue Management Program, including issue reporting, monitoring, and management</li> <li>Work closely and coordinate with key risk, compliance, and business partners to develop and implement processes for gathering and analyzing risk issue data</li> <li>Support the management of various components of the Issue Management Program, including drafting issue summaries, analyzing issue trends, maintaining program artifacts (policy, guidelines, training materials)</li> <li>Be the key driver of data analytics with the support of team members</li> <li>Support the development of and produce executive and committee reporting for the Head of Corporate Risk, including preparing PowerPoint presentations</li> <li>Project planning, management, and ongoing prioritization efforts</li> <li>Develop and maintain data visualizations (Tableau) and data analytics platforms (Alteryx)</li> </ul> The Expertise You Have <ul> <li>Bachelor’s or Advanced Degree</li> <li>Strong problem-solving, writing, and analytical skills, as well as superior attention to detail</li> <li>Excellent communication skills, including creating PowerPoint presentations and drafting high level issue summaries for Executive-level consumption</li> <li>Demonstrated excellence in data analysis and data aggregation</li> <li>Effective relationship building and influence skills</li> <li>Archer experience a plus</li> <li>Desire to remain continually aware of the changing risk landscape and adapt and improve preventive and prescriptive analytics accordingly</li> <li>Related work experience; Risk, Compliance, and/or Reporting experience is a plus</li> </ul> The Skills You Bring <ul> <li>You are a dynamic, strategic problem solver who is able to deliver solutions and drive change impacting multiple key stakeholders</li> <li>You are an innovative thinker and have strong analytical, organizational, and creative problem-solving skills</li> <li>You are an excellent communicator with strong executive presence and superior communication skills, written and verbal</li> <li>Your ability to influence key decision makers through a combination of knowledge, reasoning, and relationships</li> <li>Your experience working collaboratively across a large organization</li> <li>Your ability to simultaneously identify, prioritize, and address multiple issues and quickly respond to shifts in priorities</li> <li>Your ability to comport yourself with highest levels of professionalism in interacting with the most senior executives in the organization</li> <li>You are a thoughtful decision maker who strives to improve the associate experience while maintaining a strong culture of risk management</li> </ul> The hourly pay rate range for this position is $30.00 – $35.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors

Risk Associate

The Team: The Health and Benefits Accounts Domain within the Fidelity Healthcare Group is looking for an expert client facing program manager to help coordinate outreach to Workplace Clients (Employers). This outreach will include a process to review and confirm the employee digital experience to request opening a Fidelity Health Savings Account (HSA) offered by their Benefits Administrator or similar enrollment solution. The Role: In this role, you will be a member of the HSA Product Area with responsibility for client engagement, reviewing and capturing data to help ensure Fidelity is opening accounts for employees of Workplace Clients in accordance with the agreement set forth between Fidelity and the Client. You will have the opportunity to work directly with Fidelity’s relationship management team and our Workplace Clients to capture insights, trends, and customer feedback on how Fidelity could improve our customer experience. The Expertise We Are Looking For: <ul> <li>Bachelor’s Degree required </li><li>5+ years client service or client/vendor relationship management experience </li><li>Understanding of the Health Savings Account (HSA) product and brokerage account opening experience is a plus </li></ul> The Skills you Bring: <ul> <li>Proven expertise working with large client (employer) relationships, leading discussions, responding to questions, and overcoming objections. </li><li>Strong experience advocating for the needs of clients. </li><li>Meticulous project/program management skills are needed to coordinate and complete several unrelated tasks in a timeline desired by the business. </li><li>Curious and analytical with a customer-centric approach to help overcome client objections and share alternatives to help improve alignment across Fidelity and our Clients. </li><li>Positive relationship building, interpersonal and influencing skills to stay in sync with team members across Fidelity. </li><li>Experience leading, influencing, and motivating colleagues without formal authority, and have a history of delivering extraordinary outcome for clients and the business. </li></ul> The Value you Deliver: <ul> <li>Ensure Fidelity’s product offering remains aligned with industry regulations. </li><li>Support the success of continued Fidelity HSA account growth through bulk account opening solutions available to Workplace Clients. </li><li>Provide clear and timely follow-up to all client questions and concerns. </li><li>Define, refine, and communicate the progress of the initiative to Fidelity team members. </li><li>Discover and prioritize approach to client outreach which balances a positive client experience and timeliness of overall process. </li><li>Routinely engage Fidelity Legal, Risk and Compliance to discuss new account opening considerations, proposals and options requested by our Clients. Advocates for clients to ensure any novel solutions or exceptions follow industry regulations, are well-documented and are consistent with Fidelity policy &amp; procedures. </li></ul> How Your Work Impacts the Organization Health Savings Accounts are a fast-growing product offering across Fidelity. Your work will have a direct impact on the overall attractiveness of our offering to current and prospective clients. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Program Manager

The Team: The Health and Benefits Accounts Domain within the Fidelity Healthcare Group is looking for an expert client facing program manager to help coordinate outreach to Workplace Clients (Employers). This outreach will include a process to review and confirm the employee digital experience to request opening a Fidelity Health Savings Account (HSA) offered by their Benefits Administrator or similar enrollment solution. The Role: In this role, you will be a member of the HSA Product Area with responsibility for client engagement, reviewing and capturing data to help ensure Fidelity is opening accounts for employees of Workplace Clients in accordance with the agreement set forth between Fidelity and the Client. You will have the opportunity to work directly with Fidelity’s relationship management team and our Workplace Clients to capture insights, trends, and customer feedback on how Fidelity could improve our customer experience. The Expertise We Are Looking For: <ul> <li>Bachelor’s Degree required </li><li>5+ years client service or client/vendor relationship management experience </li><li>Understanding of the Health Savings Account (HSA) product and brokerage account opening experience is a plus </li></ul> The Skills you Bring: <ul> <li>Proven expertise working with large client (employer) relationships, leading discussions, responding to questions, and overcoming objections. </li><li>Strong experience advocating for the needs of clients. </li><li>Meticulous project/program management skills are needed to coordinate and complete several unrelated tasks in a timeline desired by the business. </li><li>Curious and analytical with a customer-centric approach to help overcome client objections and share alternatives to help improve alignment across Fidelity and our Clients. </li><li>Positive relationship building, interpersonal and influencing skills to stay in sync with team members across Fidelity. </li><li>Experience leading, influencing, and motivating colleagues without formal authority, and have a history of delivering extraordinary outcome for clients and the business. </li></ul> The Value you Deliver: <ul> <li>Ensure Fidelity’s product offering remains aligned with industry regulations. </li><li>Support the success of continued Fidelity HSA account growth through bulk account opening solutions available to Workplace Clients. </li><li>Provide clear and timely follow-up to all client questions and concerns. </li><li>Define, refine, and communicate the progress of the initiative to Fidelity team members. </li><li>Discover and prioritize approach to client outreach which balances a positive client experience and timeliness of overall process. </li><li>Routinely engage Fidelity Legal, Risk and Compliance to discuss new account opening considerations, proposals and options requested by our Clients. Advocates for clients to ensure any novel solutions or exceptions follow industry regulations, are well-documented and are consistent with Fidelity policy &amp; procedures. </li></ul> How Your Work Impacts the Organization Health Savings Accounts are a fast-growing product offering across Fidelity. Your work will have a direct impact on the overall attractiveness of our offering to current and prospective clients. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

The Team: The Health and Benefits Accounts Domain within the Fidelity Healthcare Group is looking for an expert client facing program manager to help coordinate outreach to Workplace Clients (Employers). This outreach will include a process to review and confirm the employee digital experience to request opening a Fidelity Health Savings Account (HSA) offered by their Benefits Administrator or similar enrollment solution. The Role: In this role, you will be a member of the HSA Product Area with responsibility for client engagement, reviewing and capturing data to help ensure Fidelity is opening accounts for employees of Workplace Clients in accordance with the agreement set forth between Fidelity and the Client. You will have the opportunity to work directly with Fidelity’s relationship management team and our Workplace Clients to capture insights, trends, and customer feedback on how Fidelity could improve our customer experience. The Expertise We Are Looking For: <ul> <li>Bachelor’s Degree required</li> <li>5+ years client service or client/vendor relationship management experience</li> <li>Understanding of the Health Savings Account (HSA) product and brokerage account opening experience is a plus</li> </ul> The Skills you Bring: <ul> <li>Proven expertise working with large client (employer) relationships, leading discussions, responding to questions, and overcoming objections.</li> <li>Strong experience advocating for the needs of clients.</li> <li>Meticulous project/program management skills are needed to coordinate and complete several unrelated tasks in a timeline desired by the business.</li> <li>Curious and analytical with a customer-centric approach to help overcome client objections and share alternatives to help improve alignment across Fidelity and our Clients.</li> <li>Positive relationship building, interpersonal and influencing skills to stay in sync with team members across Fidelity.</li> <li>Experience leading, influencing, and motivating colleagues without formal authority, and have a history of delivering extraordinary outcome for clients and the business.</li> </ul> The Value you Deliver: <ul> <li>Ensure Fidelity’s product offering remains aligned with industry regulations.</li> <li>Support the success of continued Fidelity HSA account growth through bulk account opening solutions available to Workplace Clients.</li> <li>Provide clear and timely follow-up to all client questions and concerns.</li> <li>Define, refine, and communicate the progress of the initiative to Fidelity team members.</li> <li>Discover and prioritize approach to client outreach which balances a positive client experience and timeliness of overall process.</li> <li>Routinely engage Fidelity Legal, Risk and Compliance to discuss new account opening considerations, proposals and options requested by our Clients. Advocates for clients to ensure any novel solutions or exceptions follow industry regulations, are well-documented and are consistent with Fidelity policy &amp; procedures.</li> </ul> How Your Work Impacts the Organization Health Savings Accounts are a fast-growing product offering across Fidelity. Your work will have a direct impact on the overall attractiveness of our offering to current and prospective clients. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Please see the below pay rate range for the work location of Smithfield, RI only: $71.00-91.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Team: The Health and Benefits Accounts Domain within the Fidelity Healthcare Group is looking for an expert client facing program manager to help coordinate outreach to Workplace Clients (Employers). This outreach will include a process to review and confirm the employee digital experience to request opening a Fidelity Health Savings Account (HSA) offered by their Benefits Administrator or similar enrollment solution. The Role: In this role, you will be a member of the HSA Product Area with responsibility for client engagement, reviewing and capturing data to help ensure Fidelity is opening accounts for employees of Workplace Clients in accordance with the agreement set forth between Fidelity and the Client. You will have the opportunity to work directly with Fidelity’s relationship management team and our Workplace Clients to capture insights, trends, and customer feedback on how Fidelity could improve our customer experience. The Expertise We Are Looking For: <ul> <li>Bachelor’s Degree required </li><li>5+ years client service or client/vendor relationship management experience </li><li>Understanding of the Health Savings Account (HSA) product and brokerage account opening experience is a plus </li></ul> The Skills you Bring: <ul> <li>Proven expertise working with large client (employer) relationships, leading discussions, responding to questions, and overcoming objections. </li><li>Strong experience advocating for the needs of clients. </li><li>Meticulous project/program management skills are needed to coordinate and complete several unrelated tasks in a timeline desired by the business. </li><li>Curious and analytical with a customer-centric approach to help overcome client objections and share alternatives to help improve alignment across Fidelity and our Clients. </li><li>Positive relationship building, interpersonal and influencing skills to stay in sync with team members across Fidelity. </li><li>Experience leading, influencing, and motivating colleagues without formal authority, and have a history of delivering extraordinary outcome for clients and the business. </li></ul> The Value you Deliver: <ul> <li>Ensure Fidelity’s product offering remains aligned with industry regulations. </li><li>Support the success of continued Fidelity HSA account growth through bulk account opening solutions available to Workplace Clients. </li><li>Provide clear and timely follow-up to all client questions and concerns. </li><li>Define, refine, and communicate the progress of the initiative to Fidelity team members. </li><li>Discover and prioritize approach to client outreach which balances a positive client experience and timeliness of overall process. </li><li>Routinely engage Fidelity Legal, Risk and Compliance to discuss new account opening considerations, proposals and options requested by our Clients. Advocates for clients to ensure any novel solutions or exceptions follow industry regulations, are well-documented and are consistent with Fidelity policy &amp; procedures. </li></ul> How Your Work Impacts the Organization Health Savings Accounts are a fast-growing product offering across Fidelity. Your work will have a direct impact on the overall attractiveness of our offering to current and prospective clients. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Please see the below pay rate range for the work location of Boston, MA only: $71.00-91.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Agile Scrum Master to work in Fidelity Charitable's Agile Office in Westlake, TX <h3>The Role</h3> As a Scrum Master, you will be a member of a multi-functional agile team within Fidelity Charitable. You will guide and advise teams on Agile values, practices and processes to ensure that the team is fully functional, productive, and passionate about the value they're delivering. <h3>The Expertise you have</h3> <ul> <li>Proven understanding of Agile and lean practices, processes, and artifacts </li><li>Practical and related experiences in being a servant leader to multiple agile teams concurrently </li><li>Certified Scrum Master (CSM) or equivalent, and at least 5 years of experience </li></ul> <h3>The Purpose of This Role</h3> As a Scrum Master, you will work directly in a team to advise and oversee performance against agile values, practices and processes. Working with the product owner, you will support the work of the team by maintaining the backlog and facilitating agile ceremonies like stand ups, planning and retrospectives. You will monitor team performance using data dashboards and partner with the team to identify continuous improvement opportunities to help the team work better and smarter. <h3>The Skills You Bring</h3> <ul> <li>Your ability to influence behavior without having organizational hierarchy </li><li>Able to manage a constantly evolving environment </li><li>Your ability to brainstorm with the team on solutions to address challenges and roadblocks </li><li>Your superb communication and people-interaction skills </li><li>Your organized and focused nature </li><li>Your continuous improvement mentality </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall team performance and effectiveness </li><li>Identifying team improvement opportunities and looking externally for standard methodologies to support continuous improvement </li><li>Running and coordinating logistics for Agile ceremonies and practices, e.g., backlog maintenance, sprint planning, daily stand-ups, and retrospectives </li><li>Ensuring all work is supervised in the backlog and accurately balanced across team members </li><li>Maintaining and updating the team's process metrics and artifacts to ensure accurate and clear communications to partners </li><li>Driving a collaborative and encouraging team culture through team building and engagement practices </li></ul>

Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Mainframe Site Reliability Engineer to work in Jersey City, New Jersey! <h3>The Role</h3> Looking for a Senior Site Reliability Engineer with curiosity, analytical skills, and dedication to problem-solving. The Support Engineering organization is responsible for ensuring the stability and reliability of production systems through on-call support, incident communication, root cause analysis, and execution of disaster recovery and business continuity plans. It also involves maintaining operational documentation, supporting audits and recurring maintenance. A person in this role will be primarily passionate about support engineering for the Tax and Corporate Actions products. This role includes working closely with technology and business partners to investigate issues, assure sufficient preparation for changes, and driving improvements to prevent instability from occurring. The Expertise and Skills You Bring <ul> <li>Participate in projects that apply application patterns and analytics to improve service standards. </li><li>Monitor system metrics and provide input to improve scalability, dependability, and performance. </li><li>Support strategies that improve platform reliability, stability, and operational efficiency. </li><li>Support data-driven models that highlight the impact of automation efforts. </li><li>Contribute to support engineering efforts across critical brokerage recordkeeping products. Collaborate with product teams to enhance availability, resilience, and stability. </li><li>Experience with mainframe COBOL, CICS, DB2, JCL, VSAM and SQL </li><li>Performing disaster recovery testing </li><li>Understating Tax Reporting/Cost basis and Corporate Actions applications is a plus </li></ul> <h3>The Team</h3> Brokerage Recordkeeping Technology Support Engineering is passionate about four key dimensions of stability – Adaptable, Reliable, Resilient, and Ready. The team was developed to remove distractions related to ongoing operations for delivery teams, while driving protocols and standards to engineering and change practices. Members of the team are exposed to all aspects of the brokerage platform including its consumers and 3rd party dependencies. Members of this team are intimately familiar with how a world class brokerage platform is built, how it operates, and how it is changing through modernization. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Pay Range: $75-$91/hr Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

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