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This End User Support Specialist position provides end-user technology support for the Fidelity Investments Durham, NC location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are set up with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc. · Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits a positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.

Fidelity TalentSource

End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Logistics Technician to work in Fidelity’s Enterprise Infrastructure Group in Durham, NC! The Role: Seeking a Logistics Technician based in Durham, NC. The successful candidate will be responsible for providing main logistical and operational support for all hardware assets in the Durham, NC Region. We are looking for a detailed and team-oriented individual who is energized and working in a fast-paced environment is a must. Candidate must be organized and enjoy inventory management. Experience working in large deployments and rolling out hardware on a large scale is beneficial. Responsibilities: <ul> <li>Logistics Support – maintain hardware inventory of computers, monitors, phones, keyboards, mice, etc. </li><li>Follow established procedures from Central Logistics for logging all equipment in and out </li><li>Always maintain a clean Logistics room, areas/shelves clearly labeled </li><li>Taking ownership of the lab to ensure processes/policies are being applied, making changes to these processes to provide a better customer service experience. </li><li>Responsible for ensuring all techs are following process\policies in Secure Stock Rooms, Lab Rooms, Storage Rooms, Guru Bars </li><li>Receive and process hardware in tracking system as deliveries arrive. </li><li>Open “broken hardware” requests with vendors and track until completion </li><li>Hardware arrival – check “Legal Holds” data and perform data backup when identified </li><li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Ex. Assign devices for New Hires, Break-fix, PC Refresh </li><li>Quarterly Physical Inventory of all equipment in the room </li><li>Place equipment orders on behalf of associates as necessary </li><li>Computer wiping – ensure all older devices set for disposal are wiped and log file captured </li><li>Dispose of old equipment through our vendor, process is audited, tracked very closely </li><li>Work with Central Logistics to request equipment. </li><li>Adherence to reporting and escalation procedures. </li><li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. </li><li>Working in conjunction with technical and non-technical personnel to successfully finish the requests. </li><li>Special assignments and other work related duties as required by management. </li><li>Ensuring all documentation is kept updated, as well as build new documentation as needed </li><li>Computer Builds – maintain a supply of computers loaded with specific image </li></ul> Education and Experience: <ul> <li>Associates Degree and/or 2+ years knowledge of Logistics experience and computer hardware </li><li>A+ certification is a plus </li></ul> Skills and Knowledge: <ul> <li>Knowledge in working in SharePoint/Excel with formulas a plus </li><li>A detailed oriented self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask. </li><li>Knowledge of Windows Operating Systems, Mac OS and Client Hardware. </li><li>Ability to excel in a change-controlled environment. </li><li>Superior analytical and communication skills. </li><li>Ability to work effectively with client and other groups. </li><li>Ability to think independently to meet goals based on requirements. </li></ul>

Logistics Technician

<h3>Principal Systems Analyst</h3> The Role Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Principal Systems Analyst in Merrimack, NH, Westlake, TX, and Smithfield, RI! Fidelity’s Institutional Wealth Management Services is looking for an experienced Systems Analyst to lead the technical analysis and support of our application suite that delivers critical workflow and document management capabilities to our Business Product Management (BPM) customers. The team operates in an Agile environment, supporting both cloud-based and on-premise applications. This role requires a blend of technical and business expertise. It requires collaboration with stakeholders across the Business community, IT teams, Software Engineers, and Architects. You will work closely with the Squad Lead to solution, design, build, test, and deliver features and products aligned with business priorities. You will be expected to perform extensive current vs. future state assessments, gap analysis, and research of system flows starting with customer facing UIs all the way through to backend systems. You will create supporting artifacts including diagrams, story maps, JIRA stories and confluence pages. You will use your excellent written and oral communication skills to convey this information to a varied audience that includes both technical and non-technical members. <h3>The Expertise and Skills You Bring: </h3> <ul> <li>10+ years of total engineering experience with a minimum of 5 years in the role of a Systems Analyst </li><li>Analysis experience with complex enterprise-level, end-to-end processes in a Web application environment </li><li>Experience with REST, SOAP API technologies and related tools such as Postman and Insomnia </li><li>Proficiency with JSON, Java, SQL and log analysis (Splunk, Datadog) </li><li>Experience with code analysis, repositories, and deployment strategies </li><li>Expertise understanding the technology and architecture of an application as well as the business problems, requirements and solutions </li><li>Strong written and verbal communication skills: communicates clearly, concisely, and impactfully to influence others tailoring the information to the audience </li><li>Proficiency in drawing out information from Business or Technical partners </li><li>Experience with solution design of new systems and the enhancement and modernization of legacy systems </li><li>Expertise in story writing, testing, creation of diagrams and product documentation </li><li>Ability to take complex features and break them into bodies of work, then break them down further into stories with well-defined business value and acceptance criteria </li><li>A highly curious and motivated learner with strong problem-solving skills </li><li>Takes initiative, finds solutions and follows through with minimal direction </li><li>Ability to navigate through ambiguous circumstances and demonstrate flexibility and adaptability </li><li>An advocate for an exceptional customer experience </li><li>Ability to triage system defects in production and non-production environments </li><li>Bachelor’s degree required, preferably in Business, Finance, Information Technology, or Management Information Systems </li><li>Prior experience as a Developer, QA or Support Engineer is a plus </li><li>Experience within the financial services industry is a plus </li><li>Cloud experience, particularly AWS, is a plus </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Work with business and technology partners to define the scope of problems/issues, in terms of business and/or system requirements and processes </li><li>Translate complex business needs into clear, actionable requirements </li><li>Develop diagrams, story maps, user stories, acceptance criteria and clearly convey business and technical information to a widely varied audience, ensuring that everyone is on the same page </li><li>Lead backlog refinement and design sessions </li><li>Evaluate design of existing systems to understand their functionality, efficiency, reliability, performance, usage, and maintainability. Document and share this information with the organization </li><li>Collaborate with Agile team members to come up with comprehensive, cohesive solutions </li><li>Clearly articulate the squad’s needs, requirements, and dependencies </li><li>Provide support in estimating, planning, scheduling, and prioritizing work </li><li>Apply documentation standards and best practices </li></ul> <h3>The Team</h3> The squad you’ll be joining is responsible for applications used to support financial professionals and institutions who rely on Fidelity to service their clients and grow their businesses. Please see the below pay rate range for the work locations in Rhode Island only: $60.00 – $90.04 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Principal Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Merrimack, New Hampshire, Smithfield, Rhode Island, or Westlake, TX! <h3>The Role</h3> We are seeking aSoftware Engineerto join the Risk Workstation Product Area to develop high-quality applications servicing Risk and other business units. You will have the opportunity to be part of the team to modernize this critical application that allows the firm to manage many types of risks <h3>The Expertise and Skills You Bring </h3> <ul> <li>5+ years of experience working with Java, Angular, Spring boot, Oracle, Kafka, Kubernetes, AWS -EKS. </li><li>Deep knowledge and experience with Data Analysis, Data Modeling and SQL/PLSQL, Packages, Procedures, Collections, Ref Cursor (Oracle) </li><li>You have hands-on technical leadership experience leading and mentoring scrum teams focused on building software solutions for business critical, architecturally distributed experiences. </li><li>You are experienced architecting and producing technical designs and solutions and working with squad members </li><li>You are skilled in effectively conveying technical expertise to engage in impactful discussions with business and architecture partners. </li><li>Experience with build, continuous integration and delivery (CI/CD) processes and tools (e.g. Git, Jenkins, Udeploy, Swagger, Datadog) from code check-in to production </li><li>Experience with Spring IDE and Eclipse within UNIX and Windows environments </li><li>Experience in cloud infrastructure (AWS is preferred) </li><li>Experience with Agile development practices and the value they bring to development teams </li><li>Proven ability to collaborate with technical and business partners </li><li>Financial domain knowledge with exposure to financial brokerage and Market &amp; Collateral/Operations Risk is a plus </li></ul> <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you

Full Stack Engineer

Title: Associate Instructor of Welding Technology
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Knoxville
Department: Welding Technology
Campus Location: TCAT Knoxville
Job Summary
The Tennessee College of Applied Technology Knoxville is accepting applications for the full-time Welding Technology Associate Instructor position! We are looking for a passionate educator who is committed to fostering a vibrant and engaging learning environment for both adult learners and dual enrollment students at the Knoxville main campus and other locations. In this role, you will have the opportunity to deliver high-quality instruction that inspires and empowers students to excel in their welding careers. You will play a key role in cultivating a positive classroom and laboratory atmosphere where students can thrive and develop their skills. The work schedule is 7.5 hours per day, 37.5 hours per week, Monday through Friday, from 7:30 AM to 3:30 PM, with a 30-minute lunch break. Join our dedicated team at TCAT Knoxville and contribute to shaping the future of skilled welders in our community. 
Job Duties
<ul>
<li>
Instruction: This position will play a crucial role in enhancing student understanding and engagement within the program. This position requires the ability to effectively implement a multi-method teaching approach, utilizing demonstrations, lectures, hands-on activities, and real-world job site experiences to equip students with the knowledge necessary for employment in the industry. The instructor will assess and adapt teaching methods to meet the diverse needs, interests, and learning abilities of students, developing accurate and objective standards to measure learning outcomes. Responsibilities include teaching all phases of the program, including areas related to certification, while monitoring, grading, and evaluating individual student progress. - (Essential)</li>
<li>
Record Keeping, Reporting, and Graduate Tracking: Maintaining student records in the college’s Banner student records management software and submitting timely reports are essential duties. The instructor will assist in recruiting new students and supporting graduate placement, fostering strong public relations with local businesses and industries. Building and maintaining relationships with area employers is vital for facilitating referrals and employment opportunities for career and technical students. Additionally, the Associate Instructor will be responsible for maintaining and updating the program's graduate placement information. Effective communication in a professional, tactful, and courteous manner with students, faculty, and the general public is essential. The instructor will perform assigned duties following safety procedures and rules, adhering to established practices, curriculum, and standards. - (Essential)</li>
<li>
Professional Development: Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; participate in the annual faculty evaluation process. - (Essential)</li>
<li>
Service to Students: Comply with FERPA laws; participate in advising, recruitment, admissions, and orientation of potential students; assist students with job placement; support student activities, including SkillsUSA, NTHS, graduation, and other events. - (Essential)</li>
<li>
Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, assessment, and performance funding processes; support and participate in the College’s decision-making processes; provide input and assistance with budgets; attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues; maintain an active program advisory committee; work to meet and exceed COE benchmarks for student completion and placement as well as accreditation standards. - (Essential)</li>
<li>Perform other duties as assigned by supervisor and administration, on and off campus. - (Essential)</li>
</ul>
Minimum Qualifications
A high school diploma or equivalency is essential, along with a post-secondary diploma or an Associate Degree in Welding Technology or a related field. Candidates must have a minimum of three years of work experience in the welding occupation, demonstrating both theoretical knowledge and practical skills. The ability to effectively provide instruction in both theory and hands-on applications is crucial for this role.
Preferred Qualifications
While not mandatory, we would highly value candidates with AWS, CWE, CWI, and NCCER certifications. Additionally, teaching experience will be considered a strong asset.
Knowledge, Skills, and Abilities
• Computer skills with knowledge of Microsoft Office and other common software programs • Strong abilities in multi-tasking, customer service, interpersonal skills, and organization • Must possess communication skills necessary to effectively interact with students, the public, and employees at all levels, both written and verbal • Ability to work as part of a team in a fast-paced environment • Ability to maintain confidentiality • Ability to meet deadlines
<ul>
<li>
Environment: Work is performed in a classroom and shop setting with frequent interruptions and distractions. The majority of work (30 hours per week) will be instructing and training students, with the remaining 7.5 hours utilized for grading, recording attendance, and individual student meetings.</li>
<li>
Physical: Primary functions require sufficient physical ability and mobility to work in a classroom and shop setting, lift, carry, push, and/or pull up to 30 lbs., operate standard equipment and tools, stand and climb ladders, and effectively communicate to exchange information.</li>
</ul>
SALARY: Commensurate with education and experience according to Tennessee Board of Regents guidelines within the range of $50,894 - $61,074.
Applications will be accepted until 09/26/2025
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please include the complete beginning and end dates under your employment history. Scan and attach the required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS: Resume Educational transcripts/diploma Industry licensure and or certifications
EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

Motlow State Community College


      Associate Instructor of Welding Technology
    

We have an opening for an Assistant Vice President of Technology - Client Services at our Chattanooga State campus!
Our Purpose&nbsp;- We support and empower everyone in our community to learn without limits.
Our Values:&nbsp;
We cultivate a welcome and caring environment.
We care about the well-being of each other.
We instill trust through integrity and transparency.
We encourage fearless innovation and resilience.
We collaborate to build a better future.
Our Mission&nbsp;-&nbsp;We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.&nbsp; Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.
POSITION SUMMARY:
Under the direction of the Vice President for Technology, lead and manage the Client Services department which consolidates all forward-facing services within the division, including services provided directly to faculty, staff, and students. Coordinate the Technology Division’s services provided to outside groups through approved facilities use agreements. These areas include Technical Services, Media Services, the combined pool of Client Services Specialists, and the Help Desk. Advocate for, and strategically position, organizational and human resources. Lead in the context of the College’s purpose, values, mission, and strategic themes.
<h1>POSITION OBJECTIVES</h1>
<h2>Holistic Student Support
</h2>
Ensure the high quality operation of a student-facing technology help desk to provide in-person assistance to students (and faculty and staff) during normal and extended business hours.
Provide ongoing training to front-line representatives across campus who frequently assist students with “level one” issues such as password resets.
Administer and maintain the formal training program for the Help Desk, as it is structured for “turnover by design” with students – particularly TCAT Computer Support Technician students – joining, learning, and moving on at regular intervals.
<h2>Teaching Excellence</h2>
Consult with faculty to expand the use of technology in teaching.
Provide training for faculty in the use of existing instructional technology.
Through the help desk and the use of cross-functional technicians, provide on-demand support to faculty when technology-related issues arise during normal and extended business hours.
<h2>Program Innovation</h2>
Remain knowledgeable about latest innovations in technology relevant to the areas in the span of care.
Advise leadership across the institution on the strategic direction for technological innovation. Continually examine the status quo and challenge it whenever appropriate.


<h2>Fiscal Stewardship</h2>
Employ staff with "insourced" subject matter expertise to address most issues internally. Recognize the point when the return on investment justifies engaging an external partner, and recommend appropriate action.
Maintain inventory control of numerous high-value items, including specialized equipment for the TV studio and the TV truck.
Supervise the procurement process for Technology. Build and maintain relationships with relevant vendors. Evaluate quotes, using expertise to make recommendations for the best value when purchasing, balancing upfront costs with projected total costs of ownership.
Administer the budget. Develop budget proposals, advocate for the approval of those proposals, and spend within approved limits. Consider opportunities for budget synergy with other departments.
<h2>Organizational Culture
</h2>
Establish and maintain an atmosphere of respect, responsibility, and responsiveness throughout the span of care.
Organize staff development opportunities with explicit connection to the College's purpose, values, mission, and strategic themes.
Provide technological support for events across the entire organization.
<h1>KNOWLEDGE / SKILLS / LICENSURE / CERTIFICATION</h1>
Bachelor’s degree preferred.
At least two years’ experience managing multiple direct reports required. Prior management of a large team is preferred.
Knowledge of: Detailed knowledge of at least one applicable functional area (audio/visual support, classroom technology, IT support) required, with multiple functional areas preferred; Customer service strategies.
Ability to: learn and apply new information via routine collaboration with functional area leadership; communicate on an appropriate level, orally and in writing; establish and maintain a cooperative, productive and effective working relationship with the Vice President for Technology, employees in the span of care, and other leaders from across the College whose operations interact with Technology Client Services.
PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Work is performed in an office environment and also on site for various events. While performing the duties of this position, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to operate standard office equipment; and reach with hands and arms. Employees must be able to pack, transport, set up, and tear down equipment necessary to support College-sponsored events using appropriate College-provided equipment (such as carts and hand trucks).
Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks.
Salary Range: $86,098 - $107,623
* Pay will be determined based on experience and education in accordance with the salary guidelines of the Tennessee Board of Regents. To ensure consideration, all relevant work experience must be included in the application. *
* Resume and Cover Letter required to be considered *
*Application review will begin 30 days after initial posting date.*


      Assistant Vice President of Technology - Client Services
    

Software Engineer in Test The Purpose of This Role Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. Overview As a Software Engineer in Test, you will be working directly with other Software Developers, Architects and business partners to translate vision and designs into sustainable business solutions. You will be responsible for the development of test automation solution for complex software applications, ensuring they are built with quality, consistency to our standards, performance and responsive to the device accessing the application! Responsibilities of the role includes <ul> <li>Translating business and systems requirements into test strategy, Test scenarios and test plans </li><li>Designing, developing, documenting, and maintaining automated tests and tools </li><li>Adhering to Quality Engineering Practices in development of automation scripts </li><li>Understand and apply BDD design concepts to test software solutions. </li><li>Adhere to industry standard best practices in Quality Engineering </li><li>Delivering accurate and maintainable code for automation and software utilities. </li><li>Measure and Report key QA metrics </li><li>Collaborating with other technical resources to: </li><li>Suggest improvements for processes, best practices, and standards. </li><li>See opportunities to improve maintainability of automation platform. </li></ul> The Skills that are Key to this role <ul> <li>Apply proven analytical, problem-solving and quality assurance/testing skills to enhance and validate the quality of the software solutions </li><li>Effectively communicating with partners and providing up to date status of QA delivery </li><li>Guide the team to build end to end test strategy </li><li>Bring in cloud testing expertise </li><li>Spearhead the automation coverage for a given system </li><li>Ability to quickly learn, adapt and strive to meet the needs of a fast paced, changing environment </li><li>Ability to navigate organizationally in order to accomplish tasks </li><li>Ability to work on multiple efforts simultaneously </li></ul> Behavioral attributes <ul> <li>Excellent Written and verbal communication and presentation skills </li><li>Organizational skills including time, project and process management </li><li>Solid analytical, negotiation &amp; building consensus abilities </li><li>Ability to work effectively with both business customers and project team members </li><li>Good interpersonal, relationship management and facilitation skills </li></ul> Technical skills <ul> <li>6-9 years’ experience predominantly in software test/ Quality Engineering </li><li>Bachelor’s/Master’s Degree in Computer Science, Computer Engineering, or other related field </li><li>Deep expertise in Functional testing, regression testing and End to End testing </li><li>Hands-on Software Development in Test experience, which includes any of the following: </li><li>4+ years of using Object Oriented Languages like, Java, Python,etc. </li><li>5+ years of automation scripting experience (not record and playback) </li><li>Good understanding of BDD, CI-CD and DevOps concepts is mandatory. </li></ul> Expertise in following is required: <ul> <li>Java </li><li>Validation of RESTful web services (Rest Assured or Karate) </li><li>Jenkins (CI/CD Pipelines) </li><li>PL/SQL </li><li>Experience in the following is a strong plus: </li><li>Docker </li><li>AWS/Azure </li><li>Mobile testing </li><li>Service Virtualization </li><li>Understanding and working experience of Non-functional testing is preferred </li></ul> How Your Work Impacts the Organization WI (Workplace Investments) helps our customers save and invest through workplace retirement savings plans, build lifetime relationships with customers and provide employers with cost-effective, integrated employee benefit solutions. WI serves customers online, over the phone, and through a nationwide network of investor centers. WI is also committed to helping drive employee retirement readiness by delivering groundbreaking financial solutions to employers, including recordkeeping, cash management products and services and personal advisory services (PAS). Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging! Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Software Engineer in Test

Creating a Brokerage Recordkeeping Platform in public cloud is a once in a career challenge which is critical to the future success and growth of Fidelity Investments. Our goal is to create capabilities necessary to run intraday recordkeeping within a cloud environment within the short to mid timeframe. As the Principal Engineer, you will design, develop, and maintain modern, highly available and scalable interfaces to our next generation platform, laying a path that will span decades into the future. You will have the opportunity to share your technical knowledge to help strengthen our engineering community and further pursue your own learning of new technologies and platforms. The Expertise You Have <ul> <li>Bachelor's degree in Computer Science or Engineering. </li><li>8+ years of hands-on software/cloud development and engineering experience. </li><li>5+ years of experience working in complex architectural designs and technology initiatives. </li><li>5+ years’ experience working in agile development environment (Scrum/Kanban). </li><li>5+ years of experience in Test Driven Development. </li></ul> Required and deep experience implementing solutions using the following technologies: <ul> <li>REST API development leveraging NodeJS, JAVA. </li><li>Event Driven application design and development utilizing KAFKA. </li><li>Database development using PL/SQL for Oracle. </li><li>API Gateway publishing with APIGEE/Stratum. </li><li>Production Support Operations Tools like Splunk/Datadog/Kibana. </li></ul> ? Nice to have experience implementing solutions using the following technologies/concepts: <ul> <li>Application development on Public Cloud – e.g.,?AWS (Serverless (Lambda), EKS,?Step Functions, Lambda, S3, Dynamo). </li><li>DevOps CI/CD tools like?Jenkins/ Jenkins Core, uDeploy, Concourse, TerraForm. </li><li>Data modeling skills and implementing data processing pipelines. </li><li>Containerization technology like?Docker. </li><li>Sound ETL background and understanding of operational data stores. </li><li>End to End topology understanding which include application, network, and other infrastructure components. </li><li>Mainframe experience and COBOL understanding is a huge plus. </li></ul> <ul> <li>Develop/Implement automated test cases using BDD, TDD testing framework (JEST, Cucumber, Selenium) </li></ul>

Cloud Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Site Reliability Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Merrimack NH. <h3>The Role</h3> Our Site Reliability Engineering group within Enterprise Infrastructure combines Operations Excellence with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying standard methodologies in Resiliency Engineering, Automation, Observability &amp; Chaos Testing. The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn the other or previous experience as an SRE. We are looking for a Systems Thinking, SRE Engineer who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, automation, automation, automation...! <h3>Team</h3> We at the Production Services (EI&amp;O-PS) in Fidelity are a centralized support services organization in the Enterprise Infrastructure &amp; Operations group of Fidelity. EI&amp;O-PS supports 3000+ applications across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&amp;O-PS include Platform, Application and Batch Support via Incident management, Change management, Environment management, Cloud, UI, Middle Tier &amp; Database Services, Mainframe operations, Release Services &amp; Performance Engineering services. <h3>The Expertise You Have</h3> <ul> <li> Bachelor’s degree or equivalent experience or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus </li><li>8+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale. </li><li>2 years of experience in Cloud development (AWS) and migration skills; Experience with building and operating highly resilient platforms in AWS cloud environments </li><li>2-4 years of experience in software development with Python, NodeJS, or Java with a focus on SDLC and automation </li><li>Hands-on experience with container orchestration, preferably with Kubernetes </li><li>Experience operating and implementing distributed &amp; highly concurrent service-based </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Ability to automate with various scripting languages (Python, Shell scripting, etc…) </li><li>Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef, …) </li><li>Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines </li><li>Hands-on Kubernetes skills and knowledge. </li><li>Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc…) </li><li>Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale </li><li>Proven experience in maintaining scalability and resiliency of complex environment. </li><li>Proven experience in implementing advanced observability practices and techniques at scale. </li><li>Demonstrated ability to apply modern monitoring tools (DataDog, Prometheus, Splunk, …) </li><li>Ability to triage, complete root cause analysis, and be decisive under pressure </li><li>Experience managing and interpreting large datasets using query languages and visualization tools </li><li>Proficient communication skills with an ability to reach both technical and non-technical audience </li><li>Ability to learn new software, method and practices and bringing them to our developers </li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Site Reliability Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master/Program Manager to work in Merrimack, NH! <h3>The Role: Scrum Master</h3> Lead and coordinate planning and delivery efforts across one or more Squads to achieve positive results, technical feasibility, and balanced team performance. This role integrates customer and business insights with technical understanding to shape actionable plans, manage dependencies and risks, and drive predictable delivery. It also cultivates continuous improvement and team health through structured feedback, open communication, and a focus on long-term sustainability. <h3>Key Responsibilities:</h3> Planning <ul> <li>Create and maintain clear, actionable plans across sprints, releases, and quarterly horizons.</li> <li>Ensure backlog items are well-defined, estimated, and ready for execution through effective refinement.</li> <li>Identify and align dependencies early to support smooth delivery and cross-team coordination.</li> <li>Proactively surface and oversee risks throughout the delivery lifecycle to reduce impact.</li> </ul> Delivery <ul> <li>Track and communicate progress across planning horizons using tools and stakeholder collaboration.</li> <li>Maintain visibility and alignment of dependencies, adjusting plans to reduce delivery risk.</li> <li>Make risks visible, track mitigation actions, and promote accountability and clarity.</li> <li>Lead all aspects of release processes, ensuring readiness, contingency planning, and post-deployment follow-through.</li> </ul> Process <ul> <li>Facilitate early and frequent feedback to ensure solutions align with business needs and stakeholder expectations.</li> <li>Plan and lead work to support a sustainable pace, minimizing burnout and last-minute efforts.</li> <li>Develop a culture of learning and adaptation by identifying insights and implementing changes that improve team performance.</li> </ul> <h3>Initiative Cohesion</h3> <ul> <li>Ensure delivery goals are clearly articulated and understood for each value delivery stream across the program/initiative.</li> <li>Partner with Program Managers and Scrum Masters to ensure cohesion across all aspects of planning, execution, and delivery.</li> <li>Complete Quarterly Planning activities for the program/initiative, ensuring value delivery stream integrations are understood and committed across the program/initiative.</li> <li>Continuously look for ways to improve how the program/initiative is performing using data to drive key decision making.</li> </ul> Communication <ul> <li>Establish communication practices to share delivery plans, coordinate roadmap adjustments, and provide insight into plans and progress.</li> <li>Provide updates to leadership on status of program/initiative including progress, risks, challenges, achievements, and metrics.</li> <li>Effectively communicate and collaborate with key stakeholders including Product Owners, Product Area Leaders, Scrum Masters/Project Managers, Chapter Leaders/People Managers, Architects, and other Stakeholders to ensure dependencies are managed, impediments are removed or escalated, and there is visibility into the work being done and how the program is performing.</li> </ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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