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<h3>Job Description:</h3>Fidelity Enterprise Infrastructure is looking for a highly motivated individual to lead our Asset Management Technology (AM Tech) aligned Equity, FAMS, and High Income Support teams. In this role, you will be responsible for the Production Support of AM Tech’s advisor technology. In addition to strong technical competency, the position requires the ability to effectively manage a geographically diverse team, build and leverage partner relationships, and provide innovative thought leadership.The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn. We are looking for a Systems Thinking, Technology Leader who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, and automation.The Expertise You Have and The Skills You Bring <ul><li>Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus</li><li>10+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale</li><li>Hands-on experience with Public Cloud environments, preferably AWS and Azure. Certifications a plus.</li><li>Hands-on experience with container orchestration</li><li>Experience operating and implementing distributed &amp; highly concurrent service-based architectures, including microservices, containerized services, and/or serverless architectures</li><li>Thought leadership and an ability to plan and drive complex initiatives using agile principles</li><li>Able to understand a complex and global systems environment</li><li>Working knowledge of basic investment terms and practices is desirable</li><li>Familiarity with ITIL framework and/or Agile Project Management</li><li>Financial systems and trading systems knowledge</li><li>Ability to automate with various scripting languages (Python, Shell scripting, etc.)</li><li>Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)</li><li>Strong understanding across cloud infrastructure components (server, storage, network, data, and applications) to deliver end-to-end Cloud Infrastructure architectures and designs</li><li>Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines</li><li>Hands-on Kubernetes skills and knowledge</li><li>Programming/development track record with a compiled/OOP-geared language like C# or Java and scripting/interpreted language experience like JavaScript/TypeScript or Python</li><li>Proven experience in maintaining scalability and resiliency of complex environment</li><li>Proven experience in implementing advanced observability practices and techniques at scale</li><li>Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)</li><li>Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale</li><li>Ability to triage, execute root cause analysis, and be decisive under pressure</li><li>Experience managing and interpreting large datasets using query languages and visualization tools</li><li>Proficient communication skills with an ability to reach both technical and non-technical audience</li><li>Ability to learn new software, method and practices and bringing them to our developers</li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships</li></ul>The Value You Deliver<ul><li>Help define and execute a comprehensive reliability and observability strategy, ensuring that Fidelity’s systems are always available when our customers need them</li><li>Bring together technical, procedural, and financial data to reduce toil and increase efficiency</li><li>You will execute plans for technical standardization and process refinement within the engineering organization, especially for Site Reliability Engineers</li><li>Troubleshoot stack-wide engineering issues related to hardware, software, network, applications and cloud service providers</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Systems Services and Support

<h3>Job Description:</h3>The RoleAs a Data Product Manager within Stock Plan Services (SPS), you will lead the vision and strategy for a multi-year recordkeeping data product that supports both near-term recordkeeping goals aligned to long-term aspirations for data innovation. You will be accountable for defining business data subjects for our plan admin recordkeeping needs and working with technology leaders and delivery teams in delivering near-term solutions towards longer term business data needs and power API-driven solutions. Through your foresight and oversight you will support near-term execution in delivery squads aligned to long-term strategic goals for the plan admin product that lay the foundation for using data to drive innovation.You will apply your deep stock plan expertise with data product management knowledge to drive innovation, ensure adoption of data standards, and deliver differentiated business value. You will work cross-functionally with technology, architecture, governance, and capability teams to ensure alignment, consistency, and excellence in data delivery.You will also have a strong 'look ahead' mentality, anticipating future customer needs, market trends, and technical dependencies to build a proactive and resilient product roadmap. As part of planning, you will identify risks and opportunities early, align resources across the domain effectively, and ensure seamless execution of long-term strategies. Your ability to think several steps ahead will be critical in driving innovation, avoiding delivery bottlenecks, and maintaining alignment with business goals. Ideal candidates will have a passion for strategic planning, a collaborative spirit, and a proven track record of delivering value through foresight and preparation.The TeamYou will collaborate closely with the Product Area Leader, development squads, Chapter Leaders, and key stakeholders across SPS and the enterprise. You will foster a culture of agility, innovation, and continuous improvement while promoting Fidelity’s leadership principles and values.The Expertise We’re Looking For<ul><li>10+ years of experience in data product management, systems development, or technical leadership roles.</li><li>Proven ability to define and execute data strategies aligned with innovative business outcomes.</li><li>Strong fluency of data as a product thinking with data platforms.</li><li>Demonstrated ability to establish and monitor governance frameworks to drive adherence to a data strategy.</li><li>Experience with API development, data replication, and platform readiness (risk, compliance, performance).</li><li>Familiarity with data governance, metadata management, and enterprise taxonomy.</li><li>Demonstrated success in leading cross-functional teams and driving adoption of standards.</li><li>Proven ability to accept ambiguity and knowledge of how to apply your problem-solving skills to find your way out of the fog</li><li>Capable of collaborating across multiple teams and partners in a matrixed environment</li><li>Ability to think strategically and for the long term without sacrificing pace over perfection</li><li>Bachelor’s degree required; MBA or advanced technical degree preferred.</li><li>Financial services experience and Agile methodology exposure are strong pluses.</li></ul>The Skills You Bring<ul><li>You think strategically and decompose a business strategy into an action, translating business needs into data solutions.</li><li>You are a strong communicator and collaborator, able to influence without authority.</li><li>You are technically fluent and comfortable working with architects, engineers, and data scientists.</li><li>You are passionate about data quality, governance, and delivering value through data.</li><li>You are comfortable managing complex initiatives and navigating organizational dynamics.</li><li>You are intellectually curious and committed to continuous learning and improvement.</li></ul>The Value You Deliver<ul><li>Leading the definition and execution of equity compensation plan admin data product strategy across multiple squads and platforms.</li><li>Delivering robust data platform capabilities, including APIs, pipelines, and infrastructure readiness.</li><li>Driving adoption of data standards and practices across capability squads and environments.</li><li>Partnering with COEs (e.g., Architecture, Data Modeling, Governance) to ensure scalable and compliant solutions.</li><li>Prioritizing and managing a unified backlog of data-centric initiatives aligned with business goals.</li><li>Supporting data technology innovation through proofs-of-concept (e.g., data bridging, translation layers).</li><li>Ensuring data quality, reconciliation, archival, retention, and metadata management across the ecosystem.</li><li>Measuring and reporting on the performance and impact of data initiatives using critical metrics and scorecards.</li></ul>How Your Work Impacts the OrganizationStock Plan Services delivers best-in-class equity compensation administration for corporate clients. As a Data Product Manager, your leadership will enable the modernization of SPS’s data ecosystem, supporting new product development, operational efficiency, and strategic growth. Your work will directly impact the quality, accessibility, and value of data across the organization.<h3>Certifications:</h3><h3>Category:</h3>Product ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Squad Lead - Data Product Manager

Systems Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst in Smithfield, RI! The FI Data Solutions team is looking for a highly motivated Systems Analyst to join one of our agile development squads to provide analytical excellence in building and maintaining data in enterprise database platforms. The data infrastructure is going through significant growth, and this is an opportunity to take a leading role in shaping FI capability in this area. The work involves gathering requirements, data analysis, solution design and production rollout activities on data lakes. The Expertise and Skills You Bring <ul> <li>8+ years of experience on business critical, enterprise-wide data applications </li><li>Excellent critical thinking skills </li><li>Excellent soft skills that allow you to gather the requirements from the business partners for database / data projects </li><li>Document objectives, use cases, requirements, and specifications with respect to data </li><li>Work with the squad lead (product owner), developers and with other squads and participate in design discussions </li><li>Ability to convey the technical needs to non-technical members </li><li>Strong data analysis skills that allow you to research and document the existing and future systems </li><li>Must have strong SQL and/or Python skills </li><li>Experience working on ETL projects </li><li>You are familiar with database design concepts and worked on a various database platforms such as Oracle, Snowflake, AWS S3 etc. </li><li>Experience in Agile methodologies (Kanban and SCRUM) is a plus </li><li>Proven ability to deal with ambiguity and work in fast paced environment </li><li>Excellent interpersonal and communication skills </li><li>Excellent collaboration skills to work with multiple teams </li></ul> Please see pay rate for the work location of Rhode Island only: $55 to $86 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Systems Analyst

Senior Software Engineer – Java /AWS Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Software Engineer (Java/AWS/Spring Boot &amp; Batch) in Smithfield, RI! The Role We are looking for a Senior Software Engineer to join a SaaS/cloud-first, innovative, fast-paced technology team within Fidelity Institutional Technology supporting ICG Institutional Distribution. This team is responsible for all data movements to/from our CRM Salesforce platform, Oracle, Snowflake, and third-party vendor systems to deliver advanced data and analytics capabilities that delight our customers and help drive revenue growth. You will work closely with the Data Architects, Tech lead &amp; other squad members and will be responsible for designing and developing highly performant APIs and building robust scalable batch solutions using AWS/Spring etc. The Expertise You Have <ul> <li> BS or MS in Computer Science or Information Systems, or related field </li><li> 6+ years of professional software development experience </li><li> Experience working towards delivery of application solutions operating as part of a larger ecosystem </li><li> Strong verbal and written communication skills with attention to detail </li><li> Excellent analytical, critical thinking and problem-solving skills </li><li> You have standout interpersonal skills </li><li> You have worked in an Agile environment </li></ul> The Skills You Bring <ul> <li> Experience in Spring Frameworks specifically Spring security, Spring Batch and Spring boot </li><li> Experience in Cloud technologies including Docker, Kubernetes, AWS </li><li> Experience in design and development of REST API and Implementing Microservices </li><li> Experience with Automation Tools/Frameworks (Junit, Cucumber/JBehave etc.) </li><li> Experience with DevOps, CI/CD using tools like Jenkins, uDeploy, Cloud Formation etc. </li><li> Experience with SQL programming; building queries and stored procedures/functions </li><li> Experience with UI technologies (Angular, JavaScript or other UI framework) is a plus </li><li> Knowledge of Salesforce, Snowflake and Python scripting is a plus </li><li> Financial services industry experience is a plus </li></ul> The Value You Deliver <ul> <li> Actively working towards delivery of solutions through work in cross-functional squads including product, analysis, architecture, and engineering to deliver end-to-end capabilities that provide the best customer experience </li><li> Exploring new technology trends and using them to advance our capabilities </li><li> Communicating and collaborating effectively with and to influence squad members and external groups, including navigating the organization to effectively accomplish tasks </li></ul> The Team The ICG Institutional Distribution Product Area is focused on building next generation sales and servicing solutions needed to support the growth of our institutional business. We operate using agile mentality, culture, and principles to deliver innovative solutions that enable ICG client facing associates to work efficiently and reliably in supporting the needs of our clients. The team is tremendously hardworking with a passion for technology tempered by a level-headed approach on delivering value to move the business forward. Please see the below pay rate range for this position is: $62.68-93.75 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Software Engineer (Java/AWS/Spring Boot & Batch)

<h3>Job Description:</h3>Senior Software Engineer in Test (SQL, ETL, DATA LAKE, REPORTING)Fidelity Investments Workplace Investing (WI) organization is looking for a Senior Software Engineer specializing in test to join one of the Client Reporting squads within our Data Out – Client Reporting domain tasked with modernizing the outbound reporting platform and strategy within our market leading global equity compensation platform.The Expertise You Have<ul><li>Bachelor’s Degree or equivalent in a technology related field (Computer Science, Engineering, etc.) required</li><li>7+ years of relevant technical experience and experience in test automation</li><li>Experience with PL/SQL and complex queries, views, packages etc.</li><li>Strong SQL skills plus Java and Python development experience</li><li>2+ years of Big Data, Data Lake or Data Warehouse experience is desired</li><li>Experience with ETL Data Pipeline testing of Data Warehouse platforms; exposure to iCEDQ test tool preferred</li><li>Experienced in Big Data Reporting Tools (OBIEE / Tableau / Power BI)</li><li>Familiarity with business intelligence reporting platforms, such as Power BI, would be advantageous</li><li>Playwright, Selenium knowledge good to have but not must</li><li>Strong working knowledge of relational databases, like Oracle or Postgres, and data lake/warehouse concepts, such as Snowflake</li><li>Knowledge of data pipeline testing will be a distinct advantage</li><li>Ability to work effectively with product development, external teams, and management</li><li>Knowledge of CI/CD Pipelines</li><li>ISTQB Certification (nice to have)</li><li>Experience as Software Engineer in test automation of RESTful services (Cucumber, Junit, Selenium, RestAssured, Git, Gradle, Maven)</li><li>Data Engineer working with the latest Big Data technologies and tools (Snowflake, Airflow, AWS, Azure)</li><li>Expert knowledge in test automation frameworks and demonstrate proficiency, quality and passion in your coding ability</li><li>Experience with UI and Microservices Architecture, Restful API’s, Enterprise messaging like ActiveMQ, Kafka</li><li>Experience with DevOps, Continuous Integration and Delivery tools like Jenkins, Maven, uDeploy, Stash</li></ul>The Skills You Bring<ul><li>Your experience in executing projects in an Agile environment.</li><li>Your ability to collaborate with other technical and business experts in the team</li><li>Curiosity to stay current with new and emerging technologies and concepts, finding ways to apply those to business problems.</li><li>Your passion to follow modern test driven and automation driven software development methodologies.</li><li>Design, develop, maintain, and execute automated tests while adopting industry best practices and tools.</li></ul>The Value you Deliver<ul><li>Keeping the focus of the work in terms of Customer obsession.</li><li>Embrace continuous improvement regarding application quality and stability.</li><li>Strong sense of ownership for the quality of solution delivery.</li><li>Being candid and honest in all discussions to ensure the best outcomes.</li></ul>The TeamYou will be working with a team of business leaders and technologists focused on delivering a modern solution to Client Reporting via Automation, Continuous Integration and Test Data ecosystems. This role demands significant collaboration between members of various business and IT groups throughout the lifecycle of a typical project. As a technical associate, you will be working directly to shape our technology vision and will have a real impact on our Workplace Investing organization’s success.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Software Engineer in Test (SQL, ETL, Data Lake, Reporting)

<h3>Job Description:</h3>The RoleAs a Senior Manager in Consumer Strategy &amp; Segment Marketing (CSSM) you blend business analysis and marketing expertise with a passion for uncovering consumer insights. Working collaboratively within a cross-functional team and in close partnership with your Manager/Team Lead, you will use your expertise to support the development of actionable consumer marketing strategies that differentiate Fidelity offerings in the market and drive meaningful consumer value and business outcomes. One key deliverable of this role is the strategic marketing brief that guides channel, messaging and activation activities.Your initial work will be supporting Fidelity’s crypto team in three key areas: 1) Contributing to go-to-market efforts in support of new products and features; 2) Driving strategy for crypto education content and programs; 3) Partner with product teams on new offerings to provide customer insight/perspective, influence user experience, and craft messaging.You will report to a Vice President or Team leader who oversees a team of 5-10 other CSSM Associates.The Expertise and Skills You Bring<ul><li>BA/BS required </li><li>8+ years of relevant marketing/management/strategy experience</li><li>Financial services experience preferred </li><li>Cryptocurrency/blockchain experience preferred, but interest in cryptocurrency/blockchain is required</li><li>Experience contributing to the development of marketing strategies across customer acquisition and client development; segmentation development, design target development; digital experience and customer journey mapping </li><li>Experience utilizing consumer research and deriving actionable consumer insights research and data analysis to inform the development of new hypotheses, opportunity exploration, business case development, differentiated marketing strategies, and program execution </li><li>Able to deliver concise written and verbal communications grounded in data and insights to influence decision-making</li><li>Contribute to story-telling using qualitative and quantitative data, market trends, business insights and other inputs in a cohesive narrative to inform marketing strategy development </li><li>Ability to successfully collaborate with and influence multiple business and marketing stakeholders at different levels to develop marketing strategies and align on implementation plans</li><li>Intellectually curious and appreciate learning new skills and capabilities </li><li>Proactive: able to navigate ambiguity and take action with consultation and guidance from your Team Lead to drive results across teams and lines of business. Contributes to identification of new opportunities and ideas with data-driven insights and recommendations </li></ul>The TeamThe Consumer Strategy &amp; Segment Marketing Team (CSSM) is part of the Marketing &amp; Social Platforms domain. The team works across business and marketing and partners closely with other commercialization functions and teams at all stages of the product lifecycle (new offerings à scaled solutions) and in service of customer acquisition and client development objectives. At our core, we represent the voice of the customer and are focused on helping Fidelity offer the right products to the right customers with differentiated value propositions and positioning to drive commercial success.<h3>Certifications:</h3><h3>Category:</h3>MarketingMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Consumer Strategy & Segment Marketing (CSSM)

&nbsp;Plan works for girls’ rights. Harmful barriers like child marriage, human trafficking and gender-based violence are preventing girls and young women from achieving their full potential.&nbsp;Plan, along with government and private partners, fights against harmful gender norms and empowers young people to create positive change in their communities. We have worked in communities for more than 80 years and provide locally-driven programming through 240&nbsp;offices around the world.Plan International USA is fully committed to the safeguarding of all children and young people from all forms of violence.This position is responsible for providing all Plan International USA donors and prospective sponsors and donors, with quality customer service, resulting in their satisfaction, retention and full engagement in Plan’s mission and programs. Reporting to the Outbound Donor Engagement Manager, the incumbent will be part of the Outbound team calling Plan’s existing and prospective donor base. &nbsp;(i.e. welcome calls to welcome new sponsors and donors, arrears calls to recover lost revenue, various campaigns etc.) The Outbound Donor Engagement Representative should be knowledgeable, solution oriented and professional.&nbsp;The hours for this role are as follows: (hours are listed in Eastern Standard Time)Monday: 1:30pm - 10:00pmTuesday: 12:30pm - 9:00pmWednesday: 12:30pm - 9:00pmThursday: 12:30pm - 9:00pmFriday: 9:30am - 6:00pmResponsibilities:Manages customers’ accounts (sponsors, contributors, donors):<ul><li>Makes 65 to 80 calls to donors daily</li><li>Builds donor loyalty by providing recommendations and alternatives, up-selling of products and services to improve revenue</li><li>Provides exceptional service in all interactions with our donors through all forms of communication</li><li>Possess superior time management skills to ensure optimum performance, deadlines are met</li><li>Contributes to the success of the outbound campaign through process improvements and donation processing</li><li>Educates donors about donation options, Plan International USA’s initiatives and willingness to be supportive and take part in retention campaigns</li><li>Encourages donors to become sponsors or make a one-time gifts toward various campaigns</li><li>Assesses the prospective clients’ interest and motivation and help them decide the type and level of engagement they can have with Plan</li><li>Enrolls sponsors, contributors, and donors</li><li>Processes, maintains, and updates customers’ accounts</li><li>Ensures positive closure of customers’ experience if they discontinue</li></ul>Builds, manages and retains customer relationships:<ul><li>Contacts donors to welcome them to the program, inform them of changes or to find out issues or concerns they may have that are resulting in arrears or dissatisfaction (i.e. bonding call, arrears call, etc.)</li><li>Provides accurate and adequate information to the customers to help them explore other avenues to help children</li><li>Stewards the customers toward extending their involvement through renewals, multiple sponsorships/gifts, upgrades and/or major gifts</li><li>Strong verbal communication skills and ability to represent the organization</li><li>Ability to employ active listening techniques, to ensure complete understanding</li><li>Demonstrated interest in international development issues and current affairs</li><li>Ability to meet and exceed daily/weekly/monthly sales targets</li><li>Strong negotiation and promotional skills</li><li>Possesses initiative and follow-through</li><li>Dedication and commitment to providing outstanding service</li><li>Flexible and adaptable in handling varying schedules, new situations and change</li><li>Analytical, research and solution driven</li></ul>Education and Experience:<ul><li>High School diploma; Post-secondary education preferred</li><li>Previous call center sales experience is mandatory</li><li>PC skills, with knowledge of Windows; MS-Word, Outlook, Excel and CRM or Similar Customer Service Database</li></ul>Other DutiesThis job description does not contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time.Plan is an equal opportunity employer and follows all laws associated with the EEOC. PI278028951

Donor Engagement Representative

<h3>Job Description:</h3>Chapter Leader, Fidelity Health Digital TechnologyThe RoleThe Chapter Leader, Fidelity Health Digital Technology is responsible for leading across all Fidelity Health’s products as a trusted advisor, providing direction and guidance on all aspects of the Digital technology delivery. Working with business stakeholders, executive leadership and agile development teams, you will lead a team of chapters leaders in the delivery of technology projects, engineering best practices and defining a digital strategy to meet the business vision. This is a blended role, requiring a combination of leadership, mentoring skills alongside deep technical expertise.The Expertise and Skills You Bring <ul><li>Bachelor’s or master’s degree in a technology-related field (e.g. Engineering, Computer Software, etc.)</li><li>10+ years of software development experience with increasing leadership responsibilities</li><li>Ability to define a digital technology vision, strategy and solutions to align with business priorities.</li><li>Strong business insight and ability to recommend technical solutions to achieve desired business outcome</li><li>General knowledge of the Healthcare industry is a plus</li><li>Exceptional communication skills with the ability to convey technical ideas clearly to both technical and non-technical audiences.</li><li>Strong interpersonal skills with a collaborative mindset to work seamlessly across organizational boundaries.</li><li>You exhibit strong cross-functional leadership and collaboration skills to navigate a matrixed environment with a range of priorities and perspectives</li><li>You are comfortable leading, advising, and empowering team leaders and members</li><li>You lead leaders in all aspects of performance management, goal setting, coaching, development, and engagement</li><li>You are skilled at running a highly diverse, non-co-located agile organization</li><li>Your knowledge of web/mobile architecture, trends, and emerging technologies supports your desire to experiment and work with the latest technologies</li><li>You understand the end-to-end development lifecycle and have proven results implementing DevOps, Automated Testing and Continuous Delivery practices across Web and Mobile frameworks and languages such as Swift, Kotlin, Angular, and Java</li></ul>The TeamOur team builds outstanding digital experiences for Fidelity Health customers. We focus on crafting rich and compelling experiences using the best application design guidelines by way of robust tooling to provide healthcare benefits and management. We work in a collaborative, fast-paced environment and are committed to advancing a digital strategy to the delight of our customers.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to roles listed as Remote or Onsite.Company OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Chapter Leader, Fidelity Health Digital Technology

<h3>Job Description:</h3>The Role As key members of the Wealth Management and Advisory team we are responsible for partnering with distribution partners to develop, implement and support the diverse set of investment solutions to Fidelity Institutional intermediary clients. We are fortunate to contribute to Fidelity’s rapidly growing advice business and capabilities with focus on advice solutions offered to advisors, home offices, and family offices through managed offerings including model portfolios, separately managed accounts, unified managed accounts and technology capabilities and tools. This role will be responsible for supporting the development and management of Fidelity’s FMAX platform. The Director, Managed Platform Product Manager will support the implementation and ongoing support of Fidelity Institutional’s FMAX offerings with the following core responsibilities: <ul><li>Demonstrates deep institutional knowledge of the Envestnet UMP platform to support FMAX and MAS. </li></ul><ul><li>Manage and resolve inquiries related to managed platforms received via email and Microsoft Teams, ensuring timely and effective support. </li></ul><ul><li>Participate in product lifecycle process design and requirements definition to deliver on FMAX product roadmap </li></ul><ul><li>Resource for FMAX subject matter expertise and product oversight, product policies, and business acceptance. </li></ul><ul><li>Provide overall product management support for FMAX and drive resolution of client experience issues, business risks and process impediments </li></ul><ul><li>Engage in data/information gathering and analysis to inform FMAX product strategy and product development activities. </li></ul><ul><li>Liaison to distribution partners to gather feedback and provide support for an enhanced client experience </li></ul><ul><li>Communicate investment philosophy, process, resources and results to internal partners and will work closely with product professionals across Fidelity's distribution channels to support product positioning, product marketing, and product development. </li></ul>The Expertise and Skills You Bring <ul><li>BS degree required. </li></ul><ul><li>Ten plus (10+) years of financial services experience, preferably in product management, product development, or product strategy roles. </li></ul><ul><li>Knowledge of managed accounts and, technology architecture, and trading practices </li></ul><ul><li>Working experience with TAMP offerings and product development </li></ul><ul><li>Demonstrates deep institutional knowledge of the Envestnet UMP platform to support FMAX. </li></ul><ul><li>Solid understanding of the Financial Intermediary marketplace and all aspects of a brokerage offering, the competitive landscape of the managed accounts industry, and familiarity with Fidelity products and services </li></ul><ul><li>Strong analytical and critical thinking skills required ensuring analyses are thoroughly vetted and sound </li></ul><ul><li>Perform data analysis to identify critical client insights, recognize product usage trends and uncover opportunities for improving process efficiencies for our clients </li></ul><ul><li>Interpersonal and Influencing skills are critical along with a proven track record of successfully engaging with all levels of management across multiple business units </li></ul><ul><li>Communication skills and the ability to clearly, concisely and persuasively present sophisticated proposals, issues and arguments, both in writing and verbally </li></ul><ul><li>Project management skills required to successfully drive projects across the company and run critical dependencies. Knowledge of agile working models is preferred </li></ul><ul><li>Work collaboratively across the Fidelity Enterprise and possess strong influence management skills while maintaining productive long-term working relationships </li></ul><ul><li>Manage internal and external communications related to assigned product responsibilities </li></ul>The Team In this role you will be part of a diverse, collaborative, and adaptive team tasked with helping grow Fidelity’s Managed account platform (FMAX) grow in the marketplace! We are seeking candidates who like to work in an agile and future-thinking organization who values positive change agents with an unwavering commitment to wowing our customers. <h3>Certifications:</h3><h3>Category:</h3>Product ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Managed Platform Product Manager

<h3>Job Description:</h3>Please Note: We are unable to offer sponsorship for this positionSenior Manager, Participant Engagement Strategy – Tax-Exempt Market (TEM)Shape the Future of Participant Engagement.At Fidelity, we believe in making it easier for associates to deliver exceptional experiences to participants. If you're energized by aligning vision with execution, solving complex challenges, and leading transformative strategies across teams, we want you on our team.Who We AreThe Tax-Exempt Market (TEM) Participant Engagement team is the strategic engine behind two participant-facing distribution channels:<ul><li>TEMPA (TEM Planning &amp; Advice)</li><li>WEPA (Workplace Education, Planning &amp; Advice)</li></ul>Together, these channels deliver personalized education and planning experiences to workplace participants—virtually and on-site.The Participant Engagement Strategy team serves as the connective tissue across these channels, partnering with TEM and Wealth leadership to define, evolve, and execute a unified participant engagement strategy. We drive B2B2C innovation, optimize service models, and ensure our distribution channels are aligned to deliver measurable business outcomes.As a Senior Manager, Participant Engagement Strategy, you will play a key role in advancing strategic initiatives that enhance how we engage participants and support associates. You will:<ul><li>Support Strategy Development: Contribute to the creation and refinement of an integrated participant engagement strategy across TEMPA and WEPA. Help align stakeholders around shared goals and track progress toward outcomes.</li><li>Use Data to Inform Service Model Enhancements: Analyze participant and associate feedback, performance metrics, and business trends to support the design of future-state service models that balance digital, virtual, and in-person experiences.</li><li>Build and Strengthen Partnerships: Collaborate with cross-functional teams across Fidelity to support integrated efforts, share insights, and help scale successful initiatives.</li><li>Work with Agility: Operate in an agile-like environment, contributing to planning, execution, and change management efforts across multiple strategic workstreams.</li></ul>What You Bring<ul><li>Strategic Thinking: You understand systems and can connect dots across teams to support strategic priorities.</li><li>Influence &amp; Collaboration: You build trust, foster alignment, and contribute to team success through strong relationships and communication.</li><li>Execution Focus: You bring structure to ambiguity, manage multiple priorities, and help move work forward with clarity and consistency.</li><li>Communication Skills: You simplify complex ideas, contribute to executive-level presentations, and help translate strategy into action, leveraging your strong PowerPoint acumen.</li><li>Curiosity &amp; Initiative: You seek out new ideas, engage with adjacent teams, and proactively identify opportunities to improve participant and associate experiences.</li></ul>Your Experience<ul><li>5 years in strategy, consulting, transformation, or program/project management roles</li><li>Experience working in large, matrixed organizations</li><li>Familiarity with Fidelity’s distribution ecosystem (TEM, Workplace, or Retail)</li><li>Demonstrated success supporting service model design, process improvement, or business transformation</li><li>Experience working in or supporting distribution channels preferred</li><li>Comfort working in agile or hybrid environments</li><li>Ability to manage multiple priorities and contribute to complex projects independently and collaboratively</li></ul>The base salary range for this position is $85,000-$143,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Program/Project Management

96 Jobs in Killingly, CT, USA