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About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.&nbsp; We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. &nbsp;JOB SUMMARY:Job Description Summary Account Executives are subject matter experts of zero balance projects, conducting in depth research of hospital contracts, data, and other sources to address client questions. They manage external project relationships, which includes compiling and presenting reports and analysis. They also manage internal projects and assignments.ESSENTIAL DUTIES AND RESPONSIBILITIES:&nbsp; Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.Job DescriptionRole &amp; Responsibilities: <ul><li>Manage client projects and relationships by participating in meetings, managing action items through to completion, answering client questions, and independently writing client emails</li><li>Compile, QA, and independently manage client processes from start to finish, such as provider relation escalations, bulk issues, regular reports, and invoices</li><li>Manage internal staffing and project needs, including answering questions from other team members on assigned client and monitoring project profitability</li><li>Research and determine next steps for complex and new payer issues and reimbursement areas to uncover potential opportunities, such as reimbursement guidelines and healthcare legislation</li><li>Create and update project plans, including outlining potential risk areas of a hospital-payer contract based on reimbursement structure and how to manually identify within the data</li><li>Review and summarize pricing documents based on hospital contracts to calculate expected payments, including Medicaid, percentage of charge, per diems, Medicare IPPS, MSDRG, outlier and/or stoploss, implants, drugs, and other reimbursement models</li><li>Make thorough client observations and recommendations after completing a project audit regarding underpayment exposure, contract risk, and other potential issues</li><li>Work with other account executives and managers to effectively submit bulk listings of accounts to insurance companies for reprocessing (e.g. rebill)</li><li>Escalate accounts to insurance provider relations for resolution and payment, including corresponding appropriately with provider relations teams, tracking progress of issues and ensuring that deadlines are met</li><li>Examine feedback from other internal teams on project activity and provide teams appropriate direction regarding account action when auditing and/or pursuing payments</li><li>Contribute meeting content to team meetings, AC biweekly meetings, and internal project related meetings</li><li>Help create and implement process improvements and trainings to protect future revenue</li><li>Understands and implements best practices for internal processes, communication, and documentation</li><li>Other duties as assigned</li><li>Schedule: 6-10 Hours Weekly</li></ul>Skills &amp; Experience<ul><li>A minimum of 3 years of experience in areas of research and analysis</li><li>A minimum of 3 years of verifiable work history</li><li>A minimum of 3 years of experience with managed care contracts and hospital reimbursement</li><li>A minimum of 2 years of experience working with clients or equivalent</li><li>Must have achieved High School Diploma or GED</li><li>3 years of experience working in MS Office, with emphasis on advanced Excels skills, requiring experience with formulas, graphing, and reports to manipulate pricing tools and edit project reports</li><li>Demonstrated problem solving and critical thinking skills</li><li>Demonstrated ability to meet project deadlines</li><li>Demonstrated excellent written and verbal communication skills, to include writing professional documents and delivering presentations.</li><li>Diligent and strong attention to detail</li></ul>Preferred Skills:<ul><li>Access: Update and link queries and tables, create steps to calculate reimbursement</li><li>Understanding the basics of MySQL (specifically: modification in a field or table- following field and data requirements)</li></ul>PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

CorroHealth

Associate Consultant, Zero Balance (PRN)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Credit &amp; Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The objective of the Credit &amp; Fraud Risk Control Management Exam Management team is to facilitate ongoing exams and audits, ensure exam readiness, and support timely and effective closure of findings across CFR. Credit &amp; Fraud Risk (CFR) is looking for a Manager of Exam Management to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;How will you make an impact in this role?The Manager, Credit &amp; Fraud Risk (CFR) Exam Management will:<ul><li>Facilitate the day-to-day internal and external exam management process, working across all CFR functions</li><li>Ensure CFR teams are informed and prepared for exams, including conducting pre-exam preparation with key contacts</li><li>Partner closely with exam-impacted CFR teams to provide timely, accurate responses to exam requests</li><li>Provide support and training for CFR Exam Management system of record tool(s)</li><li>Provide regular progress updates on exam activities to leadership</li><li>Facilitate alignment of exam conclusions, between examiner and impacted CFR teams</li><li>Support CFR Leaders with timely and effective closure of exam findings</li><li>Proactively identify areas of risk and drive alignment and escalate appropriately</li><li>Identify process improvement areas within roles and responsibilities, and drive adoption of improvements, including best practice adoption by peers in exam management team</li></ul>Minimum Qualifications<ul><li>3+ years’ experience in operational risk management (e.g., within Risk, Oversight, and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from CFR and examiner partners with a keen eye towards driving consensus</li><li>Demonstrated experience with identifying and driving process improvement within roles and responsibilities</li><li>Self-motivated with the ability to operate independently and handle multiple workstreams and tasks simultaneously</li><li>Ability to understand large complex processes and evaluate process assessment conclusions made by examiners</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in finance, business, risk management, or related field; advanced degrees (e.g., MBA, MS) or certifications are advantageous</li><li>Experience within the financial services industry</li><li>Experience communicating and ensuring understanding and adherence to operational risk procedures and standards is a plus&nbsp;&nbsp;</li><li>Experience managing one or more processes within Credit Risk or Fraud Risk Management lifecycle is a plus</li><li>Experience facilitating the operational risk exam management processes is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a Senior Manager to join our Customer Communications Capabilities team, leading the evolution of Dynamic Email experiences. Dynamic Email enables highly personalized, data-driven content that adapts to customers in real time—creating advanced, individualized experiences that deepen engagement and inspire action. In this role, you will collaborate with product partners, technology teams, and business stakeholders across different geographies to shape the product vision and deliver cutting edge features for Dynamic Email . Beyond product management, you will influence long-term experience strategy, guide transformation initiatives, and own key aspects of risk management across the platform.Responsibiities:<ul><li>Envision, create and manage a strategically prioritized product roadmap</li><li>Partner with marketing, design, analytics and cross-funcational teams to gather holistic requirements and shape product strategy</li><li>Lead product development with engineering scrum team, define clear priorities and driving agile ceremonies and documentation</li><li>Partner with design and research partners to build experiences that are grounded in customer insights</li><li>Create product performance measurement framework, define KPIs, and track outcomes to inform future enhancements</li><li>Maintain a deep understanding of the competitive landscape and industry trends, proactively identifying opportunities for customer research and UX/UI innovation in partnership with Enterprise Design and Research</li></ul>Minimum Qualifications:<ul><li>8+ years’ experience in product development environment</li><li>Proven track record of shaping the product vision, strategy and delivering impactful digital capabilities&nbsp;</li><li>Ability to navigate complex technological ecosytstems with advanced problem-solving skills</li><li>Highly collaborative team player, with strong communication skills and the ability to influence and inspire partners</li><li>Thought leader with experience in managing senior leaders</li></ul>Preferred Qualification:<ul><li>Subject matter expertise in email coding and data driven content</li><li>Experience leveraging data, AI, UI and UX skills to drive product strategy and tech development</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) makes business membership essential by creating and delivering world-class marketing that drives demand, deepens engagement, and showcases the value of our differentiated products and services. Our portfolio includes charge, lending, co-brand, and corporate cards, along with a suite of small business banking and B2B solutions.As a Targeting &amp; Data Capabilities Analyst, you will support the development and evolution of data and targeting capabilities across business teams. You will help translate business requirements into actionable data, product, and workflow solutions, contribute to roadmap execution, and ensure existing targeting objectives continue to perform as platforms and capabilities evolve.Working closely with Marketing, Analytics, Product, and Technology partners, you will analyze current-state processes, identify improvement opportunities, and help enable consistent, scalable, and effective use of data and models to support business outcomes.How will you make an impact in this role?<ul><li>Build a comprehensive understanding of the organization’s current targeting and modeling landscape across all business segments. Identify capability gaps, future needs, and integration opportunities, and translate these into clear product and technical requirements for platform and engineering teams.</li><li>Shape the product and capability roadmap by working closely with Marketing, Product, Analytics, Modelling, Data Engineering, and other key partners. Drive alignment on strategic priorities, use-cases, and delivery milestones, ensuring the roadmap reflects both near-term business value and long-term capability evolution.</li><li>Ensure continuity and protection of existing targeting objectives and performance KPIs during capability or platform transitions. Define validation criteria, performance safeguards, and migration frameworks to maintain business impact while enabling modernization.</li><li>Cultivate strong cross-functional partnerships across business units, acting as a connector to bring teams together around shared goals. Facilitate decision-making, resolve ambiguity, and ensure effective execution across diverse stakeholders.</li><li>Provide structured, proactive updates to senior leadership, including key decisions, trade-offs, risks, and alignment needs. Represent the end-to-end capability vision and ensure leadership is informed and aligned ahead of critical milestones.</li></ul>Minimum Qualifications:<ul><li>Experience in data management or product development, with exposure to building or enabling data-driven capabilities.</li><li>Strong analytical and problem-solving skills, with the ability to diagnose issues and make data-informed decisions.</li><li>Hands-on experience using advanced SQL within big data or cloud-native environments.</li><li>Familiarity with Agile/Scrum methodologies or broader software delivery lifecycle processes.</li><li>Ability to interpret technical and business objectives and translate them into clear, actionable solutions.</li><li>Comfort with conceptual thinking and change management, including navigating ambiguity and driving alignment in evolving environments.</li><li>Strong written and verbal communication skills, with the ability to deliver clear, compelling presentations to a wide range of audiences.</li><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li></ul>Preferred Qualifications:<ul><li>Familiarity with handling and analyzing large datasets in data-driven environments</li><li>Experience with Python or other relevant analytical/programming tools in a data-driven environment.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Analyst - Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking a Vice President of Enterprise Technology Services (ETS) Exam &amp; Audit Management to lead a high-performing team responsible for managing all regulatory exams, internal audits and oversight reviews which intersect with ETS. The ETS Exam &amp; Audit Management team ensures regulatory expectations, risk management requirements and industry best practices are consistently embedded in the way we design, operate and govern Technology and Information Security at American Express.This leader will partner with Senior Leaders and Subject Matter Experts (SME) to navigate complex regulatory expectations, manage relationships between global regulators and internal stakeholders and collaborate across all lines of defense to manage, mediate and report on fieldwork and open actions. The ideal candidate brings proven experience articulating control effectiveness, driving operational resilience and elevating exam and audit readiness across a global, multi-disciplined technology organization. Additionally, the ideal candidate will provide consultative guidance in drafting self-identified issues (SIIs) and corrective actions with ETS SMEs and Control Management teams and will support Management Action Plans (MAPs), Matters Requiring Attention (MRAs), and other regulatory or audit-related remediation across ETS.The VP, ETS Exam &amp; Audit Management will:· &nbsp; &nbsp; &nbsp; &nbsp;Manage end-to-end regulatory engagements, internal audits, second line reviews, and external assessments for Technology, Data, and Information Security programs, processes, and procedures.· &nbsp; &nbsp; &nbsp; &nbsp;Interpret scope and clarify key regulations, expectations and emerging supervisory themes, guiding ETS leaders and SMEs through preparation, fieldwork and post-review follow-up activities.· &nbsp; &nbsp; &nbsp; &nbsp;Conduct readiness sessions by aligning controls to scope and identifying gaps or potential Self-Identified Issues (SIIs).· &nbsp; &nbsp; &nbsp; &nbsp;Collaborate with ETS teams to demonstrate control effectiveness, foster operational resiliency and embed a culture of continuous improvement.· &nbsp; &nbsp; &nbsp; &nbsp;Build and maintain a robust, transparent and accurate operating cadence for all audit and exam activities – tracking schedules, deliverables, results and commitments.· &nbsp; &nbsp; &nbsp; &nbsp;Partner across RELM, IREM, IAG and 2LOD stakeholders to ensure consistent data, aligned reporting and unified messaging across all lines of defense.· &nbsp; &nbsp; &nbsp; &nbsp;Deliver concise, high-impact management reporting, risk metrics and insights that enable informed decision making and provide risk awareness.· &nbsp; &nbsp; &nbsp; &nbsp;Influence and set the strategic direction and roadmap for the ETS Exam &amp; Audit Management program.· &nbsp; &nbsp; &nbsp; &nbsp;Build, lead and develop a team of experienced professionals, including talent strategy, succession plans and collaborative team culture.· &nbsp; &nbsp; &nbsp; &nbsp;Operate as a key member of the extended Tech Risk and Information Security leadership team, contributing to enterprise-wide security, compliance and governance initiatives.Required Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;10+ years’ experience in technology risk, IT governance or IS Operations including 5+ years in a senior technology leadership role within a regulated environment.· &nbsp; &nbsp; &nbsp; &nbsp;Minimum 5 years’ of direct experience working with global regulators (e.g. OCC, FRB, FCA).· &nbsp; &nbsp; &nbsp; &nbsp;Strong technical fluency (SDLC, Information Security, Infrastructure, Cloud distributed systems, service management, vendor management) to engage credibly with technical teams and senior technology leadership.· &nbsp; &nbsp; &nbsp; &nbsp;Demonstrated ability to align risk govern strategy with business objectives and communicate with clarity at the executive level.· &nbsp; &nbsp; &nbsp; &nbsp;Proven ability to influence senior stakeholders across all lines of defense, Internal Audit, driving accountability and constructive challenge.· &nbsp; &nbsp; &nbsp; &nbsp;Expertise in designing and executing process governance frameworks that meet regulatory expectations and strengthen operational discipline.· &nbsp; &nbsp; &nbsp; &nbsp;Experience interacting with regulators and managing regulatory expectations related to technology risk.· &nbsp; &nbsp; &nbsp; &nbsp;Strong analytical, problem-solving and data driven decision-making skills.· &nbsp; &nbsp; &nbsp; &nbsp;Track record of successfully managing large, diverse and globally distributed teams.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in financial services or similarly complex, regulated industries.Preferred Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree in Information Technology, Information Security, Computer Science, or related field; advanced degrees (e.g., MBA, MSc) or relevant professional certifications (e.g. CISA, CRISC, CISSP) are advantageous.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in one or more of the following areas:o &nbsp; Translating operational risk strategy and appetite into execution guidelineso &nbsp; Monitoring and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operationalrisks are managed within agreed thresholdso &nbsp; Implementing and maturing operational risk governance frameworks within a complex regulated environment.o &nbsp; Developing, communicating and ensuring adoption of operational risk procedures, standards and control expectations.o &nbsp; Supporting or leading operational risk components of regulatory exams, supervisory reviews or internal audit engagements.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

ETS VP, Exam & Audit Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse Enterprise Technology Services team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in Enterprise Technology Services on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning.The Strategy &amp; Delivery Enablement Manager is a Technical Project Manager that partners with the Head of Infrastructure Data &amp; Analytics to translate strategy into execution, produce high-quality executive reporting, and enable disciplined delivery across a portfolio of initiatives. This role is suited for an exceptional professional who combines strong analytical judgment with structured thinking and the ability to operate effectively in complex, evolving environments.Working closely with senior leaders, delivery teams, and the executive office, the role brings clarity, structure, and insight to leadership forums, planning cycles, and portfolio reporting. Over time, it carries increasing scope and responsibility, requiring sound judgment, discretion, and executive presence.The ideal candidate demonstrates the maturity and confidence to collaborate across a broad set of stakeholders, influence without formal authority, and communicate effectively at the appropriate level of detail from business executives to technology and analytics delivery teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated focus is needed to ensure strategy, delivery, and executive visibility remain tightly aligned.Let’s build on what you know. If you bring strong analytical judgment and experience supporting complex, multi-initiative programs, you’ll find a fit within our Infrastructure Data &amp; Analytics organization, where this role creates the connective tissue between strategy, delivery, and executive decision-making. You’ll help translate priorities into structured plans, synthesize progress into decision-grade insights, and support leaders in managing tradeoffs across a growing portfolio of initiatives, with increasing scope and responsibility over time.Here’s just some of what you’ll do:Portfolio &amp; Delivery Support<ul><li>Support the management of the ID&amp;A initiative portfolio, including tracking milestones, dependencies, risks, and outcomes.</li><li>Maintain delivery plans, status views, and issue logs across multiple workstreams.</li><li>Help prepare portfolio reviews by consolidating inputs from technical and analytics teams.</li><li>Identify patterns, bottlenecks, and delivery risks and escalate with proposed options.</li><li>Support integrated planning by aligning initiative roadmaps with capacity, investment assumptions, and operating priorities.</li></ul>Reporting &amp; Analytics Enablement<ul><li>Build and maintain executive-ready visibility into initiative progress, risks, tradeoffs, and outcomes, with a focus on decision-grade insights rather than status reporting.</li><li>Translate detailed project and analytics information into clear, concise leadership updates.</li><li>Partner with data, analytics, and Finance teams to ensure reporting accuracy and consistency.</li><li>Continuously improve reporting formats to reduce noise and increase decision value.</li></ul>Executive &amp; Leadership Forum Support<ul><li>Support preparation for leadership meetings, operating reviews, and planning sessions, including agenda development and pre-read materials.</li><li>Consolidate and synthesize inputs from multiple teams into clear, concise leadership materials and executive updates.</li><li>Capture decisions, actions, and follow-ups from executive forums and ensure timely closure.</li><li>Work in coordination with the executive office to ensure meetings are well-prepared and outcome driven.</li><li>Learn how to frame issues, tradeoffs, and recommendations for senior leaders.</li></ul>Planning &amp; Operating Rhythm<ul><li>Support annual and quarterly planning cycles, including documentation of priorities, commitments, and success measures.</li><li>Help maintain the ID&amp;A operating cadence and planning artifacts.</li><li>Assist with cross-team coordination to ensure alignment across data engineering, analytics, and platform initiatives.</li></ul>This role is ideal for someone who:<ul><li>Brings structure where things are ambiguous</li><li>Enjoys turning complexity into clarity</li><li>Is curious, proactive, and eager to learn</li><li>Builds trust through reliability and thoughtful execution</li><li>Wants exposure to senior leadership and enterprise decision-making</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>3-6 years of experience in analytics, strategy, operations, consulting, program management, or related roles.</li><li>Strong analytical and problem-solving skills; comfort working with data, metrics, and dashboards.</li><li>Exceptional attention to detail paired with the ability to synthesize and summarize.</li><li>Clear written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li>High learning agility and demonstrated interest in enterprise data, analytics, and technology organizations.</li><li>Proficiency with Excel, PowerPoint, and at least one BI or analytics tool.</li><li>Experience in a fast-paced, ambiguous environment with evolving priorities.</li><li>Ability to lead end-user training, design and knowledge transfer sessions.</li><li>Strong skills in data analysis/manipulation</li><li>Excellent organizational, analytical, and consultative problem-solving skills, with a strong business and financial aptitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities<ul><li>Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary</li><li>Drives technical discussions related to architectural approach and system design, documenting and implementing solutions</li><li>Conducts Program Increment (PI) planning meetings with leadership, product management, and delivery teams to ensure alignment and readiness</li><li>Oversees Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions</li><li>Identifies and mitigates impediments, manages risks, dependencies, and resourcing needs to ensure smooth ART execution</li><li>Encourages Inspect &amp; Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team</li><li>Develops and refines implementation roadmaps in collaboration with product and engineering team</li><li>Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery</li><li>Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed</li><li>Leads Program Increment (PI) planning meetings and other Agile ceremonies to ensure plans are feasible, capacity is managed, and risks are mitigated</li><li>Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Licenses &amp; CertificationsCertification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plusSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Assoc-Tech Project Management - Digital Workplace

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in the role?Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Role DescriptionThis role will serve as a strategic and executional leader for enterprise-wide organizational change management to embed new ways of working with and managing data across the company. The individual will design and drive change strategies that enable adoption of enterprise data standards, products, and operating models, working across business units, functions, and leadership levels.The role focuses on stakeholder assessment, change planning, and engagement execution—including leadership roadshows, executive briefings, and large-scale change initiatives—while translating complex data and transformation concepts into clear, compelling narratives and executive-ready materials. This individual will partner closely with EDO, business leaders, and transformation teams to ensure data capabilities are understood, embraced, and sustained in day-to-day work.Primary Responsibilities:<ul><li>Lead organizational change management efforts to embed new enterprise-wide ways of working with and managing data across the organization.</li><li>Design and execute change strategies and plans that address stakeholder readiness, change impacts, adoption risks, and sustained behavior change.</li><li>Conduct enterprise stakeholder mapping and change impact assessments, identifying how data standards, products, and operating model changes affect different roles, functions, and business units.</li><li>Develop and execute stakeholder engagement approaches, including leadership roadshows, executive briefings, workshops, and enterprise forums.</li><li>Create and maintain change management assets and playbooks, such as change strategies, engagement plans, leadership guides, FAQs, and adoption toolkits.</li><li>Translate complex data and transformation initiatives into clear, compelling narratives that articulate the value, expectations, and behavioral changes required of stakeholders.</li><li>Develop high-quality executive presentations and visual materials, synthesizing complex information into concise, action-oriented formats suitable for senior leadership audiences.</li><li>Measure and monitor change adoption and effectiveness through defined metrics, stakeholder feedback, and qualitative insights, adjusting strategies as needed.</li><li>Coordinate closely with communications, training, and delivery teams to ensure change, communications, and enablement efforts are aligned and mutually reinforcing.</li></ul>Minimum Qualifications:<ul><li>6+ years of experience in organizational change management, enterprise transformation, or related disciplines.</li><li>Experience leading enterprise-wide change initiatives that span multiple business units and stakeholder groups.</li><li>Strong experience in stakeholder assessment, change impact analysis, and engagement planning.</li><li>Bachelor’s degree.</li></ul>Preferred Qualifications<ul><li>Experience building and scaling new operating models, ways of working, or enterprise capabilities (data, technology, or process transformation).</li><li>Comfort leading or supporting executive-facing engagements such as roadshows, leadership forums, and town halls.</li><li>Background in large U.S. or global financial institutions, regulated environments, and data-intensive organizations&nbsp;</li><li>Exceptional presentation development and storytelling skills, including advanced PowerPoint expertise and experience creating executive-level materials.</li><li>Proven ability to influence and partner with senior leaders in complex, matrixed organizations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager – Organizational Change Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. Role Summary:This role requires strong executional leadership and a broad skillset – including program delivery, design thinking, cross-functional collaboration, and strategic problem solving.As part of our continued expansion and innovation in the commercial space, we are hiring a Senior Manager – Digital Program Management to support critical initiatives that will redefine how Middle Market customers engage with American Express.Reporting to the Director of Digital Program Management, this individual will help advance our mission to deliver a fully integrated digital business experience for Middle Market customers – empowering them to seamlessly manage and grow their relationship with American Express.Partnering across diverse teams and workstreams, this Senior Manager will support the coordination and execution of a best-in-class digital ecosystem – one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.Key Responsibilities:&nbsp;<ul><li>Digital Program Delivery: Drive the execution of digital initiatives that support the Middle Market business segment</li><li>Manage program plans, timelines, and deliverables to ensure alignment with the broader digital ecosystem roadmap</li></ul><ul><li>Customer Experience Enablement: Support the delivery of an integrated digital experience across desktop and mobile platforms. Collaborate with Product, Engineering, and UX teams to enhance core card and program management journeys</li></ul><ul><li>Roadmap Management: Manage day-to-day execution of key roadmap items, ensuring milestones are met, risks are mitigated, and dependencies are tracked. Provide regular status updates and escalate issues as needed</li></ul><ul><li>Cross-Functional Collaboration: Serve as a central connector between Product, Engineering, Marketing, and Enterprise Digital partners. Facilitate communication, drive alignment, and help teams deliver cohesive digital experiences&nbsp;</li></ul><ul><li>Partner Engagement: Prepare and deliver clear communications and program updates for leadership and partners</li><li>Support the Director in influencing senior sponsors and ensuring alignment across teams</li></ul><ul><li>Performance Tracking: Partner with analytics and product teams to define and monitor success metrics for key initiatives</li><li>Track progress against goals and surface insights that inform continuous improvement</li></ul>Minimum Qualifications:&nbsp;<ul><li>5+&nbsp;years&nbsp;of professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments</li><li>Professional experience in program management, digital transformation, or product delivery, preferably in large-scale or cross-functional environments&nbsp;</li></ul><ul><li>Proven ability to manage multiple digital initiatives simultaneously, driving measurable business and customer outcomes&nbsp;</li></ul><ul><li>Strong understanding of Agile methodologies and enterprise program management practices; proficiency in tools such as JIRA, Confluence, and Rally</li></ul><ul><li>Experience contributing to customer-centric digital solutions, ideally for commercial or B2B segments</li></ul><ul><li>Excellent communication, collaboration, and problem-solving skills; able to work effectively across functions and influence without direct authority</li></ul><ul><li>Highly organized, detail-oriented, and proactive in managing dependencies and delivering high-quality outcomes in fast-paced environments</li><li>Bachelor's degree</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Digital Program Management (Middle Market)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are looking for an experienced Senior Associate of Digital Product Management ready to contribute to the success of the data strategy for improving how Amex manages our customer’s critical data. This position reports to the Director of Data Strategy in the Commercial Data Office (CoDO). CoDO is a fast-paced entrepreneurial team tasked with improving existing systems and building new innovative data solutions for our customers, while adhering to regulations and data management best practices.&nbsp;With continuous changes in the regulatory and risk management environment the program this Senior Associate is joining is a critical and strategic importance to Amex.Key Responsibilities:<ul><li>Contribute to the creation of the strategy, requirements and detailed roadmap for integrating the global commercial services product experiences into the new customer legal entity profile data system of record.</li><li>Investigate current state of data capture and data lineage of customer experience journeys which provide Amex with profile data of our customers.</li><li>Comparing and contrasting the nuances of customer experiences and data capture today, especially considering how the data lineages operate to power the current experiences.</li><li>Create requirements for standard data capture and data quality requirements across product experiences. Be able to articulate why standardization is important and facilitate refinement with product, compliance and legal partners.</li><li>Create data flows to visualize data lifecycle from customer through to end use cases including but not limited to anti-money laundering and know your customer screening.</li><li>Responsible for creating product requirements and associated documentation to clearly communicate to delivery team partners.</li><li>Creating documentation for a built solution and training others on the new or changed capabilities.</li><li>Accountable to providing roadmap, status and risk items to program PMO partners.</li></ul>Minimum Qualifications:<ul><li>Experience effectively working in a matrix organization alongside multi-national and cross-functional teams.</li><li>Direct experience querying data systems and investigating potential data anomalies.</li><li>Knowledge of the financial services industry and financial crimes regulations.</li><li>Experience related to organizing data for high performing data platforms, sensitive data elements, structured and unstructured needs.</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.</li><li>College degree in engineering, technology management, analytics or business or equivalent education.</li></ul>Preferred qualifications:<ul><li>Understanding and experience with the Amex Global Commercial Services products.</li><li>Experience working with technology architects and software development teams including an understanding of iterative development practices.</li><li>Experience with data risk management practices.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

858 Project Management / Professional Services Jobs